SUMMARY:

• Senior consultant with background in engineering and over 14 years of progressively intense IT experience including over 12 years of experience with packaged and custom software.
• Familiarity with a variety of software products, packages, and integrations substantiates ability to utilize technology and apply requirements to fulfill business needs.
• Extensive skillset leverages solid Project Management, Lean Six Sigma, and Agile skills to eliminate
• “project waste” related to time, budget, and manpower, while continuously exceeding client expectations.

TECHNICAL SKILLS:

Functional Skillset: Agile & Waterfall Methodologies, Project & Program Management, Implementation & Integration, Process & Performance Management, Change Management & Governance, Infrastructure & Application Transition, ITIL Certification, MS SQL Server Certification, Scrum Master Certification, Lean Six Sigma Green Belt

Technical Skillset: Clarizen, Jira, RMSIS, Confluence, Sharpcloud, SAP, BW, MS SharePoint, MS Project, Siebel ver.2000 - ver.8.1, Quality Center (Test Director), C, C++,VB, VB.NET, ASP.NET, Java, JavaScript, PL/SQL, HTML, XML, MS Office, TOAD, MySQL, Oracle10i, RDBMS, UNIX, Linux, Windows 95/98/2000/NT/ XP

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, Ca

Technical Project Manager

Responsibilities:

• Managed data integrations related to Cages, Cabinets, Patch Panels, Power Circuits, and Cross Connections
• Participated in the coordination of physical audits for several vendor sites
• Facilitated daily scrums, sprint planning sessions, sprint reviews and retros
• Removed roadblocks to ensure productivity
• Created and managed requirements through Clarizen
• Managed and reported project and team status weekly/bi-weekly
• Bi-Weekly, monthly, and quarterly executive reports
• Creation of Share Point site and folder structure for project collaboration
• Management of team activities across multiple time zones
• Requirements management and prioritization via hybrid Agile/Waterfall approach

Project Manager

Responsibilities:

• Financial forecasting for multi-million dollar initiative
• Facilitated daily scrums, sprint planning sessions, sprint reviews and retros
• Removed roadblocks to ensure productivity
• Created and managed requirements through RMSIS(Jira Plug-in)
• Managed and reported project and team status with Jira
• Creating and managing a suite of reports related to deterministic/stochastic modeling
• Bi-Weekly, monthly, and quarterly executive reports
• Project plan creation and management of activities for a team of 20+ international developers
• Management of team activities across multiple time zones
• Requirements management and prioritization via Agile (in a Waterfall client environment)
• Automation of manual processes derived from legacy systems that span across the logistics supply chain

Engagement Manager

Responsibilities:

• Creation of procedures for collecting information about CMMI projects
• Creating an approach to developing and base-lining the Process Asset Library and Quality Management System
• Creation of Governance Model, Training Plan, Change Management Plan
• The coordination of CMMI Appraisal facilitation for SCAMPI (B) and SCAMPI (A) assessments

Portfolio Manager

Responsibilities:

• Supported and documented requirements for several applications hosted on .NET Framework (CMS, DotNetNuke, SharePoint)
• Created User Stories, Use Cases, business process flows from requirements gathering
• Defined IT solutions for multiple business units based off of requirements gathering
• Created scope statement documents in order for projects to get approved by sponsors
• Created business case documents to help sponsors, stakeholders and PMO define program portfolio across several business units
• Defined project engagement process for Business Analyst group
• Created project initiation process for Demand Management group
• Created and lead presentations on vendor analysis and project initiatives
• Managed cutover tasks for system development and integration across several business units
• Managed vendor relationships to ensure that metrics and project milestones are being met on a consistent basis
• Development and maintenance of reports in Spotfire and Qlikview

Project Manager

Responsibilities:

• Led JAD sessions for Loyalty design
• Created User Stories and Use Cases for Loyalty design
• Created business process flows for Loyalty as-is and to-be processes
• Created integration design between Loyalty application and homegrown customer web portal
• Working in conjunction with an onshore/offshore mode.
• Created functional design document for GDC resources.
• Built full scale prototype for JAD sessions
• Developed programs and promotions for loyalty members.

Technical Project Manager

Responsibilities:

• Plans and manages large-scale projects of significant complexity
• Manages people for projects involving department or cross-functional teams focused on the delivery of projects until finished
• Plans and directs schedules and project budgets
• Monitors one or more concurrent projects from initiation through delivery, interfacing with customers or internal personnel. Organizes project activities that may require interdepartmental meetings and communication ensuring completion of the project on schedule and within budget constraints
• Assigns and monitors work of technical personnel, providing support and interpretation of instructions/objectives
• Responsible for ensuring appropriate resources are allocated. Manages any changes required to meet or exceed the expectations established in project designs
• Led JAD sessions
• Created User Stories and User Cases
• Created WBS for phase I &II
• Created business process flows
• Interviewed and staffed resources for Phases I & II of project
• Created business requirement and functional requirement documents for a policy-generating CRM application
• Supported transitions from .NET applications (Web Forms, MS Visual Studio) to Siebel CRM.
• Created project plan and scope management plan for Phase I & II rollouts
• Served as mentor for junior Siebel resources
• Created and designed multi-org structure within the Siebel application
• Loaded organization, account, address, and contact data with the use of EIM
• Installation and support of Siebel UCM in replace of SAP CRM solution
• Performed bulk inserts with complex SQL commands
• Created technical design documents to start the development cycle
• Created tables, columns and joins for report and GUI development
• Created screens, views and applets
• Created workflows for nightly activation/deactivation of accounts and policies
• Created users in the Siebel application as well as database level with MSSQL Server 2005
• Assisted with server and user specific Siebel software installation

CRM Application Manager

Responsibilities:

• Created processes and protocol for the management of the overall development of business applications for 4 business units with the use of Agile and Waterfall methodologies
• Led team of 6 to 8 core resources in managing development and production for multiple web portals
• Managed customer relationships, as well as the overall development of business applications and production support for four business units
• Managed development and production for multiple web portals in conjunction with leveraging local and offshore resources
• Managed the development of Siebel application, OBIEE reports, DAC ETL tasks for execution plans, and Informatica workflows
• Participated in transition strategy from OBIEE to SAP BO (Pre McKesson acquisition)
• Formulated business requirements, project planning and negotiating the allocation of resources
• Ensured compliance with internal IT polices and external controls, HIPAA standards and practices
• Worked with external vendors to meet the company's system needs
• Developed and managed EAI between Siebel application and LifeRay software used for patient portal registration

ERP Solution Architect

Responsibilities:

• Led development of TSA’s Integrated Hiring Operations and Personnel Program (IHOP) with the use of Siebel 8.1
• Developed TSA’s case management process with the use of Siebel Service Request module
• Developed EIM process to load Accounts and Contacts
• Developed screen, views, and applets for Service Request, Account, and Contact modules
• Created custom ctrl and ifb files for Accounts and Contacts
• Managed the development of Siebel Helpdesk for Siebel 8.0 Public Sector
• Built fully functional prototypes for design sign-off
• Developed custom logos to replace the Siebel branding throughout the application
• Prepared technical design based off of detail design documentation.
• Ensured all development adhered to the standards and best practices.
• Contributed to development and support in LCM’s customer loyalty module (Campaigns)
• Conducted a wide range of quality-control tests and analyses to ensure that software meets or exceeds specified standards and end-user requirements.
• Conducted moderately complex business process analyses, needs assessments, and preliminary cost/benefit analyses in an effort to align information technology solutions with business initiatives.
• Developed iHelp for Service Requests, Contacts, and Accounts.
• Created workflow process to automate monthly newsletters sent to campaign leads
• Provided application support after Go-Live

CRM Solution Architect

Responsibilities:

• included:Designed custom interfaces for Harris’s BCD Field Service division with the use of Siebel 7.8 Field Service Module
• Designed and executed EIM jobs from legacy systems to Siebel database
• Designed and executed legacy data loads into Siebel architecture
• Participated in requirements gathering working closely with Project Manager to translate business requirements into system requirements that were utilized to design the Siebel application
• Supported the technical design process by participating in the analysis of technical application requirements
• Used PL/SQL to call stored procedures in Oracle Order Management System
• Created Workflow process to automate EAI process between Siebel OOB EAI adapter and BIZTALK middleware
• Created Workflow process to automate EAI process between Siebel OOB EAI adapter and PeopleSoft customized adapter
• Created custom ctrl and ifb files for EIM process for Accounts, Contacts, Service Requests, and

CRM Solution Architect

Responsibilities:

• Executed System Performance Analysis on ERCOT’s historical problem in regards to data and all layers of their current architecture
• Executed targeted performance tests designed to isolate problems, root cause analysis and recommendations for near-term corrective actions
• Examined current processes and systems relative to desired future capabilities and industry best practices
• Identified gaps and evaluate gap closure alternatives
• Recommended initiatives and develop comprehensive business-focused IT road map

CRM Solution Architect

Responsibilities:

• Built fully functional prototypes for design sign-off with the use of Siebel 7.5 eService
• Influenced transition from SAP Business Objects to Siebel 7 Analytics
• Built custom bitmaps and logos for eService Application
• Created workflow process to automate email notifications when SR’s reached certain status level
• Developed screen, views and applets for Service Request module
• Assisted Project Manager in designing Siebel modules that fulfilled Dell's system and functional requirements
• Provided application support after Go-Live

CRM Developer

Responsibilities:

• Developer who participated in transition from Siebel eFinance solution to SAP Mobile Enterprise Solution
• Supported the technical design process by participating in the analysis of technical application requirements for Siebel Analytics and SAP Business Objects reports.
• Participated in the program/modules detail design.
• Coded and unit tested modules following the design specifications and standards.
• Participated in the code review and made updates to code and design documents accordingly.
• Prepared detail design and TCERs documentation.
• Prepared comprehensive data for unit testing.
• Identified and participated in the resolution of code issues detected in the application.
• Identified disruptions in the processes and proposed solutions.
• Responded quickly and efficiently to high-priority issues.
• Reported weekly status to team lead in a timely manner.