Supervisory Manager, Program Manager Resume , Bentonville, Arkansas - Hire IT People

SUMMARY:

Highly accomplished project management leader with more than 15 years of experience building, training, and managing high - performing information services teams that enable optimum bottom-line results. Proven track record of spearheading projects from inception to implementation while establishing and maintaining strong stakeholder relationships. Deliver productivity and profitability through the development of workflow processes and performance/quality metrics. Expertise in assessing business needs, planning, risk management, budgeting and methodology development.
Project Management Professional (PMP) certification Agile and Waterfall Program & Project Management Contract and Vendor Management International Project Stakeholder Management Methodology Development Budgeting Leadership Scheduling and Capacity Management Hiring/Training

TECHNICAL SKILLS:

Software Packages: Microsoft Project and Project Server 03 and 07, Microsoft Office Suite, Computer Associates Clarity.

PROFESSIONAL EXPERIENCE:

Confidential, Bentonville, Arkansas

Supervisory Manager, Program Manager

Responsibilities:

Delivered 8 global releases for core Item File products with zero back outs, to 11 international markets. Coordinated prioritization, sizing, scheduling and delivery of functionality for multiple concurrent releases, while managing critical dependencies with other large merchandising systems.
Delivered initial rollout of Enterprise Master Item product, integrating brick-and-mortar and online item catalogs. Worked closely with online program management and leadership to manage cross-program timelines and dependencies.
Delivered multiple phases of WinXP-to-Win7 Migration program for 5000+ US locations (Stores & Clubs, Home Office and Distribution Centers). Coordinated with senior leadership to establish goals and priorities, and engaged multiple vendors to plan, execute and monitor multiple concurrent migration efforts.
Established strong relationships with multiple vendors.
Developed common project and program management practices and published as part of the comprehensive methodology document repository.
Implemented capacity management plan across multiple work areas.
Implemented a comprehensive financial management and procurement plans across multiple work areas.
Worked with leadership across pillars to define team and program structure to support Scaled Agile methodology.

Confidential, Little Rock, Arkansas

Senior Manager, Enterprise Project Management Office (EPMO)

Responsibilities:

Decreased average cost/schedule variance for solution delivery by one-third in three years by developing project management processes, practices, training, and standard delivery methodology.
Increased average score of internal quality audits for solution delivery projects by 20% in three years by developing project management processes, practices, training, and standard delivery methodology.
Implemented enterprise level PMO that delivers multi-million dollar system integration and data warehouse projects and supports 80 geographically disparate project managers.
Created a Project Manager team focused on Project Management tools and processes, and deployed Microsoft Project Server (EPM 2003 and 2007) solutions to ~150 project managers and 3000 users.
Developed portfolio management system for all enterprise internal (non-client facing) projects, including project initiation, approval, and monitoring processes.
Developed project phase-gating process to standardize project management practices, and increase project quality and efficiency.
Developed Project Management curriculum, and deployed to over 1000 project team members of various job roles. Classes included Risk/Issue Management, Estimation, Schedule Development, Schedule Maintenance, Project Management Fundamentals.

Unit Leader

Confidential

Responsibilities:

Delivered over twelve system integration releases with zero production back-outs, combining two data processing engines (one proprietary and one third party) and multiple proprietary data management products.
Maintained status and communication to all levels of the enterprise, and multiple business units across the enterprise including internal and client facing.

Team Leader/Project Manager

Confidential

Responsibilities:

Developed and lead high performance work teams, consisting of 5-20 resources, focused on delivering software products and solutions. Provided mentoring and guidance, as well as direct daily task assignments, and deliver resource input to unit leader. Developed and deliver product and project plans for system integration and database build and update software products.
Developed marketing database build and update applications leveraging relational database engine, third-party and proprietary applications, and client server technology.
Performed initial systems integration between proprietary data management products and third-party processing engine.
Developed, tested and maintained a variety of modules on core software products in multiple languages.