SUMMARY:

• Handling client interaction for requirement gathering, system study & analysis, finalization of functional specifications; generating & compiling reports based on findings; with causes and solutions to issues.
• Implementing the project as per scheduled deadlines; planning and coordinating post - implementation and maintenance support.
• Engaging and coordinating business analysis sessions for understanding client business processes.
• Managing technology programs with high levels of complexity and scope with responsibility for developing well defined milestones and success criteria, resource allocation and successful on-time delivery.
• Engage in presales activities including proposal generation, customer presentations, scope management and budget.
• Developing and maintaining robust models for cost-benefits analyses/business cases.
• Building, developing and managing relationships with key stakeholders and support functions to ensure optimal level of engagements in key initiatives.
• Implemented multi-tiered .NET applications using C#, ASP.NET, MVC, Web Services, WCF, AJAX, ADO.NET, XML, SQL Server, Powershell, JQuery, Javascript.
• Project Management Professional - PMI
• Certified ScrumMaster

TECHNICAL SKILLS:

• .Net Framework
• Visual Studio
• C#
• ASP.NET
• MVC
• WCF
• Web Services
• WebApi
• Angular JS
• REST
• HTML
• CSS
• JavaScript
• JQuery
• Bootstrap 3.0
• SQL Server
• SQL Query Analyzer
• SQL Profiler
• TFS
• IIS
• PowerShell
• SSIS
• SSAS
• SSRS
• MS Office
• MS Project
• JIRA
• Kanban
• Scrum

WORK EXPERIENCE:

Confidential

Technical Project Manager

Responsibilities:

• Responsible for delivering a business critical Omni channel product suite integration for mortgage industry that optimizes & automates back-end processes and simplifies front end experience.
• Leading a team of 15 remote and onsite engineers to drive delivery of loan origination system which actively manages ~30 Million USD in loans annually.
• Led design and engineering of REST API services on top of a back-end legacy system and dashboard to help business and engineering teams define and monitor data quality, resulting in a 90% reduction in data related issues reported.
• Troubleshoot & debug customer issues with the help of diagnostic data, memory dumps and source code.
• Involved in optimization and database tuning in SQL Server using database tuning advisor and SQL profiler.
• Initiate and participate in triage meetings to share knowledge with implementation engineers to efficiently resolve customer issues.
• Deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. 
• Managing complex dependencies between internal and external Scrum teams.
• Partner closely with Product Manager to manage roadmap features, strategize on the vision of the product, and establish launch timelines

Confidential

Technical Project Manager

• Managed Implementations of a leading enterprise level healthcare customer product line that provides real-time, system-wide data intelligence and increased patient adherence that drive improved outcomes for patient populations
• Built a strong passionate engineering team responsible for planning, architecting, deploying and supporting the application implementations developed using .Net Framework, ASP.NET, C#, Web Services, JavaScript, JQuery, PowerShell and SQL Server.
• Optimized and Automated day to day maintenance tasks using PowerShell scripts, converting existing TSQL batch scripts to PowerShell scripts and improving SQL Server maintenance jobs performance, leading to a 60% reduction in maintenance overheads.
• Led architecture & engineering of a process logging framework and built dashboards on top of this operational dataset to help proactively monitor daily ETL processes, resulting to 85% decrease in issue triaging time.
• Created, estimated, developed and tested 100+ product user stories, change control and support tickets over multiple agile sprints through extensive collaboration with the product, design and engineering teams
• Facilitated feature Ideation, gap identification and feedback sessions to continually understand growing customers business needs and product roadmap.
• Organized and facilitated Agile and Scrum meetings, which included Sprint Planning, Daily Scrums or Standups, Sprint Check-In, Sprint Review & Retrospective.
• Established strategies for continuous risk and issue identification for the team and stakeholders to have visible, measurable, and repeatable processes for managing these risks.

Confidential 

Manager-Program Management

• Managed development of a redesigned shipment delivery options for one of the largest retailer in Europe.
• Creating project plan, controlling, risk and quality management related functions.
• Conduct ongoing analysis of variances, risks, and changes, as well as update/revise the project plan and report status.
• Preparing project metrics and reporting the same to the stakeholders.
• Responsible for managing team, resource needs identification, acquisition, planning and allocation.
• Facilitate the resolution to all identified impediments and cross-team communication.
• Collaborate with cross functional teams to gather business requirements related to ongoing development.

Confidential

Project Manager

• Managed application development for a leading health club chain that helps users achieve their fitness goals, build an online community that helps interact, share, support and motivate fellow users.
• Led a successful cross-functional team to redesign the existing website to support social media integration and responsive design to support different form factors. Maintained 0% tolerance in schedule slippage.
• The redesign led to an increase in return visits from members by 12%.
• Social media Integration helped a surge in the traffic from social media to the website by 18%, and member sign-ups by 8%.
• Improved client satisfaction through improved communications, ability to adapt to changing business needs and delivery on time which led to future enhancement and support contract.
• Ensured project scope, schedule, dependencies and constraints are up to date by conducting ongoing analysis of variances, risks, and changes.
• Collaborated and facilitated the resolution to all identified impediments and cross-team communication.

Confidential

Technical Lead

• Designed, Developed and maintained a sales tool that offered competitive strategy guidance in presales situation and help solution providers overcome competitive technology bids to win deals.
• Designed and developed application using C#, ASP.NET, ADO.NET, HTML, CSS, SSRS, IIS and SQL Server.
• Lead a team of software engineers in translating customer and technical requirements into product features.
• Perform project technical analysis (preliminary and on-going) and suggest recommendations for further application implementation.
• Develop tools for operational excellence, drive automation efforts to eliminate common manual tasks.
• Drive better metrics and monitoring initiatives to gain insights on behavior of the application.
• Perform and approve code reviews.
• Involved in writing stored procedures, views and triggers to customize customer requirements.
• Involved in optimization and database tuning in SQL Server using database tuning advisor and SQL profiler.
• Created interactive reports with SSRS, using the report parameters, query parameters, Filters and Expressions.
• Partnered and collaborated with internal/external teams to identify frameworks, best practices and methodologies to develop reliable and scalable solutions.

Confidential

Senior Software Engineer

• Worked on social sector's enterprise product platform that measures performance and success of social investments, grants and programs. The platform produces information that help nonprofits run better programs and donors make better decisions with their giving.
• Worked on key product enhancements related to user experience and usability of application interface using C#, ASP.NET, ADO.NET, WCF, IIS and SQL Server.
• Involved in Optimization and Database tuning in SQL Server for best performance using SQL Query Analyzer and SQL Profiler.
• Involved in application troubleshooting, root cause analysis and monitoring.

Confidential

Senior Software Engineer

• Worked on maintenance management product suite helps both preventive and corrective maintenance actions of installations and equipment within an enterprise.
• Developed code for data access and core business logic components using VB6, C#.Net.
• Involved in refactoring the business logic components improving error handling and code reuse.

Confidential 

Senior Software Engineer

• Provided maintenance for existing applications by making modifications as required, identified and communicated technical problems, processes and solutions.
• Supported performance tuning, update, troubleshooting and enhancement to existing applications with end-users and provided technical support to production systems.