SUMMARY:

• Goal oriented, pro - active and self-motivated professional with 16+ years of extensive working experience in project, program management, technical and business solution offerings and customer relationship management.
• Extensive experience in handling global implementations in matrix organization environment including, multiple vendors. Maintains a high level of personal drive, confident nature and an aggressive attitude in achieving results.
• Technology consultant who is specialized in Project /Program Management (Data Migration, DEV, QC, QA, UAT and Production support - Techno management).
• As a Senior Project (Program Manager), responsible for the E2E project delivery management.
• Successfully delivered high complex in nature projects using waterfall/RUP and Agile methodologies.
• Good at defining project strategy with cross functional teams with accurate entry, exit criteria, SLA etc.
• Highly hands on Product management and product owner areas.

AREAS OF EXPERTISE:

• Project and Program Management
• Client Management
• Vendor Management
• Capacity Planning, Effort and Cost Estimation
• Change Management
• Stakeholder expectation Management
• Onsite, Offshore & Near shore delivery management
• Business Improvement
• New solution and service offerings
• DevOps and Continuous Integration
• Effective oral and Written Communication
• Strong Negotiator
• Multi-tasking capabilities in fast-paced environments
• Strong Analytical skills
• Problem Resolution and Decision Making
• Risk Management
• Data Migration
• Account PL management
• Team Management
• Process & Methodologies

TECHNICAL SKILLS:

• HP Quality Center
• Remedy
• JIRA
• Mainframe
• UNIX
• Oracle
• Perl
• SQL
• PL/SQL
• MS Project
• MS Office Suite
• Rational Test Manager
• Sales Force
• Rational Unified Process framework
• Agile
• Waterfall. Phase closure Audits and Change control board.

PROFESSIONAL EXPERIENCE:

Confidential, Monterey Park, CA

Engagement Manager

Responsibilities:

• As an ODC Build Manager directly working with Vendors of Union Bank and enabling the ODC strategy
• ODC hardware, software requirement gathering, analysis and review. Estimating the size and cost associated to setup an ODC
• Preparing estimation and Project Plan
• Monitoring and Reviewing the ODC enablement - prioritizing the activities
• Monitoring the utilization of hardware and software
• Handling 5 vendors and 9 ODC
• Project learning and implementing the best practices
• Risk Management - have risk and issue mitigation, contingency plan and track it to closure
• RFI / RFP review and providing feedback on ODC part
• Facilitating Go/No Go meetings
• Publishing and Driving the Weekly updates to the Business Users and Executive stake holders
• Performing ODC audit
• Status reporting

Confidential, Woodland Hills, CA

Engagement Manager

Responsibilities:

• As an Engagement Manager directly working with IT and Business stakeholders of Confidential, USA. 100% accountable and ownership to the engagement. Defining the project strategy.
• Requirement gathering, analysis and review, wideband delphi estimation. Preparation of LOE and Project Plan.
• Product owner in Agile environment - successfully running an Agile team
• Monitoring and Reviewing the progress of Monthly Releases - prioritizing the product back log
• Utilization management at each and every level - velocity planning etc.
• Introduced continuous integration and DevOps that reduced the build breakage issue, stabilized the end product quality and improved in the time to market issues
• UAT testing with Business users. Publish SLA (penalty and non-penalty) and Metrics
• Handling 50 + associates at on-shore, off-shore and near-shore model. Task delegation, managing project deliverables, conflict resolution, risk mitigation, resource planning, costing etc.
• Project learning and implementing the best practices
• Risk Management - owner for the cross function and matrix organization risk management. Have risk and issue mitigation, contingency plan and track it to closure
• Analysis of project metrics at each SDLC phase, which is a key early indicator for the project success
• Performed analysis on current processes, identified areas for improvement / optimization and provided thought leadership on best practices for Development, Release management and Regression testing
• Mentored project team members and stakeholders on administration of IT Governance and Project Execution
• RFI / RFP for any enhancement and new solutions - New Business improvement
• Facilitating Go/No Go meetings
• Publishing and Driving the Weekly updates to the Business Users and Executive stake holders
• Actively responsible to the P&L and single point of contact for the BU level (CP and margin)
• Facilitating executive level meeting. Lead audits (internal and external)
• Report preparation (Utilization & Forecast, Timely procuring future work approvals, Invoice follow up, Time sheet etc.)

Confidential, Torrance, CA

Program Manager

Responsibilities:

• Managing very detailed and complex project plans, resources and deliverables
• Liaising between Mazda Japan and Mexico, Toyota Japan and Toyota US teams on the project activities on Azteca project
• Established project strategy accurately with entry and exit criteria with deliverables for over 5 concurrent projects and 100+ people
• Introduced DevOps and Continuous Integration, which resulted improvements in build quality and release timelines
• Developed and maintained master program plan (WBS) that consist of individual project plan. Facilitated weekly status meetings with all project leads, team members, stakeholders towards a common GOAL
• Onsite-Offshore coordination, task delegation, managing project deliverables, conflict resolution, risk mitigation, resource planning
• Working with Business team to lay down the Organization change management strategy and execution
• Risk Management - owner for the open risks and issues. Have a clear information on the cross function and matrix organization risks. Have risk and issue mitigation, contingency plan and track it to closure
• Captured project learning and implemented the best practices in consecutive projects
• Analysis of metrics, which is a leading indicator for the upcoming issues
• Performing UAT with Business teams.
• Received high accolades for implementing the time sensitive Azteca project
• RFI / RFP for any enhancement and new solutions
• Facilitation of rapid requirements and detailed design sessions focused on strategic demand intake, project management, time management, resource management and financial tracking
• Performed analysis on current processes, identified areas for improvement / optimization and provided thought leadership on best practices for auditing
• Business Use case preparation and execution
• Actively participated in defect triage meetings to understand the open defects and its business impacts
• Introduced resource forecasting framework to monitor and optimize the resource loading
• Followed Rational Unified Process framework (inception, elaboration, construction, transition phases)
• Responsible for closing the Phase closure audits with the audit team and publish the reports to stakeholders

Confidential, Irving, TX

Senior Project Manager

Responsibilities:

• Shown improvement is Customer Satisfactory Index (CSI) score
• Onsite-Offshore coordination, task management, managing project deliverables, conflict resolution, risk mitigation, resource planning
• Schedule planning, resource and cost estimation, budget tracking
• Process Implementation, Requirement gathering and UAT execution
• Reporting project status and updates to stakeholders on weekly/monthly basis through status reports and SLA dashboards
• Analysis of metrics, which is a leading indicator for the upcoming issues
• Executive program dashboard preparation
• Captured project learning and implemented the best practices in consecutive projects
• Actively participated in defect triage meetings to understand the open defects and its business impacts
• Handled CVS vendors, who were responsible for the solution development
• Established program strategy accurately with entry and exit criteria with deliverables for over 5 concurrent projects and over 50 people
• Introduced resource forecasting framework to monitor and optimize the resource loading
• Introduced cross functional training to have a resource pool who can handle different technologies
• Working with Business team to lay down the Organization change management strategy and execution.

Confidential - Irving, Dallas

Testing Program Manager

Responsibilities:

• Played program manager role for Business support system and Operation support system deliverables
• Requirement Analysis with Business Team and Product Architects. Responsible for the Billing team market project deliverables. Risk Management and defining testing strategy.
• Preparation of complex UAT test cases and executing with Business users to ensure the coverage and defect miss to production.
• Data migration from in-house to Legacy application
• Introduced a pre-system testing and pre-user accepting testing concepts to ensure the solution is developed correctly as per the business requirements
• Ensured the requirement traceability matrix is followed strictly across the phases
• Proposed a continuous integration methodology to improve the build quality
• Handled 10 million data migration and handled the migration development and testing teams
• Introduced a build checklist to ensure all the necessary components are packaged properly to ensure a quality build delivered to system test
• Project planning and Executive program dashboard preparation. Lights on defects RCA and support

Confidential - Atlanta, Georgia

Senior Project Manager

Responsibilities:

• Developed a testing team that consistently rated in top 10 across the enterprise
• Enhanced the Cox’s product quality by identifying existing defects and it was well appreciated
• Implemented Project B (Overage data usage billing project). Played ADPART (Activity Diagram-Based Path. Analysis and. Regression. Testing) champion role for the entire engagement
• Single POC for Billing projects (Product owner). Preparing product feature work flow to ensure the coverage and quality. UAT execution with Business users.
• Contributed in QC cleanup and introduced standards in version control and defect categorization
• Cleaned up redundant regression suite test cases and arrived one cleaner version
• Mandated the document sign off for each phase of the project life cycle
• Introduced requirement reverse brainstorm sessions to the business architects to avoid the requirement understanding ambiguities
• Defined goals to the team and provided constant feedback on their performances. This helped the resources to perform well and motivated them
• Liaised with Business Users to understand the requirement from the end user perspective to avoid ambiguities at the later phase of the project
• Project closure report preparation with open issues and risks associated to it
• Oversight of delivery and managing the global vendors. Methodologies used - Agile and waterfall

Confidential

End to End Delivery Program Manager

Responsibilities:

• Defined program plan and deliverables for all the vendors who were involved in the program
• Periodically verified whether the vendors followed the processes defined and introduced a process compliance metrics and published it to the stakeholders in regular interval
• Executive program summary dashboard preparation
• Ensured the requirement traceability matrix is followed strictly across the phases by all the vendors
• Risk Management
• Optimized the end to end test cases and helped the business to understand the context of the same
• Identified rare complex scenarios to ensure the right rate is selected from the product mapping table by the billing system to calculate the service fees
• Helped the cross functional team with the test data, which simplified the overall end to end testing
• Mandated daily check point call by having all the stakeholders to have a close eye on the project risks
• Methodologies used - Agile and waterfall
• XML preparation for the user and product creation
• Preparing complex event and call records
• Improved the coverage on the roaming scenarios

Confidential

Program Manager

Responsibilities:

• Helped the project team to come up with clear test strategy
• Participated in requirement brainstorm sessions to ensure the project teams understand the requirements
• Data migration from 20+ in-house to Legacy application
• Risk Management and metrics collection
• Defined responsibilities for UAT and production support team
• Executive program summary dashboard preparation
• Introduced risk based testing to identify the business critical functionality test cases to avoid the traditional testing cycle as a contingency when there is a time crunch
• Leading Agile team - played SM and PO roles
• Ensure teams are working on user stories that maximize business value and delivers functionality on time
• Prioritize stories. Iteratively develop, validate and deliver stories as part of the sprint cycle
• Managing workflow and update the tool

Confidential

Project Manager

Responsibilities:

• Project Management: - L2 and L3 support
• Creating and reviewing statement of work based on effort, cost, timeline and other functional parameters
• Capacity and resource planning
• Project Planning and defining strategy
• Metrics collection
• Introduced a framework that calculates the accurate ticket processes time based on the time stamp in the ZIRA tool

Confidential

Project LEAD/Manager

Responsibilities:

• Played a technical project lead role
• Data migration, new solution and existing maintenance project Design and test project management
• Handled the entire Development and Testing team (North America projects - Verizon and BellSouth) in Bangalore, India (it includes new release system testing and product change order delivery)
• Project planning
• Attending daily Project status meeting (Teleconference) with North America team (program manager and test leads)
• Discussing the daily development and testing status and follow-up with every individual task
• Forecasting the risk factors involved in development, system testing and PCO defects
• Attending technical discussion and design sessions with business architect team
• Product training to new joiners
• Provided UAT and production support

Confidential

Senior System Analyst / Test Lead

Responsibilities:

• Played a Test Analyst role
• Preparation of Functional test requirements from BRD
• Testing the product through opcode creation
• Billing expert
• Client interaction and support
• Product implementation at Client site

Confidential

System Analyst / Team Lead

Responsibilities:

• Played a Test Analyst role
• BRD discussion with the Product owners and the Business team
• Shell scripting
• Functional test requirement preparation from BRD
• Product end to end testing
• Client interaction and support
• Product implementation at Client site