SUMMARY:

• Customer Service professional with extensive knowledge of Microsoft Office, utilized for trend analysis, process improvement and quality reporting.
• My professional background includes; outstanding analytical, training, and development experience, coupled with exceptional organizational, time management, Communication, interpersonal and problem solving skills.
• I have a high level of energy, and I am detail/goal oriented, which makes me add value to any organization.

TECHNICAL SKILLS:

• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Microsoft Power Point
• Microsoft Access
• 10+years PC Skills
• Consulting with Senior Management
• Strategic planning
• Project Management
• Professional Presentations
• Active Directory, windows
• Mac OS

PROFESSIONAL EXPERIENCE:

Confidential, Richmond, VA

Sr. Event PlannerManager

Responsibilities:

• Planned, coordinated and executed events - Oversaw the planning and execution of logistics and operations for private meetings, conferences, road/trade shows and special events.
• Managed all sort of the event operations - The facility selection, contracting, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements.
• Supervised production of events - Worked with event sponsors and internal/external teams on all aspects of planning the event.
• Planned the event floor plan and its budget and produced the event materials and accessories. Re-assessed the communication plans, special packages, processes, and look-and-feel appeal in collaboration with cross-company teams.
• Assisted in achieving business objectives through leads generated from seminars, special events and trade shows.
• Negotiated and managed contracts with sub-contractors and vendors.

Compensation Claims Specialist

Responsibilities:

• Combine strong interpersonal skills with an aptitude in the medical provider market
• Provide operational and administrative assistance to Developer
• Impact and oversee provider data integrity
• Assist Developer with implementing medical providers through use of correspondence and telephonic contact
• Verify provider signatures, contracts and documentation before submitting for internal processing
• Assist with network marketing, employer and payer relations and product development
• Oversee distribution of executed contracts while assuring data is loaded accurately and timely
• Assure all appropriate changes/additions/deletions to the CorVel databases are executed within all guidelines
• Perform facility site surveys as needed per credentialing requirements or state guidelines
• Receive and facilitate all disputes involving provider contract and payment issues
• Identify anemic specialties within network and generate a recruitment list for Developer

Benefit Enrollment Specialist

Responsibilities:

• Complete EDI Claim and ERA enrollment forms based on information from Enrollment Coordinator/ Implementation Coordinator.
• Completes and forwards EDI/ERA enrollment forms/instructions to customer and sets reasonable expectations for approvals regarding enrollment as specified by trading partner agreements.
• Tracks all enrollment related items in sales force via milestones (prepare and send forms, ensure signed forms are returned, contact payer to confirm receipt of forms, and update enrollment approvals).
• Provides systematic status updates to customer and internal team regarding approval, as well as update tracking tools for enrollment (Sales force).
• Make decision on provider enrollment applications based on the Virginia Medicaid program guidelines utilizing an automated enrollment workflow.
• Screen member inquiries on proper format to applying for the New Healthcare Reform launch under the Obama Administration.
• Screen existing new members and providers utilizing state and federal database checks. ·Data enter provider demographics information accurately
• Handle incoming phone calls and respond to inquiries regarding provider enrollment functions and proper way to apply for healthcare.

MAINTENANCE ADMINISTRATOR / CUSTOMER SUPPORT

Responsibilities:

• Created, retrieved and closed electronic and power plant repair trouble tickets for Access products that included (E911, ISDN, PRI, BRI, DS0, DS1/T1, Flex Grow, DS3/T3, DCX and Frame Relay/ATM and lottery circuits, Federal integrated telecommunication systems, TSP services and alarm monitoring systems), troubleshoot and diagnosed issue with customer, determining proper routing of dispatch.
• Answered multi-line phones and responded to emails, prioritizing escalated and medical emergencies.
• Test various Review/interpret repair work orders and network/circuit diagrams.
• Refer repair service tickets that require field premise/central office dispatches. Monitor, provide status and control oversight for chronic and high priority outage tickets.
• Helped in implementing customer quality monitoring procedure, training new hires to assure the very best customer experience which made my department top in the region.

SKILLS USEDSuperior customer service with over 15 years of experience.

Telephone

Responsibilities:

• Developed, implemented and maintained central office loop moves.
• Moved over 2000 telephone lines from the virtual to physical Central hubs.
• Established, maintained, and assigned loops to provide service in the Richmond, Hampton Roads, and Northern Virginia areas.
• Created service orders for vendor, business and residential clients; monitored orders through completion.
• Managed vendor accounts; provided consults, telecom materials, pricing, and guidelines.

Confidential, Richmond, VA

Loan Servicing Specialist

Responsibilities:

• Effectively led the effort in the pre-closing and closing process on basic real estate loans to include; (construction, term, lines of credit, and letters of credit).
• With minimal supervision; contribute moderately complex/complex real estate loans processes, which may include syndications.
• Review loan documents and approvals prepared by counsel, ensured consistency and compliance.
• Monitored documentation requirements and exceptions, including interest penalties and past dues accounts.
• Trained junior level loan servicing associates.
• Managed construction draw process which included; reviewing construction draw packages, identifying and resolving construction and title issues, maintaining accurate loan budgetary records, monitoring non-loan sources of funds, and ensured loan are were accordance with approval.