Coordinator, Project Treasures Resume ,Atlanta, GA - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential,Atlanta, GA

Coordinator, Project Treasures

Responsibilities:

Managed and coordinated daily operations of corporate project to write abstracts of archived documents for searching on a web - based knowledge database
Defined, designed, and executed workflow processes and standard operating procedures to facilitate abstract writing, data entry, editing, scanning and conversion of abstracts to knowledge database for online searching
Defined training documents and trained staff on scanner and database functionality and features for entering and performing search operations of scanned documents
Determined key words/taxonomy to facilitate effective search
Coordinated with corporate IT on search engine functionality/requirements and deadlines
Experienced with meta tags and search engine functionality
Managed timely submission of all deliverables for project lifecycle from abstract creation to demonstration of the prototype
Evaluated processes and made recommendations for next phase of project

Business Solutions Analyst

Confidential

Responsibilities:

Acted as project lead of support desk team to effectively analyze and resolve support desk calls for enterprise business software
Reduced number of open problem tickets by defining processes and procedures for managing problem resolution
Collaborated with team business specialists and software development to analyze user requirements and provide timely, high quality solutions for clients
Implemented software at Confidential Caribbean bottler in Jamaica
Consulted with clients on training needs, created results-driven training objectives, implemented effective training methods to achieve objectives, and conducted pre and post training assessments
Advised Subject Matter Experts on design and delivery of training, and created a template of high level design to be used by associates to design training
Commended by I/S Training Director for efforts to deliver value-driven training
Taught team members internal change management system thereby increasing statistical accuracy of client-reported system problems

Technical Writer

Confidential

Responsibilities:

Managed software documentation project and wrote user and technical guides for critical software applications within suite of proprietary applications for Confidential ’s worldwide bottlers
Interviewed subject matter experts and development team to accurately document software features and functionality
Used tools to capture screens and depicted information graphically for clear understanding
Created data flowcharts and drawings in CorelDraw, ABC FlowCharter, and Visio for guides
Acted as consultant for corporate development projects on Company documentation standards
Proactively learned AS/400 System Control File functions to assist development team
Wrote test scripts and conducted testing; wrote help text and created job aids
Received 1995 Confidential Cares Outstanding Ambassador Award for marketing Confidential products and recognizing opportunities for more effective customer service

Confidential

Documentation Assistant

Responsibilities:

Edited, advised on, and wrote software documentation
Designed, created, and revised materials for seminars and workshops, and for marketing brochures on proprietary software
Completed extensive data flow diagram project of entire software system for distribution worldwide

Confidential

Freelance

Responsibilities:

Researched statistics, reports, etc. to develop content for training and seminar products for consumer packaged goods manufacturers and other industries
Designed training for data analysis PC software package
Delivered web-based software training
Acted as liaison with global distribution systems providers for travel company

Confidential,Atlanta,GA

Galley Supervisor

Responsibilities:

Supervised galley copy editors to ensure accurate copy of client advertisements and adherence to standards
Received monthly team bonuses for excellence in editing

Confidential,Bethlehem, PA

Secondary Intern Supervisor

Responsibilities:

Supervised and counseled student teachers enrolled in a Master’s degree program
Participated in the Pennsylvania State Evaluation of Lehigh’s Education Degree Program