SUMMARY:

• Program/project management professional with over 10 years experience in information technology (IT) software development, infrastructure, risk management, change management, business analysis, process improvement, and quality assurance in manufacturing, energy, financial—consumer services, biotechnology/pharmaceuticals, healthcare, and retail industries
• Proven track record of delivering results, enabling businesses with IT systems and tools, solving business problems, mitigating risks, improving performance, leading cross - functional teams, creating company and customer value, and demonstrating project excellence
• Background overseeing high profile projects, software implementations, and system integrations to ensure projects satisfy business needs and achieve quality—compliance standards
• Successfully managed Systems Development Life Cycle (SDLC) projects, Application Program Interface (API) development, Agile projects, Human Capital Management (HCM) Solutions, Customer Relationship Management (CRM) Systems, infrastructure projects, e-Commerce initiatives, medium to large-scale projects, and complex enterprise systems in matrix environments
• Experience leading virtual development—cross-functional teams, establishing business—system requirements, designing systems, and producing—analyzing workstreams
• Background creating project charters—plans, detailed estimates, implementation schedules—rollouts, and estimating project earned values (PEVs) and return on investments (ROIs)
• Experience creating—monitoring budgets, overseeing project scopes, managing vendors and offshore teams, developing RFPs—RFBs, negotiating—administering service level agreements (SLAs), and preparing proposals—presentations for senior leadership
• Effectively established communication strategies—plans to communicate business/IT vision and keep stakeholders and program sponsors abreast of milestones, issues, and risks
• Possess robust communication (written and oral), collaboration, interpersonal, leadership, critical thinking, technical, problem solving, negotiation, and relationship-building skills

TECHNICAL SKILLS:

• PMP certified and skilled in PMBOK
• Systems Development Life cycle (SDLC)
• Agile Methodologies
• Lean
• Six Sigma
• SOX
• HIPAA Regulations
• General Manufacturing Practices (GMP)
• Federal Regulations
• and New Product Development (NPD) Processes
• Proficient in MS Project
• Clarity PPM
• Planview
• Workbench
• SharePoint
• MS Office
• Visio
• Scrum
• Agile
• Waterfall
• SAFe
• Jira
• MS Active Directory
• Citrix
• Java
• .Net
• XML
• and HQ Tools
• Background in Project Management (PM)
• Identity Access Management (IAM)
• User Provisioning
• API Development
• Risk Management
• Software Development
• Critical Infrastructure Management
• System Integration—Implementations
• Change Management
• Business Process Improvement (BPI)
• Business Analysis
• e-Commerce
• and Requirements—Object Oriented (OO) Modeling
• Familiar with Cyber Security Fundamentals & Best Practices
• ITIL Foundation
• Data Warehousing
• Oracle
• SQL
• Salesforce
• MS Azure Cloud
• Firewalls
• Multi-Factor Authentication
• and LDAP

PROFESSIONAL EXPERIENCE:

Program/Project Management & IT Consultant

• Partner with clients like Confidential to develop—implement information systems; document business processes—data flows to identify areas of improvement; streamline business processes; institute organizational changes; expand fulfillment; reduce costs; identify—mitigate security risks; improve profitability, and establish sustainable growth.
• Establish Enterprise Project Management Offices (EPMOs) to improve the initiation and management of projects, institute portfolio—program management, and implement PM methodologies—tools.
• Define project scopes, develop project charters—plans, establish budgets, estimate ROIs—PEVs, determine user needs, define business—system requirements, oversee Statement of Work (SOWs), create Work Breakdown Structures (WBS), conduct risk assessments, generate implementation schedules, and mentor cross functional and offshore teams to ensure products—systems exceed clients’ needs, comply with SOX—HIPAA regulations, and achieve quality standards.

Confidential

• Took Confidential to offer care and support to an ailing family member
• Bring up-to-date technical and project management (PM) skills by attending webinars and classes

Confidential - Milwaukee, WI

• Partnered with vendor, IT, Cyber Security, and HR to implement Kronos Workforce Human Capital Management (HCM) Biometric Solution
• Worked closely with Program Manager, Business Relationship Manager (BRM), IT, and senior leadership to establish a $3.5M budget for API development
• Collaborated with Engineering, IT architects, offshore development team, and Cyber Security to define requirements and purchase subscription of MS Azure to host JCI’s API in the Cloud
• Teamed up with Risk Management to identify and mitigate JCI’s business and security risks
• Overseen daily Scrum and Sprint Planning ceremonies to remove obstacles—barriers, clear-up Product Backlogs, and ensure completion of Sprints
• Used Clarity to manage capital and operational expenditures for Capital and Expense Projects
• Provided weekly status reports, dashboards, and project updates to sponsors and stakeholders

Confidential - Milwaukee, WI

• Teamed up with Cyber Security to institute security protocols, establish authentication, provision users, and set-up active directories to ensure security of critical infrastructure systems
• Collaborated with Infrastructure and Database Teams to go over system specifications and establish system architecture, data mappings—designs, system cutover plans, and business continuity plans
• Performed risk assessments to identify and mitigate business, security, and customer risks
• Monitored execution of risk solutions and reported status to Risk Management and senior leadership
• Worked with users to create test plans, user stories, and use cases for user acceptance testing (UAT)
• Partnered with business and Energy partners to develop a system to manage transmission lines
• Created project plans to list tasks, recognize milestones, identify resources, and find critical paths
• Developed dashboards and weekly status reports to keep project sponsors—stakeholders abreast
• Led daily Scrum sessions to identify—manage project risks and ensure completion of Sprints
• Held weekly status meetings with vendors to go over deliverables and address development issues
• Monitored project budgets to guarantee projects were completed on-time and within budget

Confidential - Milwaukee, WI

• Facilitated daily Scrums, Sprint planning sessions, and Sprint retrospectives meetings
• Identified and removed obstacles to clear-up Product Backlogs and ensure completion of Sprints
• Utilized MS Project and Project Server to oversee e-Commerce initiatives
• Employed HQ Tools to build—execute test plans and verify H-D sites achieve quality standards

Confidential - Northbrook, IL

• Managed e-Commerce sites to ensure ease of use, up-to-date content, and display of merchandise
• Collaborated with business and IT to analyze problems, define user needs, establish requirements, design software functionality, build test plans, and coordinate UAT and System Testing
• Implemented strategies to re-engineer processes, improve efficiencies, and increase profitability

Confidential - Round Lake, IL

• Managed service level agreements (SLAs) and software releases to ensure quality and compliance
• Worked with vendors and teams to coordinate resources and establish implementation schedules
• Led multiple SDLC projects by establishing project charters, overseeing project scopes, creating project teams, defining roles, determining business requirements, and evaluating project results
• Coached teams to ensure projects achieve quality standards and exceed customers’ expectations
• Applied project management methodologies and tools to monitor project performance, examine resource allocation, track critical path, identify issues—risks, and evaluate project status

Confidential - Deerfield, IL

• Partnered with senior leadership to manage dimensions of transformation—change management, create sustainable organizational efficiency, execute technology—innovation solutions, and employ business models
• Established EPMO to provide guidance—support to project managers and IT Governance
• Instituted a standard PMBOK framework and tools to improve the handling of projects
• Created training curriculum, materials, and programs to facilitate use of PM framework and tools
• Implemented change management plans to ensure understanding and usage of PM methodologies
• Produced and analyzed swim lanes to understand workstreams and identify areas of improvement
• Overseen development and implementation of an enterprise Human Resources (HR) system
• Collaborated with IT to create a technology roadmap for enterprise use of Planview
• Teamed-up with business and IT to establish requirements for a corporate wide planning tool
• Utilized Planview to oversee high profile projects, e-Commerce initiatives, and SDLC projects
• Executed communication plans—strategies to keep stakeholders—program sponsors abreast of milestones, critical paths, issues, and risks

Confidential - Round Lake, IL

• Collaborated with business to assess suppliers, update product requirements, and reduce defects
• Managed CAPA—quality system projects, SDLC projects, and process improvement initiatives
• Worked with Product Surveillance and Engineering to review Design History Files (DHFs,) validate design controls, correct nonconformances, address training, and decrease medical device failures
• Facilitated validation and verification of systems—medical devices to ensure compliance and quality
• Communicated project status, milestones, critical paths, risks, and solutions to mitigate risks

Confidential - Milwaukee, WI

• Established budgets to conduct feasibility studies and define requirements for WebMD
• Partnered with business to establish implementation schedules and deployment plans
• Worked with Compliance teams to ensure IT projects—systems were HIPAA and SOX compliant
• Kept project sponsors and stakeholders abreast of project status, issues—risks, and milestones

Project Manager

Confidential - Abbott Park, IL

• Project Manager for Confidential responsible for managing Confidential’s Investigations and Confidential projects in a Quality Assurance (QA) environment.
• Lead project teams through the Six Sigma Define, Measure, Analyze, Improve and Control (DMAIC) methodology to define project requirements, pinpoint areas of improvement, identify root causes of diagnostic medical devices failures, and implement corrective actions to correct and prevent problems from re-occurring.
• Manage the validation process and launch of PRISM, Prostate Cancer, Estradiol, and immunoassay products.
• Report status of high profile projects—initiatives to CAPA Quality Review Board (CQRB) summarizing issues—improvements, presenting solutions, identifying risks, and communicating progress.
• Implement quality systems to ensure medical products are in compliance with operating procedures, OSHA, ISO 9000, Federal Regulations, and FDA.
• Led teams using Six Sigma to identify root causes and implement corrective actions
• Facilitated cross-functional team meetings to ensure groups remain on track, achieve team goals—objectives, address compliance issues, and document decisions, action items, and next steps
• Utilized MS Project to develop project plans, establish milestones, and identify critical paths
• Reported status of projects—quality initiatives to senior leadership, CQRB, and project stakeholders

Project Manager/Business Analys

Confidential - Milwaukee, WI

• Teamed up with process owners and technical experts to analyze problems and gather requirements
• Translated business needs into requirements to incorporate in contracts and/or statements of work
• Used MS Project to develop project plans, manage scope, oversee budgets, and allocate resources

Brand Marketing Consultant/Manager

Confidential - Chicago, IL

• Evaluated work flows and process charts of handling claims and recommended re-engineering back-end processes and utilizing industry best practices—white papers to enhance customer experience
• Developed and executed strategic plans to communicate and align organizational changes
• Led customer research projects to assist BCBS affiliates determine their customers’ needs, increase brand awareness, establish brand loyalty, and identify competitors
• Implemented marketing plans to position products, create new products, and expand market share

Communications Consultant/Project Manager

Confidential - Milwaukee, WI

Responsibilities:

• Collaborated with Marketing and developers to build efficient search engines to enhance web sites
• Partnered with IT leadership and India to plan offshore support—maintenance of legacy systems
• Worked with Rockwell Software to develop automation software for high tech clients
• Established a PMO to implement a framework, manage projects, and offer guidance to IT managers