Digital Business Integration Manager Resume Philadelphia - Hire IT People

SUMMARY:

Confidential is a CSM, SAFe Agilist, CSPO, PMI - ACP certified and a Manager at Accenture and brings 15+ years of IT experience including last 4 years in leading Agile/ Scrum initiatives. With an emphasis on eliminating waste, Confidential has been responsible for multi-million-dollar digital integration projects at Fortune 500 companies globally. Confidential ’s record of successful program deliveries can be attributed to his technical acumen, and his leadership style, which blends positivity, communication, individualization, empathy, and woo.
Manager
15+ years of IT experience including the last 4 years leading Agile/ Scrum initiatives
Currently leading end-to-end Agile program for MVNO OSS/BSS billing, device provisioning and logistic work streams for Fortune 100 client
Experience in a leading team of up to 20
Managed Revenue: $2-3M
Sales Revenue: Currently supports but number not counted
Accenture Agile University Faculty

TECHNICAL SKILLS:

Functional Technologies:

PROFESSIONAL EXPERIENCE:

Digital Business Integration Manager

Confidential, Philadelphia

Responsibilities:

Agile project leader overseeing the E2E integration for MVNO OSS/BSS billing, device provisioning and logistic work streams.
Daily management and coordination of scrum teams, stakeholders, and vendors.
Scrum master and Agile coach.
Hybrid agile environment: scrum and scaled agile framework (SAFe).
Daily collaboration and support for C-Suite executives.
Onboarding support and leadership for client FTE’s.
Manage and support critical client vendor relationships.
Directly supervise on-site Accenture resources.

Confidential

Product Owner, Seattle

Responsibilities:

Digital Business Integration Consultant

Confidential

Responsibilities:

Internal HR portal authoring, migration and development lead.
Managed off-shore Accenture delivery team in India and local Saudi Arabia team.
Supported hybrid-agile environment that blended scrum and traditional waterfall frameworks.
Lead requirement gathering workshops across different divisions.

Confidential, New York

Responsibilities:

Confidential, New York

Responsibilities:

Create Adobe Experience Manager Onboarding Kit for local & international affiliates.
Develop fully-responsive and functional consumer websites using the AEM platform.
Template and component SME; lead client training for other digital agencies.
Accenture Faculty: Instructor at Accenture Delivery School.
Participate in new business pursuits and proposal writing.
Career Counselor
Denver Digital Local Office Lead.
Member of Accenture Internal Digital Agile group.

Confidential

Director of E-Commerce & Customer Experience, Denver

Responsibilities:

Ran the 24/7/365 operation and maintenance of five different consumer medical and dental product online stores, which produced $6m+ annually.
Partnered with Amazon, Livingsocial, and Groupon on special discount programs for their customers. These programs facilitated new customer acquisition and increased overall traffic for all five sites.
Led an Agile transformation of D2C e-commerce site by migrating to the Magento platform.
Reorganized underperforming customer support call center with Zen Desk tool and turn into a successful functional unit by achieving measurable customer service KPIs.

Confidential

Advisory Board Member, Seattle

Responsibilities:

Two-year term on 12-member board for award winning Confidential .
Provide inputs for customer experience, technology, and operational improvements.
Met quarterly in Seattle with Airline CEO and key executive management to make process and policy recommendations.