Technical Coordinator Resume

SUMMARY:

Over twenty years of professional experience Information Technology and Service Operations combined.
Information Services professional with a broad range of experience performing IT related activities in small business, large business, and academia.
Strong interpersonal, communication, customer relation, negotiation and decision making skills
Demonstrated success in planning and completing large and complex projects
Technical expertise in troubleshooting, installation and maintenance of servers, desktops and laptops
Experience managing helpdesk, 24/7 environment IT support and outsourcing
Superior work ethic developed by working full - time while attending college
Extensive field service experience

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Technical Coordinator

Confidential

Responsibilities:

Active Directory Domain Administrator
Lead Windows XP to Windows 7 migration
Managed and installed operating systems, software applications and computer hardware
Managed and created Windows and Linux virtual machines using VMWare ESXi, vSphere/vCenter
Managed company websites via HTML, CSS, JavaScript, and Wordpress
Managed web and Linux /Novell /GroupWise servers
Installed and managed printer/copier hardware and network connection, managed print server
Managed and installed network and Ethernet lines, phones/extensions/voicemail seats via Nortel Business Elements Manager
Managed iPhone and IPad fleet using MaaS360 web client software
Installed and managed AccuPos server and POS cash register software systems
Administered CPR+ medical records software and Hometrak scheduling software

Principal and Consultant

Confidential

Responsibilities:

Operated a consulting business a proprietorship
Acted as a technical consultant to clients for network administration, project management, systems analysis, systems administration, operation support systems, printer and copier repair.
Clients were primarily in the production and service industries and ranged from small to medium sized companies.

Technical Services Coordinator

Confidential

Responsibilities:

Managed daily technical operations for multiple business units consisting of over 800 employees dispersed across multiple locations
Deployed and managed videoconferencing network consisting of Cisco video servers and over 100 H.323 endpoints and SIP desktop clients
Managed 24/7 helpdesk operation supporting 800 employees, 3 outpatient offices, and over 10 remote locations
Led implementation of hosted VOIP phone system
Networking and IT administration, VPN and firewall administration
Windows 2008 Server, printer, and router installation, configuration and maintenance
Laptop, desktop and cell phone installation, configuration and maintenance
Purchasing software and hardware and maintaining licenses
Acquired extensive knowledge of the business practice of healthcare institutions and HIPAA compliance.

Technical Support Engineer

Confidential

Responsibilities:

Provided effective and consistent technical support to field personnel, product resellers and customers
Services include support for networked devices and desktop support and configuration
Responsible for using effective call reporting procedures and maintaining the company’s internal service knowledgebase.
Earned consistently high performance and peer reviews

Service Representative

Confidential

Responsibilities:

Coordinated all technical support for several remote locations in the Philadelphia market
Responsible for equipment repairs and related product support
Decreased printer repair costs by 11% and increased machine uptime performed by 27% in 2006
Managed remote parts warehouse inventory and effectively managed the supplies inventory for several remote sites

Field Service Engineer

Confidential

Responsibilities:

Performed all technical support for locations in the Philadelphia market
Responsible for equipment repairs and related product support for computer-based photo reprographic systems
Conducted onsite training seminars for customer’s employees
Top 20% of peer group ranking in effective call ratio and response time
Managed chemical supplies and consumables for over 40 assigned remote sites

Field Service Engineer

Confidential

Responsibilities:

Repaired and maintained high-volume photocopiers throughout the Philadelphia market
Integrated equipment into client’s computer networks and installed appropriate software
Established inventory levels for Canon parts and supplies warehouse

Digital Technical Specialist

Confidential

Responsibilities:

Serviced and repaired high volume photocopiers within an assigned territory.
Trained and supported less experienced technicians and evaluated their performance.
Provided network connectivity support for Canon products.
Met customer demands by providing efficient, responsive and accurate service.