SUMMARY:

• Proven outstanding track record of 12+ years of IT Experience for project management, customer & firm leadership, associate development and mentoring;
• High end leading experience with fortune 500 customers and CMM Level 5 companies. Industry experience: Card Services, Commercial Banking, Logistics and Transportation, Healthcare and E - Learning based Product Development.
• Rich experience with business & system analysis for object oriented, web based software development and implementation using JAVA, J2EE and web based technologies. Has been involved in Application Development, Migration and Infrastructure Management projects.
• Strong leadership; analytical approach to problem identification, assessment, and resolution.
• Experienced through complete Software Development Life Cycle (SDLC), IT Service Management (ITSM) and Agile methodologies. Also experienced in Performance and Memory Leaks Testing for J2EE application.
• Mature business instincts: analyze operations; reduce operating costs; improve processes and increase profits.
• Excellent customer relations habits reflected in strong impact on success.
• Self motivated, energetic, thorough; productive in collaborative/independent environment.
• Promote cooperative & productive work climate; successfully train and motivate personnel.

TECHNICAL SKILLS:

Languages: Java, J2EE, EJB, HTML, JavaScript, JSP, Servlets, XML;

Technologies: J2EE: EJB, JSP, Java Servlets, JDBC, JMS, Design patterns

Middleware: MQ Series, Websphere, WebLogic .

Databases: Oracle, MS SQL Server.

Tools: Set: Planning: MS Project 2007.

SCM: PVCS, Clear Case, VSS.

Test: Test Director, Load Runner, JProbe.

IDE: Eclipse, WSAD, TextPad.

ITSM: New Scale (Service Catalog), Service Now

PROFESSIONAL EXPERIENCE:

Confidential, Phoenix, AZ

Senior Project Manager

Responsibilities:

• Managing Service Desk transition Program at Confidential . This program is aiming at improved service quality and customer experience based on ITIL V3 best practices. It includes Integration of Service Desk function and Service Platform with other key processes like Incident / Problem Management, Change Management, etc. It is to have optimal and real time data available on the Platform with enhanced accuracy. As a Senior Project Manager, my services were utilized to perform
• End to end Program Management support for Service Desk Transition PMO
• Program scoping, Provide strategic direction and oversight
• Support Program as needed from time to time with planning & execution
• Provide timely status and perform required follow-ups with project stakeholders
• Provide timely resolution to critical project issues and performance
• Risk Management, escalations to complete milestones on time
• Provide necessary resources and manage program expectations
• End to end manage transition resource costing, budgeting and tracking
• Review gap analysis between recommended processes for Tools implementation and report opportunity for improvements
• Drive Project Integration and Vendor Management, Including Organizational Level Agreements (OLA)
• Eliminate Functional Redundancies, Assure Consistent Quality
• Leading Facilitator for Collaboration and Collective Deliverables
• Maintain Master Program / Project Schedule, including PMO Standup Project Schedule

Confidential, Phoenix, AZ

Project Manager

• Managed Global Online Program Management (GOPM ) DC 2015, G1 Migration and AIU WAS6.1 uplift stream at Confidential . GOPM is the global web-based online program management systems used by corporate client program administrators to perform maintenance functions for card accounts enrolled within the corporate card program. As a senior Project Manager, my services were utilized to perform
• Program scoping, resourcing, cost and quality management, risk management, status reporting and presenting project status to VPs and Directors on a regular basis
• Identify and analyze applications third party, internal, external and other dependencies/ interfaces mapping . Consolidate server mappings.
• Analyze GOPM transaction response and SLA mapping impacts.
• Define GOPM SLA, latency servicing methods, lead times and move groups dates. Support development of BSD White Glove migration package.
• Support DC2015 migration strategy and Define Testing Strategy (environment readiness, unit, UAT, cut over, parallel, latency).
• Manage and coordinate with different vendors to ensure WAS6.1 uplift infrastructure readiness for GOPM suite of applications.
• End to end manage migration planning, budgeting, tracking, critical path, issues, risks and supporting DC2015 team.
• Managed NGI Platform Support Group (PSG) Level3 work stream at Confidential . Next Generation Interactive Platform Service Group (PSG) is an Interactive group that focuses on implementation, management and support of Next Generation Interactive platform and components. The main responsibility of PSG Level3 is to interface with Interactive development applications, IBM, Service Delivery Management (SDM) and multiple external teams (e.g. HP, Oracle etc.) to ensure that the NGI platform and components are established and maintained to provide high degree of business benefits (high availability, performance and time to market) My responsibilities were to define process and procedures for Level3 support onsite-offshore team. My services were utilized to plan, manage end to end and perform
• Proactive monitoring of production environment to ensure smooth and flawless operations.
• Tracking production environment issue and take necessary immediate actions for service restoration and reporting weekly and monthly platform availability and SLAs at portfolio level with AMEX senior management.
• Investigate and determine root cause after the service restoration is complete and to ensure identified root cause analysis are tested and implemented.
• Coordination and communication with Dependent systems, HP, Oracle and IBM SAs Support for the production environment issues and root cause analysis.
• Build a knowledgebase to draw from when addressing service disruptions and root causes.
• Support NGI platform/infrastructure changes and release management activities to ensure zero down time / impact production implementation.
• Managed IT Service Catalog (ITSC) Distributed Service Strategy at Confidential . The IT Service Catalog is designed as a centralized system for all IT service requests, establishing a single point of entry and serving as a gateway to other service related systems, such as RFS. Confidential wants to consolidate all IT services from seven different Lotus Notes service request databases as well as new services created from the contract restructuring. The purpose was to reduce confusion, complexity and increase tracking capability of service requests.
• My services were utilized to validate process needs for distributed service design, define/develop distributed service design process models, assets, CoE Framework.
• My services were utilized to co-ordinate with IT service owner groups to validate functional, non-functional requirements, end to end project management and implementation.
• Co-ordinate and communication with customers / business and ITSC Tech team to capture end to end and details requirements. Review the functional aspect of above services as well as the infrastructure, environment applications and data management against NewScale service catalog tool capabilities and features.

Confidential, Wilmington, DE

Project Lead / Project Manager

• Managed Customer Management Services (CMS) Project. It provided maintenance for call center applications. Customer support advisors use these applications for solving credit card customers’ queries and problems. Key responsibilities were
• Design and development of middleware services which were deployed on Weblogic application servers using and connects to Oracle DB using EJB and J2EE framework.
• End to End Project management (sizing, estimation, planning and tracking), ready for UAT strategy preparation and implementation, system test planning, client interfacing and mentoring team members for above developments.

Confidential, Philadelphia, PA

Team Lead / Project Manager

• Managed Non loan Transaction Risk Exposure (NL-TRE) Project at Confidential - It aims at mitigating the Commercial and Corporate customer credit risk related to Treasury Service products.
• Designing and development of all small/medium/larger change request using Java, JSP and J2EE framework.
• End to End Project management (sizing, estimation, planning and tracking), ready for UAT strategy preparation and implementation, system test planning, client interfacing and mentoring team members for above developments.
• Deployment and implementation of above changes in Dev, UAT and Production environment for above developments.

Confidential

Programmer Analyst / Module Lead

• Logistics and Transportation Major, Confidential for various projects around 4years involving Shipment query, Transit Time standard enquiry, Shipment Trace registration and shipment monitoring. Key responsibilities were
• Designing and development of Network Proactive Tracking System (NPTS) modules using Java, JSP, EJB and J2EE framework.
• Module management (sizing, estimation, planning and tracking), functional, system test planning and testing, client interfacing, UAT support and performance testing for above modules.
• Deployment and implementation above changes in Dev, UAT and Production environment.

Confidential

Software Engineer

• Healthcare Major in USA, Confidential for project involving handling complaints and appeals for all regions, markets and product, provide consistency in processes. Key responsibilities were
• Development of Claims and Complaints module using Java and J2EE framework.
• Functional and system testing of above module.