SUMMARY:

• Over 18+ years of senior level working experience in Agile Project Management, analysis, Change Management, Incident Management analysis (ITIL), Object - oriented design (OOD), .NET framework development in web, windows and mobile based and IVR applications in leading global companies spanning across multiple domains which include banking and investment firms and eLearning domain.
• Managing and Leading QA, Unit, Preproduction, Dev and production successful release schedule with onsite and offsite global virtual team.
• Possess diversified expertise as an IT Program Manager/ Project Lead/Manager, Release/Deployment Management, Production Support Engineering/Application support Management, Sr. Consultant, Developer, Programmer, and a Sr. Business Systems Analyst, Infrastructure Operations Management and a Process Owner, with the ability to understand corporate business needs, and apply them to achieve departmental goals.
• Communication - Excellent communication and presentation skills with the ability to interact Confidential VP levels in large team or C level executives Confidential medium and smaller team, which can help to communicate day-to-day contacts, to manage any IT management software life cycle (SDLC) activity, to resolve incidents/request/problems (issues), to get required information of data and clear understanding of work & systems to fix the issues with other groups across the organization for long term resolutions.
• Expertise in transforming business solutions requirements into non-technical and technical project management tasks, ranging from collecting, formalizing and communicating requirements to post requirement analysis work to monitor and ensure the new requirements are implemented properly and described and stated its specifications and socialized in developed specifications documents. Work as a liaison between the technical and the business teams to convert business requirements to functional specifications and eventually aid development and testing (QA and UAT).
• Mentored and trained Global Application Support virtual team members to speed up knowledge transfer. For in-depth understanding and better application support provided many Web-Ex training to Global Application Support virtual team members for all supported applications.
• Responsible for Incident Tracking and following upon any open tickets. For any application critical incident and project well communicated and coordinated with Global virtual team (offshore team and US team) for any best possible solution/approach and action to minimize risk and time with 100% efficiency in a professional team structure.
• Budget - Managed successfully $1M to $12M project budget and successfully delivered project within budget.
• Infrastructure Operations - In-depth experience and expertise in managing global Infrastructure operations with the global virtual team and data center in an effective, efficient and scalable service delivery model. Responsibilities include from Infrastructure upgrades and enhancements, automation and execution of IT Operational processes, customer service management, strategy planning and development, supplier and vendor management, financial management and control of it and service level agreement.

TECHNICAL SKILLS:

Languages: SQL, PL/SQL, VB, C#.Net, VB.Net, COM, ASP, ASP.Net, Sonic ESB, JAVA, WPF, WCF, Silverlight, MVC

Tools: Microsoft Project, Open Workbench, Microsoft Front page, Adobe PhotoShop, Macromedia Fireworks, Dreamweaver, Flash, Adobe Illustrator, Global 360 imaging web admin console, BareTailPro, PowerGREP, Visual Source Safe, Perforce, Rational Rose, Rational Clear Case, UML, NAnt, Maven, Rally, Primavera, SharePoint 2013

Front Ends: Visual Studio.Net- ASP.Net, C #.Net, VB.Net; Visual Basic, ASP

Scripting: HTML, DHTML, Java Script, VB Script, XML, XSLT, Shell, Perl, Python

Data Access: ADO.NET, Hadoop, Bigdata, Hadoop Pig

Web Servers/Cloud: IIS, Apache, Cloud computing (IaaS / PaaS / NaaS / SaaS / EaaS)RDBMS: Oracle, MS SQL Server, MS Access, DB2

Operating Systems: MS DOS, UNIX, Windows 9x/2000, Windows NT/XP/2003/2008, Linux

Monitoring tools: SiteScope, Gomez, OVO, Netcool, Spectrum, Splunk

Load balancer: F5 Network - Big-IP, Web Accelerator, Global Traffic Manager, Application Security Manager, Local Traffic Manager

Service Level Management Tools: ITIL v3 (Incident, Problem, Release, Change and Configuration)

Software Modeling tools: UMLs, Sequence, Data Flow, Activity and Context Diagrams, Microsoft Visio, OOAD, EDI

Software Development Methodologies: Waterfall, Scaled Agile Framework (SAFe), Agile (Scrum) over RUP

PROFESSIONAL EXPERIENCE:

Confidential, FL

IT Sr. Program Manager

Responsibilities:

• Confidential Rentals Inc. is a premier, full-service equipment-rental firm providing customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively.
• Responsible for design, build and maintain the project plan including scope, schedule, budget and risk management.
• Responsible for monitor progress to plan and publish regular status reports to Confidential and vendors (Infor, IBM and Wipro)
• Responsible for design and deliver executive-level presentations to support the governance process for product lifecycle management.
• Worked on fixed asset, rental agreement, AR, AP, GL and Fleet (back office) and front office of RentalMan to Infor M3 integration.
• Working on design and manage effective program-level meetings to communicate status and coordinate efforts;
• Responsible for design recovery strategy and manage its execution if project deviates from baseline plan
• Conduct retrospectives on completed projects to support process, policy and tool-set improvements;
• Collaborate with peers, managers and team members across the organization to design solutions, develop plans and select options.
• Provide overall direction of program activities. Represents Time Solutions as point-of contact to help resolve issues and perform other functions that may arise relating to the contract.
• Manage and maintain interface with the senior levels of the customer's organization.
• Consult with customers and Time Solutions personnel to formulate and review task plans and deliverables, ensuring conformance with program and project task schedules and costs and contractual obligations.
• Responsible for to establish and maintain technical and financial reports to show progress of projects to management and customers. infrastructure move towards SaaS private cloud computing (AWS)
• Organize and assign responsibilities to subordinates and oversees the successful completion of all assigned tasks.
• Assume the initiative and provide support to marketing personnel in identifying and acquiring potential business.

Environment: MS Windows XP, Window 7, AS400, Infor M3,MS Project, MS Office, Hadoop, Java/J2EE, Oracle, HTML, SQL,salesforce.com- SFDC.

Confidential, CA

Agile IT Sr. Program Manager

• Confidential discovers, develops and delivers innovative human therapeutics. A biotechnology pioneer since 1980, Confidential was one of the first companies to realize the new science’s promise by bringing safe, effective medicines from lab, to manufacturing plant, to patient. Confidential therapeutics have changed the practice of medicine, helping millions of people around the world in the fight against cancer, kidney disease, rheumatoid arthritis, and other serious illnesses.
• Working on multiplatform project Chemical and Reagent Inventory System (CRIS) where which will help users to search chemicals and procure, locate chemicals, generate reports, interface of CRIS with Printers and Scanners.
• Responsible for creating and managing the project artifacts, milestones and budget adhering specific SLA requirements.
• Responsible for understand and follow Confidential ’s GxP Quality processes and use associated tools.
• Worked with project control representative and worked on financial of the project.
• Successfully mentored, implemented and incorporated some SCRUM methodology (daily sprints, sprint review meetings, sprint retrospective meetings) for managing the project from a Waterfall process to more of an agile process.
• Responsible for developing and delivering Agile & DevOps consulting solutions to clients
• Responsible for scrum calls and scrum of scrum calls for all my projects.
• Generate key Scrum metrics (burndown, velocity) to help deliver committed work
• Responsible to apply effective SAFe (Scaled Aglie Framework) methodologies.
• Co-organized and coordinated a SAFe Release Train
• Helping the Product Owner get the backlog in good shape for the next Sprint
• Facilitate the removal of impediments
• Protects the team from over-committing and protects the team from complacency
• Leads the teams efforts towards continuous improvement
• Facilitate developer accountability for readiness of user stories and facilitate and run sprint ceremonies
• Maintain team focus throughout sprints on priorities and business value and manage all Scrum boards (physical or virtual)
• Manage sprint backlog items and tasks and remove obstacles for developers and testers
• Managed and delivered hosted application deployment and customers provisioning projects for SaaS service delivery on time
• Collaborated with Customers and Cloud / SaaS Product advocates, analyze product architecture and gather market information for product positioning, manage the development of MRD / PRD / BRD and product backlog to support Sprint planning and organizing SCRUM to roll out new service offerings in Cloud CRM.
• Maintain project issue/Risk/Decision log and update the log list periodically. Used Clarity Portfolio Project Management tool to track all the issues/Risks and other project related activities.
• Responsible for integrating Process Development activities by developing and maintaining project schedules for Confidential ’s various departments and life cycle projects.
• Partner with process development functional leads to identify key deliverables and will ensure cross functional alignment and accountability.
• Build Rally dashboard to work on backlog via flow based planning and tracking also Define and build rally project backlog task
• Working with the Global Operations Team, the Sr. Project Manager will create project schedules that align with business priorities and will assist Process Development in driving decision making for the project.
• Perform project and program management Confidential a high level of professionalism.

Environment: MS Windows XP, Window 7, Infor M3, S3, Rally, Unix 7.0, Unix 8.0, MS Project, MS Office, Java/J2EE, Oracle, HTML, SQL,salesforce.com- SFDC.

Confidential, Plano, TX

Agile IT Project Manager

• The Confidential & Confidential Partner Exchange program is looking to engage and expand relationships with existing partners who resell and integrate various applications and services into their products. Confidential & Confidential wants to draw upon the experience of these solution providers in opening new opportunities by opening more application programing interfaces (APIs) so solution providers can more easily in corporate Confidential & Confidential infrastructure and services into their offerings. The revamping of Confidential & Confidential Partner Exchange is a part of a larger trend among carriers to leverage channel relationships, expand market coverage and capture more business wallet-share. The trouble facing all carriers, including Confidential & Confidential, is commoditization of transport services. The cost of delivering high-speed leased-line, MPLS and wireless voice is decreasing rapidly. Applications, cloud computing, managed services and even hardware products are seen as means for sustaining margins and maintaining profitability. I am responsible to manage the entire life cycle of Confidential & Confidential Wireline & Wholesale projects (EBM- Emerging Business Model) including all phases of requirements gathering, design, construction, testing, and deployment and user certification.
• Working on Confidential process standards and audit reviews.
• Responsible for creating and managing the project artifacts, milestones and budget adhering specific SLA requirements.
• Responsible for all Virtual Project Management Office (VPMO) projects created in EBM. Responsible to communicate with CSI and other cross functional team to resolve the issues.
• Work with the Confidential & Confidential Information Technology Operations (ITO) to ensure the projects are completed on time and in an efficient manner.
• Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/sponsor’s needs and deliver on desired outcomes.
• Successfully mentored, implemented and incorporated some SCRUM principles (daily sprints, sprint review meetings, sprint retrospective meetings) for managing the project from a Waterfall process to more of an agile process.
• Manage 5 projects in agile development groups through design, development, testing, and implementation providing coaching in Scrum methods and coordination between interdependent coding efforts.
• Responsible for developing project plans, manage individual deadlines and goals. Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.
• Responsible for scrum calls and scrum of scrum calls for all my projects.
• Responsible for Meta scrum call and get the inputs from various clients about upcoming projects for the project managers.
• Collaborated with Customers and Cloud / SaaS Product advocates, analyze product architecture and gather arket information for product positioning, manage the development of MRD / PRD / BRD and product backlog to upport Sprint planning and organizing SCRUM to roll out new service offerings in Cloud CRM.
• Responsible for working with release management team to decide upon deployment schedules.

Environment: PRISM, MS Windows XP, Window 7, Rally, Unix 7.0, Unix 8.0, MS Project, MS Office, Java/J2EE, Oracle, HTML, SQL,salesforce.com- SFDC.

Confidential, North America, LIC, NY

Sr. Consultant - IT Project Manager

• I am responsible for opening, closing and relocation of financial centers, ATMs, back offices and test labs. Along with that, I am responsible for updating software’s of applications, workstations and ATMs.
• Dealing and coordinating with around 40 teams while opening/closing/relocation of financial centers, ATMs, back offices and test labs.
• Responsible for deliverables from multiple teams before financial centers, ATMs, back offices and test labs opening and relocation target date.
• Managing, coordinating, facilitating, monitoring, and implementing assigned projects, tasks and associated cost estimates using project management discipline and adhering to defined industry standards.
• Worked on Citrix migration project for all the 250 applications in CBNA retail banking.
• Responsible for Citrix Migration plan for all the applications.
• Responsible for Identify and confirm requirements - Business (such as cost of ownership or personnel), technical (such as existing infrastructure, complexity), and user requirements (such as pass through authentication and ease of access).
• Responsible for document the design - The design document is a blueprint for the new environment; it incorporates new features and major changes that will impact the server farm. Citrix recommends creating detailed design documents for migration similar to those you created for the initial installation.
• Responsible for Test - Check the effect of new functionality, such as how using a Windows Server 2008 system affects your farm configuration.
• Worked closed on Implementation plan which was involved creation of a timeline. An implementation plan is often based on the design document and includes a project plan with schedules, resources, and dependencies. The implementation plan can also include the method of imaging servers, configuration of settings, application installation method, help desk training, user training, the stages of the rollout (if applicable), and the plan for decommissioning the old farm (if applicable).
• As farms expand in size or the number of user connections increases, you might need to increase the number of servers dedicated to hosting infrastructure in your environment. For example, if you have added application servers to your farm, you might need to migrate from a infrastructure server hosting the Citrix License Server, the data collector and the XML Broker to a server hosting just the data collector and the XML Broker or a dedicated server for each function.
• Responsible for performance designing and developing Big Data solutions.
• Responsible for creating, managing and updating project plans, level of effort estimates. Also Maintain a detailed project schedule which includes administrative tasks and all sites involved in the project. Microsoft Project is the tool used for tracking the project progress and issues.
• To serve as a primary point of contact for all CitibankNA to represent their needs, and to actively engage them in business improvement opportunities, while using the standard project management office methodology.
• Responsible for Change Management Communications both Internally and Externally. Also involved in communicating with all levels of an enterprise.
• Identifies critical path decisions, makes recommendations and influences key stakeholders and business process owners to maximize project payback.
• Responsible for Participating in meetings for testing application changes made by software vendors.

Environment: MS Windows XP, Window 7, Unix 7.0, Big data Unix 8.0, MS Project, MS Office, Java/J2EE, Oracle, HTML, SQL Server, SQL, Win Runner, mainframe, IBM, MVS, COBOL, DB2, CICS, JCL.

Confidential

Business Analyst

• Merrill Lynch has a derivative product called GMI Equity Swap, which was dealing with payments on one or both sides are linked to the performance of equities or an equity index. This product was also used to avoid withholding taxes, obtain leverage, or enjoy the returns from ownership without actually owning equity
• Responsible for Systems Analysis, Design, Development, Implementation and maintenance of Healthcare Insurance Workflow Services/ Transaction Management imaging systems applications
• Elicited requirements with Business users in collaboration with IT Development and QA teams.
• Requirements were elicited using UML, Data Flow, and Activity diagrams
• Created high level requirements and decomposed high level requirements into low level requirements
• Ensured the requirements were reviewed and approved by the user groups, QA for accuracy and completeness
• Worked with different business users to develop Business Requirement Specifications and gathered Business and Functional Requirements.
• Documented the AS-IS Business Workflow and Process Flow Diagram adhering to UML standards.
• Worked in water fall environment elicited,, analyzed documented and communicated requirements for implementation and build of automated billing process.
• Participated in JAD Sessions for gathering requirements from SME’s.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, Functional and Non-Functional Requirements.
• Identified Use cases from the Functional Requirements and wrote Use Case Specifications and created “TO-BE Business Process Workflow” diagrams (Activity diagrams) in MS VISIO.
• Created Use Case Diagrams using MS VISIO in order to show the interaction between the Actors and Use Cases as well as showing the relationship between the Use Cases.
• Managed all the requirements and making requirements available to all team members.
• Maintained a Traceability Matrix to ensure that all Functional Requirements are addressed Confidential the Use Case Level as well as the Test Case Level.
• Performed Functional and GUI Testing to ensure that the user acceptance criteria are met.
• Co-coordinated the UAT with the SME’s to make sure that all the Business Requirements are addressed in the application.
• Supported Inventory and Distribution centers in their day-to-day production services 24/7.

Environment: Mainframe, Oracle 11i, RUP, UML, MS Office SharePoint, MS Visio 2003, MS Visio 2007, MS Visio 2010, Open Workbench, Microsoft Front page, Adobe PhotoShop, Macromedia Fireworks, Dreamweaver v8.0, Flash v11, Adobe Illustrator, Visual Studio.Net- ASP.Net, C #.Net, VB.Net; Visual Basic, ASP

Confidential

Team Member/Business Analyst

• Pearson is an international media company with world- leading business in education, business information and consumer publishing. ParentConnect is a web based program that will allow monitoring your student’s progress over the internet. You will be able to see assignments, grades, attendance and discipline records.
• Requirement collection and Analysis
• Project scheduling and monitoring activities
• Consolidating the status reports on weekly basis
• Code and document review
• Preparing and updating test plan
• Immediate notification of problems
• Regression testing of the application on various platform
• Tracking change request and effort estimation.

Environment: MS Office 2003, Quality Center 8, SQL Server, Facets 4.21, MS Project, Server, MS Visio, XML, Mainframes Rational ClearQuest, Rational ClearCase v8.0.0.4, Windows XP. DOORs, Global 360 imaging web admin, BareTailPro, PowerGREP, Visual Source Safe V8.0.5, Perforce, Rational Rose 7.0, Spectrum, Splunk v6.0, Servlets, Struts/Tiles, JSP, JDBC, JMS, Spring, Camel, AJAX, XHTML, HTML, XML/DOM