SUMMARY:

• 20+ years of IT experience in analysis, design, development, database and software implementations, out of which 14+ years are of managing software development projects in Fortune 100 companies. Extensive experience in information technology, consulting, software engineering and software development with strong technical as well as management expertise. Excellent in communication, interpersonal & presentation skills.
• Effective Organizational and Project Management skills with ability to work in a team with diverse culture. Sound business process knowledge, excellent in problem solving, team building, judgment and decision - making.

TECHNICAL SKILLS:

Methodologies:: Agile/Scrum, Waterfall, RUP, UML, Six Sigma, Lean, Kanban, XP-eXtreme Programming

PM Tools:: MS Project 2016, JIRA, TFS, VersionOne, MS Visio, MS Office 2010

Languages: C, C++,C#, Java, LotusScript and SQL

Environment: Windows 2000/XP, VB.NET, ASP.NET, Internet Explorer, IIS

Tools: ServiceNow, Ab Initio, IBM Rational RequisitePro, IBM ClearCase, HP Quality Center

Repository Tools: Microsoft SharePoint, IBM Lotus Notes, and Microsoft Visual SourceSafe

Web: SOAP/RESTful services, Web APIS, JavaScript, HTML, XML, CSS

Groupware: Lotus Notes/Domino 6.5

Databases: RDBMS - Oracle 10g, SQL Server, Data Warehouse and BI (Business Intelligence Tools)

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Senior Project Manager

• Worked on projects involving Confidential payment and credit card processing solutions that seamlessly integrate Confidential wallet applications through NFC-enabled Confidential devices.
• Worked on projects of First Data Confidential Pay for online payment application that allows you to turn your smartphone (Android or iOS) into a point-of-sale (POS) device and process credit, debit and gift card transactions from anywhere.
• Managed projects of software development from requirements analysis, design, development, testing and implementation. Coordinated between Business Unit, Business Analysts, Design team, Architects, Java Developers, Testing & Deployment team.
• Worked on projects with Agile/Scrum methodology and executed projects with proper sprint planning.
• Managed budgets, tracked costs, burn rate. Used PPM - Project Portfolio Management tool, Clarity to estimate tasks & allocate resources and hours per schedule (as per availability and within constraints).
• Provided weekly status reports to VPs with high level executive summary of risks, issues, dependencies, KPIs & graphs. Provided meeting summary (minutes) with Action Items, Notes, Risks, Issues, Dependencies and Next Steps.
• Facilitated Scrum Meetings, acted as Agile coach, removed project roadblocks and impediments.
• Coordinated and managed teams of Managed Service providers, vendors, geographically distributed on-site team members and offshore teams.
• Continuously improved upon the existing processes, standardized these processes, implemented industry best practices to improve efficiency with reduced overhead.

Confidential,Atlanta,GA

Technical Project Manager

• Worked on CCNA ( Confidential North America) project for migrating users from CCR ( Confidential Refreshments) to Coke.
• Coordinated with team members in migrating ~3600 users in stages, starting with Active Directory, e-mail, PC, data, infrastructure, Office 365 and applications.
• Coordinated with team members to get PC hardware deployed at 30+ office locations.
• Coordinated with testing team to test 650+ applications that were used by CCR.
• Used cloud based ServiceNow, customized and configured for Confidential 's operational needs to manage the incidents.
• Good familiarity with ITIL/ITSM/BPM processes, frameworks and associated tools.
• Developed and used ServiceNow customized Dashboards & Reports to display KPIs that identify the key metrics to show operational efficiencies.
• Developed processes, Knowledge Articles, continuous improvement on existing processes to streamline operational & service activities.
• Provided post-migration support using Hyper Care Model so that users get uninterrupted access to system and applications.
• Worked with geographically dispersed teams within US and globally to co-ordinate, delegate & track team tasks in Onshore/Offshore Model.
• Coordinated with offshore support team members to prioritize, escalate open tickets and provided weekly dashboard summary to management.
• Coordinated with third party application vendors to get upgraded software drivers and versions.

Confidential,Atlanta,GA

Program Manager

• Worked on projects in Confidential ’s Freestyle division that creates software for automated dispensers, connecting 20K+ units through online system for monitoring, controlling and data collection activities. Apart from touch screen tablet interface running on Windows CE and a proprietary application, the units could also be used by iOS and Android based Confidential application. The Freestyle machines are technologically advanced computer connected systems with backend database SQL, feeding data to SAP systems for logistics and supply chain.
• Worked with Agile Project Management methodologies using Microsoft TFS (Team Foundation Server) and MS Project tools.
• Tracked project Risks, Impediments & Roadblocks, worked on Mitigation Plan, reported Schedules, Sprint Velocity, Defect triage & resolution and conducted Scrum of Scrum meetings with Scrum Masters.
• Worked with Product Owner to track/groom backlog, prioritize scope & defects, eliminated dependencies by proactively initiating the corrective actions.
• Worked on three projects simultaneously to track, schedule and deliver successfully within scope and budget (from $500k to $1MM).
• Worked as a Release Manager to successfully deliver project releases by taking them through Coke’s proprietary processes.
• Conducted FMEA - Failure Mode Effects Analysis sessions to get to the root cause of failed processes and restructured them for critical success factors.
• Followed RACI model for project plan and effective communication to stakeholders and team members.
• Worked on projects that use C++, .NET as well as Java technologies with GUI for customer interactivity for rich UI/UX.
• Managed stakeholder’s requirements while maintaining schedules within budget. Reported weekly to VPs about project status through dashboards.

Confidential,Atlanta,GA

Technical Delivery Manager

• Worked on projects with Agile Project Management methodology for TIBCO Middleware SOA web-based applications utilizing SOAP/RESTful services with tools such as BusinessWorks.
• Managed projects of application development using RESTful/HTTP APIs, multiple Web APIs/services for application integration in building distributed systems. The REST APIs were exposed to be consumed by other client applications. Integrated applications with RDBMS databases using JDBC APIs.
• Managed onshore/offshore team, resource planning, scheduling, risk/dependency tracking, budgeting, reporting metrics in dashboard and aligning projects to Enterprise Project Office’s standards & processes.
• Worked on Single Sign On system using Oracle’s suite of products in IDM (Identity Management), ESSO - Enterprise Single Sign-On and OES with OAuth.
• Integrated services with IBM Sterling OMS Order Management System for Cart/Order functionality.

Confidential,Atlanta,GA

Project Manager

• Worked on web based (Java/.NET) development project that does electronic (EDI) processing of eligibility checking, enrollments, claims submissions, remittances, billing and status reports, complying HIPAA 5010 and ICD-10 standards to help payers (insurance) and service providers (clinics/hospitals).
• Worked on Agile Projects in iterative environment using McKesson's proven Software Development processes and standard agile tool, VersionOne.
• Worked on projects CPT Code Finder (AMA), EMR Implementation, Ambulatory Provider Portal and Dashboard for Performance Monitoring that helps McKesson's clients, Health Care Providers and Payers.
• Developed websites that provide rich UI/UX integrating with existing database warehouse and clearing systems in Oracle and SQL.

Confidential,Atlanta,GA

Sr. Project Manager

• Worked in Agile SCRUM environment managing various teams developing ASP.NET/MVC based application.
• Good at using Atlassian project management software, JIRA/GreenHopper. Used other Atlassian products such as Confluence.
• Conducted meetings, BRD/FRD (Business/Functional Requirement) sessions, and created weekly project status reports for CIO review.
• Used MS Project and AtTask for project management.
• Conducted Daily SCRUMS, Managed on-shore and offshore teams in Atlanta and Mumbai.
• Worked on PCI (Payment Card Industry Compliance) and Chase Payment Gateway for Sterling's web portal.

Confidential,Atlanta,GA

IT Project Manager

• Worked in Agile SCRUM environment managing 8 SCRUM teams each with 6 Developers and 2 QA, a total of 64 team members.
• Worked on web development projects in Java environment with standard Java tools, MKS & Subversion.
• Worked on Atlassian tools such as, Code Review by Crucible, Clover for Code Coverage Analysis & FishEye for Source Code Management.
• Used Planview, Atlassian JIRA, Greenhopper, Confluence, Kanban, and HP Quality Center tools for project management.
• Created status reports, provided performance metrics through dashboard and managed budgets of $2MM spanning two projects that had a span of 1.5 years.
• Managed on-shore and offshore teams in Atlanta, New Delhi and Hyderabad, India.
• Managed software development environment, guided teams on development strategies and tracked bugs/defects to closure.

Confidential,Atlanta,GA

Sr. Project Manager

• Worked on Online Banking and Confidential Banking Applications. Applications are in a .Net environment with its User Interfaces and Host Interfaces calls written in .Net with a SQL Server as database.
• Executed projects deploying software for banks using Fiserv’s Corillian (Voyager platform) and Mobility solutions.
• Worked on iOS (iPhone) Confidential /Mobility project that integrated with Online Banking system.
• Prepared Work Orders, Staff Plan and Project Plan using MS Project.
• Conducted Kick-off meetings, interacted with client, coordinated activities with team members, tracked resources, tasks and budgets.
• Worked on project planning, scheduling and coordinating project activities.
• Worked on all SDLC Phases from Requirements gathering, Design, Development, Transition, Customer Acceptance Testing, QA and Production releases.
• Facilitated meetings with project stakeholders, document the minutes/action items, update project details in MS Project and provide other documentation by using tools such as MS Visio and Power Point presentation.

Confidential,Richmond,VA

• Worked on infrastructure project to create a disaster recovery center in Virginia similar to the one existed in Texas. This includes working with different vendors for servers, network and hardware installation.
• Used Agile methodology to track tasks (stories), attended daily SCRUM Calls, provided project plan for Sprints and tracked activities using Kanban board. Worked with geographically distributed team members.
• Transferred business requirements into functional specifications. Attended various requirement-gathering sessions on Online Banking and Bill Payment processes.
• Worked with Fiserv’s Developers, System Engineers and Project Managers to resolve issues.
• Proactively handled project risks and provided mitigation plan.
• Streamlined test plans and test cases (UAT) of the modules to increase quality and efficiency of the system by adopting industry best practices.

Confidential,Cranston,RI

Project Manager

• Worked on remediation of data as well as process issues related to Risk Management, ICAAP and BASEL II regulatory compliance.
• Coordinated activities of sourcing data from different sources into Enterprise Data Warehouse for centralized processing and reporting.
• Coordinated with other Project Managers and team members with meetings and interview sessions to formulate a data defect/process remediation plan for ICAAP / BASEL II related issues by understanding systems, their operations and data handling processes.
• For BASEL Pillar 2 requirements, helped to find risk characteristics, analyze ICAAP, ensure compliance and capital restoration plan for supervisory monitor/control.
• Managed project that used Business Intelligence / ETL process to identify and remediate data defects in the Enterprise Data Warehouse by interacting with Data Modelers, Data Quality Managers and business owners so that the process of obtaining correct data values for RWA calculation is automated.
• Remediated process issues by involving Credit Risk Managers, Operations Managers, and Business Managers so as to eliminate manual processes for high Risk Exposure loans in various Business Lines.
• Document current issues in processes followed in Delinquent Leases, understand current procedures in handling Loan Defaults and interact with stakeholders to resolve the project issues.

Confidential,Atlanta,GA

Project Manager

• Used Agile SCRUM Methodology to execute client projects.
• Executed, managed and controlled the project activities for Confidential for economic and regulatory capital calculations.
• Estimated the work and aligned resources for the length of BASEL II project.
• Created Business Requirements Documents by analyzing problems in current business processes and systems that affect PD and LGD values in related business areas.
• Managed a project that validated end-to-end processes to generate RWA for different Asset Classes from different source systems to obtain historic PD and LGD values.
• Established guidelines, standard practices by realigning supervisory review processes in a coherent framework for BASEL - Pillar 2 compliancy.
• Worked on algorithm that calculates optimal (not minimal) capital requirements to address bank’s risks per BASEL - Pillar 2 monitoring and reporting.
• Generated metrics and status reports for high exposure products and AML activities.
• Scheduled tasks of team members to fit the deadline and budget.
• Managed a project that reengineered business processes and created system design with a clear development plan that result into an efficient and reliable system in calculation of RAROC

Confidential, Atlanta, GA

Project Manager

• Managed a project that performed Business Intelligence activities at AT&T on an Enterprise Data Warehouse to perform Data Cleansing and Data Governance activity through Business Objects tool to perform De-Duplication of Records, filtering of data based on Confidence Code and other Business Logic reducing the marketing cost by targeting specific customers.
• Identified Data fields in Data Structure, carried out Data Mapping and performed Data Gap analysis. Used TOAD to run SQL queries and verify the Data.
• Used ETL tool Ab Initio for data analysis on legacy Data Warehouse on Oracle database.

Confidential, Los Angeles,CA

Project Manager

• Reengineered Mortgage Application processes to improve security of customer data and sensitive information.
• Designed controls, standards and procedures for handling customer data that follow company security policy.
• Managed offshore team in India by allocating resources and scheduling their tasks in automating the processes of regulatory conformance of software applications.
• Used the specialized SDLC and PDLC (Project Development Life Cycle) methodologies for managing software projects. Other methodologies that were used were Agile Software Development and Extreme Programming.
• Managed the project of server installations, upgrades and corporate data security implementations.
• Produced various project plans using MS-Project to track the Data Warehouse deployment activities.

Confidential, Atlanta, GA

Project Manager / Software Development

• Effectively delivered projects by managing software development activities of various projects in Corporate IT Department of Confidential through all phases of SDLC. Achieved project objectives by Use Case Analysis tools of UML/RUP, Rational Rose.
• Met project deadlines within cost by effectively prioritizing, scheduling and managing project workloads. Improved project visibility by using tools such as MS Project to efficiently utilize resources of Lotus Notes Developers and Administrators.
• Led a team of developers under Lotus Notes/Domino and managed multiple projects for various functional departments of Confidential to improve efficiency in handling departmental tasks.
• Successfully migrated applications from Lotus Notes/Domino to Society's web portal, Plumtree.
• Introduced new PM methodologies in a matrix environment to Project Management Office (PMO) to efficiently execute software projects.
• Produced increased visibility to CIO by performing project risk analysis, conducting extensive requirements gathering sessions and coordinating/facilitating project meetings.

Confidential,Atlanta,GA

Project Engineer / Software Engineer

• Directed systems software development through the entire development life cycle (SDLC requirements, analysis, design, development, testing and deployment) that resulted in reduced debugging and testing time.
• Authored Statement of Work (SOW) and Request for Proposals (RFP) in response to various project requirements resulting precise Project Scope with no changes.
• As a Team Lead, led development of web based system in ASP.NET, ColdFusion and Lotus Notes/Domino for intranet applications increasing the interdepartmental productivity.
• Developed and deployed projects in Firmware for RAID technology using C language and utilities using C++ that generated profitable revenue.
• Executed projects and consistently met project deadlines by effective coordination between developers, team members and stakeholders.
• Managed project budgets, tracked costing and maintained project schedules by monitoring tasks and allocating resources. Generated reports for management at executive level.
• Designed and developed groupware applications in Lotus Notes and Web based intranet in Domino enhancing the departmental productivity.
• Managed MIS Departmental activities, executed IS projects, supported servers and networks producing 99.9% uptime.
• Wrote software for PC BIOS and RAID Firmware.

Confidential

Software Developer

• Worked as Network Engineer (as a CNE - Certified Novell Engineer) for installation of LAN/WAN, servers, workstations, configuration of Routers and Switches.
• Strategically planned and analyzed business processes, wrote functional and design specifications.
• Prepared workflow prototypes, pilot tested designs and implemented software applications that enhanced bank’s internal communication and decision-making ability.
• Designed, developed and managed databases on Lotus Notes that directly affected departmental productivity.
• Managed a team of technical staff of PC Support section and lowered the annual cost of upgrades and repairs.