PROFESSIONAL PROFILE:

• Experienced with Forecasting requirements for IT infrastructure and proficient in project handling, implementation from scope management, effort & cost estimation
• Demonstrated abilities in driving the Project Delivery, Customer Experience and streamlining processes;
• Adept at managing Operations and improving processes with an eye on performance and business generation; successfully handled and directed operations to ensure profits in each position to date.
• Excellent communicator with perseverance, creativity and reasoning ability to analyze complex cases and effectively handle emerging process problems.
• Versatile and multi - skilled with ability to manage multiple responsibilities simultaneously; achieve defined goals, objectives and milestones.
• Extensive experience in successfully driving Modern Engineering practices adoption (DevOps, Agile, Combined Engineering, Hypothesis driven development - Test in Production, Telemetry for Engineering/Operational intelligence etc.) for end-to-end Application/product life cycle.
• Extensive experience in Could deployments (Azure) and automation of azure deployment with ARM templates (Appservices, Storage accounts, SQL PaaS, IaaS )
• Hands-on experience in using API's for CI/CD using Octopus, ARM, Maven, Bamboo, Jennings and PowerShell script.
• Highly skilled and experienced in Customer Relationship Management, Stakeholder Management, Engagement Risk Management, Benefit Management & People Management.
• Business strategist; plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

PROFESSIONAL EXPERIENCE:

Confidential

WA

Environment Compliance Manager

• Playing Role of EM Intake Manager and Release coordinator:
• Identify and quantify cost factors, such as production time, materials, and labor expenses
• Read blueprints and technical documents in order to prepare estimates
• Collaborate with engineers, architects, clients, and contractors on estimates
• Consult with industry experts to discuss estimates and resolve issues
• Use computer software to calculate estimates 
• Evaluate a product’s cost-effectiveness or profitability
• Recommend ways to make a product more cost effective or profitable
• Works with stakeholders to plan release windows, cycles, and release calendars across a portfolio
• Process standardization across discipline( Dev\Test and Build teams)
• Leads all release activities including the execution of release checklists and deployment plans
• Manages dependencies and coordinates deliverables across multiple departments and locations
• Monitors risks and resolves issues that affect release scope, schedule, and quality.
• Develops and communicates release, progress, and efficiency metrics.
• Documents release management standards and educates internal groups on the release methodology and strategy.
• Develops a detailed knowledge of multiple department’s release processes.
• Conducts Release Readiness reviews, Milestone Reviews, and Business Go / No-Go reviews.
• Analyzes trends in relation to releases and related processes to find improvement opportunities.
• Continually works towards making improvements to the release process and to overall efficiency.

Redmond, WA

Manager Operations

• Modern engineering practices adoption (Agile, DevOps, Combined engineering, hypothesis driven development, Cloud etc.)
• Process standardization across discipline (Software Engineering, Service Engineering & Service Operations)
• Solutions for overall Service Maturity and propositions for business development.
• Ideapreneurship having regular ideation workshops, co-innovation with customer team to enhance service quality and end-customer experience.
• Prepare for and conduct quarterly business reviews with customer executives. Providing high-level management direction to the project team(s)
• Communicating with senior management and the project governance authorities (Business Sponsor, project board, steering committee, etc.) with the frequency and formality that they deem necessary
• High-level project planning and scheduling, but not detailed task planning
• Managing risk and any issues as they arise, escalating to senior business or technical roles as required
• Coaching the Solution Development Teams when handling difficult situations.

WA

Environment Compliance Manager

• As an Environment Manager - Arrange and manage Scrum calls with release stake holders.
• Ensure to meet business expectations as we move to production.
• Work in collaboration of stakeholders (Dev\QA\Ops teams) to Drive and plan to Strengthen and stream line Build and deployment process
• Responsible for planning deployments in various environments (DEV\TEST\Stage\Final Stage) for AT&T Digital sales eComm application
• Use combination and collaboration of Configuration Management, System Administration, Project Management and other skills to ensure the QA and Development teams are able to complete their project tasks.
• Working with Development, Architecture, TAPS, Web OPs, PMO, QA to drive modifications into the test, stage and production environments (including but not limited to code deployment, content and catalog pushes, infrastructure changes, platform upgrades, architecture modifications).
• Code management, kit builds, deployment project management, documentation of configuration changes and more.
• Holds overall responsibility to plan, Deploy, coordinate and lead software release activities with application and support teams.
• Act as the gatekeeper in facilitating all agreed entry/exit criteria for all deployments in PreUat Environments.
• Ensures the consistency across all the Pre-Uat Environments.
• Track corrective actions of change related incidents
• Monitor and report success/failure of changes.

Confidential

Manager Operations 

• Played multiple roles during the project start up as Build Engineer to the Operations Manager.
• Played active roles in transforming Microsoft SESIT traditional Release management to Automation by adopting DevOps practices.
• Piloted Build and deployment automation process which resulted in learning practices for the Continuous Integration and Continuous Delivery principles.

Production Support Lead

• Involved in production Support and Maintenance of SQL DBA activities.

Software Engineer

• Involved in .Net Coding and Web designing and Unit Testing.

Confidential

CC Analyst

Responsibilities:

• Involving in .Net Coding and Web designing.