Project Manager Resume

SUMMARY:

I am looking to use my technical ability, along with my communication and organizational skills in a project management position that allows me to perform for a positive and growing company.

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential

Responsibilities:

Responsible for leading global projects for Confidential through the entire life of the project valued up to and exceeding one million dollars. These projects involved all aspects of network infrastructure including acquisition, installation and configuring of telephony, network circuits, cabling and network hardware.
I was the first and main point of contact for the business.
I created and kept records of all documentation for the project, including charters, escalation, labor tracking and meeting minutes.
I ran team calls for kicking off and progress of all projects, including bridge calls for our engineers when remote work was necessary.

Confidential

Technical Support Specialist

Responsibilities:

Responsible for diagnosing physical hardware failures for desktop and laptop computers, and printers.
Researched warranty information and identifying the correct parts needed to fix the problem.
Worked with on - site technicians to diagnose problems and assist with fixes, or with identifying part numbers, as needed.

Confidential

Technical Support

Responsibilities:

Responsible for handling inbound calls and resolve issues or create tickets in Remedy. When needed, I handled inbound email and web tickets.
I assisted other employees with issues in a group environment.
Interaction with users for on-site techs, getting information as needed and requested. Supported Windows XP, Microsoft Outlook and Office products, remote tools and a variety of dedicated applications.
Supported a variety of accounts, each with their own proprietary needs, including Citizens Financial, Equant, Mead and Honeywell.

Confidential

Cincinnati Lead Trainer

Responsibilities:

Main responsibility was leading and directing classroom training for customers and some employees using a variety of audio/visual media.
I took existing curriculum and tailored it to the needs of the class, since many of the customers were not power users. When not teaching I was responsible for driving sales outside the classroom by selling time to customers in-store.
I would also create displays and set up tables to drive sales. Main courses were Windows, Microsoft Office products and the Internet.

Confidential

Classroom Trainer

Responsibilities:

Primary task was to learn and lead classroom training. I led courses in Windows, and various Lotus and Microsoft applications.
When not teaching classes was expected to learn and expand my knowledge of upcoming classes, and practice delivery of information.

Confidential

Sales Representative

Responsibilities:

I was primarily a sales floor representative, driving sales in the media and software departments by providing information and assisted customers with their purchases. I was promoted to team senior and was a shift lead when the supervisor was not on duty.
I also worked in the Video and Computer Hardware departments, also in a sales capacity.
Eventually I became the assistant classroom trainer, filling in for our main trainer when she was unavailable.