SUMMARY:

• A PMP certified Project Manager with experience in application development and infrastructure related as well as software implementation projects, working in the Insurance, Service and Healthcare industries.
• Participate in the strategic planning for annual product roadmap deliverables
• Proficient in Agile project development; participated as the PMO project and as the Scrum Master
• Served as a Program Manager at Chase for the Tech Refresh Lead PM; had several PM’s as direct reports.
• Since 1998 functioned within a Project Management Office utilizing PMI structure, concepts, and methodologies
• Member of the HTP/( Confidential ) leadership team
• Member of the Columbus PMO Organization
• Proficient with the SDLC when creating and tracking project plans, issue and risk management, accurately scoping and estimating and resource management in accordance with project deliverables.
• Mentors Project Coordinators on Project Managers on the Fundamentals of Project Management; defines common processes for planning and tracking projects, implements project management tools, and participates in the development and rollout of an Enterprise - Wide Project Office.
• Proficient use of MS Project, the SDLC, and the PMI system life cycle methodologies.

TECHNICAL SKILLS:

Tools: CA Clarity, Workbench, SharePoint, QUAD Reports, Windows (XP, 2000, 2003, NT, 98, 95, and 3.1), MS Office ver 10, MS Project, MS Visio, MS Excel, MS Access, Macromedia s ColdFusion, Contribute and Dreamweaver, Delphi, Visual Source Safe, Visual Basic, RUBI (Reporting Only), Planview, Serena Change Management System, MS SQL and Oracle SQL Server 2000, Photoshop, Java and JavaScript, Visio, PILOT application software and WinRunner test Software, COBOL, C/C++, FORTRAN, Microsoft Visual Studio Team Foundation server 2013, SharePoint, eFileCabinet (document management system), and EDW enterprise systems.

Databases: Access, Oracle, Sybase, MS SQL, Informix

Infrastructure Technologies: IBM Mainframe, AS/400 EBCDIC, Windows NT, Windows 2000, Windows 2003, Tandem Mainframe, HL7 (ADT) transactions, Cloud technologies, and web services.

Methodologies: Software Development Life Cycle-SDLC (includes waterfall approach), Rational Unified Process principles (Adopt the process, balance stakeholder priorities, Collaborate Across Teams (Business development, Virtual Development Teams, Technical Support, and Quality Assurance), Demonstrate value interactivity, Elevate the Level of Abstraction, Focus Continuously on Quality); Agile Methodology (Inception, Elaboration, Construction, Transition) and the ESDm (Enterprise Solution Delivery methodology)

PROFESSIONAL EXPERIENCE:

Confidential

Consultant Senior IT Program Manager

• Structure and Implement modules within the Ohio Medicaid Enterprise System (OMES). Utilizing a PMI structured waterfall / SDLC approach I was responsible for laying out a strategic approach to delivering all modules across OMES.
• Responsible for working with business stakeholders as well as product and CMS IV&V vendors to accomplish project delivery as well as Medicaid Enterprise Certification. This required a clear understanding of the Medicaid Enterprise Certification Life Cycle (MECL).
• Responsible for implementing Project Management structure around five multi-million dollar projects, including removing the Health Care Identification Number from the members Medicaid card.
• Each project required PM communications at the highest levels of government during the implementation and handoff of each project.
• Projects were complex and included infrastructure changes as well as process changes in order to implement successfully.
• Responsible to adopting to existing culture and implementing changes that impacted the existing culture dynamics.
• Each project including the implementation of an Enterprise Management System, involved several applications and coordination of the project with individual system scheduled releases.
• The smallest project budget was 3.5 million in which budget management and reporting was required. Cost included vendor cost, resources cost, and hardware or software cost including reprinting and mailing Medicare cards.
• Responsible for management of documents using SharePoint file storage product.

Confidential

Consultant Senior IT Project Manager

• Responsible for the collaboration of two multi-million-dollar projects; an application re-write of the HEDIS measures and an infrastructure project to migrate servers to a new datacenter. I was responsible for driving processes for both the business and IT teams while also being flexible and sensitive to project needs.
• Utilized standard process and project management tools such as MS Project, Visio, SharePoint and Confidential Planview.
• Responsible for the managing strict constraints around the budget to not exceed either project budget.
• Collaborated and work well with all levels within the organization
• Managed a team of two BA, over 25 developers, and 10 quality assurance technicians.
• Successfully implemented the migration of a very large clinical claims system and the move of the infrastructure of a proposal system from Ireland to Virginia datacenter.
• Supported the move of documents to an eData File Management system.
• Rebuilt the Ireland infrastructure in a JVM Virginia datacenter standard, environment to include but not limited to LDAP, SSL, WebSphere, IIS, and other ancillary systems.

Confidential

Consultant Senior Project Manager

• As a senior project manager Huntington adheres to a strict project management methodology supported by the PPM (Project Portfolio Management) tool. This tool was similar to Clarity and this allowed me to adapt to the tool and become functional within a week’s time of being on site.
• Responsible for managing resource hours for all project team members and estimating the budget to completion.
• Managed multiple large high-visibility; multi-phased projects in which the initial phases were successfully delivered in October 2014.
• Managed 3 mid-sized projects through the Project Life Cycle without issues to the projects.
• Monitored critical path and identified predecessors and dependent task leaving ample amount of time to meet our delivery schedule.
• Instrumental in bring forward conceptual approaches on tracking project hour utilization and creating a reporting method that matched managements need for information around scope, budget, and schedule.
• Established strong and effective teams that were instrumental in the successful delivery of our projects.
• Worked extremely well with the project sponsor such that his/her confidence was high for a successful delivery.

Confidential

Senior Project Manager

• As the Technology Refresh Program Manager I was responsible for project oversite of several different applications enhancements impacted by the Tech Refresh effort. In addition, I was responsible for managing several project budgets as well as delivery schedules. Utilized Earned Value Management (EVM) to provide management status reporting.
• As a senior project manager, I’m responsible for coordinating project activity from requirements to delivery using either the Agile or SDLC methodology.
• Served as the Agile Scrum Master for a system wide application delivery, Sales Force product as well as reporting Project Manager.
• Create accountability to measure project delivery performance by defining target delivery dates and tracking task and milestone level deliveries.
• Ensure that proper change control process is adhered to in order to manage scope and are properly submitted to the technology teams, escalating issues where appropriate.
• Communicate deadlines and work with the technology teams to collect and deliver the data to outside vendors where applicable.
• Work with the vendors and technology teams to ensure completeness, liaise with and facilitate discussions between the vendors and technical teams for the proper delivery and presentation of data.
• Responsible to management level reporting on all projects; especially those that are considered as high-profile projects.
• In addition, responsibilities include building positive working relationships between all team members; internal and external to the project.
• Adhere to the use of all project management tools, including Clarity, time tracking, MS Visual Studio Team Foundation server 2013 power tools to track user stories, sprints, and story assignments in addition utilize all other reporting tools for risk management, issue management, and other project related management efforts.
• Responsible for the design and build of the SharePoint project management document storage systems

Confidential

Senior Project Manager

• Engaged with existing project teams to determine the remaining development effort using the Agile project management methodology for project development/delivery. Responsibilities included but were not limited to determining resource requirements, budget management including monthly reconciliation, and risk associated with delivering the product on-time and within budget.
• Adapted to the NationWide (NW) Enterprise Solution Delivery Methodology (ESDm) model designed to implement waterfall projects; ESDm organizes projects into five distinct phases as a means to consistently describe the levels of solution definition. This life cycle closely follows the PMI model for project implementation. Deployed the ESDm methodology to manage a half million dollar project budget to maintain budget within a 10% variance at all project gates (initiate, design, develop, testing, and implementation).
• Facilitated weekly project team meetings as well as attended weekly executive steering committee meetings
• Managed the project resources hours and budget using CA Clarity as a resource / funding project management tool.
• Responsible for weekly status reporting using an online QUAD reports to report on financial, risk, accomplishments and planned activities on a weekly basis.
• Participated and provided feedback in process building exercises to streamline the NationWide project management methodology.

Confidential

Independent Verification & Validation Specialist

• Engage with existing project teams to evaluate the work products generated by the team that is designing and executing a statewide project. My responsibilities included but were not limited to the evaluation of the project plan, assessment of the performance testing methodology, evaluation of project reporting statistics.
• Utilized my expertise as a Certified Project Manager overall and experience in information technology to complete IT assessment, due diligence reporting, IT Process and Procedure Audits, Project Management as well as system analysis and design.
• Provided an assessment of the 27 Million dollar project budget to determine escalating cost as they relate to the project scope and multiple change requests over a 7 year period.
• Objective professional evaluation of the product presented to Ohio State Director and Chief of Staff on a bi-weekly basis.
• Required to evaluate the defect tracking system, CQ in order to assess the defect tracking methodology.
• Completed monthly in-stream reports to provide recommendations and corrective actions including process improvement techniques.

Confidential, Columbus, OH

Senior Project Manager

• Engage with department leadership meetings to assist with initial definition and planning stages for key projects; including assisting with scoping the projects, identifying the required resources and developing the business case
• Development and manage detailed project plans
• Identify project resource requirements
• Monitor and control project schedule, scope, and quality
• Conduct business process and gap analysis
• Manage all of the communications with the client and the participating resource departments during the project
• Manage project team and deliver on project objectives to Executive Manager and PMO standards
• Identify project critical path issues and escalate to PMO and Executive Manager
• Facilitate structured walk-throughs at key project milestones
• Manage the transition to application support following an implementation
• Ensure required project deliverables are published to internal PMO Portal
• Identify leverage opportunities based on experience gained from project and project management experience
• Facilitate project Post Mortem
• Participate in the development of implementation standards and best practices
• Implement tools as required to support overall program management operation

Confidential, Columbus, OH

Senior Project Manager

• Responsibilities include project management of the development team projects as they relate to the software suite, and of company-wide internal and external software development projects.
• Responsible for the development and implementation of process and procedures as needed.
• Manage quarterly and monthly releases using the Agile and RUP development disciplines for the product.
• Plan future release enhancements, obtaining at inception the business case, phased approach, success factors and resource effort to successfully deliver identified deliverables.
• In addition to managing the project schedule (four weeks in duration for monthly releases), also responsible for scope management (by phase), issue identification and resolution, and all change/configuration management.
• Responsible for verifying that all healthcare regulations and compliance standards are met.
• Manage all aspects of the system development life cycle including project initiation, project charter development, work breakdown structure (WBS) design, and facilitation of project meetings.
• Oversee the development and management of the following:
• User requirements and specifications
• Software design and development
• Quality assurance and testing
• Data conversion
• Training and documentation
• Implementation deployment
• Infrastructure Project Management - key deliverables includes:
• Redesign Database infrastructure (database schema, SQL procedure, etc.)
• Redesign the Configuration protocols
• Assess application hardware
• Assess database hardware (separation of data)
• Combine web infrastructure in to a single instance of the web site
• Sockets project - key deliverables includes:
• Routers Configuration - taking advantage of Payload technology
• TR Services - (a communications protocol)
• Payer Connectivity - (data retrieval mechanism)
• VPN (Security Protocols)
• Socket technology
• Downtime procedure/process
• Manage development and procedure efforts using Microsoft development technologies, including SQL Server, C#, Visual Studio, Visual Source Safe and .NET.
• Utilize excellent communication skills to communicate between the company CTO, CEO, and all department managers (including Product Managers) as it relates to RFP's, project development guidance, and other company goal-related decisions.
• Communicate between external clients as relates to the facilitation of weekly team meeting, initiating dialog when project issues arise, and produce both internal and external status reports.

Confidential, Seattle, WA

Project Manager

• Managed multiple mid size migration/conversion projects including infrastructure components.
• Developed and managed the detailed project work plan and schedule, including task dependencies, work effort estimates, and resource scheduling.
• Identified and managed project risks. Developed and communicated risk mitigation strategies.
• Created contingency plans for each major risk factor and in the areas of future scope change and defect fixing.
• Oversaw the activities and priorities of all project team members, including developers, business analysts, quality assurance and testers.
• Developed and managed implementation strategy. Worked with the management and development teams to determine appropriately phased implementation approaches.
• Resolved technical issues and trade-offs between schedule, quality and maintainability with the development and quality assurance teams. Tracked actual work effort, using Planview, and refined estimates as needed.
• Coordinated the development of key project planning documents, such as the test strategy, test plan, data conversion plan, user training plan, etc.
• Worked jointly with the key users and management team on addressing management issues.
• Published a detailed implementation plan with target dates and durations.
• Identified all team resources, roles and responsibilities.
• Selected the method of project status reporting for team members, executives, business management, and all users of the system.
• Documented and communicated the method of issue resolution and decision-making authority.
• Ensured that executive decisions were communicated and supported throughout the organization.
• Developed and implemented documentation standards and appropriate control procedures for documents.
• Manage the project to budget, schedule, and scope. Inform team members and management of any changes during the project.
• Communicated project status throughout the organization on a regular basis.
• Assisted the project team members with resource and staffing issues.
• Tracked and elevated all issues that could not be resolved by the team members.
• Traced all elements of project success - budget, schedule, user satisfaction, IT maintainability, etc.

Confidential, Seattle, WA

Project Manager

• Project Manager for multiple clinical and non-clinical systems.
• Effectively utilized the project management life cycle as defined by PMI (initiating, planning, executing, controlling, and closing).
• Created and maintained project schedules using Microsoft Project 2000.
• Developed implementation configuration plan, communication plan, quality plan, and scope documents.
• Delivered weekly status reports to clients detailing activities and issues related to schedule, budget, resources and project deliverables.
• Created workflows to identify change management impact for most clinical systems.
• Maintained Revenue reports for Executives and facilitated monthly Executive Steering Committee meetings.

Project Manager

Confidential

• Identified deliverables and milestones, assembled and directed project team, tracked deliverables, identified risks, escalated to management when necessary, as well as provided status to customers and management.
• Responsible for all aspects of Project Management: project initiation, detailed project planning, project execution and control, project closure, production integration and service activation.
• Defined scope, developed project plans, projected budgets and resource plans/forecasts; directed project activities, objectives, reviews, risk management, change control processes and communications.
• Prepared and delivered presentations on scope, function, process and results of projects to division and senior management and facilitated project planning and requirements sessions.
• Server/Hardware Upgrade - Confidential - Key Deliverables:
• Understanding of ICT model (Information and Communication Technology)
• Understanding of ITIL Infrastructure Management (required training at Providence Medical Systems for all IT Support)
• Consolidated web site
• Updated Application Operating System (Windows)
• Deployment of required hardware (local PC’s, when necessary)
• Load Balanced servers
• Purchase/Requisition of hardware
• Budget Management
• Management Reporting
• Project level risk assessment
• Project Management Deliverables for Hardware install/configuration - Kiosk Managing the SDLC of the project. For this project, handled the ITIL tools/procedures when available. For example, took advantage of Continuity Management by assessing and planning for Risk early in the SDLC as well as released management and changed management.
• Identified Kiosk Requirements
• Installed of Kiosk Software
• Installed of Kiosk at Facility site
• Installed of application software
• Determined database needs/data storage requirements
• Implemented Communications protocols
• Loaded Balanced servers
• Purchased/Requisitioned for hardware
• Managed applications development
• Managed Budget based on ROI Assessment
• Created document for Super User Support
• Transitioned plan for production implementation/support
• Changed Management Facilitator responsible for designing and implementing change management protocol, procedure, and process.
• Reviewed and approved all written change requests for Health System Information Services (IS) department.
• Verified cost, schedule and resources to implement changes to production systems, applications, and server maintenance.
• Provided change management direction and guidance to all Confidential IS staff for the Oregon and Washington facilities.
• Effectively managed the migration of disparate websites on multiple web servers to a dual load-balanced, replicated server environment.
• Developed the HealthServicesNW company intranet website utilizing a variety of web development tools such as Dreamweaver, ColdFusion, HTML, and JavaScript.
• Designed and developed the Providence Health System, Washington Region intranet website utilizing the waterfall model methodology.
• Administered multiple projects by identifying risk, recommended solutions, directed workflow of others, implemented solutions, and coordinated project tasks.