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Senior Program Manager Resume

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SUMMARY:

  • Over 16 years of Consulting, Solution Architect and Project Management Confidential in areas of Application Development, ERP Solutions, Business Intelligence & Analytics, Mobility and Cloud.
  • Working for global consulting organizations has provided solutions on complex projects using various technologies including BI & Analytics Tool sets, Supply Chain Management ERP tools, Open system and Legacy platforms.
  • He has worked with Global Clients like Confidential etc. using a global delivery model and best Practices.
  • He has played varied roles in execution of projects from Consulting to Project Management. Domain expertise is primarily in Automotive, Aerospace Manufacturing, along with sectors like Transportation and Hospitality.

TECHNICAL SKILLS:

  • Expert in turning around failed projects that are behind schedule, over budget, with scope creep, while working with global, multi - cultural and multi vendor teams.
  • Entrepreneurial approach to project management - ability to manage stakeholders and risks, comfortable in adapting and changing project course to accomplish business outcome, exercise judgment instead of just slavishly following the process.
  • Expertise in Management and delivery of a complex program (>4 m$) covering multiple global implementation projects (5 countries with 1000+ users) on Application Development, ERP solution roll-out, BI Implementation in Cloud (SaaS), Data Integration and Management, B2B Integration, Process Simplification.
  • Liaise with Project Sponsor, Business Resource Manager (BRM), Business Project Manager, and Business and IS teams on organizational readiness, Project definition, Capacity assessment, resource ramp-up and Impact to organization.
  • Expert is building Project Proposals, Budget, Project Roadmap, Risks, Requirement definition, suppliers’ selection and project implementation from Proof of Concept to Final Delivery.
  • Expertise in working across teams (Architects, Business Analysts, Technical teams) to assess Business Requirements and define Functional/Technical requirements.
  • Expert in Building a detail Project Plan with Cost Baseline, Schedule Baseline and Scope Baseline using MS Project.
  • Expert in Executing Projects, Monitoring & Tracking using Earned Value Technique using MS Project. KPI’s tracked were Business case changes, Business outcome realization, Schedule Variance (SV), Cost Variance (CV), Scope changes (WBS), Resource forecast/usage, Risks etc.
  • Expert in Implementing Project best practices to realize business outcomes - Engagement with the Sponsor/Business, Project Management methodology, Project Governance, roles & responsibilities etc.
  • Technically Savvy and hands-on in driving the progress of Technical development as per project roadmap, from inception to roll-out. Competent in evaluating Software Architectures & Design Methodologies and provide recommendations.
  • Proficient in working with multiple cross functional (business and technology) and multi-vendor teams in a Global Delivery Model. Manage a team of 15 people in different time zones from the following cultures - USA, Japan, France, Netherlands, India, Brazil, Mexico, Australia and Canada, Turkey, Chinese etc.
  • Proficient in PMP, Agile (Scrum), ITIL, SDLC, Waterfall Model, Spiral Model and RUP.
  • Took several training sessions for 100+ people in Project Management Overview, Project Integration Management & Risk Management for PMI certification. Expert in managing Project Risks.
  • Confidential is defining Project Management Processes, built a PM Tool-kit for successful project management and delivery
  • Expertise in Planisware v6, Clarity 7.1 for Project Portfolio Management. Trained in Primavera Project Planner
  • Expertise in managing 24/7 Support of critical production systems with various Service Level Agreements (SLA).
  • Expertise in Supply Chain Management (Inventory Management, Procurement, Receiving, Order Processing), Finance
  • Expertise in Automotive, Manufacturing, Aerospace, Transportation and Entertainment domains
  • Expertise in Inventory management, Backorder, Fill-rate calculations and reporting etc.
  • Expertise in FI modules like AP, GR, GL
  • Expert in Solution Architecting and End to End Technical Project Management
  • Expertise in migration/roll-out/upgrade of ERP (Infor M3, SAP) and Business Intelligence Solutions (SAP BW/BOBJ), Data Integration and Management, B2B Integration etc.
  • Worked/Performed as Solution Manager and Business Analyst (Proficient in Business Interaction and Solutioning)
  • Expertise in SAP Business Objects 4.x, Crystal Reports, Dashboards, SAP Business Warehouse (BW), SAP HANA 1.6, Tableau Machine Leaning, JavaScript, HTML5, XML, SQL Script, Oracle 11g, DB2, Microstrategy, COGNOS, Unix, Cloud architecture

PROFESSIONAL Confidential:

Confidential

Senior Program Manager

Responsibilities:

  • Professionally managed and delivered a complex program covering multiple global implementation projects (5 countries with 1000+ users) on Application Development, ERP solution roll-out, BI Implementation in Cloud (SaaS), Data Integration and Management, B2B Integration, Process Simplification.
  • Successfully turned-around several failed projects in the organization and helped save the organization resources and enhance IS goodwill among Business clients.
  • Built and successfully managed a overall project plan (9 month, >2 m$, 7 FTE) using MS Project for an ERP roll-out project (from Royal4 to Infor M3) for the Airbus 350 aircraft manufacturing site in La Palma, CA with 300+ users covering all phases of project including Project Opportunity, Initiation, Execution and Closure phases.
  • Rolling Wave detail planning for each project phase (Requirements Gathering workshops at onsite in La Palma, CA with resources from across multiple sites, Data Migration Roadmap, User Training workshops, go-live implementation planning etc.)
  • Chair Global Project kick-off meetings with Project Sponsor, Steering Committee, Project Team (IS and Business)
  • Project Monitoring & Tracking using Earned Value Technique (EVT). KPI’s reported during monthly Steering Committee meetings - Schedule Variance (in days), Cost variance (in Euro), Scope changes (WBS), Risks, Issues etc.
  • Negotiated with the Resource Manager to allocate the right resources and availability for project success, weekly meetings with Resource Manager on resource utilization and update resource forecast
  • Consult and Inform various Lines of Services (Security, MDM, Infrastructure, Support, Delivery, BI etc.) on Project Impact to the organization.
  • Total ownership and accountability of project plan (scope, schedule and budget) and project delivery while working in a Matrix Organization with Shared resources (IS and Business teams).
  • Established roles & responsibilities and expectations with project team (Business, IS and Vendors).
  • Work with Technical Architect to define project solution as per Zodiac standards and compliance
  • Supplier management: Contracts definition for SaaS, application maintenance, Service reviews.
  • Lead Project Gates & Chair Steering Committee meetings with Project Sponsor/Business teams and IS management to communicate & review project status, risks, scope changes, change management etc. Accurate & quantitative KPI reporting and communication.
  • Work closely with PMO in France on Project review, Best Practices, Status reporting and Escalation
  • Report status of project to IS Executives
  • Indirectly manage a multi-cultural project team
  • Manage Client and project team expectations and relationships. Resolve conflict within different groups in IS and between IS and Business management (Arbitration).
  • Work with Enterprise Operations and Global Support team for project transition.

Confidential

Project Delivery Lead / Project Manager / Solution Architect

Responsibilities:

  • Lead and Managed the strategic implementation of “Same day Stock Order” shipments to Dealers increasing 5% of revenue YOY by reducing the sales
  • Lead the project for conversion of the “Goods Received, Invoice Received” Legacy application into SAP AP (Transform Purchase Order, Goods received, Invoice Received, General Ledger for over 2m$ worth transactions per day.)
  • Subject Matter expert and Lead the implementation of “Warranty Parts return” system from Legacy to Pega platform.
  • SAP Business Objects architect and lead for “Cost Forecasting Platform (CFP) Global Implementation using SAP BI & HANA 1.0” for 500+ users saving purchasing revenues by several million dollars YOY
  • Managed and implemented various upgrades on the Java/Oracle (9i to 10g) based systems (2 upgrades a year).
  • Managed and Lead the project for Business Objects 4.0 reporting for the Sales, Inventory and Finance data.
  • Single Sign-On (SSO) configuration for BO 4.0 using iViews
  • Architect and translate complex calculations on WebI reporting
  • Subject Matter Expert and System Architecture solution changes due to the Business environment changes - Japan Earthquake supply chain issues and delays.
  • Worked along with Nissan’s Infrastructure team, Database administrators, Architects, Application Users, other vendor to manage the new architecture of the cloud environment.
  • Manage the deliverables of Enterprise Architecture diagram for various servers in security zones
  • Define Access methodologies for the servers in various security zones for various user categories (Internet, Partner and Internal users)
  • Trained the offshore team in-person at the offshore Development Centre on the NMPS system and client processes
  • Managed the largest team size of 20 including direct and indirect reportees

Confidential

Scrum Master / Subject Matter Expert

Responsibilities:

  • Participated in daily scrum calls to discuss previous day’s activities and plan for today’
  • Created stories and tasks in Service Now (SNOW)
  • Discussed with team members and assigned tasks and allocated story points
  • Tracked team velocity, burn up and burn downs and adjusted estimates
  • Discussed process improvement strategies in bi monthly retrospective meeting
  • Application demo to the clients at the end of the Sprint

Confidential

Researcher in MS Project

Responsibilities:

  • Field Work at a Construction site and planning office in India for 2 months - Interviewing Clients and understanding the tools & techniques used and the issues faced in planning big construction projects
  • Documenting the issues faced for planning projects
  • Researched ways to mitigate the issues and challenges - Critical Path Method and Integrated Change Control
  • Modeling the proposed solution
  • Developing the proposed solution implementation

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