SUMMARY:

• 14+ years of information technology (IT) experience in US healthcare insurance and banking and financial services.
• Solid background in Software Development Life Cycle (SDLC) methodologies such as the Traditional Waterfall Model, as well as iterative approach to software development as per the Agile methodology.
• Result driven, motivated and decisive thought leader with great communication and management skills.
• Strong skills in Business development, Operations and staffing, Strategic planning, Client relationships, Project and Program Delivery management.
• Demonstrated success in leading, performing under immense pressure, excellent communication skills, focused on building strong client and peer relationships.
• Extensive experience with a wide range of enterprise application integration and development technologies. Proactively managed systems development, Testing and implementation.
• Extensive experience in Global Delivery Model working seamlessly at both Offshore and Onsite locations.
• Self - starter with a positive attitude, willingness to learn new concepts and acceptance of challenges.
• Solid strategic, tactical and analytical abilities.
• Certified Project Management Professional (®PMP), extensive project management experience including Agile projects.
• Worked with various US clients such as Confidential, Confidential (Member Enrollment), Confidential (Asset Servicing), Confidential (Student loan) & Confidential & Co. (MODE/CMCR - Transaction & Operational Data Services).

AREAS OF EXPERTISE

• Investment banking (Asset Servicing).
• Healthcare Insurance (Member Enrollment, Claims)
• Banking and Financial Services (Student loan)
• Requirements definition, functional specifications and gap analysis.
• Implementing projects, end to end design and development.

PM Tools: Microsoft Project, Clarity, PPM (Project Portfolio Management) MS Excel, MS Visio & Documentum/SharePoint.

Language: CORE Java, ASP, Cobol, JCL, CICS, CICS BTS, VB/VBA, C, HTML

Databases DB2, Oracle, IMS: DB, IDMS, MS Access.

Operating systems: UNIX, Windows, OS/390.

Test Management Tools: HP ALM/QC, CDTS

Bug and Ticket Tracking: Remedy, JIRA

DevOps Tool: Git, Jenkins, Docker, Chef, MavenSFSDC Technologies Force.com, Apex, Data Loader, Workflow & Approvals.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager/Implementation Consultant

Responsibilities:

• Develop and coordinate project controls and associated metrics to measure success.
• Implement and enforce project processes, including issue identification and resolution, change control, and risk planning and mitigation for projects/programs.
• Review estimates and plans and negotiate with the customer with respect to timelines and estimates for all projects / Programs.
• Plan, organize, direct, implement and evaluate processes to lead people and manage resources to achieve desired results.
• Scope schedule and budget, Risk management and mitigation, Resource deployment, management & control.
• Build and maintain positive team morale. Ensure team conduct themselves and carry out their work in a professional manner.
• Ensure projects are executed using best practices and methodologies, and in accordance with standard project management methodologies
• Timely delivery of MODE ETL projects by removing barriers & providing platform specific technical oversight, planning and monitoring of dependencies and activities by partnering with the PMO, Delivery Manager, Production Support, Development Leads, Platform and QA teams.
• Helping and facilitating creation of SDLC Artifacts BRD/DDR-Detailed Data Requirements, FSD/Functional Specification Design document, Detailed Mapping document & Test plan/strategy.
• Improving communication by serving as the single point of contact for application resources
• Developing (owning) detailed application task plans and providing input (contributing) for maintaining the overall project plan.
• Ensure assigned project team understands the scope & provide thought leadership and guidance to the team.
• Refine the task list including internal & external dependencies
• Integrate tasks with overall project plan.
• Ensure team follows standards, policies, procedures and best practices for successful
• Ensuring coordination within the application team, and providing earlier detection of delivery concerns internal to the team, proactively addressing concerns with the delivery leadership. Help identify MODE projects risk, issues and dependencies.
• Realize opportunities for continuous improvements with internal processes
• Schedule and facilitate recurring and topic meetings as needed
• Ensure leadership has full transparency to project status
• Support the communication and delivery of scope including change management process
• Communicate weekly status to MODE working team & leadership.
• Evaluates lessons learned from both successes and failures
• Planning & successful execution of multiple Stress Performance & Load Testing (SPL) & Business Continuity Planning (BCP) test in CMCR TODS.

Confidential

Project Manager - AST Eagle Application Development

• Projects included generating reports based on customers need, automating trades into accounting system, feeds for reconciliation of Cash Balances, Cash Transactions, Security Positions, and other accounting and performance related data. Have handled variety of projects that gave me insight of investment banking solutions in general.
• Project-L is mainly focused on providing back office services to Clients leveraging Confidential OnCore middle office outsourcing solution.
• Project management which includes all the facets that project manager is entitled to.
• Working with team managers to work on project budgeting and estimates related to them.
• Working on project definition document and setting the kick-off meeting with stakeholders and team members.
• Worked on project planning document and Risk score card to evaluate the risk involved with the projects.
• Creating project plans and working on it through the project life cycle to make sure project is scheduled and delivered on time.
• Maintaining CAIR (Constraints, Assumptions, Issues and Risks) log and maintaining it throughout the life cycle of a given project. Actions items that come out of weekly status meetings are also tracked on this.
• Working on forecasting every week for all the projects.
• Arranging weekly status meetings with stakeholders and team members to keep track of the project and also providing crucial updates to the stakeholders.
• Created escalation procedures to meet the needs of the project and to provide escalation needs to meet the client SLA’s.
• Helping team members to take the work needed for the projects further without any blockage. Also assist with Onboarding.
• Providing help as a team member whenever needed via creating Operational requirements document and test cases. This was mainly when projects are small and needed less effort from requirements and QA prospective.
• Facilitating phase end review with the team members to do the retrospection and improving it as we learn more.

Confidential

Project Manager /Project Lead

• Manage Student loan servicing application for Confidential .
• Manage team of 8 onshore and 10 offshore team members.
• Implement and enforce project processes, including issue identification and resolution, change control, and risk planning and mitigation for projects/programs.
• Review estimates and plans and negotiate with the customer with respect to timelines and estimates for all projects / Programs.
• Plan, organize, direct, implement and evaluate processes to lead people and manage resources to achieve desired results.
• Scope schedule and budget, Risk management and mitigation, Resource deployment, management & control.
• Build and maintain positive team morale. Ensure team conduct themselves and carry out their work in a professional manner.
• Ensure projects are executed using best practices and methodologies, and in accordance with standard project management methodologies
• Prioritize, Assign, track, monitor and coordinate operational support/maintenance /development/business support work for the team.
• Gather requirements/business requests from various business units analyze them and then assign it to team members accordingly.
• Prepare status report for senior management. Conduct status reporting meeting to provide status on weekly basis and provide details on future work.
• Ensure SLA (Service Level Agreement) is met every month of production support/operational work.
• Automate various processes by developing various automation tools. Developed automation tool for testing.
• Guide and mentor onshore and offshore team members. Help them in understanding business requirements, troubleshoot technical issues. Conduct weekly status meeting with offshore team.
• Review SRS, Impact analysis, design, Test plan, and Implementation plan document.
• Perform hands-on work and review deliverables using mainframe technical skills mentioned above.
• Perform Code review, Unit Testing, Integration Testing and production implementation.
• Involved in Proposal / RFP preparation for various projects.
• Participate in User acceptance testing.
• Offshore Coordination and Support.

Confidential

Onsite Coordinator / Team Lead

• As Onsite Coordinator / Team Lead
• Managed team of 2 onshore and 5 offshore resources as part of SSP project.
• Prepared SRS, High level design, Detail Design and change specification document.
• Prepared Unit Test plan and Integration Test plan.
• Involved in software development, modification and impact analysis in application using Java, CICS, COBOL, DB2, JCL, VSAM, IDMS, IBM Utilities and MS office products. This included the tasks such as,
• Performed Code review, Unit Testing, Integration Testing and User acceptance testing.
• Involved in Client-Interaction for Requirement Gathering, delivery and Issue/Query Resolution.
• Helped offshore team in resolving business and technical issues.

Confidential

Programmer Analyst

• Part of critical SSP Technical Architect Team. SOA (Four tier architecture) being applied first time in any of the Confidential Mainframe application, lot of pre-implementation needs to be done before can be actually put in code by dev team.
• Task to build POC (Proof of concept) i.e. implementation details of new emerging technologies like CICS BTS (Business Transaction Service/Broker).
• Assist the development team in various implementations that were never done on client mainframe like CICS BTS etc.
• Worked with Technical Architect from Confidential and Infosys to come up with detail POC.
• Prepared Unit test plan and Integration test plan.
• Code modification/Code review using CICS BTS.
• Participated in various Production implementations.
• Provided technical support to offshore team so as create quality deliverables.

Confidential

Programmer Analyst

• Requirement gathering, Requirement study. Preparation of Requirement analysis document
• Identify and resolve business/technical issues with respect to project.
• Performed Maintenance and development tasks in claim adjudication, claim processing system (both online and Batch processing).
• Preparation of Technical change specification document, Unit Test plan, Integration Test plan.
• Coding and Code review.
• Unit Testing and Integration Testing.

Confidential

Programmer

• Requirement gathering and Preparation of Requirement analysis document.
• Preparation of Technical change specification document, Unit Test plan, Integration Test plan.
• Coding and Code review.
• Unit Testing and Integration Testing.
• Participated and supported the version monthly and quarterly releases (Production release).
• Provided Adhoc Reporting Support. This included the tasks such as generation of various financial reports, file transfer to different system.
• Resolve and fix production Discrepancies.