Information Security Delivery Manager Resume , Bellevue WA - Hire IT People

SUMMARY:

Adept service delivery professional specializing in designing and delivering strategic initiatives and managing process change across the enterprise and with external partners. Delivered substantial revenue, productivity and quality improvements through well - managed initiatives, delivered on time and within budget. Skilled in linking business and technical acumen, aligning business strategy to service performance outcomes and implementing organizational change.
Authored customer journey maps, service catalogs and established metrics linking business strategies to service performance and service enhancement projects
Structured and managed programs and projects to improve service performance, control costs and improve the customer experience
Reduced business risk and delivered service improvements using cause and effect, value stream analysis and FMEA risk analysis

TECHNICAL SKILLS:

Business Skills & Methodologies: PMI PMP, cyber security project management, cyber security operations center, program management, PMO development, ITSM, SDLC, DMAIC, Scrum, Agile XP, Kanban, ITIL V3, Six Sigma Greenbelt, Lean, SOX/PCI compliance, project management training development, change management, service performance metrics, mergers and acquisitions, project analysis and recovery, business process development, business case development, budget estimating, ecommerce, Web content development, network migration, application migration, data center construction

Hardware & Software: Cisco, Juniper, IP network, SAN, ACL, intrusion detection, intrusion prevention, Darktrace, Qualys, FireEye, ArcSight, PIX firewall, Lucent firewall, Avaya Wireless, Arbor Peakflow, SaaS migration, cloud computing, MS Project, MS Project Server, Team Foundation Server TFS, MS Project Studio, MS Office Suite, Excel, PowerPoint, Visio, SharePoint, Exchange, Windows 10, Active Directory, Minitab, MS Access, SQL, XML, Visual Studio, HTML, Joomla, Adobe, Silverlight, InfoPath, Office 365, Lync, Prestashop, LeanKit, Jira, SEO, ServiceNow, Rally

PROFESSIONAL EXPERIENCE:

Confidential, Bellevue WA

Information Security Delivery Manager

Responsibilities:

Improved CSOC maturity level from 3 (Defined) to 4 (Measured) as defined by HPE
Increased network scan coverage by 30% and application scan coverage by 75%
Improved content for detection and triage of malicious events resulting in 30% less ticketed incidents
Detection and blockage of malicious email improved 72%
Automated security testing as part of a large enterprise DevOps implementation
Achieved 100% automated logging and monitoring for all CIS servers and applications

Confidential, Bellevue WA

Senior Project Manager

Responsibilities:

Designed a strategic plan for the technology data center consolidation program, migrating 400+ business applications, 16k hosts and 4k servers to new data centers. Recovered a latent data center migration and decommission project involving 200+ systems and applications in Parsippany, NJ.

Confidential, Silverado, CA

Self-Employed Project Management Consultant

Responsibilities:

Strategized and supported business development for the PMI-ACP® Agile PrepCast™ and the PMI-PMP® PM PrepCast™ Web-based instructional training programs, providing over 60 hours of video instruction and annual revenue of $2m+. Developed Scrum, XP, Lean, Kanban and DevOps training content.

Confidential, Redmond, WA

Sr. Project/Program Manager

Responsibilities:

Reduced application alert volumes and associated outsourcing costs 80% by re-aligning alert response teams, eliminating non-actionable alerts and consolidating applications to one standard IT service management platform. Defined the IT Service Management onboarding process and facilitated collaboration between service managers and system owners to migrate 18 IT services with 200+ alert sources.
Facilitated a Scrum project to develop the first Lync 2010 .NET API and UI integrated with the Microsoft Enterprise Voice system.
Managed a global project to design and deploy a threat management system to protect online services applications and systems from distributed denial of service attacks.
Recovered and delivered 28 network infrastructure and operations integration projects for customer-facing Office 365 (cloud computing) deployments.
Recovered and accelerated a latent cyber security program of 5 projects required to reduce application vulnerability risk by correcting asset data, identifying network design errors and overhauling implementation processes, increasing program performance by 67% in six months.
Reinforced public relations efficiency by developing operations documentation and software tools used to deliver, control and improve security issue response communication.

Confidential, Seattle WA

Principle Consultant

Responsibilities:

Supported a $26m real estate expansion initiative by delivering IT infrastructure for 150k square feet of new office space on time and within budget at Microsoft. Managed all IT aspects for a $21m corporate acquisition, onboarding people and integrating networks. Analyzed and overhauled the IT network integration process for the IT M&A team.

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Information Security Delivery Manager Resume

Bellevue, WA

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