Summary of Qualifications

• Formal and specialized training in Information Systems, Automated Information Technical Management and Project Management.
• Over 25 years of responsible military, contractor, and government experience; career reflecting flexibility and progression from Senior Systems Analyst, Operations Manager, Technical Project Manager, Information Technology Specialist, and culminating to my current position of Information Technology Specialist/Project manager.
• Excellent organization and communication skills; verbal, written, and presentation.
• Ability to assess needs, analyze and solve problems; attention to detail.
• Management-level decision-maker; accountable for setting priorities, planning and meeting goals.
• Possess ethics and character of the highest caliber; credited with giving 100% effort and inspiring subordinates and associates to the same level of performance.
• Self-motivated, reliable, professional, competent.Offering a balance of technical proficiency, experience, leadership, initiative, and the ability to interface effectively with all levels of management, personnel and clientele.

PROFESSIONAL HIGHLIGHTS

Information Technology Specialist/Project Manager 5/09 - 3/12
Confidential, Alexandria, VA

• Coordinated activities to upgrade USPTO's SharePoint System to a multi-server Enterprise System.
• Served as System Administrator for and maintained USPTO's Enterprise SharePoint Server and systems.
• Led efforts to stabilize and optimize the USPTO Enterprise SharePoint Systems coordinating events and working directly with Microsoft's Account Managers and SharePoint Engineers.
• Provided SharePoint hands on training and technical assistance to End-Users throughout USPTO, averaged 15 hours of training support weekly.
• Coordinated efforts with Cyber Security Division and conducted the annual FISMA Security Scan on USPTO's Enterprise SharePoint System.
• Participated as SharePoint Subject Matter Expert in meetings with Office of General Counsel, on matters related to implementing eDiscovery in the Enterprise SharePoint system.
• Led efforts to expand SharePoint Support by adding two contractors which also added COTOR duties and responsibilities to me.
• Developed method and methodology for managing work processes and deliverables for the SharePoint Support Contractors.
• Developed SharePoint Training course and syllabuses.
• Implemented SharePoint Instructor Led Classroom Training
• Worked with the Help Desk in establishing SharePoint Tier 1 and Tier support.
• Develop a comprehensive SharePoint Support process flow document.
• Represented USPTO at the Census Bureau in a SharePoint planning and strategy meeting, shared lessons learned from USPTO's SharePoint implementation.

Information Technology Specialist/Project Manager 10/06 - 5/09
Confidential, Alexandria, VA

• Designed, developed, and maintain US Patent and Trademark Office Search and Information Resources Administration (SIRA) SharePoint Servers and Systems.
• Create SharePoint Site Collections, configuration and content databases and SharePoint Team Sites.
• Maintain and manage a small server farm containing 360 + SharePoint Team Sites.
• Serve as the SharePoint Administrator providing customer service and solutions to PTO's SharePoint User Community.
• Managed the Test and Development Lab working closely with the Help Desk in coordinated activities for testing and releasing deployment packages and updates to 30+ Automated Information Systems (AIS'S) and Software Applications.
• Developed test scripts and use cases to prototype and implement new COTS applications to support 10 - 15 different desktop baseline configurations.

Information Technology Specialist/Project Manager 2/02 - 10/06
Confidential, Alexandria, VA

• Served as Project Manager leading efforts to migrate the Patent Corps (9,000) desktops from MS Windows NT to MS Windows XP.
• Coordinated testing and packaging of seven different Desktop Baseline Configurations. Worked closely with the Help Desk in coordinating deployments.
• Brief Senior Managers regularly on the migration activities and progress.
• Conducted meetings related to system applications development with Program Managers and System Development Managers
• Developed setup and installed SharePoint Team Services System.
• Managed SharePoint Team Services System and served as the SharePoint Administrator for over 20 SharePoint Team Services Sites.
• Managed the Test and Development Lab working closely with the Help Desk in coordinated activities for testing and releasing deployment packages and updates to 30+ Automated Information Systems (AIS'S) and Software Applications.

Technical Project Manager 4/98 - 2/02
Confidential, Washington, D.C.

• Rescued a failing project that was 65% understaffed added four additional positions that amounted to an additional 350k of revenue
• Served as Project Leader - providing Technical Management for staff of 32.
• Provided oversight responsibility for 24/7 computer operations and production control - generating print and other output media to over 35,000 customers.
• Produced contract deliverables ranging from evaluating software/hardware to writing position papers, according to, and on schedule.
• Implemented the use of system development life cycle (SDLC) principles to migrate 70+ applications into the control of automated batch processing.
• Performed detailed budget analysis and cost projections for an annual budget of $36 million.
• Interacted with multiple vendor and subcontractor personnel managing Service Level Agreements ensuring service and goods were delivered.
• Worked closely with Government Managers to formulate business and performance objectives; managed tasks to develop Business Impact Analysis, Contingency and Disaster Recovery Plans.

1997 - 1998 Senior Systems Analyst
Confidential, Herndon, VA
Handpicked for this position, based on proven performance for Senior Technical Lead at a prior assignment.

• I was responsible for providing technical troubleshooting, software support and technical assistance in support of VTAM, VPS, and TCPIP.
• Led an initiative to customize Simmware A2B 3270 terminal emulation software. Successfully migrated over 200 end users from prior version Windows 3.1 SIMPC to Windows 95 A2B version.
• Work on the Gateway Support Team in maintaining and upgrading the Microsoft Access Unit e-mail server and Soft Switch Gateway.
• Assist clients with F.T.P. connectivity problems and T.C.P.I.P. VTAM Printing system problems.
• Make changes and updates to VTAM and VPS tables.

1996 - 1997 Senior Analyst Assistant Help Desk Manager Preferred
Confidential, Reston, VA

• Improved help desk customer satisfaction from 65% to 90%.
• Closed backlog of 300 unresolved problem tickets within a month.
• Trained staff to troubleshoot VTAM, CICS and VPS problems.
• Assisted clients with workstation software/hardware and mainframe applications problems.
• Provide 1st and 2nd level support in resolving client problems. Document and track problems using Helpdesk Expert Automation Tool (HEAT).

EDUCATION HIGHLIGHTS
Master Certificate Project Management
Currently enrolled in Microsoft Online CBT MCTS Microsoft Office SharePoint Server 2007 Configuration (due to take the exam by the end of December 08)
Numerous Certificates of Training in Leadership, Effective Communications, Organizational Effectiveness, IT Products and Software