SUMMARY:

• Resourceful, results - driven professional recognized for expertise in Program/Project Management and Process Improvement .
• Analytical thinker with exceptional project planning, tracking and reporting skills while being capable of developing innovative approaches to fulfill client requirements and issue resolution.
• Exercises sound judgment in analyzing data and selecting appropriate courses of action.
• Effective and articulate communicator with the ability to establish and maintain rapport with stakeholders at all levels including C-level executives and third-party vendors. An adaptable, flexible, and proactive team player with strong work ethics and business acumen.

AREAS OF EXPERTISE:

• Project Administration and Planning
• Presentation Delivery
• PMO Best Practices
• Relationship Management
• Risk Management
• Virtual Collaboration Budget Management
• Team Building
• Process Improvement
• Conflict Resolution

TECHNICAL SKILLS:

Project Management Tools: MS Project 2000/2003/2007/2010, Project Server, Visio, Primavera, Planview

Software Adobe Acrobat, Office 365, MS Word, Excel, PowerPoint and SharePoint

Testing Tools: HP ALM Quality Center, IBM Rational Suite (ClearQuest, RequisitePro, TestManager)

Virtual Collaboration: Skype Business, WebEx, LiveMeeting, GoToMeeting

Email: MS Outlook

EXPERIENCE:

Confidential, Washington DC

Project Management Consultant

Responsibilities:

• Provided support on medium to large complex programs and projects throughout the lifecycle to ensure successful delivery of tasks within constraints of scope, quality, time and cost.
• Established work plan tracking procedures, status reporting, risk management, change control. M onitored project team’s adherence to scope, requirements and schedule timelines. Identif ied, managed, communicated and dro ve the resolution of risks/ issues to systems development and project schedule with stakeholders and vendors.
• Developed project schedules and estimates using MS Project while considering deadlines, dependencies, resources and Capital/O&M budgets . Provided recommendations to PM’s on resource allocation and/or increased staffing, as needed, based on business priorities.
• Collaborated with b usiness units to identify and codify scope of work. Advised Product Owners and relevant stakeholders on the appropriate definition and prioritization of roadmap items.
• Facilitated status meetings and sessions for Agile R equirements D evelopment and D esign. Tracked assigned tasks and actions, recorded meeting minutes and prepared regular status reports.

Confidential, Bowie, MD

Vendor Project Manager

Responsibilities:

• Supported the procurement and acquisition of third-party services for high-visibility projects, Data Center Expansion ($8 million) and Print and Fulfillment ($5 million). Responded to RFI requests and issued RFPs to bid finalists. Applied benchmarks and developed balanced scorecards to measure vendor proposals, competitiveness and performance.
• Acted as single point of contact between outside vendors and IT regarding operational issues. Investigated and identified root causes of performance indicators to drive continuous improvement. Provided vendor oversight for activities including digital print and supply chain, MEP, design engineering and general construction.
• Orchestrated vendor selection, AIA contract negotiations and ongoing cost management. Documented, communicated and executed agreements, including SOWs and MSAs. Mitigated business risk by ensuring vendor compliance with procurement management processes, contract terms and regulatory requirements.
• Facilitated requirements, weekly status and phase kickoff meetings with vendors and project teams.

Confidential, Silver Spring, MD

Lead Service Management Specialist

Responsibilities:

• Served as primary focal point on technical projects supporting enterprise systems infrastructure, software deployments, business process development and managed data center hosting.
• Coordinated and implemented planned service delivery work activities between commercial clients and internal Verizon organizations. Reported status and communications regarding ongoing operational improvements to existing infrastructure to/from clients and internal stakeholders.

Confidential, Houston, TX

PMO Analyst

Responsibilities:

• Complied with PMO standards by implementing and enforcing a project delivery framework to maximize benefits and minimize risk for a $34 million global Disaster Recovery program. Provided support to the Program Manager and PMs with status reporting, communications, RAID (Risks, Issues, Actions and Dependencies) management, financials, change control and QA. Tracked and measured program/project status and adherence to key milestones.
• Developed and supported the creation of project artifacts and deliverables throughout the project lifecycle. Drove consistency of PMO standards for project artifacts, plans and budgets, enabling PMs to bring in projects on time and under budget.
• Utilized PPM tool to track and report project, schedule, resource usage and cost performance data. Investigated schedule and budget variances to confirm if projects were on/off track and ensure proper accounting of funds. Detailed monthly budget cost allocations for indirect procurement and contract labor. Mobilized and challenged PMs to continually improve accuracy of financial forecasts, milestones/schedules and resource plans. Maintained financial controls and systems for recording, monitoring, forecasting and budgeting program expenditures. Created quarterly Accruals based on time entries and procurement services and reconcile with Actuals posted in SAP.
• Analyzed reports and Red Amber Green indicators to ensure that KPI’s were accurate and consistent. Highlighted key unmitigated risks and issues requiring attention.
• Coordinated meetings and engaged with onshore/offshore SMEs and management in different regions and time zones in office and virtual settings via WebEx and Microsoft Lync.

Confidential, Washington, DC

Senior Consultant | Federal Practice

Responsibilities:

• Performed extensive analyses and validation of 2,763 change requests. Formulated CM policies to manage the implementation, updates, and integration of IT system components. Defined processes to identify, control, maintain and verify over 6,300 versions of configuration items in production. Managed authority of the CMDB for storage, retrieval, and control of configuration items and artifacts.
• Hosted weekly meetings to obtain statuses of projects, enhance team communications, and build consensus among conflicting points of views. Assigned, tracked, and reported on risks, issues, and action items.
• Evaluated requirements, documentation, and reviewed internal processes to ensure compliance with CM policies, ISO9000 QA standards, and auditing guidelines.
• Produced detailed metrics reports in Word and PowerPoint to articulate system defects and highlight priority problem areas to be addressed. Converted raw data from Access databases into Excel formats using macros, pivot tables, control charts, and Pareto diagrams.
• Designed high-level briefings and client ready presentations using creative handouts and visual aids. Authored standard operating procedures for software testing and quality assurance activities.

Confidential, Alexandria, VA

PMO Analyst | Federal Practice

Responsibilities:

• Consulted to the US Defense Logistics Agency PMO in areas of Project Planning, Tracking, Reporting, Change Management, and Requirements Management for the development of an SAP CRM solution comprised of 45 servers and 1,300+ user workstations.
• Analyzed and compiled budget estimates to produce budget reporting packages in portfolio dashboard format. Developed and executed plans of action and milestones with appropriate mitigation strategies to ensure that projects and deliverables were delivered on schedule and within budget.
• Chaired Change Control Board meetings to review and approve requests for proposed software changes. Analyzed change requests to evaluate their potential impact across functional areas. Developed reporting logs in Excel to track and administer change requests.
• Maintained traceability of requirements and instituted software changes through integrated change control. Documented rationale for process changes to linked requirements; depicted workflows and processes using Visio.
• Designed templates in MS Project, Word and Excel for project planning, schedule management, and tracking/reporting purposes.

Confidential

IT Project Manager

Responsibilities:

• Project managed an HR/Payroll solution for MTN Nigeria utilizing the SDLC methodology and ITIL Service Management frameworks. Responsible for the design and implementation of GUI interfaces to automate HR business processes, reduce staff redundancy, improve productivity and increase customer satisfaction.
• Trained and led a team of 4 business analysts to identify and resolve existing or potential issues with system, regression, load and acceptance testing. Conducted periodic audits and reviews to verify and validate requirements.
• Directed kickoff meetings and defined work priorities to communicate the overall project strategy.
• Responsible for the production of system documentation, standard operating procedures, technical specifications, workflow analysis, implementation plans and user training guides.

Confidential, Manassas, VA

Associate Systems Engineer

• Configured and administered Dell and Compaq servers/desktops, software-based applications, protocols/services, and printer queues. Monitored system event logs on a daily basis to recommend and implemented corrections as required.
• Deployed Windows 2000 interoperable systems (32 servers and 900+ user workstations) to reduce the total cost of ownership, improve business automation, asset management, training, system support and maintenance.
• Acted as program management liaison during technical interchange meetings. Diplomatically resolved interpersonal issues and conflicts to foster positive work relationships.
• Authored Standard Operating Procedures for user account management, security guidelines, and data/media recoverability.
• Performed research and analysis of emerging technologies. Provided written technical analysis and recommendations for securing the enterprise networks by mitigating threats and vulnerabilities.

Confidential, Charlotte, NC

Systems Engineer

Responsibilities:

• Investigated, troubleshot and resolved issues related to Windows NT/2000 installations, upgrades, blue screens, device and power management, hardware/software incompatibilities, FAT32/NTFS file system management, web proxy, user domain manager, Active Directory, disaster recovery, safe mode boot, and fault tolerance.
• Performed cross-platform troubleshooting and maintenance significantly improving systems up-time from 91% to 99.9% for corporate customers.
• Received commendation from Microsoft management for developing a document template utilized by engineers to accurately match complex system issues with reliable resolution. Key Benefit: Significantly reduced the turnaround time for engineers to identify root cause analysis and resolve mission critical problems affecting operating system platforms.
• Directed and mentored an outsourced team of 22 support engineers. Assumed ownership and responsibility of escalated problematic issues.

Confidential, Charlotte, NC

IT Specialist

Responsibilities:

• Directed special projects for Y2K remediation, standardization, and rollout of information assets.
• Administered servers, desktop applications, and provided technical support to the end-user community.
• Performed hardware and software configurations, upgrades, and testing on IBM desktops and notebook computers.
• Enhanced sales and customer service skills through ongoing coaching and training.