SUMMARY:

• Analytical problem solver with strong SDLC skills that demonstrate the ability to manage projects from planning through completion under pressure and fast - paced conditions
• Results-driven IT professional with proven track record in improving productivity, quality, customer expectations and reducing costs while simultaneously managing several IT projects
• Strong communication and presentation skills with a proven track record in managing high visibility projects
• Possess over 15 years of professional experience in business process analysis with proficiency in conducting GAP analysis, change management plan development, user acceptance testing (UAT), SWOT analysis, process modelling, and usability evaluations for software development, configuration, and implementation projects
• Project Management Professional with over eight years’ experience in the management of software projects, which includes requirements analysis, planning, budgeting, quantifying risks, change management and high-level reporting to business stakeholders and department heads
• Experienced in scope planning, defining, and implementing change control; developed business case, project charter, SOW, budgets and WBS. Experience in managing both on-site and remote resources.
• Expertise in business process transformation and process modelling project financial budgets
• Managed multi-million dollar identity management implementation projects aligning with SOX

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

• Defined and modelled the global risk management process.
• Developed Taleo Applicant Tracking requirements gathering practice accelerator
• Developed corporate wide benefits realization metrics template
• Implemented stakeholder management training governance processes
• Document and train Project Managers on PMO governance and best practices
• Conduct pre and post implementation Oracle EBS suite of product reviews.
• Successfully managed a multi-year and multi-million dollar Hyperion reporting integration and implementation for an energy client with a team of 10 offshore and onshore Report Developers, Testers, Hyperion Planning Leads, and Solution Architects
• Developed statement of work, risk management plan, resource plan, week status reports, earned value reports, project schedule, and documented lessons learned for the external Hyperion PI reporting implementation.
• Served as a liaison and change management expert for the Hyperion PI reporting implementation through defining user adoption techniques and change management surveys
• Successfully managed a six month Oracle HCM Cloud R11 and Taleo cloud implementation projects in a rapid delivery methodology for a manufacturing client for Core HR, Performance, Goals, and the Taleo modules with integrations between Taleo and Fusion, HireRight and ADP applications.
• Successfully managed a Fortune 500 client multi-million and multi-year Oracle HCM Cloud R11 and Taleo cloud implementation project in a rapid delivery methodology implementing Core HR, Performance, Goals, Payroll, Compensation, and the Taleo modules with 39 payroll and third party benefit integrations for a team of 45 onshore and offshore members
• Managing PeopleSoft HCM enhancements project with third party benefits integrations for a remote team, ADP to PeopleSoft and PeopleSoft to ADP integrations with a mid-size team of 5 resources

Confidential, Chicago, IL

PMO Manager Consultant

• Developing a multi-million dollar and multiyear global ERP Transformation program management plan with consistent liaison with consulting partners AT&T and Cap Gemini
• Analysing interfaces and critical dependencies between projects and recommending appropriate actions to executive CIO
• Establishing consistent practices and standards adhering to the program governance arrangements
• Implementing a global project governance methodology and project management tool (MS Project Server 2013 with integration to MS SharePoint 2013 and Exchange 2010)
• Performing project audits for SAP CRM and SAP MDM implementation against established project governance standard operating procedures
• Executing ERP SAP and non-SAP system global implementation template globalization and change management workshops with consulting partners and C level business stakeholders
• Developing project charter, financial schedule, risk management and project schedule for multi million and multi-year global SAP ERP global rollout

Confidential, Lincolnshire, IL

IT Project Manager Consultant

• Managed a multi-million dollar global agile HR Business Transformation Portal SAP HCM deployment with the integration of the SaaS workforce administration tool, call centre and SAP Success Factors Employee Central solution for 41 countries and 6 languages in Cloud
• Managed and provided weekly status reporting for 8-10 onshore and offshore project team members
• Reviewed HR portal requirements in the Maestro tool and tracking development tasks in JIRA
• Conducted project roadmap and plan development sessions with key C level stakeholders
• Developed Agile project schedule and provided weekly project status reporting

Confidential, Rosemont, IL

IT Program Manager Consultant

• Developed Oracle Identity Manager project road map to identity five work streams (projects) for Agile project delivery of Oracle Identity Manager provisioning to Active Directory, Oracle Identity Manager integration with Peoplesoft HR, deskless employee user registration, Oracle Identity Federation, and Oracle Identity Analytics module configuration and implementation
• Managed a team of ten global remote vendor resources and internal project resources
• Monitored and developed financial budget for a $3M CAPEX and $1.5M OPEX budget for the Oracle Identity Access Management (IAM) project that integrates with AD, Peoplesoft, and HR Portal enabling deskless employee user registration to view benefits via the HR Portal and kiosk
• Delivered weekly project status reports to the Senior Director for CIO stakeholder review, weekly project and program financials, issues, project charter, and risk management plan
• Developed Agile project burn down for Identity Access Management SSO project through a collaborative team planning sprint session for SSO and OIM projects spanning one year
• Correlated Agile user stories for PeopleSoft HR Single Sign to develop Microsoft Project Schedule for the Oracle Identity Federation and Single Sign Solution (Safe Net) SAML 2.0 project implementation
• Managed Oracle Identity Access Management infrastructure project to implement and integrate Oracle products (OIF,OVD,OUD,OIM,OAM, and OIF) with the Confidential architecture landscape
• Implemented FortiGate web content filtering across the Confidential LAN project to replace Unified Threat Management BlueCoat Web Content Filtering software across global and remote locations
• Maintained Oracle Single Sign On project backlog in JIRA (Agile project burn down tool)
• Implemented Tivolli End Point Manager to scan the Confidential server landscape to security vulnerabilities and implement a patch management solution

Confidential, Abbott Park, IL

Project Manager Consultant

• Developed project schedule and project plan for the Password Manager solution
• Developed the high level software solution design document for the online and Telephone Password Manager synchronization solution
• Developed Functional Requirements Specifications for the Password Manager implementation project
• Created Data Privacy Plan to ensure Password Manager solution alignment with corporate standards
• Developed the Business Impact Assessment for the Password Manager solution
• Developed change management strategies, conducted stakeholder analysis, and impact assessments
• Managed configuration changes in SharePoint 2010 and defined strategic IT roadmap for IT Security

Confidential, Lake Forest, IL

Senior Business Analyst Consultant

• Reviewed and analysed Confidential ’s Identity Access Management (IAM) System current state and define future state by performing a gap analysis that identified significant process improvements
• Consulted with Confidential executive management to define IT security and SOX compliance requirements to mitigate IT SOX deficiencies; working with the external IT audit teams
• Prepared business case analysis of the current IT security model and define IAM program metrics
• Formulated methods to enhance existing ID-Synch systems to meet business user needs
• Derived Active Directory requirements for integration with ID-Synch user provisioning software
• Assisted the IT team and organizational leadership to realize business value by complying with SOX external audit standards in a timely manner

Confidential

IS Business Advisor/Relationship Manager

• Served as an IS Business Advisor to the Director of IS Relationship Management Major Projects division for the corporate office and as a backup for the Director during his one month vacation
• Evaluated, escalated and approved IS requests based on corporate policies and IS standards to ensure timely delivery of IT solutions
• Developed 2012 technology budget of approximately $30M with key stakeholders i.e. Engineering Directors and VPs for technology projects to ensure high return on investment projects and requests
• Negotiated on a cost effective support model for the web based turnover management system
• Defined Refining & Marketing engineering requirements for the AspenTech 7.3 engineering application packaging solution that resulted in time effective use of the AspenTech 7.3 software suite
• Guided the Infrastructure and Design Specialist on aligning with client requirements for temporary engineering field location infrastructure setup to align with IT Governance standards
• Developed a business unit wide Information Systems Governance plan that defined IS standards and policies for Engineering Procurement Contractors to reduce onboarding time for staff
• Prepared and implemented change management plan/strategy for the IS Major Projects division

Confidential

IT Business Partner/Relationship Manager

• Evaluated IT services to identify opportunities for improving quality and cost effectiveness
• Defined productive resourcing levels and developed the corporate wide IT roadmap with multiple business units such as Marketing, Client Care Operations, and Envision (Fibre Optics division)
• Incorporated resource level demands for IT services into annual IT capital and operational budget
• Provided timely reporting of status and budget forecasts for all IT capital and operational spend
• Managed the overall demand for IT services as a key IT leadership team member assisting business units in presenting at the project prioritization committee to receive stakeholder approval for projects
• Performed month end project budgeting reports to fully realize and measure benefits as per IFRS
• Reviewed production issues with SAP CRM and ISU modules, reviewed, and prioritized change request escalations based on system integration and business disruption impacts
• Developed, implemented and presented benefits realization process to VPs, Directors, and the CTO
• Liaised with the Enterprise Project Management office to obtain Project Manager resources for key projects such as Call Centre Technology Improvements (i.e. infrastructure and IVR enhancements for a budget of $750K to $1M), Adding a Billing Line Item to the EasyMax bill reviewing impacts with the architecture team on integration between the SAP ISU module and ServiceCEO for a budget of $1.5M and Accounts Receivable Management project to automate collections and billing processes through the SAP ISU billing engine for a budget of $900K
• Streamlined Accounts Receivable Management processes to encompass automating collections and billing processes through the SAP ISU billing engine project for a budget of $900K
• Identify SAP CRM upgrade impacts for the Enmax Retail Marketing business unit by developing a business case, high level scope/requirements, project charter, and project schedule to implement the SAP CRM upgrade and integration with the Avaya Client Care Operations IVR
• Derived user requirements for developing the Web 2.0 Confidential Retail Marketing portal
• Completed the RFI and RFP evaluations for vendor selection to align with Service Level Agreement and reviewed with contract management for the billing application ServiceCEO system replacement

Confidential

Senior Project Manager (Team Lead)

• Developed the Project Management Office and IT governance framework by developing the project lifecycle templates such as business case, project charter, KPIs opportunity evaluation, communication plan, risk management plan, weekly project status reports, change control requests, cost tracking log, and project closing reports to document and measure IS project ROI
• Chaired steering committee meetings for the financial approval of project charters for active projects
• Developed PMO mandate and workflow for the Trican project lifecycle to obtain stakeholder alignment
• Configured user security, resources, issues, custom fields, project workspace, and risks; integrated MS project plans with MS Project Server 2007 and Sharepoint 2007
• Configured MS Project Server 2007 timesheets, project proposals, enterprise calendars, and integrated with MS Project Server 2007 with MS Reporting Services
• Managed business and technology resources following agile methodology improving productivity
• Implemented and configured MS Project Server 2007 with integration to SharePoint rollout
• Managed 4 direct reports of Systems Analysts, Business Analyst, and Developers