SUMMARY:

• Senior IT Project Manager/Scrum Master with over 18 years of industry experience with 10+ years of strong Project/Program Management, Release Management, PMO experience with diverse organizations.
• 5 years as Scrum Master for several programs
• PMP, CSM Agile Certified, SAFe SASM (Scaled agile advanced Scrum Master) and Devops certified.
• Managed multiple multimillion - dollar programs aligning business goals with technology solutions to drive process improvements. Expert in waterfall project management methodologies and good exposure to Agile project management methodologies. Have performed role of Scrum Master for several projects, Very good Knowledge of SAFe.
• Continuous Development, Deployment, Testing, Integration and monitoring knowledge.
• Very strong communication, Customer interaction and management Skills. Ability to resolve customer issues very quickly and accurately and has earned good reputation with customers.
• US Green Card Holder.
• Have extensive Experience working for large scale applications, databases, Managed Upgrade and migration projects
• In Depth Healthcare (4 years), Financial Services, Automotive, Insurance P&C Domain Knowledge, Payment Card processing for Merchants, Subject matter Expertise on Auto Policy Processing system and Claims Applications, Knowledge on Personal, Homeowners, Commercial Lines -Experience in Business Requirements Gathering and Analysis, Estimation, Design, Development; System Analysis; Functional, Systems & Integration Testing

TECHNICAL SKILLS:

CRM/Siebel Skills: Siebel Tools Configuration, Siebel VB and Siebel eScripts, Business Services, Siebel Application and Server Administration, Siebel WorkFlow Administration, Siebel EAI, EIM, Siebel Repository and Environment Management, OBIEE 10.1.3.4.0, Siebel Analytics 7.5.x and 7.8.x, Siebel 6.x (2000), 7.0.x & 7.5.x

Web Technologies: REST Web APIs/services, JSON, SOAP, SOA/distributed systems

Languages: Java, J2EE, Servlets, JSP, XML, XSL, HTML, Spring, Hibernate, SQL +, PL/SQL, C, EASYTRIEVE, VS COBOL II, DEVELOPER 2000, Forms 4.5, Reports 2.5, JSP, VB 6.0, POWERBUILDER 6.0 WITH PFC, SAS, BASIC, OIPA configuration

Mainframe Skills: VS-COBOL II, JCL, DB2, CICS, IBMDB/DC, TSO-ISPF, VSAMFILE-AID, EASYTRIEVE, CHANGEMAN, ENDEVOR, IBM UTILITIES, INTERTEST, XPEDITER, INFOMAN, VANTIVE

Tools: and Utilities: JIRA, Confluence, Jenkins, GIT, SVN, Rational Clear Quest, Mercury Win runner, LoadRunner, Gentran Integration Suite, APP dynamics, Mercury QC

Databases and Tools: ORACLE 8i/9.x, DB2, ISQL, IMS DB/DC, IDMS, OIPA V9

Operating Systems: WINDOWS, MS-DOS 6.2, MVS

PROFESSIONAL EXPERIENCE:

Confidential, Torrance, CA

SAFe Scrum Master

Responsibilities:

• Facilitated Sprint Planning meetings, Daily scrum, sprint review, product backlog refinement meetings and sprint retrospective meetings - CY17 architecture is quite complex involving Amazon Web Services (AWS) - Cloud Computing Services and MQIPT for the first time in TMS.
• Attended PI planning workshops and facilitated system demo, inspect and adapt workshops for future PIs and Release Management meetings.
• Helped the Product Owner/product Management in maintaining, refining and prioritizing the product backlog.
• Worked closely with the Release Train Engineer for the ART in coordinating dependencies between various scrum teams
• Helped the team in deciding the sprint backlog for every sprint.
• Effectively managed various stakeholders, EISP, EA, TESS, Customer Central, CPD, ES (Infrastructure), SXM, UIE and TSC in CY17 project and achieved critical decisions and solutions. Helped the team in making decisions
• Helped the team to write and split User stories, breakdown Epics.
• Used JIRA to maintain product backlog and sprint backlog and to create and track user stories, Sprint planning, tracking and managing sprints, created Scrum and Kanban boards, status reports and burn down charts.
• Confluence was used to maintain project documents such as project plans, project scope, and status reports and to assign tasks.
• Managed financials, budgets, invoicing and forecasting in terms of resources and costs for financial year.
• Tracked team progress by creating sprint burndown charts and Release burndown charts
• Perform sprint retrospectives to capture lessons learned and what can be improved in next sprint.
• Worked on SAFe framework with other scrum teams, Attended Scrum of Scrums to coordinate dependencies across various other scrum teams in Agile Release train, worked with Release Train Engineer, System Architects and system Team for Infrastructure requirements and to support integration testing,
• Mitigated impediments during the sprint in terms of issues and risks
• Coordinated across various teams like TESS, Customer Central, CPD, ES (Infrastructure) so that ICE team’s dependencies are met. Facilitated regular meetings with various stakeholders to ensure dependencies and milestones are met.
• Track, monitor, report and communicate, design, development and testing activities on behalf of entire team
• Tracked and communicated team velocity and sprint/release progress and another metrics
• Created and published weekly status reports and weekly dashboards
• Ensured timely review, approval and sign-off the deliverables
• Organized and drove the necessary meetings to arrive at the solution design, SAD, SDD, MQ cookbook reviews, mitigate various issues and risks, Coordinated between various business and IT stakeholders and ES PM.
• Had regular meetings with offshore team to understand progress, challenges and remove blockers for the team. Provide guidance and direction to offshore and onsite team.
• Training and mentoring the team on enforcing agile operations and scrum principles
• Prepared the JIT environment and connectivity plan and tasks for JIT testing in QA environment for EIG datapower and MQIPT
• Led the Performance testing team in completing the Performance test strategy, scripting and test execution
• Created and consolidated Prod deployment and Rollback strategy, Plan and cutover tasks, DR test strategy for MQIPT and DR execution
• Led the initiative to achieve ICE HA (High availability) requirement of 99.99 for Datapower appliances, EIG web services and MQ for production support. identified Gaps and made customer presentations in current monitoring, alerts, for Datapower and MQ env, logging, Release management, planned maintenance/upgrade, Incident and troubleshooting processes so that HA can be achieved.
• Led the ICE Web Service Test Automation and Service virtualization POC and proposal.

Confidential, Torrance, CA

SCRUM Master Roles/Project Manager

Responsibilities:

• Helped the Product Owner in grooming and prioritizing the product backlog.
• Facilitated Sprint Planning meetings, Daily scrum, sprint review, product backlog refinement meetings and sprint retrospective meetings There were several complications on the solution design and performance tuning aspects of the VIS project but could successfully deliver the Monolithic and Lean Services to production on time after getting sign off on regression testing from all the 21 existing legacy consumers.
• Helped the team to write and split User stories, breakdown Epics and estimate user stories
• Used JIRA to maintain product backlog and sprint backlog and to create and track user stories, Sprint planning, tracking and managing sprints, created status reports and burn down charts.
• Confluence was used to maintain project documents such as project plans, project scope, and status reports and to assign tasks.
• Track, monitor, report and communicate, design, development and testing activities on behalf of entire team
• Communicated with resource managers, developers, product managers and technical support specialists on product issues
• Participated in developing and maintaining team standards, tools, and best practices
• Created and published weekly status reports and weekly dashboards
• Mitigated impediments during the sprint in terms of issues and risks
• Tracked and communicated team velocity and sprint/release progress and another metrics
• Ensured timely review, approval and sign-off the deliverables
• Organized and drove the necessary meetings to arrive at the solution design, SAD and ADD reviews, mitigate various issues and risks, Coordinated between various business and IT stakeholders and ES PM.
• Had regular meetings with offshore team to understand progress, challenges and remove blockers for the scrum team. Provide agile guidance and direction to offshore and onsite scrum teams.
• . Provided constructive feedback and mentoring to onsite as well as offshore team members. Encouraged new ideas in the team and supported and led new initiatives in solutioning and PT tuning.

Confidential, Torrance, CA

Scrum Master

Responsibilities:

• Facilitated Sprint Planning meetings, Daily scrum, sprint review, product backlog refinement meetings and sprint retrospective meetings
• Attended PI planning workshops and facilitated system demo, inspect and adapt workshops for future PIs and Release Management meetings.
• Helped the Product Owner/product Management in maintaining, refining and prioritizing the product backlog.
• Worked closely with the Release Train Engineer for the ART in coordinating dependencies between various scrum teams
• Helped the team in deciding the sprint backlog for every sprint. Effectively managed various stakeholders,
• Helped the team to write and split User stories, breakdown Epics.
• Used JIRA to maintain product backlog and sprint backlog and to create and track user stories, Sprint planning, tracking and managing sprints, created status reports and burn down charts.
• Confluence was used to maintain project documents such as project plans, project scope, and status reports and to assign tasks.
• Managed financials, budgets, invoicing and forecasting in terms of resources and costs for financial year.
• Tracked team progress by creating sprint burndown charts and Release burndown charts
• Perform sprint retrospectives to capture lessons learned and what can be improved in next sprint.
• Worked on SAFe framework with other scrum teams, Attended Scrum of Scrums to coordinate dependencies across various other scrum teams in Agile Release train, worked with Release Train Engineer, System Architects and system Team for Infrastructure requirements and to support integration testing,
• Mitigated impediments during the sprint in terms of issues and risks
• Tracked and communicated team velocity and sprint/release progress and another metrics
• Created and published weekly status reports and weekly dashboards
• Ensured timely review, approval and sign-off the deliverables

Confidential, San Francisco, CA

Scrum Master/Project Manager

Responsibilities:

• Single point of Contact for EDF CQ vertical for all planning, monitoring, delivery and status reporting activities for design/development/QA/SIT team for Releases 14.07, 14.075, 14.08 and 15.01.Also, managed PMC, EMH and SMU verticals for brief periods.
• Scrum master of EDF vertical teams.
• Prepared, Tracked and monitored the scope, estimates, timelines, deliverables, status, risk and issues log for design/development and QA team.
• Helped the Product Owner in grooming and prioritizing the product backlog.
• Facilitated Sprint Planning meetings, Daily scrum, sprint review, product backlog refinement meetings and sprint retrospective meetings
• Helped the team to write and split User stories, breakdown Epics and estimate user stories
• Used JIRA to maintain product backlog and sprint backlog and to create and track user stories, Sprint planning, tracking and managing sprints, created status reports, created Scrum Boards and burn down charts.
• Confluence was used to maintain project documents such as project plans, project scope, and status reports and to assign tasks.
• Track, monitor, report and communicate, design, development and testing activities on behalf of entire team
• Created and published weekly status reports and weekly dashboards
• Mitigated impediments during the sprint in terms of issues and risks
• Tracked and communicated team velocity and sprint/release progress and another metrics
• Ensured timely review, approval and sign-off the deliverables
• Coordinated between various business and IT stakeholders and other scrum Masters and Project Managers
• Determined the skill set needed and review resource availability pipeline and identify spare capacity Matched spare capacity with projected timelines and required skills. Request resource allocations from Resource Managers based on the spare capacity
• Have extensively worked with Microsoft Project server, Project web app and used the Resource center to plan resource allocation, track resource utilization and find available capacity of resources, time sheet tracking, created business Intelligence reports, and used Project center to get a view and status of the projects. Have also used Microsoft project server for issues and risks Management. Maintained issue and risk tracker in SharePoint
• Created and publish Project plan (MPP) based on effort and release calendar with detailed tasks in each SDLC phase; Assign identified resources to tasks in MPP.
• Responsible for Solution and Complexity Estimation
• Ensured timely availability of dependent deliverables such as config data, test data for different scenarios, de-identified production data
• Ensured timely review, approval and sign-off the deliverables
• Created and publish weekly status reports on Dev and QA progress for the vertical and share with senior Client and Cognizant Leadership.
• Identified, log and follow up on risks and issues impacting the CQ vertical on a regular basis
• Get revised estimates from team at the end of each phase and Update / Create new CR due to effort revision
• Periodically reached out to the team to track actual progress against plan Update the Project plan daily with actual progress
• Coordinated with QA PM for the vertical and plan the UIT and Functional Testing of the Widgets in the vertical, Share the Dev Plans with QA and review the QA plans.
• Attended Daily stand up calls with Offshore PMs to ensure road blockers for offshore work are removed. Involved in planning, Time and Resource Estimates and monitoring activities with Offshore PMs and to discuss the status, issues and risks and come up with mitigation plan.

Confidential, San Francisco, CA

Onsite Project Manager

Responsibilities:

• Project Management of various releases for HCR project 13.075 and 13.08 related to Cognizant at client BSC.
• Managed both onsite and offshore delivery of the project. Responsible for Managing 50 resources at Onsite and around 80 resources at Offshore for 13.075 Release which had multiple challenges such as gigantic scope, ever increasing scope, stiff deadlines, late approval of CRs beyond code freeze date, the scope of 13.075 Release had CES, Sysdate and HCR/SG projects
• Prepared the effort estimates for the identified scope and arrive at the Design and Dev phase timelines
• Prepared project schedule, timelines and projected number of resources with IT PMs and seek approval
• Determined the resource skill set needed and review resource availability pipeline and identify spare capacity
• Matched spare capacity with projected timelines and required skills. Request resource allocations from Resource Managers based on the spare capacity
• Have extensively worked with Microsoft Project server, Project web app and used the Resource center to plan resource allocation, track resource utilization and find available capacity of resources, time sheet tracking
• Created and published Project plan (MPP) based on effort and release calendar with detailed tasks in each SDLC phase; Assign identified resources to tasks in MPP, Share the identified resources and their % allocation with IT PMs and seek approval
• Periodically reached out to the team to track actual progress against plan Update the Project plan daily with actual progress, Provide daily status on the Release widgets to ITPMs and external stakeholders
• Identify, log and follow up on risks and issues impacting the Releases on a regular basis
• Get revised estimates from team at the end of each phase
• Updated / Created new CR due to effort revision
• Tracked, monitored, report and communicate, design, development and testing activities on behalf of entire team
• Created and published weekly status reports
• Created JIRA tickets and assign to QA once code is deployed. Work with the team on defect resolution and closure
• Identified the resources availability and scheduled Knowledge transition sessions with PROD support team Deploy release, knowledge transition and warranty support.

Confidential, Atlanta, USA

Project Manager

Responsibilities:

• Responsible for Managing 40 resources, Resource planning, resource utilization based on work forecast, Allocation of work among the team members based on priorities in product conversion track and interface track Preparing High level and Detailed Project Plan, Project Schedule, Test plan, Test Strategy, SOW preparation and Review. Supervised day-to-day project functions.
• Monitored and provided daily status report and weekly status presentations so that extremely aggressive deadlines of this project can be met. Highlighted and escalated the various issues and risks in daily status Report and with higher Management and Customer. Attended daily customer calls to track the progress of the Project and discussed the issues in product conversion and Interfaces and corresponding action items. Facilitated the daily management call to monitor the health of the project and discuss the key focus items and issues. Monitoring offshore productivity and utilization
• Coordinated with various groups and the Leads so that action items are met, provided guidance and direction to the team in terms of approach and solution, Responsible for all Offshore delivery of the Project and meeting the target dates for the various phases of the Project Day 1, Day 2 and Day 3. Single point of contact for all escalations and issues from Offshore.
• Managed the customer expectations on the various deliveries, participating in high level and detailed design review meetings, test strategy review meeting with the customer, identified the gaps in the design, planned the weekly and daily work for the team, highlighted the issues that need Oracle’s intervention and solution, making sure the local environment and ING environment are ready and have no issues. Finalized the retrofit strategy for Oracle V9.6. Maintained the status tracker sheets for product conversion and interface track for each resource and status.

Confidential, Woodland Hills, CA

Onsite Project Manager/Subject Matter Expert

Responsibilities:

• Responsible for Managing 3 resources at Onsite and around 20 resources at Offshore, Resource planning, resource utilization based on work forecast, Allocation of work among the team members based on priorities and various companies and Lines of business, Preparing estimates time and cost, detailed and High level Project Plan, Project Schedule, Project scope, Test plan, Test Strategy, Defect reports. SOW preparation and Review. Supervised day-to-day project functions, delegate tasks
• Single Point of Contact for all Project and file Delivery and issues related to all the Companies and Lines of business. Daily Status reporting and Weekly Status Reporting to the Farmers QM Management and Program Management, preparation of Weekly deck presentations to the client on the Status of the various Cycles of the Project for all Companies involved, Presenting Defects, Risks, Challenges and Environmental Issues to the Customer and Various Downstream Groups from all Companies
• Daily Meetings with Business users regarding the Test scenarios, status of file delivery, Discussions with Siebel Development Team, Pega Development Team, ALSB, CMA groups on issues faced and Defect resolution
• Interaction with various Downstream groups in getting the test requirements, finalizing the Test Scenarios Daily Onsite Offshore calls to resolve issues faced by offshore and track status of the offshore delivery, clarifying the questions and concerns raised by offshore, monitoring offshore productivity and utilization
• Responsible for end to end implementation of the project, starting from business requirements gathering, providing leadership and guidance to the team in preparing test scenarios, advising the team on test coverage, review of test scenarios, gathering the detail design and mapping requirements, Test case Design review, Test execution Review and creating of files and file validation, creation of defects, defect retests
• Providing metrics to the Client Management on Functional, Downstream Defects and Escalation of Environmental issues and Risks, Negotiation with the Client Manager in terms of delivery timelines and Scope of Work.
• SME (Subject Matter Expert) on Claims at Confidential . Performed the role of SME for Downstream Testing project and is responsible for review of Test Strategy, Test Planning and Test Case Design, Test Automation design, Defect creation, status reports and manage the progress of this project. Responsible for answering all queries related to test coverage, test case design and defects by team members. Responsible for providing leadership and guidance to Testing Team through his Subject matter knowledge.
• Onsite Lead for the 21st century testing delivery and answering to User Queries.
• Getting sign-off for all phases from Business and IT users of all Downstream Groups involved before go live

Confidential, Simi Valley, CA

Project Manager/Subject Matter Expert

Responsibilities:

• Created project plan, project schedule, Resource Plan, task lists, target timeline and key milestones
• Involved in estimating effort and provide ROM (rough order of magnitude) hours to senior management on each project task
• Status Reporting and Escalation to senior management for any unresolved issues.
• Managed the overall implementation of Financial Engine Downstream processes and all downstream files for projects such as HEART Release 1, 2 and 3, Foremost Release 2.1 integration, CFE 2.0(Claims Financial Engine 2.0), Peachtree, and CLUE etc. Responsible for the Project delivery of the Citibank files.
• Responsible for overall project planning, effort estimate, resource planning, risk and issue management, cost management, leading the high level and technical design and development efforts for onsite and offshore team members and providing leadership and subject matter expertise in development, testing and implementation.