Project Manager Resume

SUMMARY:

Dependable IT/PCI Project Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets.
Extremely results - oriented and proactive in addressing and resolving issues quickly . I have a proven track record of getting results in high pressure situations.

SKILLS:

Tools/Methods:

Project Management Tools:

clients:

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

Gather data to help with internal audit.
Manage projects with application security development.
Work with IT Infrastructure on PCI compliance issues and resolution.
Help manage the Pen Test Team for assessments and project assignments.
Working as main Archer PM to develop new intake process for Best Buy.
Deal with both SOX and PCI requirements. Work with 2FA and security teams (Cyberark).

Project Manager

Confidential

Responsibilities:

I work with HP, Anderson, Cisco, IBM, Accenture, Best Buy and Toshiba on a daily basis.
Manage the Lexmark printer relationship with Best Buy, a $2 million/year contract.
Work on the Cisco contract with multiple vendors and invoicing ($3 million/year).
Managed software deployment for telxons and updates that are used in every store.
Focal Point for Depot management. Participate in daily calls to make sure inventory is accurate and configurations along with patches are up to date on all equipment we stock.
Trained, coached and mentored staff to ensure smooth transition of different projects. Ensuring a timely fix was ready for the holiday season by escalating with our vendor when needed.

Service Delivery Manager/Project Manager

Confidential

Responsibilities:

I manage the Best Buy account for Contingent which included drawing up processes, training staff, contracting technicians and weekly reporting to Best Buy ($2 million/year).
The main focal for Cisco (switches/access points) support for over 1100 stores.
Supported over 13,000 pieces of Cisco equipment including configuring, troubleshooting and replacing (AP’s/Switches).
During the first year with Contingent, I was able to win the business of IBM to become a top three “Preferred Vendor” to IBM to get bids when awarding contracts.
This position required me to manage relationships with IBM, Accenture and Best Buy to build future business.
I worked with the IBM PMO on financials. I presented on their behalf in meetings with Best Buy.
Performed forecasting to provide a monthly report on failures and costs associated to Best Buy.
Managed a budget for costs of technicians and jobs to keep the business profitable and successful ($500,000/year).

Network Engineer/Team Lead

Confidential

Responsibilities:

Required to react for a weekly on-call rotation for 24/7 support on entire infrastructure for Confidential. Worked with vendors and support to keep the infrastructure up and running.
Managed and supported the DNS/IP network for the entire Confidential/Ameriprise account.
Troubleshot over 100 American Express/Ameriprise remote sites for failures and worked on projects to keep the business up and running.
Helped with transition network transition between IBM and Confidential.
Helped successfully complete the split between American Express and Ameriprise. This required training, forecasting and budgeting on network equipment to transition seamlessly. The transition included over 17,000 IP changes over a year’s time span.
Managed a team of five employees to relocate and architect the new network diagram for the split of Confidential/Ameriprise. Kept a budget to make sure we were properly staffed for success. I made sure everyone was trained on the proper material for Risk Management.