AREAS OF EXPERTISE

• Enterprise Resource Planning (ERP)
• Enterprise Content Management (ECM)
• Human Resources Information System (HRIS)
• Project Management
• SharePoint Mortgage
• Servicing Business Analysis
• SDLC Systems Implementation
• Project Management Agile / Waterfall Methodologies Utilities
• Process Improvement Vendor Management
• Content Management Systems (CMS)
• Customer Relationship Management (CRM)
• Business Intelligence Reporting
• Corporate Communication
• Quality Management JIRE / Confluence Medical Billing Managed Care

TECHNICAL SKILLS

• Oracle/MS - SQL database
• SSAS/SSIS/SSRS
• Oracle Forms/Reports/DB MS SQL PL/SQL SSRS/Crystal/Discover
• BI Developer
• MS Project Team
• Foundation Server System Center
• SharePoint VB Developer .NET API JAVA JavaScript onBase
• OpenText Right FAX HRIS Accounting (AR, AP, GL) JIRA Confluence SAP Smart Search Vertex Exactor

PROFESSIONAL EXPERIENCE

Project Manager / Portfolio Manager

Responsibilities:

• Oversight & management of 70+ internal and external IT projects.
• Implemented Agile framework within several departments and took on the role as SCRUM master to manage the daily standups, grooming and planning/retro meetings.
• Project Manager to implement document management system (onBase) within accounting, HR and Environmental departments.
• Supported implementation and training within the Accounts Payable process for the PO / Invoice integration within the ERP system (Oracle eBusiness Suite).
• Process improvement activities for management of data within the Sharepoint, Salesforce and Extranet sites.
• Managed scope, budget and requirements and held weekly status, budget review and change review meetings.

Senior Business Analyst

Responsibilities:

• Business Analyst for the Compliance and Escrow departments groom backlog.
• Held discovery sessions with business and product owners to identify gaps and recommend solutions to ensure regulatory compliance.
• Created business requirements, functional design specs, job aids, and user acceptance testing documentation per SDLC.

Senior Project Manager / Business Analyst

Responsibilities:

• Coordinated resources (staff, equipment, vendors and consultants) for multiple simultaneous projects
• Managed scope, budget and requirements and held weekly status, budget review and change review meetings.
• Responsible for IT & Telco deliverable of a multi - million dollar new world headquarters office in New York.
• Managed the complete life cycle for construction and then migration into a new data center facility.
• Responsible for business analysis artifacts including requirements, traceability and test plans.
• Facilitated commissioning and User Acceptance Testing activities for multiple projects.
• Implemented a standardized method for creating project portfolios, status dashboards and resource allocations.
• Responsible for financial management of contracts (Statement of Work, AR/AP) and project deliverables

Quality Engineering Senior Project Manager

Responsibilities:

• Served as SCRUM Master for an incubator team building tools to introduce a continuous delivery/testing/implementation model.
• Facilitated planning, standups, retrospectives during the bi-weekly sprints.
• Reviewed technical stories with the Product Owner and encourage collaboration between the SCRUM team and Product Owner.
• Monitored metrics such as team velocity, burn down, artifact tracking and cumulative flow.
• Completed team promotion within Nike to promote adoption of Continuous Development and Automated Testing methodologies.
• Improved customer support by implementing a quality feedback mechanism with the department.

Technical Project Manager / Business Analyst

Responsibilities:

• ERP system implementations for pharmaceutical, manufacturing and retail environments
• Sharepoint administration and development of implementation team sites.
• Managed off-shore development efforts during implementations.
• Customer relationship management to resolve follow-on implementation and enhancement issues.
• Performed process mapping, gap analysis, and prototyped enhancements to spec out new system functionality.
• Prototyped a retail point of sale module for the ERP and presented ROI proposal for its introduction to base product.
• Report and BI developer for customer enhancements during their implementations.
• Developed a tax conversion process which saved the company over 400% on each system conversion that was implemented
• Performed technical and non-technical training pre and post implementation to resolve operational issues
• Integrated an ECM system to improve support and increased efficiency by an estimated 35%.
• Responsible for scope, resource allocation and scheduling for cloud migration projects.
• Conducted requirements gathering workshops to translate business needs into business & functional requirements.

Business Analyst

Responsibilities:

• Performed Project management activities related to scheduling and vendor management and implementation scheduling.
• Served as the Business Analyst to implement a new softphone/IVR platform and migrate existing functionality to the new system.
• Created UAT documentation and facilitated testing and follow-on training sessions with QA and end users.
• Created business, technical specs, and BPMN diagrams for the customer support and loan servicing application.

Director / Project Manager Infrastructure Systems

Responsibilities:

• Project Manager in charge of Infrastructure Systems which included; ERP, ECM, Intranet/Extranet, Data Warehouse and Support Desk.
• Developed APIs for a variety of medical devices for the transmission of test data to MS SQL and Oracle databases.
• Program manager for corporate API (C#) development for ERP, ECM and data warehouse systems.
• Created Java API for Oracle portal to facilitate B2B billing.
• Implemented MS Team Foundation Server (TFS) within the organization to assist QA and AppDev teams.
• Developed modules for the Managed Care division to automate patient intake, billing (Medicare/Medicaid, insurance and patient) and device management.
• Created executive dashboard and statistical reporting to ensure the program was meeting anticipated goals.
• Developed a prenatal risk screening program to assess high risk pregnancies. Program also included billing automation for Medicare/Medicaid, Healthcare USA system EDI.
• Performed periodic audit and review of existing systems to ensure that they were meeting HIPAA compliance
• Created Electronic Data Interchange (EDI) with various stand alone billing systems into the corporate ERP system.
• Executed system life cycle development tasks including: business and functional requirement documentation, gap analysis, user stories/use cases, UAT test plans, communications, QA, governance policies, operating procedures
• Served as Scrum Master and Sponsor for a variety of blended agile development projects. Other projects utilized a traditional gated, waterfall model.
• Project Manager responsible for creating company HRIS utilizing onBase ECM and integrating with extranet / intranet systems. Included were the design, development and implementation of APIs for SharePoint and the ECM to display and interact with the three systems.
• Product Manager for the ERP system. This included all activities relating to physical server management (ie. upgrades, release management, disaster recovery), budgets, development, system integration and testing.
• Established an international call center serving approximately 30,000 remote customer sites on a 24/7 operational basis. Produced SLAs and presented center metrics on a weekly and monthly basis.
• Developed and oversaw a multi-million dollar IT Infrastructure operations budget. Prepared forecasts for hardware and software purchases to realize division production goals.
• Project Manager overseeing the migration of a legacy ECM (LibertyNet / Liberty IMS) to a new ECM (Hyland Software / onBase) under crisis conditions. Initial operating capability was completed in two weeks to meet a $4 million clinical trial start date.
• Created and mentored a cross-functional, international team of 12 contract and permanent employees to manage all aspects of the development and maintenance of the infrastructure - back office systems.
• Developed an Executive Dashboard to facilitate communication with executives and presented an assessment that had an ROI over 700% it’s first year of operation.

Business Analyst / Programmer Analyst

Responsibilities:

• PM/BA in charge of implementing an Oracle based ERP system. Extensive business process mapping/integration, gap analysis and training took place as the ERP became the core business system.
• Served as the Oracle DBA, Forms/Reports Developer and Infrastructure/Application server admin.
• Project Lead (PM/BA) and developer to implement an ECM (Liberty IMS/LibertyNet) to manage the workflow of over 7,000 documents/day via the ECM API (.NET), while also supporting documents for over 200 concurrent clinical trials worldwide.
• Developed the companies first extranet (Oracle Portal, Discover, Reports), that provided an industry first for real-time processing view of clinical trial and supporting data to over 30,000 sites worldwide.
• Created and enhanced EDI between back office systems and custom development for clinical trials. Including workflow, journaling, AR/AP projects.
• Developer/Business Analyst for the corporate internet site and was in charge of migrating the site to a CMS (ASP/SiteFinity/MS-SQL).
• Designed and implemented an IVR system to automate the distribution of equipment related service memos to over 3,000 worldwide clinical sites (Voxeo/Right FAX).