SUMMARY:

• Worked across multiple industries and vertical sectors supporting IT infrastructure, developing IT strategic plans and conducting business development activities.
• Focused on designing, developing and delivering solutions with a strong focus on customer satisfaction and adherence to industry best practices including ITIL, Microsoft Operations Framework, Rational Unified Process and ISO 20K.
• Excelled in the management of clients, requirements gathering, technical personnel and complex projects that involved the delivery of technical infrastructure and services to highly dispersed clientele.

TECHNICAL SKILLS:

• Project Management
• Requirements Gathering
• Requirements Management
• Business Development
• Marketing Strategies & Campaign Development and Presentation
• Sales Collateral Development and Presentation
• Corporate, Vendor and Client Communications
• Creative Team Leadership
• Web & Print Content Development
• Development of Training Materials

PROFESSIONAL EXPERIENCE:

Confidential, Vienna, VA

Senior Project Manager

• Responsible for managing a project to migrate a large Federal Government customer, comprised 34 locations and including 4,000 users and 5,060 workstations from a Novell and eDirectory environment with multiple Identity synchronization drivers to a Microsoft Active Directory environment.
• This project creates the platform for identity management and removes the associated synchronization drivers, reducing overall operations costs while substantially simplifying the identity management environment.
• Additionally, the effort creates a platform for HSPD - 12 compliance. Project is managed according to schedule and within budget.

Confidential

Enterprise Change Manager

• Confidential, comprised of 125,000 users in over 25 separate Agencies and staff offices migrated from Exchange and Lotus Notes instances to Office 365 Managed Exchange service.
• Managed daily migration status calls with all Agency technical representatives to identify technical issues or migration blockers, and marshaled necessary resources to address and remediate issues. Managed issue tracking database and tracked issues to resolution. Analyzed project status data and compiled into weekly project status report for presentation to Confidential Deputy CIO. Participated in Department wide CIO calls to provide project status until steady state was achieved.

Confidential

Enterprise Change Manager

• Responsible for development, implementation and management of an ITIL based Enterprise Change and Configuration Management environment for Confidential .
• Defined a set of processes, procedures, and a governance system to control creation, review, disposition, implementation and documentation of Enterprise or Agency level changes that have Enterprise impact.
• Responsibilities consisted of all aspects of Change Management including facilitating weekly CCMB calls, CMDB development and management, providing Forward Schedule of Change to Confidential Agencies and providing status reports to Confidential management entities.

Confidential

Office 365 Change and Configuration Manager

• Manage the Office 365 Configuration Request submission and implementation process for Confidential .
• This process includes quantifying customer requests, managing template completion, documentation submission, communication with Office 365 change managers and change requester, implementation scheduling approval, and coordinating customer testing and validation.
• Acts as authoritative resource for Configuration Request across entire Confidential .
• Manage communication Microsoft initiated changes within the Office 365 environment.
• Collect listing of all Office 365 Scheduled changes and compile into Confidential ready Forward Schedule of Change, and distribute throughout Confidential .
• Act as approver for Office 365 requested emergency changes and provide Confidential authorization for changes outside of standard change window.

Requirements Analyst

Confidential, Reston, VA

• Responsible for the Requirements Analysis process for medium and large Federal Government RFI, and RFP response efforts as well as on project delivery. Processes include identification and decomposition of business and user requirements into functional requirements and employing the Rational Requisite Pro toolset to provide traceability to Work Breakdown, Organizational Breakdown, Feature Breakdown and proposal structures while insuring that all requirements are addressed and appropriately estimated and costed in the proposal creation phase.
• Demonstrated expertise in collaborating with Business Development Executives, Technical Solution Architecture Teams, Contracting experts, Capture Managers and other proposal creation team members.
• Successfully managed requirements on proposal efforts with a combined contract value in excess of $100 million. Nominated for and graduated from LEAP (Leadership Excellence Acceleration Program).

Technical Project Manager

Confidential, Reston, VA

• Coordinated and managed the migration of Department of Health and Human Services Operating Divisions to an Enterprise Directory Service and Enterprise Messaging System using Microsoft Identity Integration Servicer and Microsoft Exchange Server.
• The project consisted of architecting, building, configuring and maintaining an infrastructure designed to retrieve identity information from multiple connected data sources, synchronize that information within a centralized directory service and provide a fully synchronized directory (Global Address List) for every Operating Division and for the Enterprise HHSMail Exchange Resource Forest. The system also allowed Operating Divisions to synchronize via LDAP and flat-file import / export routines.
• The system was then expanded to become the repository for the HHS HSPD12 implementation.

Technical Writer / Technical Trainer

Confidential, Reston, VA

• Coordinated the planning for the migration of 8,000 end users, in 30+ locations, from legacy email systems to the HHS-EES hosted Exchange environment at the Confidential Government Transformation Center. Directed technical personnel and leveraged technologies including Microsoft Operations Framework, Microsoft SharePoint, Microsoft Identity Integration Server, Active Directory, Active Directory / Application Mode and Altiris to facilitate scheduled migration activities. Migrations were coordinated with ITSC and Confidential staff to provide near real time status reporting of migration activities, problem identification, risk mitigation and problem resolution.
• Training activities included conducting classroom sessions detailing the email cleanup, archiving, and Outlook 2003.
• Managed the development and implementation of a clustered SharePoint Portal environment that served as the administrative hub for an outsourced Exchange 2003 environment for 125,000 end users.
• The SharePoint development was managed via the Rational Unified Process for software development and was validated with various third-party toolsets to perform unit and system testing of all modules.
• The system was fully documented and training materials were developed to facilitate end-user and administrator training via CBT, video-conferencing, tele-conferencing and traditional classroom study. Survey materials were also distributed to improve the training and development process as the project progressed. The project was delivered ahead of time and under budget. Currently, the SharePoint administration portal is in use at multiple Federal agencies and commercial customers and is actively supported for new feature requests and training as an extension of the original project.

Project Manager

Confidential, McLean, VA

• Responsible for the project management of existing client engagements and for gathering requirements, developing levels of effort and developing statements of work for new client engagements.
• Supported multiple Federal clients and commercial entities as a sub-contractor through the identification of qualified candidates who were capable of delivering the statement of work identified during the initial stages of a project.
• The full life-cycle of technical projects was supported through a combination of project management, high-level architecture activities, client management and procurement of infrastructure and services.
• Additional responsibilities included the development and training of a highly skilled and flexible technical team through various technical recruiting activities, including cultivating candidates through networking, soliciting employee referrals, media advertisements and Internet sourcing.
• Spearheaded the establishment of corporate guidelines for the recruiting and interviewing processes of qualified IT professionals that were in compliance with all Federal regulations, including the management of acquiring and maintaining active security clearances for personnel.

Business Development Manager

Confidential, Gaithersburg, MD

• Directed and managed a team of 20 technical engineers in the identification of new business opportunities through the provisioning of pre-sales support and the development of requirements definitions.
• Responsible for the full system development life cycle of client projects from client recruitment through the design, development, implementation and operational phases of an engagement. Support for technical teams included the design of high level Microsoft and Cisco architectures and the identification and procurement of the proper infrastructure for each project.
• Projects were focused in the commercial and not-for-profit markets and involved the implementation of Microsoft and Cisco environments with a focus on enterprise consolidations, application migrations and directory service migrations to Active Directory 2003.
• Management of the recruiting and training activities for all of the technical staff in accordance with the requirements for project based work and staff augmentation opportunities.

Senior Account Executive

Confidential, Rockville, MD

• Consistently exceeded quotas for sales and new business development through strategic branding of technical staffing, network support and project based service lines. Secured a technical services contract with the largest client the company had ever had and was recognized for maintaining the highest average surplus of quota at 159%.
• Sales and staffing support was provided for customers in highly varied markets with a strong focus on Microsoft and Cisco infrastructure, solutions and services. Strategic relationships developed with product vendors and service providers to create a fully outsourced hosting environment to house customers’ web, email and intranet applications and services.
• Designed custom network support plans as the demand for outsourced network services grew within the marketplace. Maintenance of staffing schedules for 25 network engineers at client sites with over 90% billable time.
• Projects included migrations from Windows NT to Windows 2000, Bay Networks / Nortel Networks to Cisco migrations, PBX to VOIP migrations, network monitoring, information assurance, intrusion detection and quality assurance.

Customer Relationship Executive

Confidential, Alexandria, VA

• Performed various business development activities to build new client relationships and expand existing relationships. Focus on the design, development and implementation of networked high-speed digital imaging solutions for customers in the Federal and commercial markets.
• Managed client expectations by building financial models to demonstrate return on investment and align business strategy with technology solutions.
• Provide management oversight and requirements definition gathering for clients, technicians, system engineers and third-party organizations to provide delivery of systems specializing in high-volume and pre-press production capabilities.
• Quarterly sales quotas were consistently exceeded by developing new business, and through the expansion of commitments for IKON products and services from existing clients.