SUMMARY

• Over 27 years’ experience within Information Systems and Healthcare environments involving: Multi - Task Planning, System Testing, Software Modifications, Quality Control, System Implementation/Project Management and System Analysis
• Strong cross-functional leadership skills with the ability to mentor and motivate staff.
• Ability to quickly learn and adapt to emerging technologies.
• Strong interpersonal and communication skills.
• An IT professional, experienced in program development and project management in both the IT and clinical areas.
• Highly skilled at analyzing problems, developing and simplifying procedures and finding innovative solutions.
• Proven ability to work effectively with clinicians, physicians, ancillary healthcare, IT staff and executive level management.
• Comfortable working in a complex, multi-tasking environment. Demonstrated strong attention to detail.

TECHNICAL SUMMARY:

Operating Systems: Windows Server NT, 2000 & 2003; Windows Workstation OS (XP, 7, 8.1, 10); PC DOS, UNIX, MUMPS, NetWare 3.12, AIX, OS/400, NetWare 4.11

Languages: WinBatch, UNIX Shell Programming (Korn, Perl), MS-BASIC, PASCAL, SQL, AS/400 Command Language(CL) Programming, Health Level 7 (HL-7), MUMPS, CACHE, DOS Batch File Programming, COBOL, Visual Basic

Office Automation Tools: WinBatch, ChangePoint; Crystal Reports; ReportSmith; MS Office Products(Word; Excel; PowerPoint; Access; VISIO); MS Project; WordPerfect; GroupWise; Chartist; Smart-Draw; TimeLine; PowerBuilder; HEAT for Windows, Peernet, Print Distributor; Lane/T4 Fax System; FaxCom Fax System; Monarch Pro Data Conversion Software

Terminal Emulation Tools: WRQ Reflections, WallData Rumba, SmarTerm, WinBatch (custom FTP apps)

Databases: DBASE IV, MS Access, Sybase(basic), Microsoft SQL 6.5 & 2000; Intersystem’s MUMPS & CACHE

QUALIFICATION HIGHLIGHTS

• Strategic and Tactical Planning
• Business and Process Improvement
• Information Systems Engineering and IT Consulting
• Enterprise Project Planning and Management
• Multi-Project Development
• Risk Analysis and Change Management
• Relationship and Team Building
• Customer Relations and Support
• Vendor Management
• Systems Development Life Cycle (SDLC)
• Relational Database Design and Development
• Transaction Processing and Distributed Applications
• Client Server
• Software Programming
• MS Office Products

WORK EXPERIENCE

Applications Systems Analyst

Confidential

Responsibilities:

• Modified and created Crystal Reports reports for SafeTraceTX Blood Bank software, eliminating a 4 year backlog.
• Configured wireless bridges for use with Point of Care GEMS 4000 blood analyzers so they could be moved throughout the units of the hospital.
• Upgraded Becton Dickinson FACSDiva workstations to latest release and added the workstations to the network.
• Created and modified user profiles and performed general maintenance on TELCOR POCT System
• Performed troubleshooting and after hours support on EPIC Bridges to SafeTraceTX, Histotrac Transplant System & TELCOR Point of Care interfaces and applications.

Technical Assistance Specialist 

Confidential

Responsibilities:

• Serves as a central resource to the CMIO on implementing quality improvement initiatives by tracking outcome measures and developing tools to monitor eligible attributed patient populations for the ACO.
• Works with the Quality Improvement Team to review and interpret quality data and refine processes as needed.
• Builds, fosters and maintains relationships within and across the organization with administrators, providers, and clinical staff in order to facilitate successful quality initiatives.
• Research Meaningful Use and HIPAA regulation questions.
• Conduct on-site and remote assessments to evaluate EHR readiness by Primary Care Providers and Staff in private practice.

Wilmington, NC

Project Leader I

Confidential

Responsibilities:

• HIPAA audit reporting from FlexiLab and FlexiRad systems to TCIM audit databases.
• Coldfeed parsing programs to populate McKesson Image Manager with reports from FlexiLab, FlexiRad, 3M Coding, GE MUSE, HeartLab (Vascular and Echo studies).
• Technical Lead for the implementation of the Maxima Trove/Deployer Electronic Documentation Tracking System which allowed NHRMC to meet/exceed JACHO & CAP requirements for procedure/policy documentation and employee education.
• Technical Lead for the LifeScan upgrades (hardware and software). Installed wireless lantronix devices for use in new Surgical Pavilion and Women’s & Children’s facilities. These wireless units allowed for immediate transmission of patient results from the bedside immediately.

System Analyst 

Confidential

Responsibilities:

• Provided 24x7 technical support to Data Center personnel, application analysts, and production teams.
• As a Project Manager; spearheaded the analysis of custom interfaces between Sunquest, CoPath (Anatomic Pathology), McKesson Horizon Order Management and McKesson Series 2000 to ensure proper testing, development and installation where met; played an instrumental role in re-constructing end-user reports and upgrading these systems.
• Developed control and simulation systems in implementation/support of all upgraded clinical systems and evaluated client usage of software systems and implemented changes in order to maximize software efficiency.
• Analyzed clinical upgrade project requirements, developed time and cost estimates, created and maintained project plans, programmed solutions for the end users and provided technical advice, training, and mentoring to New Hanover Network Systems employees and sub-contractors.
• Worked with the Web Services Group on the development and implementation of Intranet policy and procedures for tactical deployment of standardized Department Websites.
• Assisted with GAP analysis and provided summary status reports in several of the Ancillary systems.
• Developed audit trails for reports sent from FlexiLab and FlexiRad to McKesson Patient Folder (EMR) for pre-emptive monitoring of patient result issues.
• Technical lead for Installing Lane/T4 Fax system for faxing patient reports from FlexiLab and FlexiRad to physician offices replacing the old FaxBox system to comply with JACHO & CAP requirements for patient results reporting. Developed and Implemented Lane/T4 fax protocols for Rad Central Scheduling for direct receipt of physician order faxes to Groupwise email to eliminate paper usage and import documents into Fuji PACS without the need for scanning.
• Technical Lead for installing the following Misys/Sunquest products:
• Collection Manager handheld units for bedside blood collection by lab phlebotomy staff.
• SMART specimen labeling and tracking system for Laboratory.

Sr. Programmer/Analyst

Sr. Programmer

Programmer 

Associate Programmer

 Confidential

Responsibilities:

• Facilitated the development, coordination, documentation and training of new processes, identified process gaps and maintained process changes to accommodate new product integration throughout the organization.
• Met regularly with management at all levels to coordinate activities, provided project status reports, recommended company-wide improvements, and efficiency reviews of internal and external service delivery, order management, provisioning, troubleshooting, and accounting processes in the business applications within the organization.
• As part of growth strategies for the training department, assisted ATRAIN with the implementation of their learning software in the hospital’s network. 
• Assisted with the redesigned operational and clinical procedures that: 1) significantly reduced vendor and customer response time; 2) provided accurate and reliable costing/profitability information (thereby permitting more aggressive negotiations with vendors); 3) improved receiving and physical inventory procedures; and 4) enhanced internal controls throughout the organization.
• Lead in the auditing and testing of Sunquest Radiology, Sunquest Laboratory, Horizon Patient Folder, Horizon Surgical Manager (Operating Room Management), Pathways Health System (Scheduling) and Horizon Meds Manager (Pharmacy).  We successfully completed the rollout of hot patches, service pack and general releases ahead of schedule and provided performance feedback to the vendors.
• Converted Cape Fear Hospital Meditech databases for import into McKesson Series product.
• Designed, created and implemented WinBatch programs for automation of the following: Run Operations procedures, transfer data between systems, report delivery and the running of web pages from McKesson HSM Tracking Board for automatic displays of OR Schedules varying by location for public and staff viewing.
• Performed implementation and custom report writing services for the following systems: PHS (Pathways Healthcare Scheduling), OMNI (OR Statistics Tracking) and MIDAS (Risk Management and Quality Review).
• Managed ORSOS (OR Scheduling) system and wrote custom reports for physician/surgeons/staff which assisted the department Director with assigning block times to the Physicians saving consulting fees and providing quicker turnaround for report requests.