SUMMARY:

• A highly organized and respected techno - functional IT project professional with 20+ years of experience in industries such as information technology, utilities, government, and Health Care. Experience in large national/international enterprise projects with an eye for efficiency
• Improved project processes and implemented other efficiency improvements
• Previous ITSM experience at multiple enterprise clients.
• Certified Professional Project Manager (CPPM)
• ITIL Foundation V3 certified
• MNHIT Practice Workflow and Information Management Redesign Specialist
• A skilled project coordinator/manager with 5+ years of experience planning and coordinating small-large projects known for being on time and on budget
• Responsible for coordination/management of multiple implementation and upgrade projects simultaneously in different locations (globally), groups, and areas of business
• Tasked with coordinating and facilitating kick-off meetings, resource management, budget management/tracking, weekly change management CAB meetings, preparation and delivery of weekly status reports to stakeholders from day one to project completion
• Assumed responsibility for financial reporting, logistics and budgeting
• Well versed the MS Office Suite to include Word, Excel, and Outlook. These are in addition to experience with MS Project Server, SharePoint, Visio, WebEx as well as multiple computer systems
• Hands on MS migration experience from Office 2003 to 2007 and Windows all different versions from MS Office 2007 to 2010 and XP- Win 7
• Experienced in document creation and training (Including writing an SOP for a business that was used nationally to streamline training and save the company money)
• Has established a reputation for building positive, long-term relationships with clients, vendors, company associates at all levels of the organization.
• Able to work independently, as a team player and as a leader
• Worked within a collaborative team setting with multiple teams including programmers, testing, and packaging and deployment teams for every software release, upgrade, migration and IMAC following the SDLC process

TECHNICAL SKILLS:

• Strong technical and management background in many varied environments
• Superior skills in training and customer service. Experienced maximizing productivity by training and supporting end-users and others, on-site and remotely.
• Software skills include Microsoft Office Suite and Lotus Notes, Altiris, BMC Remedy, Remote Desktop, Active Directory, Symantec, Ghost, EndPoint Encryption, SharePoint, Computer Associates International ( CA) Software Delivery, Diskwipe, InterCall WebEx, MS Project Server 2010, MS System Center (SCCM) with Orchestrator & FlexNet, Service Now, Waterfall and HP methodologies and Quick to master new applications
• Hardware: IBM, Dell, Apple, Gateway, HP and Smart Board
• Operating Systems: Windows 9x/NT/2000/XP/Windows 7
• IBM Manager said: “ Cindy quickly learned the intricacies of servicing desktop PC equipment of various types …. Customers quickly developed confidence in her abilities because of her technical competence and positive and upbeat attitude”

PROFESSIONAL EXPERIENCE:

Confidential

EUTS Portfolio Delivery Project Manager

• As part of the Software Lifecycle Management Portfolio, we are responsible for successfully managing new applications and updates to existing applications via service requests, into a large enterprise environment ranging up to 150K workstations. Including coordinating with various business teams throughout organization to plan and execute deployment of software through automated deployment methods and the self-service appstore.

Project Coordinator

• Short-term contract to implement and update process improvements, procedures and documentation-Resulting in time- savings and cost reduction. Worked with vendors, IT and Equipment Engineers.

Confidential Project Coordinator/Technical Support Specialist

• Defined project scope of multiple projects and recommended proposals, provided hardware and software upgrades and improvements, analyzed new business projects and requirements, coordinate with vendors and developers, prepare project status reports, worked with Developers to perform a feasibility study for E-commerce.

Confidential

SAM (Software Asset Management) Consultant

• Was brought in to resolve an issue that they were experiencing in the ability to gather and report on the large amount of information needed for a time-sensitive, software vendor audit.
• I advised and worked with the IT/Software team to implement a process I had used previously that is very effective and efficient. Also, defined the scope for the audit and worked with business units to pursue proactive remediation, gathered and analyzed the company-wide data to summarize for a cohesive enterprise-wide report to present to the vendor. Both the Client and vendor were satisfied with the results.

Confidential

Global Project Manager-ITSB/EUC

• As a Global Project Manager at Cargill I managed many cross-functional global software Deployments and upgrade projects in a large Enterprise environment with the proven ability to support multiple projects simultaneously with medium to high complexity. Consistent track record of on-time and quality delivery. Along with:
• Proven experience on projects with a large number of impacted users, (i.e. up to 65,000 users globally) and managing the associated change management
• Responsible for management of all phases of client service projects in areas of information technology and business systems (using HP and Waterfall methodologies)
• Assigned as a new global project manager to a SAM/Governance project (To remove Unapproved and potentially harmful software from the environment on a daily basis) that was previously failing, rebuilt the project team with talented programmers, new tools and processes (to take a mostly manual process to almost fully automated), from the tool pulling directly from the software library-to executing a EUC box for the end user. Resulting in a daily resource and monetary savings to the customer’s satisfaction
• Implemented process changes (In training, data gathering, and reporting) that saved the company thousands of dollars by automating systems that were being done manually
• Developed project plans identifying key dates and resource requirements
• Defined and controlled project budgets; Worked closely with SAM, TCO and Governance BU
• Tracked key milestones and adjusted project plans accordingly (using Excel and Sharepoint)
• Prepared and delivered reports and recommendations
• Worked with clients to coordinate project systems testing, installation and support
• Managed projects and ensured project deliverables achieved within time, cost and scope identifying and developing best practices and new operational procedures independently (work process improvements)

Confidential

SAM Consultant

• Was contracted for this time-sensitive project to conduct detailed software inventory reports to determine the exact number of software consumptions, comparing this information with the number of licenses purchased, reviewing how the software is being used in respect to the terms and conditions and establishing controls to ensure that proper licensing practices are maintained on an ongoing basis, reduce software and support costs by negotiating volume contract agreements and eliminating or reallocating underutilized software licenses (by working closely with the vendors).Established and enforced compliance with corporate security policies and desktop/server/mobile standards.
• Established ongoing policies and procedures surrounding the acquisition, documentation, deployment, usage, and retirement of software. To complete, on time, the software license transfer/purchase for the entire refinery and over 100 retail stores. Completed training and test for MnRD to obtain access card for the refinery

Confidential

Project Coordinator/Technical Support Specialist

• Supporting the school systems on base in Germany. Provided Tier 2 / Tier 3 hardware and software upgrade (worked with the vendors and implemented scanning for tracking of IT Assets) and support to over 400 users and 200 computers. Responsible for users and computers within Active Directory. Install base images with Ghost and deployed software using CA Software Delivery.
• Documented phone, email and onsite service requests though CA Service Desk. Per SLA, delivered two hour response and two day resolution for service requests. Purged hard drives using DOD software and prepared equipment for removal. Added, moved, and removed printers from print servers. Upheld strict confidentiality standards.

Confidential,Minnetonka, MN

Jr. Project Manager-IT/EUC

• Led multiple IT Infrastructure and EUS projects- including-Desktop & remote VIP support, Infrastructure & Altiris updates, Microsoft migrations, laptop encryption, Symantec update, Software Asset Management, Hardware Asset Management (This was for all of NA & Canada) & set up recycling (of computers and peripherals) for all of the large Cargill sites in NA, Q.A/Q.C for PCLM (PC Life Cycle Management),
• Site Contact Training (For proper and secure asset management and disposal) and Altiris server build/install in person & remote. Was responsible for managing all project resources and for establishing an effective communication plan with the project team and customer.
• Also developed documents for teams and client and provided training that was used nation-wide.QualxServ Bloomington, MN 2006-2007