SUMMARY:

• Conducted and managed a broad range of recruiting, outsourcing, program management, and vendor management engagements for organizations.
• Assisted companies establish their outsourcing program office, facilitated the selection of their service providers and established governance policies and procedures for managing the continuing relationship with the selected service providers.
• Helped organizations to develop their program management office, and establish resource/recruitment strategies and governance policies and procedures for delivering information technology systems and services.
• Served as a project manager and provided governance on numerous engagements
• Extensively worked with major Fortune 500 MSP/VMS programs
• Proven ability to drive results and build strategic relationships at all levels of the organization with demonstrated ability to lead diverse teams of professionals to new levels of success in fast - paced environments.
• Extensive and diversified experience in Consulting, Sales, Recruiting, Project Management and Client Support with a focus on business development, account management, client relationship management.
• Proven track record of client relationship and team management to analyze client needs and deliver cost effective and reliable solutions. Outstanding leadership abilities; able to direct and/or implement all phases of project-based efforts while managing, motivating, and leading project teams.
• Adept at implementing high-performance teams, mentoring and coaching team members.
• Astute analytical and organizational skills to achieve immediate and long-term goals and meet operational deadlines. 
• Have solid experience in successfully developing strategies and processes/ governance for hiring, sourcing, defining and building pipelined for specialized skill-sets.
• Experienced in creating/responding to RFP/RFI Process, Negotiations, developing KPI/KPP for vendor and recruiting
• Have coordinated and managed multiple related projects/assignments directed toward strategic business and organizational objectives.
• Have the ability to build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.
• Proven ability to multi-task, prioritize workload, and working in fast-paced environment.
• Experience with applicant tracking systems (i.e. CATS, CONREP, Bullhorn, cBiz One, Job Diva, Smart Labor, FOX, iCIMS, Field Glass etc.)

OTHER SKILLS:

VMS: People Click/People Fluent/ ProcureStaff, Smart Labor, FOX, iCIMS, Field Glass, Emptoris and other proprietary applications.

Sourcing tools: Dice, Monster, CareerBuilder, Hot jobs, Jobvertise, LinkedIn, Facebook, Consultant Companies, Third Parties, Referrals, Social Networking, Word of mouth, Boolean Searching, Yahoo Groups, Google, Ask.com, Talent hook etc.

CORE COMPETENCIES:

• Project Management (Initiation, Planning, Execution, Control, Closing)
• Performance Management Change Management
• Process Improvement Budget Planning/Cost Control
• Contract Negotiations Stakeholder Negotiation
• RFP/RFQ Response development Stakeholder Relationship Management
• Proposal Creations Client Relationship Management
• SOW development Vendor/Supplier Relationship Management
• Scheduling & Time Lines People Management
• Coaching and mentoring Supply Chain Management
• Talent/Resource Management HR Management

PROFESSIONAL EXPERIENCE:

Confidential

Vice President (Services)/Program Manager/Service Delivery Manager

• Selected by senior management to lead the efforts for developing and establishing Information Technology Staff Augmentation for the company to cater to the in house projects and client needs focusing mainly on small/medium companies and Government agencies. Due to expertise and experience in Project management, was entrusted with additional responsibility of Projects/ Program Management and Service Delivery
• Collaborated with Executive Leadership team and hiring management to identify specific staffing needs and developing and implementing an appropriate staffing/recruitment strategy to produce highly qualified candidates
• Responsible for overseeing the recruiting effort and facilitating the identification and selection of world-class talent using a wide variety of sourcing methods.
• Develop and execute comprehensive diversity recruiting strategies, delivering a 67% diversity placement rate for all searches.
• Partner with hiring managers and HR leaders to devise best-in-class recruiting programs, behavioral based interview templates, executive position descriptions, and diversity focused research strategies. This collaborative approach effectively showcased organization as employers of choice in attracting world-class talent and achieved a 100 % retention rate of all top tier clients.
• Design and manage comprehensive talent mapping reports and key metrics presentations to client senior management on a Monthly basis, thereby facilitating faster decision making through enhanced reporting formats and performance statistics.
• Provide guidance to hiring managers to ensure an effective and compliance oriented recruiting process that aligns with core competencies and key functional criteria.
• Directed the administration of candidate assessments, reference checks, criminal background inquiries, and academic verifications; ensured integration of data into centralized applicant tracking system.
• Managed all aspects of talent acquisition, talent management, employee relations, and ensure legal and regulatory compliance.
• Provided consultation and conflict resolution for managers and employees regarding policy and procedures, payroll related issues and other special requests.
• Partner with the organization by actively participating in managing the business and integrating the human resources function with business activities to provide value to the customer.
• Provided leadership for the staff to optimize service to client groups in a high quality, cost effective manner; provides adequate oversight, training and leadership to ensure staff reaches potential.
• Ensured financial goals and objectives were met or exceeded while ensuring full compliance on all company policies and procedures.
• Responsible for managing existing accounts while building up local and national accounts
• Surveyed clients regarding perception of service; emphasized quality and service and identified opportunities for further growth of existing accounts.
• Established and maintained quality relationships with end-users, hiring managers, clients, networking groups, professional organizations and the community in efforts to develop and enhance partnerships.

Key Clients Serviced for Staffing: NYGOS, DASNY, SMUD, Citigroup, Millennium Partners LLP, OnDeck Capital Inc., Neuberger Berman, PNC Bank, Celgene Corporation, Immunomedics, Amneal Pharmaceuticals, Tiffany & Co. Dr. Reddy’s Labs, Mphasis etc.

Project Management:

• PMO Manager for several implementation and support projects where I established standard Project Management practices and reporting requirements.
• Successfully completed multiple-projects (within PMO) on time and within the budget despite increase of scope/ deliverables;
• Ensured governance/compliance of SLA’s for data integrity, data retention (business and legal); on-demand and ad hoc reporting requirements; data archiving and decommissioned application infrastructure.
• Managed Portfolio of Implementation and support projects,
• Development of project planning documents, project charter, project scope, project budget, WBS, Project Risk Management Matrix, objectives, technologies, systems, information specifications, schedules, funding, and staffing
• Develop implementation plans that include analyses such as cost-benefit or return on investment (ROI).
• Developed and managed work breakdown structure (WBS)
• Manage project execution to ensure adherence to budget, schedule, and scope.
• Prepare project status reports by collecting, analyzing, and summarizing information and trends.
• Assign duties, responsibilities, and spans of authority to project personnel.
• Coordinate recruitment or selection of project personnel.
• Direct or coordinate activities of project personnel.
• Establish and execute a project communication plan
• Set up effective program governance systems
• Hiring and setting up the product implementation teams
• Managing individual project tasks, resolving issues
• Plan and administer tactical and strategic, operational and administrative activities
• Maintain project work plans and drafts for required deliverables
• Prepare team / project status reports for senior management.
• Manage project expenses (capital budget) and PO schedules to ensure final approval within budget allocations
• Orchestrate activities between multiple project leaders.
• Issue/Risk Management
• Monitor project / review schedule for monthly and full project periods
• Monitor resource allocation schedule/ Assess requests for PO Resources
• Provide guidance / implement change management as necessary Change control board was constituted including client Director of IT, HR Systems and our Project Management team.
• Participate in / facilitate project reviews
• Maintain skills matrix
• Time sheet approvals and adjustments
• Perform governing role ensuring that the proposal, execution, control, deployment, training and hand off, warranty support, and closure meet promised schedules.
• Manage global stakeholder relationships as a member of the corporate executive management team.
• Managed technology support teams and processes to ensure systems availability required to meet corporate demand. Services included DRP, data backup, security, application support, network infrastructure support and desktop technology support.
• Ensured processes, business requirements, and system design were in place, documented, and approved.
• Provide reporting of monthly performance to the executive team
• Managed executive stakeholder relationships with clients across the U.S.
• Coordinate activities with the various service contractors.
• Manage a team of 55 staff (including contractors) and all aspects of Implementation and IT Infrastructure projects
• Communicate with vendors to keep current infrastructure and project plans updated.
• Assist in scheduling operational set-ups to provide equipment or service needs.
• Identifying and mitigating potential risk, status reporting to executive management

Outsourcing:

• Stele decided to undertake an aggressive IT program to transform its core corporate support systems.
• Assisted the company in sourcing, development and implementation of its ERP systems.
• Assisted the company to select and contract with a system integrator to support its implementation of SAP’s ERP system through a managed RFP and SOW process to support the development and implementation of the ERP systems.
• Negotiated with a third party to provide quality assurance services for these projects. As part of these efforts, also assisted the IT Procurement organization expand its capabilities to help the IT department meet its needs and revise its processes to meet these new requirements.
• Identified opportunities to increase company’s revenue by establishing a new approach to hardware/software maintenance renewals.

Managed Services Delivery Manager

Responsibilities:

• Serving as the primary liaison between Soros and Stele management for the entire duration of the project.
• Developing a Master Relocation List and a project plan in collaboration with Soros appointed Project Lead/Personnel. All Soros requirements are taken into account in development of the plan.
• Developing escalation procedures and communicating to all stakeholders.
• Coordinating with all other organizations involved in the move.
• Attending project kick-off meeting and subsequent project meetings along with assigned SME Managing Stele personnel and maintaining timesheets for the entire duration of the move.
• Providing timely status reports to Soros and Stele management.
• Performing additional tasks related to the project, as deemed necessary.
• Ensuring total client satisfaction.

Confidential

Vice President Recruiting

Responsibilities:

• Responsible for talent acquisition, procurement, supplier/vendor management, contract management, budgeting, recruitment costs, pricing and rate negotiations.
• Managed project staffing plans and resource allocation processes. Maintained gross profit margin objectives and managed resource vendor relationships.
• Keep management advised of potential problem areas and recommend/implement solutions, recommend new approaches, policies, and procedures to support continual improvement towards the goals of the company
• Manage full life-cycle recruitment/sourcing of a portfolio of key national accounts in every industry while developing a network of contacts including many Senior Level Executives.
• Resource allocations to different hiring managers according to the needs and internal resources availability.
• Use creative sourcing strategies to build appropriate pipelines to meet client hiring goals.
• Review resumes and interview candidates to evaluate technical ability to relation to position requirements.
• Perform initial research to qualify, new candidates while managing high volume accounts in a time sensitive environment.
• Prospect for new client business with hiring managers to understand their staffing needs and promote consulting services.
• Recruit & groom the Recruiting and sales team of 6 offshore and 2 on shore recruiters and 4 in sales team
• Build lead and foster highly qualified multi-tasking, cross-functional teams, Guide, help & position the team, understanding their strengths and their work.
• Encourage the team to achieve their individual goals adhering to the team goals.
• Build commitment, ownership and active involvement within the team.
• Independently handling & meeting the customer needs & objections.
• Successfully develop business relationships with third party companies to create a synergy that would yield high sales revenue.

Accomplishments:

• Recruited and developed a highly cohesive and energetic team of recruiters.
• Achieved self-defined team targets of
• Recruited/hired a block of 15 consultants (Architects/Leads/Developers) in one single day with highly specialized and rare to find skills to staff the company’s project needs.
• Introduced and Lead the implementation of Integrated front office and back office solution with an adaptable business architecture a web based solution that increases organizational efficiency, maximizes resource utilization, facilitates team collaboration, fosters individual responsibility, productivity and improves all aspects of business, workflow, tracking and controlling.

Confidential

Vice President Recruiting, 

Responsibilities:

• Oversee daily responsibilities of staff for driving the selection process to identify and recruit high level talent in a continuous pipeline to meet hiring goals. Also provided “hands on” recruiting efforts on hard to fill and more senior level opportunities .
• Manage Key Accounts, ensuring client satisfaction, and penetration into all business units, through effective sales and service. Worked directly with Account Managers and Clients providing qualified candidates for all their requirements. 
• Target and develop business through existing database and new lead contacts.
• Manage and negotiate vendor relationships. Draft and execute technical service agreements and manage vendors through compliance process per corporate and client legal expectations.
• Network, build rapport, and develop relationships with new clients by providing them with top candidates for their job openings and current market pricing.
• Manage and lead staff of 15 in an offshore facility to assess and deliver on staffing needs for all positions
• Assist account executives with client management and acted as a direct liaison to clients regarding candidates, requirement needs, interviewing, hiring, pricing, and placement agreements.
• Coach team members on effective performance action plans
• Oversee the Sourcing, interview, and offers of employment, compensation, new Hire Orientation, training and development for various positions in the organization.
• Use extensive IT recruiting and sales background to successfully recruit, screen, interview, and close candidates for clients. Recruit for and manage a high volume of billable positions with tight deadlines for staffing including conducting research and recruiting for proposal efforts with challenging deadlines.
• Provide weekly, monthly, and quarterly reporting and analysis to the management.
• Keep management advised of potential problem areas and recommend/implement solutions
• Recommend new approaches, policies, and procedures to support continual improvement towards the goals of the company.
• Responsible for developing and maintaining tracking tools of candidates, open job requirements, and status of placements based on recruiter activity.
• Assisted/led weekly recruiter meetings and assignments of requirements (prioritization of requirements based on bottom line revenue and client’s need to staff)
• Follow up on all contract employees to ensure retention and quality as well as to maintain relationships and develop more referrals for potential candidates.
• Develop large candidate pipelines through internet research, sourcing, advertising and networking through “meet the employer” luncheons, group seminars and onsite presentations.
• Effectively use on-line networking sites such as LinkedIn to establish new relationships with high level candidates in the Technical and Financial Fields. Strong referral generation and notification of new client openings.

Key Accomplishments:

• Developed cohesive team, consisting of a predominately virtual team.
• Instrumental in decreasing overall attrition by 41%

Technical Recruiting/Marketing Manager

Responsibilities:

• Drove the hiring process in time-sensitive environment, working directly with prime vendors and managing candidates through the process to have them placed on assignments.
• Placed high-end technical professionals in the area of Information Technology Industry in contract positions.
• Effectively recruited candidates by utilizing a broad range of traditional & web based recruiting mediums including: job boards, user groups, homegrown email lists, internal candidate databases and references.
• Develop and maintain strong relationships with client Vendor Managers to incite intelligence on future & current open jobs.
• Accountable for the effectiveness of recruitment activities, time to fill, cost per hire
• Performed extensive recruiting for Senior Software Engineers in multiple technologies
• Worked with sales team to make presentations, increase sales and manage key accounts
• Coordinated phone and on-site interviews with potential candidates and hiring managers
• Coached and managed a team of 6 recruiters/Assigned requirements. Created and deployed recruiting strategies by leveraging extensive knowledge of IT and SW/HW Industry, software development, IT infrastructure, manufacturing processes, high-tech industries.
• Introduced Recruiting strategy & Process, Reporting Structure, (“FOLLOWUPS & DAILY REPORTING”). Produced and organized reports for human resource data analysis, recruiting process, and Scheduling

Accomplishments:

• Assisted in turning performance metrics from 4 placements to 20 placements within the first 6 months
• Consistently # 1 revenue generator for 2 consecutive years
• Implemented ATS (Job Diva) application to automate and streamline business processes. Incorporated (customized) organizations best practices, enabling the organization to efficiently and quickly adapt to scalability per market demands.
• Acted as SME tool and managing all level I issues as part of release / change management and post implementation support.

Executive Director

• As Executive Director, I was responsible for coordinating the administrative and operational activities of the firm, and direct the conduct of all consulting engagements.
• Assisted clients in a wide cross section of industries, including: pharmaceutical, banking & financial services, utilities, publishing, insurance, Retail, technology, hospitals, federal, state, and local governments in the use of new IT technologies. While at the IB group, developed and managed the consulting practice.
• Directed marketing strategies, business development plans, promotional activities, product development projects
• Created and implemented actions that restored quality and profitability
• Developed and maintained expense and revenue budgets.
• Established critical partnerships with high level industry leaders.
• Provide IT recruitment and selection expertise in identifying and qualifying candidates.
• Managed recruiting process from requisition initiation to sourcing, to acceptance of offer and final placement.
• Fully accountable for interviewing/hiring, staff training and management, contract administration, vendor relations, business operations and employment issues Managed all aspects of vendor relationships, approved vendor list, developed new relationships and managed existing list to provide maximum recruiting efficiency while remaining cost conscientious.
• Guide all new hires through the on-boarding process to include: new hire paperwork, orientation, background checks, drug-screening, clearance processing, explanation of benefits and non-competes.
• Responsible for mentoring and providing on-going training and support for new recruiters and serve as a resource for learning and navigating senior technical policies and procedures.
• Coached and managed: Team of 8 recruiters. Managed Recruiters/Assigned requirements,
• Built Recruiting strategy & Process, Reporting Structure, successfully managed technical recruiting team (domestic/internationally).
• Managed and Developed and implement strategic recruitment and retention strategies
• Effectively managed recruiters, Consultant on Projects, New Hire Contracts, attended Hiring events. Worked and perfected resume delivery system.
• During recruiting assignment, I have maintained Candidates Submission Workflow Charts. Processed 5-6 Requirements a day/25 to 30 requirements a Week Recruited, trained, and supervised 65 full- and part-time employees.
• Managed a team in the redesign of the sales management-training program and coached sales executives and business development managers on economic analysis-based decision-making.
• Assessed a joint venture opportunity between a large computer manufacturer and a software development company, eventually recommending a "no-go" based on projected financial returns.
• Developed a new sales structure for the company’s Government Business Unit.
• Created and executed sales and marketing initiatives that grew the company by 110%.
• Advised market unit managers on financial feasibility of new business propositions and prepared periodic operating reviews to drive cost containment initiatives.

Key Contributions:

• Managed start-up, training and transition of off-shore operations center in Chennai, India

Training & Recruiting Manager/ Project Manager 

• Facilitated educational projects and technology training sessions successfully
• Provided daily operational review/quality control of education accountability as it relates to company’s growth as a leader in technology training. Provided statistics for future growth, ensured sales goals had been met.
• Oversaw the management of the company's regional sales team, resulting in 40% increased sales.
• Provided IT recruitment and selection expertise in identifying and qualifying hi-tech professionals.
• Implement staffing strategies to provide a qualified and diverse candidate pool.
• Involved in the contract negotiations at times with the vendors along with the contract team.
• Promoted sales by establishing partnerships with multiple recruiting companies.
• Communicated with clients on a daily basis to ensure their needs and goals are being met.
• Designed, developed and complemented applications & Systems based to evaluate effectiveness and developed new system. Facilitated educational projects and technology training sessions successfully
• Provided daily operational review/quality control of education accountability as it relates to company’s growth as a leader in technology training.

Confidential

Project Manager

Responsibilities:

• Established a PMO in conjunction with the University officials
• Provide Project Management Plans
• Strategic Planning, Budget development and cost analysis
• Provided IT recruitment and selection expertise in identifying and qualifying candidates for the project, Resource allocation and scheduling.
• Managing Timelines.
• Managed vendors, internal and external clients, and staff in all aspects of the
• project life cycle which included developers, designers, network engineers etc.

Project Coordinator/Manager

Responsibilities:

• Responsible for all aspects of Project Management throughout the project lifecycle; ensure successful project execution within baseline scope, schedule, quality, and cost.
• Responsible for strategic planning, budget development, and forecasting.
• Elicited business requirements and ensured development of detailed execution plans and use cases
• Developed the Project plan, schedule, guidelines, team tasks and responsibilities, deliverables and deadline
• Worked closely with deployment team to ensure completion and implementation of all user requirements
• Worked closely with the support team to ensure a smooth hand-off from post implementation period.
• End user Support, Training,