SUMMARY:

• Over 15 years of experience in innumerable positions.
• Qualifications includes Computer Programming, Communication Systems, problem solving, budgeting, management, Project Planning, Project Coordinator, Project Management, Quality Control, leadership, building and maintaining internal and external relationships with customers as well as fellow employees.
• I have proven to be a capable leader with the ability to motivate and manage diverse groups.

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, North Carolina

Onboarding Project Manager

Responsibilities:

• Manage and assist a team of over 80 engineers to successfully onboard clients to Microsoft Office 365, Exchange Online, SharePoint Online, Skype for Business, Yammer, EMS, Microsoft Intune, AzRMS, and AADP.
• Own and manage all aspects of project life cycle from Initiation Phase to Closure.
• Act as a mediator between clients and engineers.
• Manage project timelines, schedules, deadlines, and issue resolution in a complex environment with competing priorities.
• Understand and manage all changes in project scope.
• Track different onboarding phases for clients and provide progress reports.
• Conduct weekly status meetings with clients, business partners, and engineers.
• Communicate verbally and in writing to clients, partners, and engineers across the organization at all levels.
• Demonstrate consultative skills with the ability to build relationships with client and client organizations.
• Participate in experiences and best practices meetings.
• Recommend improvements to project management policies and procedures where needed.

Team Lead Migration Engineer

Responsibilities:

• Managed a team of 9 technicians and acted as Subject Matter Expert and point of escalation for any conflicts or crisis that arises.
• Trained new members of the Messaging Migration Team steps, process, and procedures of Data Migration.
• Created step - by-step Email Migration Guides.
• Assigned 10 - 25 migrations to team daily.
• Assigned SM9 email tickets (Post migration issues) to migration team daily.
• Assisted team with accepted domains in ProofPoint due to non-access.
• Conducted weekly team meetings to discuss issues and concerns.
• Supervised, mentored, and assisted entire team with any and all issues.
• Assisted project manager with achieving operational objectives and goals for the Messaging Migration Team.
• Initiated and lead project planning activities such as scope definition and management.
• Created and documented training material for new comers.
• Update existing workstations with Office 365 Email Archiving/Data Migration.
• Provisioned accounts by importing Customer Data Elements into provisioning tool.
• Assisted in account creation/deletion, setting up accepted domains, and Address Book Policy enforcement in Exchange Admin Center.
• Created connectors using Migration Wiz to migrate user’s legacy email.
• Assisted with user creation and deletion of user LDAP accounts in Unix-based E-mail gateway (ProofPoint).
• Assisted in the enforcement of Active Directory Group Policy by ensuring that users were in the correct OU and were enabled.
• Responsible for unlocking, resetting, and inactivating user’s account in AD.

Tech Support Consultant II

Responsibilities:

• Provided high-level technical support to clients (doctors and nurses) via telephone, remote access, and Internet.
• Worked cases through SalesForce ticketing system.
• Create/reset/disabled user name and passwords in Administration Module in Allscripts Professional EHR,
• Grant/removed caregiver access in Clinical Module applications.
• Remote access to client PC’s to resolve issues in Professional Suite Application Hosting Dashboard.
• Ran scripts in SQL Server Management Studio. Made changes in SQL full text filter.
• Monitored, troubleshoot, and resolved application errors and system failures.
• Trained caregivers on how to launch, access, and use Clinical Modules; Reporting Module, Output Manager, Input Manager, and Administration Module in EHR.
• Documented problems and solutions to train lower-level support on how to properly address customer or product problems.

Desktop Technician

Responsibilities:

• Assisted in supporting and migrating users to a Windows 7 environment.
• Performed imaging of laptops and desktops for over 700 users.
• Deployed and installed desktops and laptops for new and existing user workstations.
• Transferred user .pst files, Desktop, Favorites, and Signatures folder to new computer.
• Remotely install software to users PC (Microsoft Office 2010/2013, Oracle, SnagIt 8, ReadSoft, OnBase, Nitro PDF 8, FTP Voyager, Filezilla, and PGP) in Active Directory.
• Responsible for troubleshooting existing hardware and software issues during and after migration.
• Provided hardware support on all desktops and laptops installed.
• Set up VIP Access for users and granted Admin rights.
• Train new hires in migration process.

Deployment Technician Lead

Responsibilities:

• Supervised and trained employees in the assembling and deployment of Duke Energy Nuclear Power plant work stations and laptops.
• Initiated and lead project planning activities such as scope definition and management.
• Conducted team meetings daily.
• Reported project status on a daily basis.
• Resolved and documented any and all issues.
• Installed over 3,000 units per site weekly.
• Wiped, replaced, and installed new PC’s daily.
• Completed quality assurance worksheets and completed daily reports.
• Interacted with users to ensure complete connectivity.
• Answer user questions and gave step by step instructions.
• Followed up with all users to ensure customer satisfaction.
• Ensured safety and quality during each deployment.

Supervisor/Assistant Manager

Responsibilities:

• Supervised and trained civilian and Armed Force Service employees.
• Established work methods, accepted cooking practices, and sanitary requirements for quality, flavor, and appearance.
• Ensured daily maintenance of the kitchen and work areas.
• Conducted employee counseling.
• Processed and submitted weekly timesheets.
• Authorized leave request.
• Responsible for billing members and processing payments monthly.
• Work Group Administrator for the Commander’s Mess.
• Assisted in providing solutions for all system issues and system projects.
• Key component in developing the new paperless Database System for the Commander’s Mess.
• Assigned responsibilities to plan, track, and estimate projects.
• Implemented new security access procedures and ideas.

IT Representative/Deployment Technician

Responsibilities:

• Executed and codified processes for requesting C4I resources, conferences and VTC/Video Telecommunications coordination, supplies and technical support for 45 staff members.
• Responsible for accounting and disbursement of the Operations Division supply account totaling $10,000.
• Facilitated initial contact and other critical sponsorship functions for new USAFRICOM Joint service members and their families.
• Coordinated audio-visual displays and VTC connectivity for key USAFRICOM four-star level, Flag, and General Officer briefings which included over 100 participants.
• Responsible for effectively training individuals to perform daily duties and utilize VTC.
• Supplied appropriate resources to successfully migrate users and stay within the scope of the project.
• Produced key floor layouts and space allocation plans of all the Operations Center building and rooms; mapping present and future requirements for furniture, equipment, and personnel.
• Deployed over 1000 monitors, KVM switch boxes with cables and power cords. Connected monitors with user’s workstations in preparation of staff migration to ONENET.
• Created a Cost-Matrix template for JTF deployments. While developing this comprehensive project plan, I involved compiling command survey information to identify hardware, software and bandwidth requirements for potential exercises.
• The JTF cost matrix will serve as an innovative tool to create cost estimate capability for future JTF deployments and will serve as the first attempt to quantify operational requirements to OPN for Global mission requirements.
• Peer-to-Peer migrations of user data while ensuring time sensitive installations of the Navy Marine Corps Internet.
• Refreshed legacy workstations with new workstations. Reset new and current user account passwords.
• Installed printers and other essential hardware. Installed Microsoft Outlook products.
• Provided quality assurance and IT support to users on the NMCI Network.