PROFESSIONAL SUMMARY:

Manage : KPI's, time, money, equipment, work flow, pipeline, backlog, programs, licenses, activity

Lead : People, Servant Leader, Agent of change, Professional Scrum Master (PSM), test & dev teams, groups/departments from 3 to 100 people, POC’s, pilot projects, all Scrum Ceremonies, Planning, Standups, Demo’s, Reviews, Retrospectives, Lead Transitioning from Waterfall to Agile in multiple teams, Coaching

Engineer : Problem - Alternatives - Solution, Agile & Waterfall, manual & automated testing frameworks, CI/CD, RTE

Business Analyst : Features, epics, use cases, requirements, user stories, acceptance criteria, backlog grooming

Architect : Interpreting requirements; Finding alternatives; Designing solutions; Implementing strategies, methods, and processes; Validating technical, operational and business solutions

Relationship Management : All levels for Change Management, POC’s, Pilot Programs, DevOps, Sales

Business Manager : Trained and led teams of clerks and associates and transformed them into teams of professional sales people with a desire to please the customer and instilled in them a friendly competition which led to astonishing personal and professional growth. In the technical sphere I have turned uninterested and complacent engineers, business & quality analysts into dedicated team players with passion and excitement for what they do.  Influenced by training in: Leadership, Agile, Scrum, Kanban, Kaizen, Six Sigma, PM, Management, and Sales

SKILLS:

• Agile & Scrum Master (Certified) coach & champion, SAFe - Practitioner (Certified) and coach
• Voice of the Customer, product champion, Release Train Engineer
• Development: Leader in Transitioning from Waterfall to Agile; Salesforce declarative & programmatic, model based development, business process flows, process improvement, test frameworks, SDLC
• Familiar with: CA Agile Requirements Designer, source control, IDE’s, project-product-program management; Past experience with: Test Complete, HP QC & QTP, SalesLogix, Rally, Jira, TFS, QC/ALM, QTP/UFT,
• Some knowledge of Apex, Java, Java Script, VB, VB Script, C, C++, HTML5, CSS3, XML, PHP
• On-line community forum contributor: Support as a subject matter expert (SME)
• Documentation projects: standards, best practices, lesson’s learned, FAQ’s, help files, user manuals, marketing collateral, features, user stories, acceptance criteria, test cases, defects etc.

WORK EXPERIENCE:

Agile Coach - Scrum Master - Lead Agile Quality Engineer 

Responsibilities:

• Leader: Scrum Master, Agile Coach, Voice of the customer, compliance, DevOps & CI/CD Champion
• Led Proof of Concept & Pilot Projects; CA Agile Central/Rally and CA Agile Requirements Designer, orchestration with Jenkins, SDLC, and audit compliance initiatives, test automation & Sauce Labs rollout
• Developed KPI reporting model, model based development strategy, business process flows
• Led and participated in several knowledge share groups, providing Agile & Development Coaching & Demo’s
• Documentation of: Agile, Scrum, quality standards and practices
• Salesforce development declarative and programmatic

Scrum Master / Agile Coach / QA Architect

Responsibilities:

• Agile Coach, Scrum Master, partnered with IS Directors, IS Managers, Business Leaders, PM’s, BA’s, Testers, and development to establish all quality processes, strategies, methodologies, and frameworks

Sr. Consultant

Responsibilities:

• Agile/SCRUM Facilitator for all scrum ceremonies, Agile coach for the business team
• Test manager: Created a standardized methodology for developing user stories, acceptance criteria, test cases and test suites; established standardized routine for UAT and follow-up
• Development: Salesforce Declarative & Programmatic, test automation

Sr. Software Quality Engineer

Responsibilities:

• The Sr. Quality Assurance Test Engineer role encompassed; Project & program management, architect, engineer, analyst, test lead and hands on tester. SDLC, user documentation, process engineering Agile/SCRUM/Kanban and Waterfall strategies, Scrum facilitator, RTE, Test Complete
• Test automation using Test Complete (VB Scripting). Installs - Test Automation Program Manager & Developer
• Sage SalesLogix CRM, responsible for over 12 different functional areas of the application & Installs

Software Quality Test Analyst II

Responsibilities:

• Agile/SCRUM/Waterfall, Project and Program Manager for configuration management, RTE, test automation, functional and performance testing, Six Sigma project manager, Scrum Facilitator, build & release, QC/QTP
• Front end (web) e-commerce, middleware, db, core system and external client site validation
• Earned internal DAC Six Sigma Certification
• IBM Tivoli Solutions Architect, Project Manager for Tivoli Implementations.
• Award - Associate Of the Month (AOM) earned 11 times in 1 year
• Award - Drive into the Future, first sale in the program, highest revenue sale of the year Insight Enterprises - Team Solutions Engineer Program Manager, VoC
• Configuration of complex server/client integrated product quotes based on client driven needs
• IT Project Manager (Sales, Delivery, Implementation) for small and medium sized business

Santa Clara, CA

Test Technician 

Responsibilities:

• Development and documentation of assembly techniques and practices. Assemble, trouble shooting and reporting. Testing and calibration of motion control systems.
• Assembly and tear down of Magnatron Sputterers, plasma chambers, control panels, pneumatics, robotics and hydraulics.

Santa Clara, CA

Software Test Engineer

Responsibilities:

• Program and Project Management, Data reporting for executive review and ROI analysis.
• Automated and manual testing; development, alpha, beta and acceptance testing.
• Designed and built entire Software Test infrastructure, which included 18 fully automated test environments.

San Jose, CA 

Manager

Responsibilities:

• Development of quality department from scratch.
• Process Engineering, SDLC, QA Platform Architect. Usability, feature, acceptance, performance, compatibility, embedded systems and API testing - hardware and software
• Led the QA Team in the successful release of; Rio 500 MP3 player and Rio Audio Manager software.
• Documentation projects: User Manual, Readme & Help Files, Release Notes, FAQ’s, marketing collateral
• Key player in the procurement of venture capital (Vulcan) and partnerships with Apple and Dell.
• Internal application development using Visual Basic
• Project and Program Manager: Development from initial concept the ‘The First’ automated Digital Audio Encoding Production Studio, with the ability to encode 8000+ media files per day. The studio produced digital content for Rioport.com, MTV.com, VH1.com, BMG Music and others.
• Program Manager: Third party providers of testing services and beta test program.
• Developed assembly and testing processes for manufacturing plant in Taiwan ROC.
• Cumulative responsibilities from Tech Support through Program Management and QA Manager.