Customer Support Engineer Resume Atlanta, GA - Hire IT People

SUMMARY:

Leverage dynamic IT aptitude and team - building skills, delivering high-quality projects on time and within budget.
Possess strong analytical and problem-solving acumen, balanced by passion for software testing.Areas of Expertise: Test Plan & Test Strategy | Test Case Creation | Test Automation Test Execution & Defect Management (TFS/ALM) | UAT Testing |Back-End Testing

TECHNICAL SKILLS:

Microsoft: Microsoft Dynamics, Sharepoint, Visual Studio, Excel

Languages: C/C++, VB.NET, SQL, Java, JavaScript, VBScript, HTML, XML, PHP

Database: Microsoft SQL Server 2014, MS Access, Oracle, DB2, RDBMS, ODBC, JDBC

Operating Systems: Unix, Linux, Android, iOS, Windows 7, Windows server 2008

Networking: TCP/IP, SS7, ATM

Methodologies: SDLC (Software Development life Cycle), Object Oriented Analysis and Design (OOAD), Agile/Scrum, Rational Unified Process (RUP), CMM, Progressive Automation, Six Sigma, Waterfall, Spiral, Iterative

Tools: LoadRunner, QuickTest Pro (QTP), HP ALM, Selenium, SoapUI, JIRA, WinRunner, Microsoft TFS/MTM

PROFESSIONAL EXPERIENCE:

Confidential , Atlanta, GA

Customer Support Engineer

Responsibilities:

Proficient in Adobe Creative Suite, especially Illustrator and Photoshop
Maintain and update company website and other hosting websites information
Processes on all types of orders, design and generate print ready vector art files and send for customer approval
Test company website, create company database and generate inventory report using SQL query.

Confidential , Plano, TX

Software QA Analyst

Responsibilities:

Helped this startup company to grow technical teams and customer base by setting up connections to call center and resolved technical issues
In charge of testing ip calls stabilities, functional testing of API using SoapUI
Generated monthly invoices for more than 400 customers using SQL query in Windows server 2008
Upgraded workstation servers to the latest linux softwares

Confidential, Orlando, FL

Data Analyst

Responsibilities:

Identified three possible genes to help elucidating their molecular roles in the cardiovascular disease pathway using Windows TM4 microarray software suite to analyse Affymetrix gene-chip data
Optimized the statistical model to retrieved mRNA gene expression data and relevant associated information, analyzed results using Oracle RDBMS technology.

Confidential, Richardson, TX

Software Quality Engineer

Responsibilities:

Exceeded all project goals, achieving 40% automation target, with on-time testing completion
Recognized as top-notch tester on SoftSwitch Project, opening 20+% of valid defects in team of 5+ testers in TestDirector/QC (Mercury Interactive, now HP)
Successfully simulated customer network to trace and troubleshoot the on field problems and gained customer satisfaction
Contributed to softswitch delivery by helping developers to understand the test failures and fixed the software bugs
Function, redundancy and regression testing of in-house Operating System function modules: dbServer, nameServer, etc for Inet telecommunication network (SS7, GPRS, GSM) monitoring and surveillance GeoProbe system
System load testing using Mercury loadRunner for GPRS GTP (GPRS Tunneling Protocol), Gb (GPRS Bearer) and SigTran traffic monitored by GeoProbe system
Performed GeoProbe system integration and validated test cases with every new release of hardware, OS and software
Documented testing results, generated SPR/SPE (Specification Problem Report/Enhancement) into TestDirector/QC, and followed up the testing defects until they were closed
Provided emergency support to cross-functional design/development team by simulating customer GeoProbe system with customized configuration to trouble-shoot on-field problems
Wrote PERL testing scripts to automate system regression testing
Developed and executed test plans, test cases and test procedures for MTP level2, level3, ISUP and call processing on Inet VIA SoftSwitch system
Validated implementation by software design and development group with specification test cases
Tested web based provisioning software for SoftSwitch configuration and management
Investigated design factors, such as performance, interoperability, standardization, conformance to customer requirement and specification
Analyzed/Debugged the failures of software and proposed for improvement. Coordinated integration, testing and development procedure to deploy the complete solution onto the customer network

Confidential, DALLAS, Richardson, TX

Teaching Assistant

Responsibilities:

Assisted on the graduate course Principle of Unix and Unix lab projects, graded student homework and exam, and provided sample Unix shell scripts for students
Worked with Dr. Lawrence Chung on the project of the airport traffic monitoring system, created design flowchart using RationalRose, group project got excellent review from professor.

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Customer Support Engineer Resume

Atlanta, GA

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