SUMMARY:

• Experienced IT project/Program manager with more than 16+ years of success leading all phase of diverse technology projects across geographies.
• Proven ability to manage scope, quality and schedule of multimillion dollar projects/program in both Legacy and Distributed platform for Fortune 500 clients in Financial Service, Retail and Insurance domain in a matrix environment aligning business goals with technology solutions.
• PMP and CSM certified and familiar with ITIL service management framework.
• Manage both large scale enhancements and BAU projects in a changing environment
• Develop project plans, managing dependency and critical path artifacts and report project status updates including key issues/risks and project financials, and communicating to business & IT leadership.
• Proactively identify project issues, risks, dependencies. Develop mitigation/remediation plans and actively manage and communicate updates around these issues/risks.
• Manage project financials on a weekly basis, including burn - rates, variances, EAC's/ETC's, earned value analysis across various financial/time reporting systems. Proven expertise in project planning, budget, forecasting using PPM Tools. Knowledge on ServiceNow Program management module.
• Creates timely weekly status reports include financials, issues/risks, and supporting details. Communicates out to the appropriate stakeholder audiences at the appropriate level of detail.
• Drive process improvements and support business development initiatives.
• Execute business strategy, manage stakeholder relationship.
• Expert in Waterfall and Agile methodologies. Ability to manage large onsite/offshore teams and known for high quality deliverable that meet or exceed timeline and budgetary targets.
• Experienced managing risk and perform change management using structured project management methodologies
• Key contributor to support strategic goals and provide service to reduce the lifecycle cost.
• Excellent communicator; Leverage technical, business and financial acumen to communicate effectively and efficiently with client executives and their respective team.
• Conduct Performance appraisal, create goals and performance targets of direct reportees

TECHNICAL SKILLS:

Programming Languages: Cobol, CICS, JCL, Eazytrieve, SQL, Java

Operating System: Windows 9x, Windows-NT, MVS (OS/390), Z/OS

Databases & Tools: DB2, VSAM, Teradata

Other Utilities: Changeman, Endevor, Spufi, QMF, Platinum, Panvalet, CA-7, File-aid, Xpeditor, Abend-aid, BMC Utilities, Teradata SQL Assistant and utilities, Fastexport, BTEQ, Fastload, Git

PROFESSIONAL EXPERIENCE:

Confidential,Minneapolis, MN

Responsibilities:

• The objective of Alert Evolution program was to provide better customer experience in terms of sending and receiving alerts thru customer mobile devices and allow the users to change their phone numbers and track money movement alerts thru different digital interfaces that Ameriprise offers to its customers and advisor. The phone # change in client online administration system which is hosted in legacy platform has a bigger impact since it’s the system of record (SOR) of Ameriprise corporate data and its services are used by various advisor and client facing digital applications customers.
• In Confidential project, the Confidential percentage would be allowed to be modified by Customer service representatives at arrangement level in Legacy Money Movement Systems during systematic withdrawal and the withholding amount would be calculated and sent to various product systems like Insurance, Annuities, Certificates and Mutual Fund as part of systematic withdrawal.
• Enhance Event processor application to add capability to send and receive email and Text alerts to clients and also to advisors thru Email management system and Mobile vendor and build a framework to process alerts from various client and advisor facing interfaces within Ameriprise. This application was built using Java Spring MVC framework and effort is underway to bring Mobile push capability thru external vendors
• Large scale Regulatory projects

Confidential,Minneapolis,MN

Responsibilities:

• Confidential is onsite program manager responsible for managing scope, schedule and budget for multiple work streams in service delivery area.
• He acts as core Tech project manager managing deliverables, milestones and budget of multiple cross functional teams in a matrix environment. He is also involved in project resource planning, change and risk management.
• He facilitates jad session to write system requirements, User stories and engages testing team to develop Test plan and test cases. He has capability in managing application maintenance and development projects in both legacy and distributed environment.
• He manages project using both waterfall and Agile methodology using JIRA board.
• He provides periodic status dashboard and project health update to Client senior executives. Confidential participates in performance appraisal of his team members, provides periodic feedback and sets performance goals for his team members. Confidential plays a key role in driving process improvement initiatives, account revenue growth and maintains P&L responsibility.

Confidential,Mooresville, NC

Responsibilities:

• Confidential 's Companies, Inc. is a U.S.-based chain of retail home improvement and appliance stores. Founded in 1946 in North Wilkesboro, North Carolina, the chain now serves more than 14 million customers a week in its 1,710 stores in the United States and 20 in Canada. It has also expanded into Canada in 2007. Confidential 's started the construction of two stores in the Mexican city of Monterrey officially entering the Mexican market in 2011, Confidential 's released plans to build over 150 stores in Australia over the coming 5 years, hoping to compete with the AUD$46 billion industry. Confidential 's Companies, Inc. is 43 on the Fortune 500 list.
• Confidential is onsite manager and engages in understanding the requirements from Business User, developing Functional Specification document and assist the offshore team to prepare the Technical specs, Build and provide SIT, UAT & Deployment support. He has been the team lead of 2 successful large size projects with Confidential ’s; These projects were extremely complex in nature and involved multiple integrations where each integration is developed by a separate vendor. Co-coordinating with vendors and working together with them to meet the project goals and objectives are one of the most challenging tasks. In addition to his day to day tasks, Confidential also helped the offshore team to come up with detailed design document, code & Test results review etc. His in-depth domain knowledge coupled with sound technical knowledge in mainframe area helps him to understand the complex business requirements clearly and design technical solution around it. He also studies the system and suggest ways to remove manual intervention in Business processes.
• He also estimates the task and plan the work so that the team can assume task within its capacity. During the course of the project Confidential also capture effort, schedule & defect metrics to track the health of the project and participates in delivery & quality audits to ensure compliance.

Confidential,Alpharetta,GA

• The Small Project Request System in the Corporate Benefit Funding area of Confidential Institutional Business has several applications. The Pension Closeout Tracking System (PCTS) is the administrative system for Annuity Contracts. Its primary functionality includes maintaining individual participant eligibility record, calculating benefits, Retirement & Death processing to feed the repetitive payment system and providing the data for reserve calculation.
• The Group Payment System(GPAY) is a payout system for annuity and pension business. It processes the payments at individual level and tracks the payment details, takes care of accounting, Tax processing & Regulatory mailing.
• PCTS & GPAY supports two types of contracts
• IPG - (Immediate participant group) - In this contract the employees can be added at any point of time and the period may change. The premium charges, expenses, etc. are calculated at different time frames, say monthly/quarterly/annually. Confidential is not liable to pay the annuitants if the company goes bank corrupt.
• Closeout contract - Once the contract is established it is frozen. No changes can be made to contract. Employees cannot be added to the contract and the period is well defined. Advantage of Closeout contract is that Confidential is liable to pay some percentage of annuities to the annuitants even if the employer goes bank corrupt.
• The project scope is take care of small enhancements like to load new deferred contracts in PCTS, commence payment in either Bulk Check or Group Payment system during retirement processing, one time issuance of Bonus for certain groups, yearly Cost of Living Allowance processing, enhancements on Year-end Tax Calculation, Tax Form creation and Privacy Mailing generation.

Confidential,Alpharetta, GA

• Confidential (Metropolitan Life Insurance Company) based in US is a 140-year-old company and has its presence in 12 countries across the globe. It is the nation’s largest life insurance company with approximately $1.7 trillion of life insurance in force. Confidential provides individual insurance, annuities and investment products to approximately nine million households, or one of every 11 U.S. households.
• Confidential looks forward in increasing its policyholders from the current 43 million to 100 million in 10 years and to expand the individual channels through Banks, Brokers and to reduce the non-agent workforce by 5%. In order to achieve this goal and to serve its customers better and grow its business, Confidential has outsourced number of its application systems to Cognizant for better management and maintenance of the systems.
• In 2001 Confidential was the first insurance company to establish a financial holding company with a nationally chartered bank. Leveraging its unparalleled distribution channels, Confidential entered the retail-banking arena with the launch of Confidential Bank. This will make an easier and more convenient way for Confidential ’s customers to realize their financial goals.
• Confidential has developed and implemented a secure online enrollment system that have integrated with a customer’s existing web-based benefits application, as well as allow for future functionality, such as employee self-service. This helps Confidential in Institutional Business to improve the customer experience, Reduce processing costs, Enhance service capabilities for plan sponsors, Increase operating earnings, Implement cutting-edge technology, Enrich and energize Confidential employees.
• Headquartered in New York, Confidential and its affiliates offer a full range of insurance and other financial products and services. In addition to life, non-medical health and property and casualty insurance, Confidential is a leader in savings and retirement products and services for individuals, small businesses and large institutions. Confidential is the largest life insurer in terms of life insurance "in-force" in North America, and offers financial products and services to 88 of the Fortune 100SM companies.
• Today, Confidential is a major force in financial services: asset management, investments, financial advice, banking and insurance. With more than 46,000 employees and over $32 billion in operating revenue, Confidential is the largest life insurer, with over $2 trillion in life insurance in force as of December 31, 2001. Confidential stands behind its mission to build financial freedom for everyone by offering a variety of products and services to individuals and employers. Confidential ’s goal is to have over 100 million customers by 2010.
• Confidential is onsite functional lead and responsible for understanding the requirements from Business User, developing Functional Requirement document and assist the offshore team to prepare the Technical specs, Build and provide QA, UAT & Deployment support. Once Business raises a new requirement, he always ensure to understand in details all the functionalities behind the requirement and helps the offshore team to translate it intro technical design document. His in-depth domain knowledge coupled with sound technical knowledge in mainframe area helps him to understand the complex business requirements clearly and design technical solution around it. He also studies the system and suggest ways to remove manual intervention in Business processes which results in substantial cost savings.
• He also estimates the task and plan the work so that the team can assume task within its capacity. During the course of the project Confidential also capture effort, schedule & defect metrics to track the health of the project and participates in delivery & quality audits to ensure compliance.
• Apart from the project related activities he was also involved in business development; Whenever there is a new RFP in CBF area, Confidential is involved in estimation, profitability, timeline and also the solution of the client requirement.

Confidential

• The VANTAGE-ONE® Repetitive Payment System (RPS) provides automatic calculation and preparation of repetitive payments that become due under fixed and variable annuity contracts and supplemental contracts. RPS supports all forms of annuity payments. The system also provides for the varied and complex payment administration of structured settlements. Once an annuitant and one or more payees are established on the database, the payments due on the contract are under control of RPS. Payments are made according to parameters contained on benefit segment records which are subsidiary to the annuitant record, or to parameters on the Annuitant Record in the case of interest only, fixed payment, life expectancy or trust options.
• It has a CICS based online system that is used for both financial and non-financial updates and inquiries.

Confidential,Morristown,NJ

• Confidential (Metropolitan Life Insurance Company) based in US is a 140-year-old company and has its presence in 12 countries across the globe. It is the nation’s largest life insurance company with approximately $1.7 trillion of life insurance in force. Confidential provides individual insurance, annuities and investment products to approximately nine million households, or one of every 11 U.S. households.
• Confidential looks forward in increasing its policyholders from the current 43 million to 100 million in 10 years and to expand the individual channels through Banks, Brokers and to reduce the non-agent workforce by 5%. In order to achieve this goal and to serve its customers better and grow its business, Confidential has outsourced number of its application systems to Cognizant for better management and maintenance of the systems.
• In 2001 Confidential was the first insurance company to establish a financial holding company with a nationally chartered bank. Leveraging its unparalleled distribution channels, Confidential entered the retail-banking arena with the launch of Confidential Bank. This will make an easier and more convenient way for Confidential ’s customers to realize their financial goals.
• Confidential has developed and implemented a secure online enrollment system that have integrated with a customer’s existing web-based benefits application, as well as allow for future functionality, such as employee self-service. This helps Confidential in Institutional Business to improve the customer experience, Reduce processing costs, Enhance service capabilities for plan sponsors, Increase operating earnings, Implement cutting-edge technology, Enrich and energize Confidential employees.
• Headquartered in New York, Confidential and its affiliates offer a full range of insurance and other financial products and services. In addition to life, non-medical health and property and casualty insurance, Confidential is a leader in savings and retirement products and services for individuals, small businesses and large institutions. Confidential is the largest life insurer in terms of life insurance "in-force" in North America, and offers financial products and services to 88 of the Fortune 100SM companies.
• Today, Confidential is a major force in financial services: asset management, investments, financial advice, banking and insurance. With more than 46,000 employees and over $32 billion in operating revenue, Confidential is the largest life insurer, with over $2 trillion in life insurance in force as of December 31, 2001. Confidential stands behind its mission to build financial freedom for everyone by offering a variety of products and services to individuals and employers. Confidential ’s goal is to have over 100 million customers by 2010.
• Confidential was offshore project Leader and responsible for the understanding the business functionality for Compensation calculation, developing technical specifications and impact analysis based on same. He was involved in preparing project plan, co-coordinating resources to meet objectives. He is also involved in Developing code, reviewing the test results of other team members, delivering the task to onsite, preparing project status report and communicating same to onsite. He was also involved in quality related activities like Metrics preparation, audit and review; Apart from the project related activities he was also involved in business development; Whenever there is a new RFP in CBF area, Confidential is involved in estimation, profitability, timeline and also the solution of the client requirement.