SUMMARY:

• Ability to work in an office atmosphere
• Ability to be flexible and adjust to various working condition
• Ability to work in an atmosphere that can be fast paced able to deal
• with the day to day stresses of having deadlines to meet
• Answer phones
• Track payroll and provide payroll reports
• Assist with the preparation of the monthly billing
• Responsible for processing vendor invoices
• Provide office support as required to the Site Manager
• Provide reports, budgets, and financials per Site Manager
• Assist with the input data entry maintenance management system
• Assist with the ordering materials and supplies, budget
• Go through exceptions on the time clock on a daily basis
• Track vacation time, floating holidays, OT
• Responsible for new hire paperwork
• Order uniforms for new hires
• Assist with new hire process

​BUSINESS SKILLS:

• Administration Management, Organizational Structure Redesign, Quality
• Customer Service, Marketing/ promotional, Customer base improvements,
• Image Redesign, Ad Copy, Space Planning, Social Media, Excel Spread
• sheet, Author: Training Plans, Documents, Online Training Courses,
• Motivational Classes, Team Empowerment. Civic Awareness, Insurance
• Agent, Medical/Medicaid, ACA Insurance Experienced. Data Entry, ISO
• Compliance, Benefits Verification, Billing, AP/AR, HCD form awareness
• Charity/Fund - raising, Client Relation Management/Client Activities Coordination.

COMPUTER SKILLS:

MS Office Pro 2007-201 3, Excel, Word, Publisher, PowerPoint, Access, Project, Outlook, Business Suite, Visio Oracle, Juliet, Indigo, ISO-9000 Quick Books, Peachtree, ERP, SharePoint CRM’S, POS’s, SMS, Plus 1, GO Meetings, Videoconferencing, IM, Internet Savvy, Social Media Systems: MGMT, CRM, ERP, Campground Master, RoomKey, Constant Contact

WORK EXPERIENCE:

Spring, TX

General Manager

Confidential

Responsibilities:

• Office duties: Maintained 100% occupancy rate for over 6 mo. at RV Park. Banking, Deposits, Collection of site rents, Rental of cabins, check-in check out RVs, campers, tents and cabin residents, Reservations, Manage maintenance staff, Correspondence, citations for park, RV storage, plan events, spread sheet weekly and monthly, AP/AR, order ice, service coordinate repair laundry machines etc. on park. Created an email phone tree for events, notifications, created a RV Park Facebook page, for projects pictures and notifications for event announcements.
• Maintained office payroll and budget for pool person.
• Re-worked some sites for better outdoor space, by angling some trailers.
• Maintenance: Restroom and Laundry room upkeep. Grounds, 360 mower, weed eaters, pruners, tree saw, chain saw, drills, signage repair, drywall, mudding. Upgrade atmosphere items to increase curb appeal and site areas, updated woman’s bathroom, added wall hangings privacy curtains. repaint freshen looks on pots, gardens, buildings. remodel apartment turn into a rec room with kitchen ete, and dining area.
• Activities: Built horseshoe pits, added shade cloth sails over pool lounge area and pic-nic area, purchases and selected patio pool furniture, maintain and added beautification items to the serenity garden and water fountain, increase curb appeal,, added a card room, create bar space, added a Video/DVD rental in office, created small deck between pool house and laundry, instituted events: wine tastings, weekly $5.00 lg. pizza nights with local pizza vendors, ie.
• Papa Johns, volley ball, badminton, horseshoes, croquette, meet & greets for new staff members arriving, 4th of July hamburger and fireworks, created more pic-nic under pavilion with 5 new tables, painted, grounds upkeep, new sewer pump installation, redesigned some RV site angles to allow for more privacy and general living space for between neighbors. Assist in events held at the park, Weddings, Birthday parties Pool parties, Photography, Signage.

Ticaboo, UT

Front Desk Manager

Confidential

Responsibilities:

• Reservations RoomKey CRM, cancelations, billing, boat storage rentals, RV /House rentals off site, communications, housekeeping schedules and oversee crew staff, Inventory spreadsheets, Phones, Promotional ad copy and submissions online, open upper seasonal floor, inspector to housekeeping, late shift supervisor, cash drawer, retail sales, stocking, organization of supply rooms. Check in check out guests. Menu planning, Ad photos.
• Emails, promotion off site events for opening of restaurant at marinas events. Constant Contact flyers and event notifications and promotions.

Napa, CA

Office Admin Assistant

Confidential

Responsibilities:

• Computer: QuickBooks, Campground Master System: Reservations, Individual, Family and Groups. Secured site/days for; Cabins, RVs, Horseback Riding, in the privately owned recreational facility.
• Duties included but not limited to: Open/Close, End of Day deposits, reserve, cancel, adjust site reservations.
• Check-in/out owners and their guests, Key assign, Distribute Day Passes, print car-tags, locate owners for guests, provide directions to sites per maps. Billing: AR/AP, use postage system, select owners for bulk correspondence and invoice mailings, greet owners, office filing, categorizing, assist with events, golf carts and vehicle car/RV registrations verification scan, ID scanning of guests. Guest passes management, identification- IDS, scanning deposit checks. Create Fliers /Signage as needed misc

FOH Dining Room Supervisor

Confidential

Responsibilities:

• Supervise all FOH Positions: Hostess, Server, Busser, Waitress, and Lead
• Fill - in variety of Position until positions filled for season: Hostess, Server, Busser, Waitress, Lead, and Cook
• Inventory, Pre-Shift Meetings w/ safety topics
• Contact for promotional events: Fishing Tournaments, Staff incentive events, email
• Run nightly FOH contests, incentives awards, team building activities
• Audit, End of Day Reports, Cash Register, POS-SMS audit,
• Set up menu, Special Project, Promotional events.
• Trainings, table set up- dining room, bar area.
• Create Holiday-Seasonal drink specials w/table cards
• Serve Safe Certificate 2011/TIP on site Training 2011

Centennial, CO

Licensed Health Insurance Agent

Confidential

Responsibilities:

• State Licenses: CA, CO, WA, OR, OH, GA, VA, DC, MD.
• CSR - AEP 2013-201 4 ACA Enrollments, CCR/Enrollment Specialist: 2013 Ind. & Family Health Insurance Plans, 2014 Healthcare Reform Metallic Ind. & Family Health Insurance Plans
• Outbound/ Inbound calls, payments, plan review, correspondence, plan selections, mailing fulfillments.
• Healthcare Assister Marketplace/Exchanges: Coveredca, CoverOregon, Connect4HealthCO, Wahbexchange, Hawaiihealthconnector, DCHealthexchange, Healthcare.gov, FFM.

CCR/CSR/Enrollment Specialist

Confidential

Responsibilities:

• 2013 Customer Service Call Center - Medicare Healthcare Prescriptions Drug Plans, AARP Branded PDP Plans, HIPPA Verification, Compliance, Quality, Adherence, Paperless environment
• Certified in Part D Prescription Plans, Authorized to Offer and Enroll Medicare Eligible Beneficiaries in new AARP Prescription Drug Plans for 2012-201 3 Enrollment.
• VVC Desktop System: Answer phones, screen calls, transfer to other departments, search for covered and included drugs in formularies, check for participating pharmacies in network and out of network lists, payment processor
• Troubleshoot for members, utilizing Medicare Systems: GPS, MARx, Ovations, RX Web, IEX, WFM, Medicare.gov, EDSS, CMS, iLead, Ulearn, RxClaims, MIIMs, IEX Total View, MIIM, and Avaya CMS
• Elected to Employee Engagement Team: Plan/brainstorm events, charities, produce fliers, assist at events, correspondence with member, motivation co-workers, planned events, attend meetings, coordinating monthly events, attend/ support as needed for d cor, calendars, ideas, posters fliers, setup, and documents.

Tampa, FL

Million Dollar Independent Sales Consultant

Confidential

Responsibilities:

• Credit Card Machines, ATMs, POS Systems
• Team Leader with team of 10 sales consultants
• April 2012 made No. #1 in US in entire company, First Woman in that position
• Sales of credit card machines, leases contracts and agreements, telephone sales,
• Email correspondence, training classes, motivational speeches,
• Regional sales - 4 states. Lowered rates, switched existing processing clients to MSD.
• Deals averaged 7 a weekend. High -13 in a weekend.
• Sold entire Main Street businesses in a town, on our rates:

Central City, CO

Manager

Confidential

Responsibilities:

• Interior Designer of two hotel suites
• Hotel: Reservations, Promotions,
• Hospitality greets and checks in guests, Housekeeping after
• Check out. Sell antiques sales, computer design of business cards,
• Brochures, website, business meetings in gaming community, correspondence to
• potential customers, events.

Glendale, CO

Activity Coordinator/Client Relations/Manager/Social Media Manager

Confidential

Responsibilities:

• Create and build relationship with residents
• Create events for residents, document with photos, and upload to Social
• Media sites
• Create Calendar and Newsletters, e - Newsletters, e-Calendar, print,
• Post to system sites
• Create needed Announcements into systems to client base email accounts.
• Social Media: Create and post to blogs, create photo albums of
• Events for web site, Topics of interest, comments, edit & upload to
• Face book & Twitter account
• Create and publish, and save to system all fliers of activity for
• All events to: SharePoint, Resident Works, and Property Solutions
• Organize activities on site and off site- for day trips
• Assist leasing agents, learn and train on leasing information.
• Concierge services- Answer phones, emails from residents and
• Vendors, check out keys, post letters, property tours as needed.
• Activities included but not limited to: fitness class set up, yoga,
• Cooking instruction and preparation classes and hosting events, art
• Classes including mediums of clay, oil, watercolor, sewing/ crafts,
• Productions of fashion shows, photography contests, luaus, casino
• Nights, mixers BBQ s, doggy play dates, walks, bike trips, hiking to
• Creeks, hikes and BBQ at reservoirs in mountains.
• Day trips: organization, accompaniment: White-water
• rafting, mountain horseback riding, limousine to restaurants, reservoir hiking, movies on the Green.
• Hire Vendors and create new vendors in system

Central City, CO

Owner /Operations

Confidential

Responsibilities:

• Rental Property Manager
• List Properties for Rent - Craigslist/ Fliers
• Review/Screen candidates for rental
• Leases/Rental Contracts
• Contract with Sub-contractors for repairs/maintenance
• Rent collections
• Correspondence with out-of-state and local property owners
• Evictions/Court filings

Central City, CO

Office Assistant/Admin

Confidential

Responsibilities:

• Personal Assistant to CEO/ Food & Bev Chef
• Construction/Inventory of kitchen, dining room, poker rooms
• Small construction support, computer program support, create spread
• sheets, inventory, menu cost share sheets as needed
• Design Social Club brochures, menus: Set up photo sessions, host, and models for promotional imaging on menus/brochure
• Promotion lunches, dinners, and meetings. Cook for promotional, lunches, meetings, prep, serve, and hostess - prior to opening
• Interact and manage business while manager off site; open, close,
• Emergency checks
• Stock, Organize as inventory arrived
• Create information training packets for future staff support
• Organize Accounts receivable, account payables, banking, and
• Hospitality to future events, tours of business for groups, and Business liaison.
• Maintenance as needed.
• Attend business meeting, keep notes, email of meeting and schedule

Functional Support Technician

Confidential

Responsibilities:

• Provided Trainings in Oracle System Modules, Functional Support Technician.
• Provided and Incorporated Training Plans Globally.
• Participated in the Testing of New Programs. SIT, UAT, CRM
• Traveled to Germany, Spain, and United States - Trained Users Globally.
• Documented ISO 9000 Compliance Revisions -Gatekeeper.
• Author of Training Field Operations Word and PPT documents.
• Maintained Global and National Spreadsheets.
• Reconciled Inventory adjustments, ERP.
• Worked on Interface of two systems Indigo and Juliet.
• Constructed Internal National and Global Communications
• Performed Teleconferencing, Video Conferencing Training Daily sessions
• Performed Daily Customer eService, phone calls emails, and data gathering.
• Planned and Implemented team building activities: BBQ s, luncheons, games.
• Meeting manager, Held weekly online trainings
• Manage/set-up training schedules: US, Asia, Germany, Spain, France, Turkey, Taiwan, other countries-virtual and on location.
• Contracts and Warranty Documents
• Create Process Maps (Visio)
• Analyst-Spreadsheets, Metrics
• Supported Variety of Projects w Project Mgmt. team

Customer Service Call Center

Confidential

Responsibilities:

• Monitored Wind Turbine Generators across US/ Canada Wind Parks
• Trouble shot turbines problems/fault issues. Change parameters, reset turbines, log faults. Monitor weather for lightning strikes radius, safety calls/stand downs - field techs.
• Worked 12 hour shifts, 4 days a week.
• Staff Meeting note keeper.
• Organized Documents/ Managed spread sheets, fault logs, customer logs and communications. Formal communications set up distribution lists for managers.

Arvin, CA

Sales Manager

Confidential

Responsibilities:

• Designer of Equine Facilities (Roofs, Panels, Gates, Mare motels, Lean - to
• Fencing, Round pens, Arenas.
• Customer Service Representative
• Inventory Controller. (Inventory, Quality Control, Steel Purchase, Maintenance.
• Assistant Forman (Oversee- production, time management, welders,
• cutters, loaders/drivers upon Forman s absence)
• Customer Contracts,
• Calculated, Planned, drawings of Equine Designs, Costs.
• Submitted Bids to Customers.
• Lead tours of Business Equine facility (enclosures and designs)
• Customer Communications and bid follow up
• Closed Sales
• General Office Work
• Redesigned, Organized Office Work Space

Tehachapi, CA

Interior Designer

Confidential

Responsibilities:

• Makeover of Restaurant Motif/ Create temporary bar area.
• Updated motif to a professional looking steak house. (Tommy Bahama)
• Reupholstered chairs, painted wood frames/china hutch to mahogany faux finish, Designed/Coordinated Fabric choices for chair coverings/draperies. Constructed draperies
• Faux designed walls, select d cor items for walls placement
• Choose color scheme for exterior to compliment new interior
• Position: Assistant Manager:
• Hostess, Server, Prep, Greeter, Cashier, end of day paperwork Schedule planner, Menu creations.
• Hired independent contractors: Painter, Entertainers for new Music venue
• Accomplished attraction a high - end clientele/ increased sales to include bar revenue.
• Created a Space Plan for bar area and instituted it.
• Oversaw and assisted owner with work related activities with employees.
• Promotion activities (off/on location Catering: Bank Grand Opening, Hunt

Tehachapi, CA

Assistant Manager 

Confidential

Responsibilities:

• Hired for Background: Marketing, Business: Goal - Increase client base.
• Implementation of quality control, monitor employee awareness of Health Regulations: Employee, dress code, food safety, violations, attitude improvement
• Organized and rearranged the point of sale displays and retail items area
• Monitored Bar Clientele/Staff: Suggested updates of interior, happy hour food
• Bar Promotional client services. (Super Bowl Food- Client Reward)
• Bar workers: Adjusted attitudes, addressed dress code violations, staff training
• Daily financial worksheets- End of Shift
• Cash drawers/count monitor
• Assist hostess: seating, cashiering, greeting customers
• Work schedules
• Open and Close Establishment.

Tehachapi, CA

Owner

 Confidential

Responsibilities:

• Oversee all of the day to day operations in the office and on floor
• Supervise staff of 11: hairdressers, estheticians, manicurists, CMT s
• Track and provide necessary payroll information
• Track and provide reports on spending and billing
• Order all required materials and supplies while staying within budget
• Ad copy, advertising, public relations in community
• Coordinate community events
• Excellent organizational skills
• PC skills: Excel, Visio, Project, Oracle, Clarify CRM, QuickBooks
• Assist with the preparation of the monthly billings
• Responsible for processing vendor invoices
• Responsible for providing payroll information
• Provide office support as required to the Site Manager
• Supervisory and management of personnel

Benicia, CA

Owner/Operator/General Manager-Multiple locations

Confidential

Responsibilities:

• Scoundrals Salon & Spa (First Day Spa in Fairfield area)
• Scoundrals Waterfront Salon & Day Spa, Boutique (moved to redevelopment are historic section, expanded and added second location in Benicia, CA Waterfront)
• Interior Designer/Space Planner/Builder
• 1800's Building Restoration/Waterfront Redevelopment Agency Project Suisun
• Buyer at California Mart (LOS ANGELES) and SF Fashion Mart for boutique
• Daily operations, inventory, books, management
• All aspect of salon, spa, boutique retail sales and services, Industry Permanent - makeup Artist/Platform Artist, Award winning stylist