SUMMARY:

• A scrum enthusiast with a servant - leader mindset to facilitate delivery of high quality software for each sprint/product release by effectively collaborating, facilitating, leading and coaching teams.
• Strong advocate of adoption and enforcement of Scrum rules, removing impediments and fostering self-managing teams.
• Brings contagious enthusiasm and awareness to projects, applying experienced judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.

TECHNICAL SKILLS:

IBM Mainframe: COBOL, Assembler, CICS, MVS, JCL, DB2, TSO, INFOMAN

Computer Associates: Teleview, Roscoe

Network: Novell, Windows NT, TCP/IP

Automated Testing: ProTerm, First CONFerence

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati, OH

Project Manager

• Collaborate with program and product managers, business owners, and scrum masters to deliver claims, grievances and appeals functionality for Georgia Medicaid Program
• Track stories for claims, grievances, appeals and testing
• Remove blockers from stories and issues found during system integration and user acceptance testing of enrollment, member ID cards, and end-to-end testing.
• Lead cross-functional teams to comply with state HIPAA and Federal 42 CFR Part 2 consent regulations.
• Coached technical BA on transition to business BA Role.

Confidential, Cincinnati, OH

Project Manager

• Collaborated with product owners, development teams, business partners, subject matter experts, third party processor and customer service provider to improve transparency and align on product vision and goals.
• Monitored project progress and radiated the information to stakeholders.
• Identified, tracked, escalated and removed project impediments for the team on a daily basis to allow the team to deliver agreed upon goals and deliverables.
• Led retrospective to celebrate successes, build strong working relationships and identify opportunities for improvement.
• Collaborated with partners to create the go-to-market strategy for a new product launch and legacy migration project, encompassing legal, sales, training and internal/external communication plans.

Confidential, Cincinnati, OH

Senior Inventory Manager

• Acted as buyer and inventory manager of 600 gift cards for 2,500 stores by managing demand planning, initiating purchase orders based on sales and inventory data, distributing product via direct store delivery, creating RFPs and negotiating costs, resulting in a consistent 95+% in-stock rate and $3B in annual sales.
• Initiated the automation of manual purchase orders, reducing ordering time from 2 hours to 8 minutes.
• Project managed third party vendor production of 21MM gift cards with 110 versions, distributed to 6 warehouses and 14,000 locations.
• Saved $1.3MM on production and transportation costs through truck optimization analysis.
• Partnered with Category Managers to support planograms by division and store format for Kompass resets.

Confidential, Cincinnati, OH

Operations Manager

• Acted as buyer for Visa and MasterCard gift cards by forecasting demand, managing vendor RFPs, negotiating costs, monitoring sales and inventory levels and initiating purchase orders.
• Saved $443K in production and transportation costs through backhauling and truck optimization analysis.
• Developed Prepaid Operations manual.

Confidential, Kettering, OH

Project Manager

• Managed third party credit card processing vendor - cardholder and merchant software updates, billing, disaster recovery testing, service level agreements, and issue escalation to improve performance, reduce cost and provide an optimal customer experience.
• Managed third party vendor software installs - 10 Cardholder and 6 Merchant installs annually.
• Lead a cross-functional team of 30 people (IT and business partners) in UAT, resulting in seamless processing.
• Lead roll-out of several new vendor products, enhancing analytical and automated decisioning processes.
• Developed wing-to-wing testing among three outside vendors, from the POS to back-end settlement, eliminating risk.
• Identified $333,000 in erroneous billings from vendor through diligent review of invoices, resulting in an immediate, positive impact to the bottom line.

Confidential, Omaha, NE

Senior Project Manager

• Managed multiple, complex projects utilizing detailed project plans, meetings and issue logs resulting in 100% on-time or early delivery, following PMO release schedules and processes.
• Lead a cross-functional team of 19 people from Product Development, IT, Client Relations, Operations, Purchasing, Sales, Audit, and Legal in individual and group tasks, while focusing on the big picture.
• Signed the first MasterCard MULTOS smart card client through regular follow-up and communication on emerging technology.
• Launched the first U.S. MasterCard MULTOS smart card in six months.
• Participated in a MasterCard PayPass Radio Frequency Identification debit and credit card pilot.
• Lead a Six Sigma project to develop a MasterCard Smart Card Launch kit, creating a standard, repeatable process to expedite time to market.

Confidential, Omaha, NE

Project Manager

• Lead multiple, simultaneous projects touching multiple product areas, while following established PMO guidelines and practices with on-time delivery.
• Developed and patented a process to report multiple credit accounts under one financial record.
• Led a Six Sigma process improvement project to expedite time to market.
• Managed a portion of a four-year project encompassing 200,000 hours.
• Tested and implemented a 22,000-hour project, utilizing File-AID to test files.
• Established best practices for writing and automating test scripts to insure the quality of program changes in DB2, AS400, batch and online CICS environments.
• Developed detailed project plans, assigning tasks and ownership to responsible parties.
• Communicated project status to stakeholders, managed risk and escalated issues with a mitigation plan.