TECHNICAL SPECIALTIES:

• MoCA, WiFi
• Digital Video, Analog Video
• DOCSIS, DVB, VoIP, MPEG
• Satellite Communication
• IPTV
• Windows, MAC, Linux, Unix
• HLS, Smooth Streaming
• MS Office, MS Visio, AutoCAD, MS Project, QuickBooks, Salesforce
• HTML and PHP
• Data bases (MySQL, Postgre, Access)

EXPERIENCE:

Product Manager

Confidential, Miami, Florida

• Define device implementation strategy based on technology, industry, and market trends driving the digital lifestyle across new and legacy devices creating value to customers through interactive experiences
• Create and lead global multidisciplinary teams of planning, prototyping, certification, and user experience for the implementation of new digital products
• Supervise implementation of new set - top-boxes (STB) hardware and software for DVB, IPTV and OTT platforms across 7 operations in LATAM, achieving cost reduction and improving quality of user experience
• Develop roadmap for Next Generation TV’s STBs for the Latin American market
• Lead certification processes and procedures for implementation of home digital products
• Manage relationships with technology providers and internal engineering and operational teams to drive the implementation of new products from prototyping to product launch
• Strategize operations based on life cycle of data, telephony, video, and Wi-Fi hardware and software platforms
• Write bid and RFP requirements for vendor and device selection
• Define and execute strategy for satellite video residential services (DTH) platform
• Develop feasibility and profitability analysis on new digital products and features

Global Services Engineer/ Project Manager

Confidential, Miami, Florida

• Managed the installations, support, and maintenance of Digital Rights Management systems for IPTV, DVB, and OTT/Internet TV ecosystems for satellite and cable TV multi services operators
• Provided troubleshooting support to improve digital video solutions’ user experience
• Defined and executed the activation of digital video solutions across operations in the U.S. and LATAM
• Deployed integration support for Soap APIs
• Led pre-sales support for the design of new digital video solutions based on evolving technologies, customer business requirements, and end user experience

Senior Sales Engineer

Confidential, Miami, Florida

• Led technical sales of installations and integration of VoIP solutions (Asterisk-based, Cisco, Polycom), cloud computing (Linux and Windows based), and IT services
• Developed and managed budget and feasibility analysis of data and voice solutions projects for the car dealership, clinic and hospital, hospitality, and real estate industries
• Conducted site surveys analyzing potential opportunities for the implementation of data, voice, and video-conferencing solutions
• Managed business development strategy and client relationships for business customers in South Florida

Product Manager, Business and Technology

Confidential, Miami, Florida

• Executed marketing and product development for multi service operators in U.S. and Latin America
• Developed design and implemented testing for video DVB-C/S/S2/T Set-Top-Box (hardware and software) and Linux based products for video delivery industry
• Introduced Video DVB Headend solutions and designs needed to meet requirements of the Latin American market and government standards
• Headed project management and budgeting for Digital Video Headends and DOCSIS implementations for the top market dominating companies in U.S. and Latin America
• Streamlined operations optimization in the refurbished department resulting in yearly savings
• Assisted with DVB-C Video Headends and Internet DOCSIS 1.0/2.0 solutions installations
• Executed OPEX and CAPEX metric analyses and planning and advised C-Level executives on possible scenarios and action steps
• Managed the documentation of process and work flows and the development of clear and detailed process maps and business requirements for all departments within corporation
• Provided pre and post sales support resulting in sales increase from new and existing customers
• Managed the migration and redesign of the complete Accounting and Financial Department
• Delivered pre and post sales engineering for multi service operators accounts with over a million triple-play subscribers

Processes and Procedures Analyst (Project)

Confidential Miami, Florida

• Authored core business processes, workflows, and procedures design for the bank broker dealer division operations and documentation
• Created knowledge database for new employee training and current associate knowledge reinforcement

Business Developer

Confidential, Miami, Florida

• Created and executed business plan for start-up venture, establishing distribution channels in South Florida and Latin America
• Managed product development and implementation in the telecommunications industry, information systems industry, and apparel manufacturing industry
• Developed customized processes to improve the time to achieve business goals
• Analyzed the Latin American telecommunications industry and created strategies for the implementation of telecommunication projects
• Implemented online sales tools for retail transactions
• Managed logistics for purchasing from APAC suppliers
• Established sales channels in the Latin American market

Graduate Student Assistant

Confidential, Miami, Florida

• Supported the logistics and planning of the 2009 Annual Western Hemisphere Security Colloquium hosted by FIU Applied Research Center
• Provided team and strategy support for the FIU SOUTHCOM Academic Partnership

Senior Network and Services Engineer

Confidential

• Managed the broadcast of digital and analog channels over hybrid fiber coaxial networks across 9 cities
• Completed series of special assignments performing strategic and financial analyses of ongoing projects, possible acquisitions, mergers, and potential opportunities in the telecommunication industry in Latin America and Caribbean
• Coordinated research and development of telecommunication systems (xDSL, DOCSIS 1.0/1.1/2.0, Digital Video, MPEG2, H.264 SD/HD, VoIP, Linux, web applications) for video, voice, and data delivery services for residential and corporate customers
• Managed project management and budgeting of implementation and optimization of access networks servicing triple-play subscribers
• Collaborated jointly with the marketing team on product development
• Provided Level 3 Technical support for Internet, data and video platforms for operations department
• Delivered technical training to sales representatives, marketing analysts, and technicians
• Developed operational manuals and defined specifications on configuration, maintenance, and troubleshooting
• Installed, configured, and maintained multiple telecommunication equipment (Motorola, Cisco, Zhone, Huawei, Juniper, Sun Microsystems, ZTE) servicing telecommunication subscribers

Network Certification Engineer

Confidential

• Developed Hybrid Fiber Coaxial (HFC) networks walk-out, AutoCAD documentation, design, configuration, and maintenance, for network subscribers and homes passed
• Supervised and trained team of technicians