SUMMARY:

• Adept at understanding complex technology challenges and developing migration plans that yield real business value to global organizations.
• Drive projects to successful outcomes in direct support of business objectives.
• Build credible relationships with key stakeholders and customers to ensure internal and external satisfaction.
• Provide big picture of future, lead and inspire team to realize vision.
• Patient and grounded in high - pressure and/or emotional situations.
• Hands-on experience leading all stages of service development efforts and project management best practices.

AREAS OF EXPERTISE:

• PMBOK Project Management
• Risk Management
• Change Management ITIL/TOM Methodologies
• Financial Management
• Network Service Management
• Customer and Vendor Relations
• Demand/Capacity Management
• Product Support
• Performance Management/Operations Leadership

TECHNICAL SKILLS:

Protocols: TCP/IP, EIGRP, BGP, OSPF, IPsec, Multicast, PIM, IGMP, HSRP, VRRP, ISL, HDLC, MPLS, DS3/E3, and Ethernet MANs

Network Management: NETSCOUT, Blue Coat, NetQoS, Wireshark, Auto-Discovery Tools, Intrusion Detection Systems (IDS), and Network Penetration Testing Tools / Network Prevention Systems (IPS)

Network OS Vendor Knowledge: Citrix, Cisco Router / Switch IOS, Arista, Aruba, Microsoft, Blue Coat, Infoblox, and CA-technologies

PROFESSIONAL EXPERIENCE:

Confidential, Paramus, NJ

Program Manager / Service Manager

• Drove a $7M wireless project to provide clients and associates with a new Wi-Fi service to 600 branches.
• Led an initiative to dramatically improve response times of real-time applications for a client that recently moved their core applications to various clouds.
• Developed project plans with best practices through business analysis for on-site services and NaaS deployments.
• Reviewed, reorganized, developed, and managed the maintenance program of existing customers.
• Continue to drive ongoing enhancements for network services.
• Manage Pangaia’s Cisco’s Gold Partner service program and provide guidance and support to junior resources.

Confidential, Roseland, NJ

Network Service Manager / Project Manager

• Identified End-of-Life (EOL) management support problem and took opportunistic approach to drive ongoing program, replacing legacy network hardware with new hardware and enhancing support program within existing budget.
• Developed 4th Generation Data Center Architecture in conjunction with Network Architects, Product Specialists and Product Managers based on core principles of manageability and scalability, enabling 100% infrastructure availability.
• Yielded $3.8M in annual savings through data circuit rationalization program and additionally saved $6M per year through competitive RFP for network services.
• Transformed Global Shared Services model that delivered more responsive, cost-effective and higher quality infrastructure services by partnering with stakeholders and other service managers.
• Built trusted relationships with management and customers by delivering business-impacting results efficiently.
• Provided accurate, timely, creative and digestible reports ranging from detailed customized reports management to high-level dashboards for senior leadership.
• Led initiative to replace legacy VPN service to next generation SOHO VPN solution for 6K associates in 6 months, providing robust telecommunications service that allowed many more associates to work remotely and reduced number of offices, resulting in $2M annual savings and setting the stage to save millions more.

Confidential, Princeton, NJ

Application and Infrastructure Manager

• Led initiative to setup live RBC Accel trading stations demos, decreasing time from weeks to minutes.
• Partnered with management and key architects in developing new infrastructure requirements.
• Drove initiative, providing detailed performance application benchmarking and monitoring to microsecond level for RBC’s electronic and program trading platform.
• Ensured coordination, compliance and efficiency on all aspects of development, QA processes, and overall strategy by initiating ITIL Service Management framework and methodology.

Confidential, Lyndhurst, NJ

Associate Director, Lead Network Architect

• Transformed multiple national networks to a single globally managed network with total operating budget close to $100M annually by collaborating with country practice CTOs, architects and network regional managers.
• Led a team of 6 that focused on research and development in emerging technologies, continually improving IT service delivery.
• Managed IT Standards and Best Practices for the global firm of existing and proposed standards.
• Developed new remote access solution for South America, resulting in receiving Award for Leadership, 2006.
• Saved $1.5M by developing a process to ensure accurate billing of data communications services from carrier, resulting in receiving Award for Excellence, 2005.

Senior Manager, Head-of-Infrastructure

• Built the company’s first international network with 42 locations worldwide as sole network leader.
• Established centralized connection for more than 50 international company offices through development of Check Point VPN service.
• Awarded Excellence for Global WAN Project, 2003.
• Cap Gemini and Confidential & Confidential separation initiative resulting in receiving Award of Excellence, 2001.
• Recognized for outstanding quality of customer service with numerous customer-support awards and personal recommendations from clients.