Testing AnalystÂ Resume

SUMMARY:

Highly - motivated, detail oriented QA/Test Analyst with over 11 years of cumulative information technology experience.
9 years of cumulative QA experience in all phases of life cycle, including requirements gathering, risk analysis, project planning, scheduling, testing, defect tracking, management, and reporting.
Mentor, coordinator and leadership roles in creation and execution of QA and testing processes, test strategies and plans, defect tracking system development.
Experience with both team and individual work.

Quality Assurance and Quality Control background includes experience in the following areas:

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Testing Analyst

Confidential

Responsibilities:

Worked as a lead tester for corporate applications Unicenter Asset Portfolio Management, Expense Management System and PeopleSoft. UAPM is the Convergys IT Asset Management System, which is used to track/manage hardware (e.g. desktops, laptops, servers) and software. Expense Management System is currently used in Canada and U.S.
Developed and updated Test plans, Test Matrixes, Test Scenarios, and Test Cases for these corporate applications.
Created and generated system test scripts for different test scenarios covering all aspects of project functionality.
Tested application security features, including session expiry, book marking, passwords and compatibility across multiple browser types and encryption levels.
Review and monitor bi-weekly American Express transaction files that are sent by American Express and loaded into the expense management servers. Verify all the records are correct and the amounts add up.
Involved in testing security controls that grant or limit a user's access to particular menus and functions in the corporate applications and controls that limit the data that a user can see or update. Perform security testing on the credit card transaction to make sure the credit card information of employees is masked.
Worked with business analysts, developers, and content department to resolve issues.
Increased QA team productivity through creation of robust and reusable test scripts utilizing HP Quality Center.
Recorded and documented test results using QATraq and HPQC.

Confidential

Responsibilities:

Reviewed requirements for testability and usability, consulted development staff with regards to system functionality.
Analyzed business and functional requirement to design SIT and UAT Test Cases.
Designed test scenarios for different components of the Infinys Rating and Billing System based on system requirements, solution diagrams, help files, and screen mock ups.
Participated in scope review meetings with developers, project managers and release managers. Conducted system functionality testing: developed and executed test cases, produced problem reports, suggestions, system test logs, and test incidents reports
Performed Functional, GUI, Regression, System Integration, User Acceptance, Configuration and content testing for web-based component of the Infinys Billing system, Web Self Care.
Coordinate work between on-shore and off-shore testers and ensure that there is clear communication between different shifts to provide round the clock customer support.
Tested APIs using the SoapUI software.
Created automation scripts on SoapUI to automate several regression test cases.
Utilized HPQC to manage test case creation and execution.

Confidential

Responsibilities:

Performed Functional, GUI, Regression, System Integration, User Acceptance, Configuration and content testing for web-based component of the Infinys Billing system, Web Self Care.
Conducted variance management by analyzing and verifying test results, providing status and progress reports.
Configure test environment and created strategy for product certification.
Wrote SQL queries and scripts for testing backend database processes.
Used shell scripts to automate many regression test cases.
Created standardized test plans to test the different price plans for the clients. This was well received by the client as it reduced rework/retest hours.
Worked very closely with the clients to ensure all the testing requirements are suitably addressed by the testing team.
Led a team of six testers which included both on-shore and off-shore testers to test the upgrade of the Mediation Manager component for the client Dobson.
Created and maintained training documentation used to train new testers joining the team.
Attended weekly defect reporting and planning meetings and presented progress updates.
Monitored testing resources to ensure project tasks are completed successfully and according to development specifications and deadlines.
Logged defects and followed up on issue resolution ensuring timely customer reporting needs were being met.

Systems Analyst

Confidential

Responsibilities:

Provided Tier III Support team for a Convergys in house product named Activation Manager.
Analyzed and provided corrective action for program problems and establish orderly maintenance procedures for systems.
Installed and maintained Activation Manager training environments that were used for product demonstrations.
Resolved product related and documentation trouble tickets.
Supported the various Development Teams including System Engineers, Programmers, and Technical Writers throughout the life cycle of enhancements/releases.

PAST EXPERIENCE:

Software Engineer Intern, Confidential, Rochester, NY

Database Administrator Intern, Confidential, Chicago, IL

Customer Service Representative, Confidential, Confidential, Rochester, NY

Director of Utilization Research Studies, Confidential, Rochester, NY