SUMMARY:

• A results driven IT leader with extensive experience defining and delivering complex Business Transformation programs for Fortune 100 clients in North America in the Digital space. Currently focusing on Digital Transformation, eCommerce, Supply Chain and Digital Marketing solutions. He has 16+ years of experience which blends a strong background in IT Program Management, Project Management, Business Consulting and Technology.
• He plays the role of Engagement Lead on large Digital Transformation Programs. His responsibilities broadly include Defining the Program Roadmap / Scope, Creating the Program High Level Plan / Detailed Plan, Defining the Program Communication Plan, Establishing Change Management Plans and managing the team of assigned Senior Managers, Managers and Business Analysts.
• His eCommerce expertise Site Redesign and eCommerce Package implementation. His Supply Chain expertise includes Distributed Order Management, Inventory Management, Warehouse Management, Omnichannel order fulfillment including 3PL (3rd Party Logistics), Drop Shipping, LTL (Less than Truckload) and Store Fulfillment. His Digital Marketing expertise includes Digital Promotions, Campaign Management and Offer Management. He also has experience leading clients through Change Management by managing the Process Reengineering and Training work streams as part of broader Digital Transformation initiatives.
• He has successfully led Strategy and Implementation engagements (large programs with $30M+ budgets and 50+ team members) in the areas of:
• Strategy, Design and Implementation for Supply Chain solutions like Distributed Order Management eCommerce Re - platforming including Responsive redesign
• Digital Promotions and Offer Management
• Enabling Omnichannel fulfillment including Buy Online Pickup in Store and Ship from Store
• Digital Transformation Change Management

TECHNICAL SKILLS:

Design Tools: Microsoft Visio

Web Technologies: Microsoft .Net, ASP, Internet Information Server (IIS)

Databases: Microsoft SQL Server 2000, Oracle, MS Access

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Program Manager

• Created Program High Level Plan and Detailed Plan
• Established processes for Project Scope Control as well as tracking of Risks, Assumptions, Issues, Dependencies and Key Decisions
• Accountable for successful delivery of the engagement across Scope, Timeline, Quality and Customer Satisfaction goals.
• Helped definie High Level requirements related to redesign of the Consumer Credit experience across the In-store and eCommerce channels
• Identified of changes needed to the brand websites, tablet applications and Store Point of Sale (POS)
• Provided effort estimation for Design, Development and Rollout of required functionality
• Created Program Communication plan including Program Dashboard and Status Reports.
• Responsible for managing to P/L goals for the delivery portfolio

Confidential

Sr. Program Manager

• Defined multi-year phased roadmap for Site Redesign, Responsive and Omnichannel launch
• Defined strategies for key scope items like Pricing across Club and Online, Promotions and Enablement of Digital Coupons
• Assessment of the impact to the Organization model and Business Processes based on the Omnichannel program launch
• Lead client workshops with business teams across the Browse & Search, Cart & Checkout, Membership and Business Tools functional areas
• Effort estimation for Design, Development and Rollout of required functionality
• Creation of the Program High Level Plan and Detailed Plan
• Responsible for managing to P/L goals for the delivery portfolio.

Confidential

Sr. Program Manager

• Created project estimates, plan, and schedule for defined engagement.
• Lead client workshops with Global Digital teams to identify and prioritize the key future state capabilities for Digital Promotions, Campaign Management, Offer Management
• Interface with Architecture teams to understand the future state architectural vision.
• Assessment and recommendation of 3rd party Digital Marketing solutions based on their ability to meet the capabilities needed.
• Managed Dependency and Risk mitigation plan.
• Provided status reports and status checkpoints with senior client leadership teams.
• Led strategic multi-year capability roadmap.
• Created of timeline and cost estimates for global solution rollout.
• Overall engagement lead accountable for successful delivery of the engagement across Scope, Timeline, Quality and Customer Satisfaction goals.
• Responsible for managing to P/L goals for the delivery portfolio.
• Managed cross functional delivery team (including Technical Architect, Business Analysts, Project Managers).

Confidential

Sr. Program Manager

• Created project estimates, plan, and schedule for defined engagement
• Lead client workshops with client teams to identify process improvements needed to address organization goals around speed, quality and cost
• Overall engagement lead accountable for successful delivery of the engagement across Scope, Timeline, Quality and Customer Satisfaction goals.
• Responsible for managing to P/L goals for the delivery portfolio.
• Overall lead for managing project Business Analysts and 3rd party consultants.

Confidential

Program Engagement Lead

• Managed cross functional delivery team (including Technical Architect, Business Analysts, Project Manager).
• Involved in impact assessment due to introduction of a new Demandware Digital IT platform.
• Conducted impact analysis for Functional Areas including Product Information, Merchandizing, Digital Marketing, Order Management, Customer Service, Fulfillment, Online Operations, Web Analytics and Reporting.
• Lead workshops with client leaders to understand current state business processes.
• Identify and recommend opportunities for optimization in the To-Be process definition based on leading industry best practices.
• Identified and recommended Commercial off the Shelf (COTS) Point Solutions like PIM and OMS needed to complement the Digital Re-platform and meet business goals.
• Lead the final presentation to the Client Executive team (including CTO, CIO and Brand Leaders) detailing impact assessment and the change management approach.
• Overall engagement lead accountable for successful delivery of the engagement across Scope, Timeline, Quality and Customer Satisfaction goals.
• Responsible for managing to P/L goals for the delivery portfolio.

Confidential

Sr. Program Manager

• delivery of the program including meeting all Scope, Timelines and Quality goals
• Structured cross functional delivery team (including Technical Architects, Functional Consultants, Business Analysts, Project Managers) including external contractors as needed to meet defined goals
• Managed approved budget and meeting defined margin goals for the portfolio
• Defined vision for the re-platform initiative and alignment across organization
• Identified key business capabilities to be enabled as part of the re-platform
• Created effort, cost and timeline estimates for all solution components including eCommerce, Web Content Management, Order Management and Integration Layer components. This includes Licensing, Hardware, Software, Maintenance Costs.
• Developed framework for calculating Return on Investment (ROI) to support the business case
• Lead workshops with client leaders to evaluate and assess Build VS Buy decisions
• Defined solution requirements as required for package selection
• Created Request for Proposal (RFP) document, response templates and shortlists

Confidential

Sr. Program Manager

• Structured cross functional delivery team (including Technical Architects, Functional Consultants, Business Analysts, Project Managers) to meet defined goals
• Managed a team of 15 resources including Project Managers, Business Analysts, Technical Architects, Developers, QA Resources (5 Onsite and 10 Offshore resources)
• Defined program plans in alignment with cross organizational dependencies and goals
• Managed to approved budget and meeting defined margin goals for the portfolio
• Managed program scope and review Change Requests using a prioritization framework
• Defined training needs for the program team, including career development plans
• Conducted audits to assess project quality and define improvements as needed
• Created effort, cost and timeline estimates for all solution components. This includes Licensing, Hardware, Software and Ongoing Maintenance Costs

Confidential

Engagement Lead

• Defined key business objectives and vision for the eCommerce business as aligned to global expansion and growth plans
• Proposed key strategic initiatives that would drive value including improvements to brand and site engagement, while also focusing on driving internal efficiencies
• Prioritization of Business and IT Capabilities to support the defined vision
• Lead comprehensive Technical Capabilities assessment
• Created multi-year strategic roadmap for the eCommerce and Digital Marketing platform
• Worked with stakeholders across the eCommerce, Supply Chain and Marketing organization to identify and align key dependencies
• Overall engagement lead responsible for delivery of the program including meeting all Scope, Timelines and Quality goals.
• Managed cross functional delivery team (including Technical Architects, Functional Consultants, Business Analysts, Project Managers).

Confidential

Supply Chain Functional Consultant

• Led Cross Functional business teams working across eCommerce and Distributions business and IT groups to define the Solution Blueprint for addressing:
• Avoiding cancellations of customer orders
• Avoiding short ships
• Eliminating delays in order processing and fulfillment
• Assessed business processes and IT systems in the Distribution Centers to identify improvements that reduce building processing time, improve inventory accuracy and improve order fill rate
• Identified remediation’s for system and process performance bottlenecks in the Distribution Centers based on projected peak volumes and load profiles
• Designing inventory solution to allow for order fulfillment from warehouses that support both Retail store replenishment and eCommerce fulfilment
• Defined an Inventory Sync strategy from SAP OMS to ATG Web Commerce
• Created effort, cost and timeline estimates for defined program scope
• Developed framework for calculating Return on Investment (ROI) to support the business case

Confidential

Sr. Program Manager/ Engagement Lead / Supply Chain Functional Consultant

• Led the Business Transformation program for design and implementation of the Order Management solution based on IBM Sterling OMS. Program revenue was $30 million
• Integrating IBM Sterling OMS with Manhattan Warehouse Management System (WMS) for fulfillment of orders from owned warehouses (Distribution Centers)
• Integrating Manhattan Warehouse Management System (WMS) with 3rd Party Less Than Truckload (LTL) vendors for shipment of large items like Furniture
• Planned the migration of data from 3rd party platform to the new in-house OMS solution
• Responsible for structuring delivery team (includes Technical Architects, Functional Consultants, Business Analysts, Project Managers) and external contractors to meet defined margin goals for the portfolio
• Responsible for meeting contractual obligations related to Scope, Timelines and Quality
• Managed a team of 50+ resources including Project Managers, Business Analysts, Technical Architects, Developers, QA (15 Onsite and 35 Offshore resources)
• Led the efforts for stabilization of the OMS solution to meet key business goals:
• Support order throughput of 80,000 orders per hour
• Manage items sold through various channels (including external 3rd party sellers) with shared inventory
• Ability to keep inventory spread across various fulfillment nodes to optimize shipping expenses
• Extension of the OMS solution to meet Omnichannel objectives including Buy Online Pickup in Store, Buy Online Return in Store, Buy Online Ship from Store
• Developed of Operational Reporting and Leadership Dashboards
• Created of Effort estimates for delivering the required functionality
• Dependency alignment across teams and tracks for meeting planned Release Dates
• Facilitated Cross Functional Workshop sessions with Business and Technical stakeholders for Scoping and Prioritization

Confidential

Program Manager

• Single point of responsibility for implementation of the hosted Software as a Service (SaaS) solution by managing the program across the Development, Architecture, Infrastructure and Security tracks
• Facilitated working sessions to gather business requirements for the Online, In-Store and Promo Competitive Pricing modules
• Worked with customer’s Competitive pricing team to create a prioritization grid across Competitors and Categories and aligned the same to the Program roadmap
• Created master program schedule that incorporated all the work tracks and identified critical paths / key dependencies
• Monitored project execution risks and created mitigation plans
• Responsible for structuring delivery team (includes Technical Architects, Functional Consultants, Business Analysts, Project Managers) to meet margin goals
• Accountable for meeting all contractual obligations on Scope, Timelines and Quality

Confidential

Sr. Project Manager

• Responsibility for the Technical Design of the modules for addressing the business requirements related to Sales Floor replenishment
• Participated in the Design and Architecture reviews for the technical modules
• Led the work for performance tuning of replenishment jobs to meet stated NFRs
• Defect resolution and fixes for defects identified during testing cycles
• Status reporting and client stakeholder management

Confidential

Sr. Project Manager

• Led the Visual Merchandizing project for developing a CAD based visualization tool for plotting the Macro Space Plan as an overlay of the 2D store layout plans
• Led the project for creating the Transition Request Center workflow application that was to be used to create requests for business events that would drive changes to the Macro Space Plan in the Retail stores
• Managed offshore development team with 30+ resources including Business Analysts, Technical Architects, Developers and QA. Total program revenue was $10 million
• Estimated the project development effort using the Use Case estimation model
• Created the Project schedule and implementation plan based on estimated effort
• Managed the project execution for all key phases including Construction, Functional Testing, E2E testing, User Acceptance Testing, Performance Testing and Post Production Warranty support
• Conducted periodic review of project performance with client stakeholders
• Maintained requirement traceability matrix
• Assessed delivery risks and created mitigation plans

Confidential

Project Manager / Functional Consultant

• Led the Scoping phase for analysis and documentation of business requirements based on discussions with business and operations teams
• Created the Vendor RFP including the Functional and Technical evaluation parameters
• Defined the Evaluation Framework for scoring the Accounts Payable workflow automation tool vendors (included a weighted scoring model)
• Organized vendor demos and conducted customer reference calls
• Reviewed the vendor proposal
• Prepared the vendor scorecard using the Evaluation Framework
• Presented the final recommendations to the client stakeholders

Confidential

Project Manager / Functional Consultant

• Facilitated and led workshop sessions with Business
• Completed Business Process modeling for the As-Is and To-Be processes for the business lines and markets in scope
• Defined the process framework which served as the common backbone across the 2 markets, while also allowing for regional variances
• Documented the Use Cases and Wireframes
• Documented and reviewed the detailed functional requirements
• Managed the offshore project delivery team
• Led the User Acceptance testing and ensured business sign-off
• Created the training documentation and delivered training sessions