SUMMARY

I have over 20 years experience and knowledge in business development, planning, directing the contracting installation activities of telecommunications and network equipment related to telecom systems, voice, data, paging and cctv systems, and data centers, coordination activities with IT departments where I provided administrative and design support to Building Owners, IT Directors, Construction Managers, Architects in the Commercial Enterprise and Government sector.

Background includes:
Experience as an IT/Telecom Project Management both onsite and remote. Structured Cable Engineering, overseeing the engineering/design, project integration and planning, technical technology construction management, quality control and quality assurance management, administration management, operations management, risk management, installation/repair supervision, construction management , commissioning and compliance reviews for Inside and Outside Cable Systems (ISP/OSP), Telecom Equipment Installation, Wireless Systems.

Highlights of Qualifications:
Disciplined in remote management procedures
Admirable experience of managing Wireless communication, administering telecom procedures and managing technical issues
Expertise working in telecom industry
Operational knowledge of signal systems and technology
Exceptional knowledge of Fiber Optic and Access networks
Remarkable ability to perform troubleshoot on process and resolved issues
Ability to lead a team and work effectively in a group
Outstanding skills to perform research on internet
Good understanding network topology
Ability to coordinate, facilitate and direct simultaneous activities
Solid understanding of telecom systems and documentation process

COMPUTER SKILLS & Software Applications
MICROSOFT Office/MICROSOFT Project/MICROSOFT Visio/MICROSOFT PowerPoint/MICROSOFT Outlook; SOPDOE/IVAAP/Sun Secure/PON INMS/ISS/ESMS

TECHNICAL PROFESSIONAL EXPERIENCE

Confidential
Area Service Delivery Manager - Managed Services (May 2012- Current)

• Effectively maintain ITIL Service Incident Management methods and procedures, onsite and remote, daily to reflect the proper guidelines of Incident management and reporting to include: root cause analysis, incident reporting, operating level agreements and objectives
• Remotely maintained Verizon/COPA IPT Transition Project
• Execute daily meetings with the Change Advisory Board to review Request for Change documentation to include: solutions, workarounds, back out plans, as well as impact analysis to the enterprise network
• Worked closely with vendors and contractors to ensure that equipment procured and installed met Government requirements and specifications Conducted QA/QC inspections on telecom projects that included reviewed final plans, specifications, special conditions agreements and coordinated inspections of the contractors and work performed by crews
• Oversee day to day operations, to include daily reporting and touch point meetings as the liaison between three Executive Towers to include: CoPA/Siemens/Verizon
• Project lead for the SIEMENS/COPA/Verizon VoIP IPT transition project as the Senior Lead Technical Project/Program Director throughout the Commonwealth of Pa.
• Accomplished a multi faceted VoIP Core platform environment located into locations comprised of : Cisco, Juniper, IBM, Enterasys, Barracuda and ACME SBC hardware elements
• Responsible for migrating 57,000 lines of ISDN copper lines into a Managed VoIP platform service/solution ensuring proper Service level management and objectives for the Commonwealth of Pennsylvania
• Successfully manage onsite service engineer team, field engineer and survey teams, as well as third party vendors assigned to the project
• Successfully manage daily calls with designated Channel Partners to review SOW, SLA, and Change order management procedures
• Supervise the installation of Agency site equipment packages to include: OpenScape Branch (OSV), Mediatrix (Survivability gateway), Enterasys (VoIP Soft switch), and Phybridge (VoIP/DSL Gateway)

Confidential
Remote Telecom Project Manager August 2009 - May 2012

• Remotely established project design from conception to implementation and monitor its progress.
• Developed material specifications and scope of works for projects.
• Successfully monitored processes and initiated solutions for reducing cost for projects.
• Managed Project Life Cycle and implemented process on a daily basis.
• Documented all project reports and recorded it for future references.
• Remotely coordinated project and ensured compliance with estimated costs and timeline.
• Designed Engineering database to incorporate into the Liberty Database for tracking and reporting purposes from an Engineering effort
• Directed internal testing process for Verizon/COPA EIS (Enterprise Internet and Security) Data Centers in Pittsburg and Philadelphia
• Designed Siemens/COPA Transformation Incident Management Support Desk
• Managed Low Level Design meetings with Engineering, Architect, and all stakeholders to ensure QoS as well as the architectural network variables were implemented ensuring clean transitions.
• Remotely led onsite Technical PM in designing technical facilities (e.g., Security Command and Control centers, Communication centers, Operations centers, and Computer data centers) and other telecom related projects (MDF/IDF design/build).
• Responsible for project management activities for cable infrastructure, communication systems, security systems, and Wireless projects.
• Utilized project management skills using the PMI PMBOK Mythology

Chronology of Professional Experience

Confidential, March 2008 - Aug 2009
Voice/Data Project Manager

Confidential, March 2007 - March 2008
NOC Engineer/Manager

Confidential, Dec 2006 - March 2007
Operations Manager/Project Mgr/Engineer-

Confidential, Nov 2003 - Aug 2009
Telecom Project Manager

Confidential, Farmers Branch, TX Jan 2006 - Dec 2006
Project/Field Operations Manager

Confidential, Washington, D.C.
Area Operations Manager/Outside Field Manager/Field Network Tech Jan 2002-Nov 2006

TRAINING/CERTIFICATIONS/INDUSTRY ASSOC. MEMBERSHIPS/EDUCATION

• BICSI Certified System Technician for Structured Cable Systems (SCS), Fiber Optics, Wireless, CATV, Paging Systems
• BICSI LAN (LAN Specialist)
• Lucent AT & T Management Training (USLEC)/Lucent AT & T Installation Training
  Lucent AT & T Job Safety Training/Lucent AT & T (Transmission Training for T1 & Special Circuits)
• Lucent AT & T PBX Training /Lucent AT & T 5ESS Training
• Santera Soft Switch VoIP Training/Alcatel DACS 1630/1631Training/Data Center
• Training (ANSI/TIA 942) ADC/Tellabs DACS 5320/5500
• Training Valcom Paging Certification/Siecor Fiber Design and Installation Certification
  Systimax Design Certification /Systimax Wireless Design Certification/Systimax Cat 6
• Training 3COM VoIP Training/Adtran
• Training Phillips Security Cameras
• Training/D-Link Security Camera
• Training Ortronics Certified Installer
• Training/Panduit Certified Installer/Leviton Certified Installer /Leviton Fiber Certified Installer
• PBX Installer-Conducted PBX and Key Telephone System installations
• Special Circuits Installer (T1 Special Circuits)-Conducted installation, repair and extension of special circuits

INDUSTRY ASSOCIATIONS, MEMBERSHIPS
Building Industry Consultant Services International (BICSI) ; Association of Cable Professionals

Education
Network Engineering