PROFESSIONAL SUMMARY:

• Experienced professional with 28 Years Management and 32 Years Information Technology experience.
• Strong Information Technology experience in Project/Program Management, Logical and Physical Security, Managed Services, and Managing IT Infrastructure.
• Managed high performing technical and sales teams, with a strong focus on coaching/mentoring to develop employees.

TECHNICAL SKILLS:

Business Intelligence: IBM Cognos, Crystal Reports

CRM: ACT, Compass, Microsoft Dynamics, Sage, Salesforce, Siebel

Data Analytics: EMC GreenPlum, HP Autonomy, HP Vertica, IBM Netezza,

Data Protection: Networker, Commvault, Tivoli, Data Protector, Symantec NetBackup, VEEAM, VERITAS Backup Exec

Network: Aruba Networks, Brocade, Cisco, Fortinet, HP Networking, Juniper Networks, 3Com, F5 Networks

Network Assurance: NetScout, Riverbed, Silver Peak

Reporting: Oracle Discoverer, Oracle Reports

Servers: Cisco, Dell, Hitachi, HP, IBM

Storage: Brocade, Datto, Dell, EMC, Emulex, Hitachi, HP, IBM, NetApp, Nimble, Pure Storage, QLogic, StorageTek

Security: Axiad, Badge Pass, Beyond Trust, Cisco Security, Check Point, CyberArk, EMC RSA, Fire Eye, Fortinet, HP Tipping Point, Impervia, Juniper Security, Palo Alto, Source Fire, Vormetric

Unified Communications: Avaya, Cisco, Mitel, NEC, Shoretel

Virtualization: Citrix, IBM PowerVM, IBM Open Virtualization KVM, Microsoft, VirtualBox, VMware

Applications: BMC Remedy, CA Service Desk, CA SysEDGE, Citrix, DB2, Linux, Mac OS, Microsoft Exchange Server, Microsoft Server 2000/2003/2008/2012 , Microsoft Office Suite, Microsoft Project, Microsoft SQL Server, Microsoft Visio, MS365, Oracle, VMware

Security Clearance: Secret SSBI (Inactive)

PROFESSIONAL EXPERIENCE:

Confidential

Program/ Project Manager 

• Created Managed Services Business; built Network Operations Center (NOC), developed Business Plan and Offering
• Defined offering, created marketing plan, updated website, implemented social media marketing campaigns
• Managed complete Data Network/Phone rewire of building, Implemented Fiber handoff from ISP’s to Network, Managed construction of NOC, updated building Phone System, Access Control System/Camera System/Fire & Burglar Alarm System, discovered/implemented multiple cost saving initiatives
• Paid for entire project through cost savings discovered while performing assessment and business analysis
• Established Vendor relationships to facilitate creation of the Hardware/Service Stack, utilized industry leading solutions
• APC, Comm Cables, CyberArk, Datto, Dell, Fortinet, HP, Tripp Lite. VMware
• Designed/Architected/Ordered/Implemented complete rip and replace IT Hardware and Application infrastructure refresh
• Firewall, Network, Server, Network Attached Storage (NAS), Backup/Business Continuity Solution
• Redundant Domain Controllers, New Domain, WAN Link Aggregation, VIPS, DNS Failover, SSH Certificates, VLAN’s, Firewall Objects/Policies, Content Filtering/Management, Active Directory Users/Groups/Group Policies, E - Mail & Firewall Sandbox, IDS/IPS, Implemented VMware, updated/upgraded all applications, SQL Database migration, File/Print Server, Implemented Backup/Data strategy, Created Security Policy, Created Business Continuity Plan
• Project Manager for implementation/integration project, managed budget, vendors, procurement, timelines, and staff
• Implemented industry best practice Physical and Logical Security Program, reduced risk of data breach/compromise
• Fortinet Unified Threat Management (UTM) and Security Fabric, E-Mail and Firewall Cloud Sandbox, New Domain, DNS Failover, SSH Certificates, CyberArk Password Vault and End Point Protection
• Managed combined Services/Print Help Desk; remediated Customer issues, service tickets/tech dispatch, supply orders

Confidential

Banking & Security Consultant

• Achieved 260% of yearly quota, skillfully won key strategic opportunities displacing aggressive competition
• Expanded customer base 200%, leveraged cold calls, networking, marketing, and industry related events/organizations
• Project Manager for customer integration projects, created Statement of Work (SOW) documents to define expectations
• Active Directory, Software Install, SQL Database Creation/Migration, Backup/Data Strategy
• Developed cloud based, managed services, Software as a Service (SAAS), and on premise solutions for customers
• Strong knowledge of Financial Instant Issuance (FII), FII Vendors, payment processing, switching & core providers,
• EMV Technologies, EMV Chips and Applications, Java, Multos, Dual-Interface, Contact & Contactless, and Card Stock
• Leveraged knowledge of Financial Regulatory Compliance Standards & SANS Top 20 to develop risk mitigation plans
• Business development manager for cybersecurity practice, developed marketing campaigns and vendor relationships

Confidential

Network Consultant/Project Manager

• Positioned hosted/co-lo solutions, network, managed security, managed services, and unified communications
• Broad knowledge of IT industry standards and trends enabled true vendor neutral consulting engagements
• Project Manager for customer network projects, created SOW documents to define expectations, managed vendor delays
• Extremely effective having executive business discussions with C-Level executives to understand business challenges
• Solution consulting techniques contributed to having effective discovery conversations while developing solutions
• Highly successful recruiting and training referral and lead agent channel partners, drastically scaling market penetration

Confidential

Senior IT Solutions Technical Consultant

• Created detailed territory account plan, targeted marketing campaigns, and planned multiple customer events
• Provided IT solutions consultant services to customers, developed long term IT strategy and technology roadmaps
• Program/Project Manager for implementation projects, validating requirements, setting timelines, managed budgets
• Developed cloud based, managed services, Software as a Service (SAAS), and on premise solutions for customers
• Designed and implemented solutions that supported the Affordable Healthcare Act, Medicare, and Arkansas Healthcare
• Significant wins in education, healthcare, and financial industries selling Aruba, Cisco, EMC, HP, Juniper Networks
• Highly effective positioning Bring Your Own Device, Network Access Control, and wireless mobility strategies

Confidential

National Sales manager

• Chartered with rebuilding a non-performing Team of 12 Sales Reps and developing Business Plans to ensure success.
• Achieved 171% revenue attainment of $102M goal and increased pipeline by 280% in two business quarters
• Sales development planning achieved accelerated pipeline growth & closure, market share expansion in all segments
• Detailed Pipeline review of all deals to accelerate through sales process and ensured positioning of entire portfolio
• Orchestrated development of comprehensive product training program, certification program, and product presentations
• Engaged Channel Partners to ensure value add, drive business, and validate effective product positioning strategies
• Focus on sales rep career development resulted in 25% of team being promoted to HP field sales positions annually

Confidential

Technical Account Manager/Project Manager

• Project manager for multiple large customer projects; coordinated requirements and met/exceeded delivery timelines
• Provided cross-functional leadership to network, firewall and server support teams while resolving customer issues
• Architected/deployed/maintained private/public/hybrid cloud environments supporting critical business initiatives
• Change manager responsible for gathering requirements, risk analysis, developed implementation and back out plans
• Managed all customer outages, ensured timely resolution for all issues/problems and provided root cause analysis
• Monitored and reported service level agreements (SLA’s) for company and customer environments to senior leadership
• Performed monthly user/file system/security vulnerability audits; provided solutions to support teams for resolution.
• Managed customer backup requirements; created policies, monitored schedules, storage availability, off-site storage
• Directed customer disaster recovery exercises; validated plans, procedures, and performed risk analysis of plans

Confidential

Program/ Project Manager

• Managed of team of 60 employees daily, while responsible for teams up to 500 employees in different global locations
• Project Manager for multiple global database implementations, solution architect for IT requirements, procured resources
• Managed Program/Project/Operating budgets, created financial and spending plans, authored new budget requests
• Utilized System Development Life Cycle (SDLC), Agile, Waterfall, Object-Oriented methodologies to manage projects
• Directed global database/application implementation/training teams, responsible for associated logistics and schedule
• Beta tested new programs for user functionality and validated new system releases prior to implementation
• Identified database problems/issues and provided technical solutions for multiple Air Force database programs
• Created training certification programs for newly implemented and upgraded systems to ensure users were trained
• Prioritized global user modification requests, directed release/revision management, managed back-out plans
• Created and managed Access/Communications/Computer/Information/Physical/Network security programs
• Developed and administered IT Infrastructure hardware and software life cycle management programs
• Negotiated contracts with vendors for hardware and software purchases; saved significant funds and resources