Project Management Resume

SUMMARY:

Passionate Problem Solver with proven experience in all areas of business and project management, effectively driving impactful business decisions and improvements.
Strategic consultant skilled in delivering practical and innovative solutions involving large - scale infrastructure, systems implementation and organizational transformation projects.
Proven trainer and leader of projects that focus on customer needs, consistently strengthening relationships, solving challenges, and identifying opportunities.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Project Management

Responsibilities:

Instrumental in managing the implementation of the field sales force automation/CRM application with customers such as Confidential, Confidential, the launch of the first product offering for a start-up company.
Using Agile delivery launched the world class Wireless Sales Website in less than half the originally estimated time, successfully managing multiple agencies and vendors and positioning the new strategic business line for its nationwide launch. This online presence contributed to the success of market launches, optimized customer experience and tripled online sales for the new wireless sales. Orchestrated marketing communications and campaigns, customer service training and CRM processes in support of the product launches.
Spearheaded the design, development, and launch of the company-wide VoIP training program within CRM process, resulting in improved customer satisfaction, employee productivity and company’s overall performance. Evaluated multiple vendors and negotiated a contract for the best value online collaboration solution.
Managed successful and high cross-functional Amdocs billing platform conversion and enterprise data migration positively improving the experience for the entire customer base.
Enhanced user and Customer Relationship Management experience and increased productivity of over 20,000 users through Enterprise-wide implementation of Single Sign On functionality and Sales Systems and Tools enhancements within IT Ensemble Releases.

Confidential

Sr. Program Manager

Responsibilities:

Developed certifiable Project Management Plan meeting PMP standards and reflecting best industry practices that was used company-wide as an Integrated Project Management Standard.
Produced an additional revenue stream by directing the development and launch of the network-based voice entertainment service Ringback Tones.
Managed launch of the first handset combining CDMA and iDEN technologies with system and infrastructure support that was projected to yield over $0.5 billion in savings and involved over 500 people.

Program Manager

Confidential

Responsibilities:

Provided support to the Sprint Nextel - Business integration team that ensured smooth transition during and after the merger.
Initiated and executed the Sales Customer Touchpoints improvements resulting in streamlined sales channel participation, and enhanced channel-specific and customer satisfaction surveys analysis. Used business analysis and intelligence tools (SPSS, Business Objects, MS Access) to collect, analyze and present data.
Championed implementation of the back office solution to Confidential ’s sales challenges caused by the lack of systems and process support. Working with key sponsors and identifying the right technical teams facilitated the implementation of the system, process and training solution that resulted in increase in sales and employee satisfaction. Solution was used for multiple generations of smart devices.

Confidential

Program Manager

Responsibilities:

Analyzed performance management metrics, incentive plan redesign and implementation of a new Enterprise Incentive Management system. Worked in a matrix environment, coordinating efforts of up to 16 stakeholders and serving as a key point of contact on all programs that impacted more than 5,000 call center employees in the US and abroad.
Implemented largest roll out of total compensation package changes and new performance metrics in the company’s history, improving competitiveness and enhancing corporate business goals.
Developed and documented incentive compensation processes and procedures to enable compliance with Sarbanes-Oxley (SOX) legislation.
Managed more than 20 incentive and performance management programs, guiding the company to achieve 99.9% overall payout accuracy.

Confidential

Process Improvement Manager

Responsibilities:

Championed all stages of process improvement projects from identifying the opportunity and legal ramifications, to business requirements, development, contingency planning, testing, training, and roll out.
Convinced executive leadership to support the proposed change of operational metrics to align efforts of individual business teams with corporate bottom line, resulting in operational alignment and an increase of $150K in monthly revenue and monthly savings of $80K.
Sourced and analyzed data across company systems (Oracle Financials, Remedy OS, vendors’ records and, network operational records) to identify, present and track business improvements.

Commissions Manager

Confidential

Responsibilities:

Established and oversaw all aspects of the Commissions Program to minimize cost of sales and maximize margins. Succeeded in retaining and motivating the most productive sales representatives, support teams, and sales agents.
Process Outsourcing/Negotiations: Researched and evaluated 13 vendors and negotiated contracts yielding projected annual ROI of more than 310%.
Organizational Design: Designed and implemented processes and supporting commission system, built and trained a team to effectively manage commissions operations saving the company over $700K annually.