SUMMARY:

• Senior Consultant/Project Manager, currently working for a Health Care Services organization with over 17 years of hands - on Program/Project management experience.
• My expertise encompasses information management systems, personnel development, staff training, data, voice infrastructure management, facilities management and financial administration.
• I am an accomplished leader, capable of creating order out of chaos and motivating a staff to its full potential.
• A leader with a proven ability to communicate complex information clearly to individuals at all levels.
• I have exceptional analytical problem-solving ability with excellent verbal and written communication skills.
• I have been responsible for the execution of client projects in a timely manner, within budget and consistent with the Project Management Institute’s (PMI) high standards of quality.
• My project involvement may encompass any project phase from pre-project sales, strategic planning, project planning and project control, as well as post-project evaluation with the client sponsor to assure satisfaction and to identify any process improvements that can be made to the client, while adhering to PMI, and Six Sigma principles and methods.

TECHNICAL SKILLS

• I have exceptional analytical problem-solving ability with excellent verbal and written communication skills.
• I have been responsible for the execution of client projects in a timely manner, within budget and consistent with the Project Management Institute’s (PMI) high standards of quality.
• My project involvement may encompass any project phase from pre-project sales, strategic planning, project planning and project control, as well as post-project evaluation with the client sponsor to assure satisfaction and to identify any process improvements that can be made to the client, while adhering to PMI, and Six Sigma principles and methods

EMPLOYMENT

Infrastructure Account Manger

• Working as a member of a small team dedicated to customer service by providing collaboration and partnership between Enterprise Technology and out internal customers, development/technical engineering teams or segment Information Systems groups.
• Focused on internal customers by building relationships and collaborating with customers and Enterprise Technology partners on operational and strategic initiatives
• Act as a point of escalation and communication in making connections between Business Partners and Enterprise Technology leaders
• Manage operational needs related to: Critical issues, Process Improvement, Engagement of business or Executive Technology leadership
• Gather and understand information on future Enterprise Technology blue chip initiatives
• Develop and understand high-level information on business mission, vision objective along with key applications and critical technology used by Business Partners
• Helped with the deployment of Agile methodology within UnitedHealth Care’s infrastructure organization.
• Create and designed communications for new products and initiatives for executive leadership throughout all of UnitedHealth Care and Optum.
• Establish and maintained channels of communication between Business Partners and Enterprise Technology partners
• Facilitate meetings and communication between Business Partners and Enterprise Technology Partners for strategic initiatives
• Required to understand changes to Enterprise Technology tools and process; ensure impacted parties are aware
• Navigate Enterprise Technology service offerings, Infrastructure processes, Best Practices and policies
• Development of communications that provide detains on critical Enterprise Technology programs and milestones

 Senior IT Security Project Manger

• Inherited six projects that needed immediate recognition of project gaps between current situation and reported status. These projects were re-baselined, and delivered by identifying the appropriate resources to obtain information, consider solutions and deliver the solution.
• Established an immediate report with project team, by assessing the previous communication methods and identifying areas for improvement. This had a direct impact on the success of the projects to be able to deliver, and maintain customer expectations.
• Demonstrated my ability to manage cross-functional teams in geographically dispersed workforce across several locations as well as vendors.
• Completed UnitedHealth Group’s Six Sigma Green Belt Foundational Quality training and obtained my Green Belt Certification.
• Tasked with creation and management of all administrative and end user documentation for operational and security applications located in the newly built Optum datacenters in Boston and Aurora locations.
• Acted as a mentor/partner for new incoming project managers; training them on internal project management tools ranging from MS Project, SharePoint and all MS Office tools and applications
• Developed process improvements to internal tools and project management tools and resource management tools
• Inherited state and national healthcare exchange system that required complete remediation of systems, and communication with state and federal customers. This effort had extremely critical timelines to meet enrollment deadlines for Medicare and Medicaid.

Senior IT Security & Compliance Analyst

• Partnered with Senior Leadership to develop and implement a standard IT Common Control Framework that represents the collective informational needs of Hartford’s Enterprise IT organization
• Assisted with the implementation of a common and repeatable processes for assessing IT compliance risks and testing controls
• Employed a risk-based approach in working with the technology areas to gain commitment on remediating prioritized issues; track and monitor progress against those commitments
• Provide project management oversight for larger, enterprise efforts on behalf of the respective Line of Business application areas by working with the application owners in planning, budgeting, scheduling and executing remediation work.
• Serve as focal point for application areas for all IT Compliance topics by providing a streamlined engagement model by representing the IT areas as the interface to Internal Audit, Corporate Compliance Office, Privacy, and various other risk stakeholder groups.
• Partnered with technical audit group and the application areas throughout the audit lifecycle, starting with scoping and progressing through the review of draft results, helping with management responses, providing consultation on remediation, tracking open issues, and ultimately helping to close items within required timeframes.
• Collaborated with the application areas to review SOX IT testing findings, solicit leadership sign-off on results, and then plan, track and close open control issues.
• Served as the Project Manager on the enterprise project to implement a centralized payment card service, segment the network, and implement ongoing operational controls to meet PCIDSS requirements
• Provide ongoing support for the eDiscovery needs of the Law Department; this includes the recovery of personal emails / home directories

 Senior Program/Project Manager

• Managing two Enterprise Data Center consolidation projects simultaneously with budgets greater than 10.5 million dollars, with resources in various geographical locations in the United States and internationally.
• Program Managed a Data De-Identification initiative that was responsible for the data masking and obfuscation of customer, client, and producer information across the entire Hartford Financial Services enterprise.
• Promoted to interim Practice Manager responsible for the creation and implementation of best practices to help improve processes and procedures throughout the Project Management Office.
• Selected to be the Infrastructure Protection Manager, responsible for all Information protection, Disaster Recovery, and Security best practices for all of Hartford Life Individual Life Division nine months after being hired.
• Implemented new security procedures and best practices to for all source applications as well as their non-production environments, remediating more than 5000 instances.
• Tasked with providing project status to Sr. Executive and Steering Committee members on a weekly, monthly and ad-hoc basis, developing customer facing communications for projects as they are completed.
• Managed a project team of 22 members based throughout the United States, as well as Off-Shore to upgrade an application re-platform to .net environment within two months of joining the Hartford.
• Worked closely with Quality Assurance to develop testing conditions that ensured the quality implementation of the project, defining test strategies, test conditions, and testing methodologies.
• Directed and mentored resources in understanding and analyzing customers' business functions, processes, and operations in order to determine related requirements for the development and design of information technology solutions.
• Proactively ensured the client's needs (internal and/or external) were met or exceeded, by following through on client inquiries, requests and issue resolution
• Built strong relationships with Business Owners and Stakeholders by effectively communication and presenting project weekly project status information, ensuring complete acceptance of the project deliverable by its customers.
• Developed cross-functional relationships within the organization by understanding the relationships, history, and dynamics of the organization, as well as making sound decisions and tailored communications within the context of the organization

Technical Project Manager

• Managed simultaneous installations of Avaya Modular Messaging 2.0 & 3.0 Voicemail systems for more than 17,000 subscribers in North America, Japan, Puerto Rico, and Europe
• Tasked with the creation of training materials and supplied technical training classes for more than 125 Administrative Assistants and Help Desk agents by providing small and large group classroom training classes
• Assumed Team Lead role for Quality Assurance responsible for developing and executing test scripts, completing documentation according to approved methodology and coordinating and participating in development and review meetings.
• Focused individuals to work towards a shared goal with the best interests of the organization and the people involved. Promoted a common purpose, acted as a catalyst for success, persuaded and influenced individuals to advance in the right direction. Fostered ownership and accountability throughout the project engagement, and project members.
• Created and executed a Disaster Recovery Plan that identified weaknesses and implemented a disaster prevention program to minimize the duration of a serious disruption to business operations as well as documentation of the impact of an extended loss to operations and key business functions
• Assisted in creation of Production Support documentation as well as process and procedure documents for new global voice mail system

Senior Project Coordinator

• Tasked with Administration and Maintenance of Nik Project Management software including environment and database integrity and management; tested and applied upgrades; and on-call pager responsibility
• Responsible for providing assistance to Project Managers through managing key project deliverables as well as providing coordination services to internal customers as needed
• Developed and managed the implementation of defined project management tools and processes
• Assumed lead role in analyzing current state, identify gaps, research and recommend solutions to support decision support needs or to provide data analysis for decision support needs
• Implemented and develop training materials as needed for internal web-based education software
• Analyzed and define moderately complex problems and recommends viable solutions to meet customer needs

Insides Sales

• Identified system deficiencies with current materials management/purchasing system offering the opportunity to create a new system allowing JIT production reducing production times by 15%, as well as inventory overhead costs by 10% within 3 weeks from creation
• Implemented new production scheduling system; resulting in an increase of production by 12%, and increased on-time delivery by 72% after 2 months of use
• Tasked with the consultation of product applications and preparation of quotations for existing and new customers averaging 20 opportunities per day

Project Manager, Getronics

• Managed simultaneous construction projects of telephony and data/IT infrastructures of 63 new Target stores in 14 states at varying stages of construction over a three-year period with a $500,000 budget per project, effectively used project tools to complete projects on average two weeks ahead of time and 10-15% under budget.
• Identified and outlined documentation requirements for ISO 9001 certification, requiring the creation of field installation manuals that addressed issues of construction, quality, process design, and training documentation in nine months time for certification in 2005.
• Assumed lead role for affectively implementing an installation processes and procedures, reducing overall project cost by 15% subsequently increasing profit for each project from 2002 moving forward

 Business Analyst & Project Manager

• Inherited responsibility of creating a new tool for internal and external customers offering project visibility, this was accomplished in 4 months and involved conception, creation, development, use cases, and testing of internal systems and applications for compatibility in conjunction with new software and implementation of a new web-based Project Management software package for new service line deliverables resulting in an 14 million in sales the first year
• Faced with bias from management relating to existing software. Presented new software to senior executive team outlining key benefits resulting in approval for funding
• Creation of training documentation for internal and external customers used in conjunction with personal training, and ISO 9001 documentation requirements for continued certification
• Identified potential integration problems with system’s requirements of new tool, requiring a plan of action to work with internal IS department and external vendors providing installation services insuring no difficulties with service launch
• Took on role of Installation Technician to learn all aspects of telephony projects so that they could be applied to future position of Project Manager within ADC