SUMMARY:

• To join an organization in a challenging position that will effectively utilize my experience towards personal advancement.
• I possess excellent coaching and client support skills that I am confident will be of benefit to an organization that values a strong positive work ethic.
• I am self - starter who meets project deadlines and requirements while performing multiple tasks within fast-paced environments. I respond rapidly and appropriately to changing circumstances; evaluate problems, make astute decisions to effect positive change, and refocus on new priorities. I thrive as a team player.
• I have gathered many crossover skills that have exposed me to a diverse customer base consisting of different nationalities, ages, and positions. My managerial skills have enabled me to work well with professionals of all levels.
• My technical and communication skills have empowered me to represent my company in a professional manner.
• 15 years as an Agile Coach/Scrum Master/Project Management Consultant in Healthcare, Security, Communication, E-Commerce, Marketing and Financial Industries
• 5 years as an Enterprise Agile Coach
• 8 years as a Scrum Master
• Used Version One to successfully integrate and centralize projects
• Identified and trained other development team members to be future scrum masters
• Trained the team in how to have focused, effective meetings within the Scrum process (sprint planning, daily stand-ups, sprint reviews and, user story refinement)
• Serving and supporting the Product Owner/Champion and Development Team in their quest to do everything possible to satisfy the customer.
• Supporting and educating the Product Owner/Champion, especially with respect to refining (aka grooming) and managing a product backlog/release plan
• Providing all support to teams using a servant leadership style and leading by example
• Guiding and coaching team on how to get the most out of self-organization
• Guiding and coaching teams on self-organizing to fill in the intentional gaps left in the agile frameworks
• Champion and voice of the customers. Sat down with users on a regular basis. Brought the customer’s voice into the company.
• Create delightful user experiences. Work closely with UX to develop, test, and deliver assets to engineering.
• Define and deliver product roadmap and periodic sprint schedule to meet key performance indicators (KPIs) and defined work flow processes.
• Lead cross-functional teams through discovery and delivery to achieve the most creative, effective and customer - centric solutions.
• Report, track and analyze performance data including post release defects and enhancement requests.
• Make decisions based on data to improve product performance and the user experience.
• Define what success means for each feature and each function before it goes to development.
• Collaborate across teams. Create alignment between engineering teams and stakeholders.
• Play an active role in developing the Agile community
• Used Pivotal Tracker to create, update and track Userstories
• Assessing the agile maturity of a team and the organization and coaching them to higher levels of maturity, at a pace that is sustainable
• Removing impediments and/or guiding the team to remove impediments by finding the right personnel/channel/method to remove the impediment
• Building a trusting and safe environment where problems can be raised without fear of retribution with an emphasis of problem solving
• Facilitating getting the work done without coercion, assigning, or dictating the work
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and radiating information
• Facilitate retrospectives at key project milestones and final project completion, to confirm project acceptance and satisfaction, and to establish lessons learned
• Assisted Product Owner in Refinement/Grooming Product Backlog
• Tracking and communicating team velocity and sprint/release progress to all affected teams and management.
• Facilitating discussion and conflict resolution in order to improve team productivity while promoting continuous improvement.
• Updating Agile (scrum/kanban) metrics tracking variables in Rally, Dev to provide transparency on product and sprint backlogs.
• Implementing Scrum, XP and Pair Programming on teams
• Assisting team in making appropriate commitments through story selection and task definition.
• Ensure that the development teams are practicing the core Agile Principles.
• Facilitate development of Acceptance Criteria for user stories
• Conduct Release Planning meetings and facilitate business analysis activities.
• Facilitate estimation meetings using relative effort estimation techniques.
• Gather/report all relevant Agile metrics (burn down charts and team velocity)
• Coach team members on Agile principles.
• Coach the team on developing software using test driven development
• 7 years in leading teams in a blended onshore/offshore delivery model, Instrumental in reducing operating costs and increasing efficiency
• Ability to Scope the business area of analysis by utilizing the project charter to further identify the level and complexity of the business analysis effort.
• Ability to Support requirements and change management by identifying areas of impact.
• Elicit critical requirements using various tools and techniques.
• Analyze and structure requirements.
• Resource loading (recruiting/staffing), resource leveling(sharing resources), teambuilding, team consensus, budget management, developing project scope( budget, timelines and delivery dates), customer relationships, continuous design improvements and conducting status meetings and customer reviews
• Ask the right questions through the use of interviewing templates developed specifically for business analysis.
• A dept planning and implementing new processes, procedures and tools for quality assurance testing, defect tracking using TFS, status reporting and problem resolution with Agile and Waterfall development methodologies.
• Strong compatibility testing of applications written in Silverlight and .NET Framework 2.0 and 3.5
• Team Lead for the Quality Assurance tests efforts for the Customer Information and Management System.
• Strengths in guiding design and execution of automated and manual testing strategies to identify, mitigate risks and issues, while enhancing on-time delivery of quality systems
• Excellent communication and presentation skills, Ability to forge excellent relationships and build consensus and create communication channels across multiple organizational levels
• Fast learner who enjoys new challenges. Highly organized with strong attention to detail.
• Provided troubleshooting and debugging assistance to the System Test Environment
• Troubleshooting environment issues quickly in an intense, fast paced testing environment
• Developed Test Strategy, Test Plans, and other deliverables and approach for a successful completion of the software system.
• Visual Studio Ultimate 2010 to Automating scripts and create/execute Performance and Load Test.
• Worked closely with Configuration Management to ensure that codes are deployed into the Test Environment prior to testing and that tasks are performed accordingly
• Software Performance and Stress Testing Analysis
• Daily tasks include maintaining test environment by running SQL packages, loading UNIX processes and web files to ascertain that test environment is ready for testing
• Implemented Test Case planning, design, documentation and implementation based on Use Case methodology
• Performed Manual and Automated testing using Mercury Interactive Tools
• Provided metrics and testing status to management on a weekly basis
• Executed Functional and Regression tests
• Setting up Test Cases for assigned modules, building Test Systems and Automated Tests
• Worked with the development team to design and develop Test Plans and Test Procedures
• Performed analysis and published results using various testing tools (Quality Center, WinRunner)
• Researched requirements for product features being tested (how users use the features and the performance requirements for the features)
• Actively involved in review and analysis of technical specifications and requirement documents with project managers, developers, business analysts and QA analysts
• Responsible for making configuration changes to specified scripts in the Release Notes before testing begins
• Worked closely with developers in re-creating testing scenarios so that defects are captured in a timely manner
• Responsible for updating all the deliverables after each testing phase before new codes are installed into the testing environment
• Using TOAD Application to query Oracle database
• Participated in team meetings and making strategic recommendations on how to improve the processes
• Documented all correspondences and managing special projects that interface with Information Technology departments within the organizations
• Identified resource needs for special projects and obtained resources to work on projects
• Developed processes to ensure that work is managed effectively and strategies are clearly articulated and prioritized
• Responsible for analyzing and writing Test Cases for Siebel
• Assigned Responsibilities and Views to Siebel testers enabling them to perform specific testing
• Responsibilities included installing, upgrading, migrating and applying patches to Oracle databases.
• Working programming knowledge with Visual Basic

TECHNICAL SKILLS:

Agile Tools: Rally, JIRA, Version One, TFS, Pivotal Tracker

Operating System: Sun Solaris 7, 8 and 9, HP-UX 11.0, Red Hat Linux as 2.1, RHES 3.0/4.0, Confidential -AIX 4.3/5L, SuSe Linux SLES 8/9, Win 7,8/

Hardware: SUN Enterprise Server E350 | E450 | v490, SUN Storage 3310 | 3510, HP 9000, DEC-ALPHA DS 20E, Confidential RS6000, Confidential Netfinity, Dell Power Edge Servers, Citrix Servers, Compaq servers

RDBMS: Oracle 10gR2, Oracle 9iAS, Oracle 9i RAC, Oracle 8i/8x, MS-SQL 6.5/2000

Oracle Tool: Oracle Enterprise Manager(10gOEM), Export/Import, RMAN, Net 8 Assistant, TKPROF, Explain plan, Statspack, Dataguard, AWR, ADDM, LogMiner, Erwin

ETL Tools: Oracle Warehouse Builder, SQL Loader, Oracle Data Pump

Protocol: TCP/IP, HTTP, SSL

Language: C/C++, VC++, Java, Shell Script, SQL, PL/SQL, UML, HTML, XML,VB.Net

Tools: and Utilities: Visual Studio Ultimate 2010,Team Foundation, Test Manager, Test Complete,QTP, Rational Rose, Websphere, Confidential Director and Real VNC (remote server and workstation control), PGP Encryption, WinBatch (windows automation), MS Office Professional Suite, MS-Project, BackOffice, Lotus SmartSuite, Brio Query Explorer, Cognos Impromptu (Business Intelligence), Cognos PowerPlay (Business Intelligence), FOCUS Six for Windows (Business Intelligence), Hummingbird Business Intelligence Suite, InfoMaker (Business Intelligence), Lotus Notes, Norton Utilities, FreeLance, MS Publisher, Adobe Photoshop, Corel Flow,.Test Manager, TFS, Rally, JIRA, Version One, VisTa, File Man, Cache3rd Party Tools: Quest TOAD, Veritas/Tivoli NetBackup,SQL Server Enterprise Manager, Putty, SecureCRT, SSH Secure

EXPERIENCE:

Confidential

Enterprise Agile Coach

Responsibilities:

• Provide coaching, training, mentoring to client organizations on Agile and related methodologies
• Contribute to the development and maturity of overall Agile offering suite
• Guiding and coaching team on how to get the most out of self-organization
• Guiding and coaching teams on self-organizing to fill in the intentional gaps left in the agile frameworks
• Play an active role in developing the Agile community
• Tracker used for better team collaboration and communication
• Assessing the agile maturity of a team and the organization and coaching them to higher levels of maturity, at a pace that is sustainable
• Provide thought leadership in offering development through strategic thinking, innovation and methodology improvement
• Working with team on Agile in a Waterfall world
• Groomed Pivotal Tracker, accepted/rejected Userstories
• Collaborating with the development team on user story inception and development
• Authoring user stories
• Prioritizing the user story backlog to maximize business value
• Collaborating with several other product owners and executive leadership to define and maintain a consistent product vision
• Removing impediments and/or guiding the team to remove impediments by finding the right personnel/channel/method to remove the impediment
• Building a trusting and safe environment where problems can be raised without fear of retribution with an emphasis of problem solving
• Facilitating getting the work done without coercion, assigning, or dictating the work
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external Conducting interviews for Maturity Assessment Index
• Presenting Agile Coaching models

Confidential

Enterprise Agile Coach

Responsibilities:

• Conducting interviews for Maturity Index
• Configuring And distributing Survey Monkey across groups to get feedback on normal practices
• Presenting Agile Coaching models
• Training on JIRA, Rally, Clarity
• Deliverables included (Automated Survey results Agile Play book, Interview results, Agile coaching model Supplementary tool recommendations, Rally migration plan, Communication plan and Governance practices, Rally Admin Procedures, Agile Improvements Implementation roadmap.
• Training All Groups Information Technology and Business side
• Removing impediments and/or guiding the team to remove impediments by finding the right personnel/channel/method to remove the impediment
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and radiating information
• Guiding and coaching team on how to get the most out of self-organization
• Guiding and coaching teams on self-organizing to fill in the intentional gaps left in the agile frameworks
• Play an active role in developing the Agile community
• Configuring Rally so that all groups are in a workspace
• Assessing the agile maturity of a team and the organization and coaching them to higher levels of maturity, at a pace that is sustainable

Confidential

Enterprise Agile Coach

• Guiding and coaching team on how to get the most out of self-organization
• Guiding and coaching teams on self-organizing to fill in the intentional gaps left in the agile frameworks
• Play an active role in developing the Agile community
• Tracker used for better team collaboration and communication
• Assessing the agile maturity of a team and the organization and coaching them to higher levels of maturity, at a pace that is sustainable
• Groomed Pivotal Tracker, accepted/rejected Userstories
• Collaborating with the development team on user story inception and development
• Authoring user stories
• Prioritizing the user story backlog to maximize business value
• Collaborating with several other product owners and executive leadership to define and maintain a consistent product vision
• Removing impediments and/or guiding the team to remove impediments by finding the right personnel/channel/method to remove the impediment
• Building a trusting and safe environment where problems can be raised without fear of retribution with an emphasis of problem solving
• Facilitating getting the work done without coercion, assigning, or dictating the work
• Facilitating discussion, decision making, and conflict resolution
• Assisting with internal and external communication, improving transparency, and radiating information

Confidential

Agile Coach

• Lead team in delivering Openstack Compute Cloud Solutions, Glance Policies, HEAT, Ice House, Trinity and ASTRA.
• Constantly promoting Team First building Activities
• Tracking burndown of hours in Rally
• Maintained team WIKI page
• Monitoring and tracking all assigned project onshore/offshore
• Identifying risks, triggers and mitigations
• Escalating issues
• Facilitate all Agile ceremonies including Retrospectives, Daily standups, Story Grooming, Demo/Review and Sprint Planning
• Contributed in creating User Stories and clearly defined Acceptance Criteria
• Facilitate development of Acceptance Criteria for user stories
• Conduct Release Planning meetings and facilitate business analysis activities.
• Gather/report all relevant Agile metrics (burn down charts and team velocity)
• Coach team members on Agile principles
• Removing impediments

Confidential

Agile Coach

• Monitoring and tracking all assigned project onshore/offshore
• Identifying risks, triggers and mitigations
• Escalating issues
• Facilitate all Agile ceremonies including Retrospectives, Daily standups, Story Grooming, Demo/Review and Sprint Planning
• Contributed in creating User Stories and clearly defined Acceptance Criteria
• Facilitate development of Acceptance Criteria for user stories
• Conduct Release Planning meetings and facilitate business analysis activities.
• Gather/report all relevant Agile metrics (burn down charts and team velocity)
• Coach team members on Agile principles
• Removing impediments

Confidential

Oracle/ Siebel Administrator

• Installation and configuration of Oracle 9R2 and 10GR1, Application server, 9iAS, 10G Release 2 on Sun Solaris, AIX, HP and Windows operating systems
• Installation, configuration and management of Oracle Business Intelligence: Oracle Discoverer, Oracle Forms & Reports
• Designed and deployed backup and recovery strategy, using Oracle Recovery Manager (RMAN), shell scripts, import and export and Integrate Veritas Netbackup with RMAN
• Perform database performance tuning activities - undertake troubleshooting, research and finding resolution of complex database problems by closely monitoring and tuning database performance issues;), Automatic SQL Tuning, OEM, BMC SQL Back Track.
• Perform database reorgs and index rebuilds to reclaim spaces and optimize database performance
• Perform documentation, tracking, analysis, development, and validation of functional requirements and database design in a client/Server environment
• Develop, test and deploy Oracle Stored Procedures, Functions, and Packages for database and application development, and administration
• Install, configure and manage Oracle 9i and 10G Real Application cluster (RAC) on Linux and AIX Unix servers
• Apply Oracle patches and bug fixes for Oracle database and Oracle Application Server.
• Clone and refresh Oracle databases from one environment to another.
• Perform configuration of Data Guard, and switchover activities as the need arises
• Perform object level, session, logon and system wide database audits of users to ensure user compliance with corporate security and controls standard, and SOX Act.
• Used Flash Back option for quick recovery of dropped database tables, as well as rolling back the database to a point in time.
• Perform data extraction, transformation and Loading (ETL) from OLAP to Data Warehouse.
• Provide on-call 24/7 production database support and management.
• Monitor OS file system, I/O, CPU, Swap, memory and network utilizations on UNIX and Windows 2000 and ensure efficient use of disk storage; reclaim dead space; optimize space allocation and avoid out-of-space conditions
• Creation and configuration of high availability databases, using standby databases, and data guard to guard against system failure
• Manage transaction logs, redo logs and archive logs.
• Installation and configuration of Oracle Enterprise Manager for monitoring and management of databases
• Loading databases using SQL-LOADER, import and export, and Data Pump.
• Create and Manage tables, partition tables (range, list, hash and composite), indexes, and data dictionary
• Configure complex distributed database environments, using Materialized views, synonyms and database links.
• Perform database, and OS capacity planning for optimal resource allocation and utilization
• Interface with vendors, project implementation groups & end users
• Generate weekly database health check for project managers.
• Troubleshooting, and monitoring network, and system related problems
• Configuration of SQLnet, Tnsnames & Listeners for all databases.
• Manage a combination of small, medium-sized and large scale projects in a fast-paced environment.

Confidential, GA

Business Analyst/Quality Assurance Team Lead/Project Manager, Consultant

• Proven ability to leverage technology to improve business processes, with special expertise in requirements analysis, database development, debugging, problem solving and user support.
• Superior communication skills, Experienced analyzing end-user requirements, presenting to upper management and supervising cross-functional project teams.
• Inherited project that was in jeopardy or being lost due to bad design. Through series of actions, team subsequently delivered outstanding project that was completed on time and met customers approval.
• Created and implemented design procedures that increased efficiency, accelerated customer satisfaction and slashed error rate.
• Dedicated to implementing on-site business requirements for application upgrades and converting the processing of time and attendance system.
• Specializing in working with technical staff to create, interpret, and implement business requirements into technical specifications.
• Identified, analyzed, reported, and tracked test script issue creation and resolution.
• Effective communication and accurate reporting manages technical expectations and streamlines development/implementation lifecycles.
• Provide ongoing support with the use of diagnostic skill together with internal skills to identify root causes for client.
• Configured and setup biometric and Ethernet clocks
• Setting up Imports and Exports of hours into the payroll system and accruals into the Time system.
• Wrote scripts using SQL to modify information in database
• Ran scripts and queries to update, delete and modify the database
• Maintained a high level of knowledge of product and service through internal and external training and experience.

Environment: Java and Oracle, Windows XP, Microsoft office suite(Excel, Word, Project and Power Point), Rational Rose, Clear Quest, SQL, Test Manager, Microsoft Project 2003, Erwin, Financial CAD, Web 2.0.

Confidential, GA

Sr. QA Analyst, Consultant

• Testing web based Healthcare application. Written on Microsoft .Net Framework 3.5. Platforms, C# and Silverlight.
• Testing De-identification of clients records according to HIPPA guidelines
• Testing with Confidential .
• Analyzing requirement for current and future projects
• Point of contact for all client issues and resolutions
• Responsible for client installs and implementation of the software
• Responsible for signoff of Release to Beta sites
• Participate and or facilitate daily Scrum (Agile) to track project process
• Provide assistance and consulting to Development on project activities.
• Documenting functional requirements, test designs and test plans (writing and reviewing of unit and system testing documentation for technical accuracy).
• Write simple to complex SQL queries for retrieving data from back end databases.
• Working on new billing interface with various clients sites
• Logging and Tracking defects using Team Foundation and internal tracking tools
• Attending meetings and trainings with various healthcare bodies such as; National Cardiologist Data Registry, American College of Cardiologist and Society of Thoracic Surgeons, to gathered requirements and specifications.
• Reviewed the Business Requirements document to understand the architecture and functionality of the application.
• All test cases were written based on General Requirement Document, Design Document and Requirements specification Document and software specification documents.
• Developed Test Scenario’s and Functional/Integration/System Test Cases.
• Quality Center was used as the test management tool for test planning, test case execution.
• Performed Functionality testing, which involved testing of all core functions of the application.
• Performed the execution of test cases to verify the actual results with the expected results.
• Conducted Functional, Integration, Regression and System testing on the application.
• Performed Screen Navigation Test to ensure that the links are established as per the documentation provided.
• Prepared test data as per the test scenario.
• Extensively written SQLs as per test scenario.
• Prepared Test Summary and reported bugs into Quality Center with proper documentation and screen shots if necessary.
• Extensively used QMF/SPUFI for query Data.
• Responsible for creating and maintaining Traceability Matrix.
• Tested on Windows, UNIX and Mainframes environment.
• Responsible for weekly status updates showing the progress of the manual testing efforts and open issues to be resolved.
• Involved in the meetings with developers and Business people to discuss the priority of the current issues and made efforts to solve those issues at the earliest.

Environment: Java, J2EE, WebSphere 6.1,OS/380, OS/400, Mainframe, .NET Framework 3.5, Silverlight, Cobol, TSO/ISPF, SPUFI, VSAM, CICS, DB2, Quality Center 9.0, Windows XP, UNIX.

Confidential, GA

Business Analyst Consultant

• Worked on Telecom billing software AMDOCS Ensemble interfaced with OMS, CRM and ACS while supporting AMDOCS Ensemble
• Migrated Data from legacy Precedent 2000 system to AMDOCS
• Managed system integration of Centivia and Amdocs billing system
• Managed sync between daily operational jobs and introduction of new payment daemon monitoring system
• Responsible for the conversion of payment posting from manual FTP files to post automatically to Centivia
• Ensured that the backend tables were updated according to new processes in real time
• Manage requirements for Sprint 4G conversion project
• Act as an onsite liaison between Sprint and Amdocs to manage and maintain requirements and data integrity
• Manage data gathering activities to ensure data integrity for Sprint Release payment systems
• Facilitate the customization of reference table data conversion into Amdocs products
• Verify and Revise reference table data for accuracy
• Manage transfer of data gathered from Sprint to Amdocs development throughout the Software Development lifecycle up to Product Launch
• Supervised the identification and assignment of defects to appropriate parties for resolution
• Overall responsibility of managing Client expectations and Stakeholder Management