SUMMARY:

• Visionary executive IT leader with a strong Program / Project Management, Agile, DevOps, and ITIL methodology implementation background.
• Experienced in driving large, enterprise - wide, mission critical IT systems integration, software development and infrastructure transformation projects.
• Delivers results with IT solutions in multiple industry verticals, including: Healthcare, Retail, Aerospace, Financial, Media and Entertainment. Leadership on cloud technology infrastructure migration, technology roadmap development, operations, budget and cost control.
• Enterprise Technology Solutions Seamlessly Delivered via Strong Program Management, Cloud, Agile and DevOps
• Strategic Planning
• Enterprise Systems Integration
• Process Improvement
• Portfolio Management
• Continuous Delivery
• Requirements Management
• Forecasting & Budgeting
• IT Governance
• ITIL Implementation
• Cloud Migration Methodology
• Vendor Management
• Iterative Development

TECHNICAL SKILLS:

Enterprise Infrastructure / Cloud: AWS, Azure, Vblock, Datacenter and Desktop Virtualization, Citrix, VMware, HyperV, Docker, MPLS, SDN, NFV

Enterprise Applications / ERP: EPIC 2014, 3M CAC and CDIS, BMC Remedy Suite, Atrium CMDB, Siebel CRM, Oracle, Peoplesoft, SAP FI/CO

Program / Project Management: Niku / CA Clarity Project and Portfolio Management (PPM) Suite, Microsoft Project, SharePoint. PMP Certified

Application Development / Test: Agile, SCRUM, RUP, SDLC, Eclipse, VSTS, DevOps Tools Git, Jira, Jenkins, Puppet, Chef, MS Application Insights

IT Service Management / ITIL: ITIL 2011 Best Practice Processes in Service Design, Transition and IT Operations. ITIL and ISO 20001 Certified

Cybersecurity Vigilance / Tools: NIST Cybersecurity Framework, PCI/DSS, SIG Assessments, Cybersecurity tools Darktrace. ISO 27000 Certified

PROFESSIONAL EXPERIENCE:

Confidential, Pasadena, CA

Senior Program Manager

Responsibilities:

• Partner with TCS’s largest clients, including: Confidential, Confidential, Confidential, and Confidential to define, lead and drive the implementation of multiple large, enterprise wide, mission critical IT digital transformation programs and projects.
• Turnaround faltering programs by immediately addressing all financial, contractual, vendor, people and process issues. Implements well defined strategies, requirements, architecture for private, public and hybrid cloud computing solutions.
• Defines and implements cloud computing strategy. Drives the requirements and architecture for cost saving, well defined, private, public and hybrid cloud computing solutions. Evaluates cloud service alternatives and contracts. Leads Cloud Migration Assessments. Performs cloud tools evaluation and establishes Agile / DevOps methods. Draws on extensive knowledge of the latest program management (PMI) software development (Agile / DevOps), and ITIL best practices to execute solution delivery with the fastest time to market.
• Led the implementation of enterprise wide Revenue Cycle Clinical Documentation Improvement Solution (3M CDIS, CAC, EPIC, Tapestry, OPTUM, Line of Business Reporting) with integrated EMR, Revenue Cycle Management (RCM), and ICD 10 coding for the nation’s largest HMO / hospital network, resulting in a 40% increase in productivity, faster clinical billing and a 20% improvement in the quality of care. Driving delivery on a firm schedule to meet US regulatory requirements utilizing Windows Server 2008 / 2012, Citrix 6.5, and Epic 2014.
• Dramatically improved the strategic competitive advantage of a mega pharmacy / retailer (over 8000 locations) by re-architecting and driving the re-hosting of their core IT infrastructure to a hybrid private / public cloud environment utilizing AWS, IBM Power 7, EMC Symmetrix Virtual Matrix Architecture (VMAX), and Oracle 11g technology in their Health Cloud and Balance Rewards card initiative.
• Cut IT management costs for the second largest US retailer behind Walmart by strategically managing an enterprise wide program to implement Virtual Desktop Infrastructure (VDI) for 70,000 computers and 1600 applications in the latest Windows 7 environment.
• Completed data center consolidation and virtualization program and significantly cutting IT operations costs for a leading office products manufacturer by driving the implementation of multiple IT Service Management (ITSM) processes utilizing ITIL best practices across the enterprise.
• As the Strategic Architect, Process and Tools Lead, provided the vision, strategy, thought leadership, program and project management to transform the client’s IT operations by establishing Incident Management, Problem Management, Change Management, and Release Management in the IT organization. From inception, managed client expectations and led a team of 5 senior process consultants on development of Configuration and Asset management implementation and related processes, including: CMDB, AMDB, SIM, Service Catalog, and Business Service Management (BSM) effectively implementing the entirety of the BMC suite of IT management solutions.
• Develop Master Program Integrated Schedules, Establish Intake process for existing systems management, business status reporting, Incident and event management processes, Release Management, CAB and DR CAB meetings, Established program SharePoint portal.
• Coordinate, schedule, conduct and facilitate all program meetings on strategy, status, integration, software development, requirements, defect tracking, monitoring, metrics, vendor management, and contract management. Create and manage project plans for complex launches that span across multiple client departments and revises as appropriate to meet changing needs and requirements. Manage multiple projects, continually allocating scarce resources between competing priorities.
• Drive program timelines, facilitating technical discussions and building relationships across functional teams. Proactively identify all opportunities, issues and risks, as well as address and mitigate risks. Identify and meet with all key decision makers and program / project stakeholders to ensure timely and successful delivery to requirements. Act as the primary Pont of Contact and leads collaboration alongside all cross-functional teams on the program(s).
• Track and guide high-level goals and roadmaps, monitoring and communicating progress, and defines functional requirements for new projects and features. Facilitate Logical Systems Design Doc (LSDD), Physical Systems Design Doc (PSDD), Requirements docs creation. Understand the interplay and implementation of IT Management, Operations, Portfolio Management, Software Development, Project and Portfolio management processes and best practices. Work with the most advanced tools available including CA, BMC and IBM.
• Interact and build consensus with a diverse set of technical and non-technical stakeholders. Utilize a broad base of highly technical knowledge and interpersonal skills to lead with vision, plan with foresight, execute with precision, and handle change with grace.

Confidential, Pasadena, CA

Principal Program Manager

• Delivered integrated ITSM / ITIL processes to achieve 100% kp.org uptime.
• Deliverables: Operating Level Agreements, SLAs, application instrumentation and measurement plans, monitoring tools for performance, availability and capacity planning, Systems of Record and Data Warehouse for performance data reporting.
• Integrated Command Center / Service Desk systems and processes.
• Cut Mean Time to Repair by 50%. Established working group to collaborate and develop enterprise strategy, requirements and helpdesk process for the Asset Management Data Base (AMDB) and Configuration Management Data Base (CMDB) implementations.

Confidential, Century City, CA

Senior Program Manager

• Led team of 20 on strategy and program management of a $5M project to integrate SAP & JD Edwards HR Systems of recently merged TRW Space and Mission Systems Sectors with Northrop Grumman’s enterprise-wide PeopleSoft ERP infrastructure.
• 500% reduction in HR transaction overhead. Led requirements analysis, evaluation and selection of tools, project plans, resource plans, schedule, budgets, hiring, consultants, developers and vendor contract management.
• 200% reduction of project risk. Within a newly certified CMMI level 5 environment - piloted enhancement and use of all CMMI and ITIL compliant processes, plans and templates on program. Invoked Earned Value Mgmt.
• Turned around existing enterprise program that was 5 months behind schedule to integrate 4 additional sectors to corporate PeopleSoft HR system of record. Coordinated implementation of latest IBM Websphere EAI technologies.

Confidential, Santa Ana, CA

Senior Program Manage

• Led and mentored a matrix team of 125 on a $25M program to develop strategy and implement full life cycle enterprise automation system for loan origination, title insurance, escrow accounting and closing services for 500 users.
• 40% improvement in software development team productivity and generated savings of $25M+. Led software development, product, DBA, BA and QA tiger teams to improve software build processes. Exceeded technical, cost and schedule objectives, completing 3 months early on a 15 month schedule.
• As PMO Director, developed and implemented comprehensive customized software methodology (RUP based) utilizing Rational Enterprise Suite, Six Sigma, SQA and PMI process to achieve SEI CMM Level 3 performance.

Confidential, Hollywood, CA

CIO | CTO

• Led staff of 50 on all IT operations, set IT strategy and infrastructure architecture. OP Budget $3M, CAP Budget $2M. Led a $3M full life cycle software development project. Achieved vision of business plan developed by the founders.
• On time, on budget delivery MCX pilot to NBC, Clear Channel, Disney, Warner Brothers, exceeding requirements. Built a world class software development organization from one to 75 development team resources in 5 months.
• Spearheaded construction of the data center, IT, data, and network infrastructures, disaster recovery policy.
• Secured Funding / VC Presentations. Led technology presentations to VCs and prospects gaining new funding.

Confidential, Culver City, CA

CIO

• Directed staff of 25 on all IT. OP Budget $10M, CAP Budget $15M. Performed strategic planning, hiring, contracting, design, development and implementation of all IT solutions and infrastructure architecture. Maintained 24/7 operations, international network, call center.
• Replaced existing satellite switching system saving $1M+ year. Established strategy, vision, and directed full Life cycle SDLC software development project and deployed on time and budget a fully automated switching solution.
• Improved sales team results 20%. Siebel CRM project. Set strategy, managed all phases of implementation. Cut month-end close from 5 days to 2. Spearheaded 8-site, global ERP project, migrating to Oracle 10i Financials.
• Saved $8M in annual operating costs. Streamlined operations at worldwide datacenters including infrastructure, local and wide-area frame-relay network redesign and consolidation, Network operations centers and Help Desk, EMC virtualization solutions, disaster recovery, security and migration to an ITIL based operations governance framework.

Confidential, El Segundo, CA

Director

• Produced $15M projected annual savings for the Confidential .
• Generated $5M+ annual revenue for Confidential .
• Conceived, designed, sold, and project managed EDI/workflow-based platform to the US Air Force GPS Program.
• Client Engagement Manager. Managed contracts. Established best practices and improved business processes.

Confidential

Lead Enterprise Architect

• Saved SMC $10M per year . Designed, developed, and implemented a master base wide target applications and Network infrastructure and architecture for the US Air Force Space and Missile Systems Center.
• Change Management. Negotiated with management of 25 independent program offices to migrate to architecture.