SUMMARY:

• Information Technology Professional with more than 18 years that includes Manager/ Program Manager/ Project Manager. Demonstrated success while leading Software development/upgrade projects in e - commerce healthcare and several other industries.
• Capable of leading high performing team in geographically distributed development (team of 10 to 30) with soft skills under tough deadlines to meet expectations of multiple stakeholders.
• Expert in Agile and Waterfall project management methodologies . Proven skills in organizing and migrating from Waterfall methodology to Agile/Scrum methodology.
• Track record for high-quality deliverables within time and under specified budget that meet or exceed customer expectations.
• Strong communication skills (verbal and written) in both business and technical environment with client executives and their representative teams

TECHNICAL SKILLS:

Project Methodologies: Agile/Scrum, Waterfall.

Project Management Skills: Project plan development, Risk analysis, cost and timeforecast / estimation, budget management, requirement,analysis/management, Change Management, Risk, Management, communication, interviewing, JAD sessions, System Development Life Cycle (SDLC), Presentation.

Resource Management Skills: Resource Selection and Training, Communication, Training and mentoring, Skill set Evaluation, Resources tradeoff between projects, Vendor Management

Technical Environment and Tools: MS Project, SharePoint, MS Office, TOAD, Visio Oracle BI, Data Warehouse, PPM tool, SQL, ETL, JIRA, Confluence, COBOL, JAVA, UI, Web Sphere.

Databases: Oracle, Access.

Industry Standards: HIPAA, SOX.

PROFESSIONAL EXPERIENCE:

Confidential, Santa Clara, CA

Senior IT Project / Program Manager

Responsibilities:

• Managed development of Web based products/Application software (SAAS) like ‘Hospital Readmission Reduction system’, ‘Patient Treatment Quality’, ‘Hospital Length of Stay’ for healthcare system.
• Developed project charter and Project plan. Directed, managed, monitored and controlled project. Evaluated and decided on tradeoffs within project.
• Coordinated with business, technical and other stakeholders to understand their expectations and make decisions accordingly in full System Development Life Cycle.
• Defined project success criteria and disseminate them to involved parties throughout project life cycle.
• Led cross-functional team of developers, QA’s, DBA’s, architects and other technical members.
• Analyzed the impact of changes and presented to all stakeholders.
• Followed the process of change management approval before implementing those changes.
• Developed PowerPoint presentations and presented progress reports, proposals to stakeholders.
• Performed Cost- benefit analysis, earned value and variance analysis and presented to Executives and all stake holders.
• Created and implemented Communication management plan to communicate project status, financial status, risk and issues along with risk mitigation plan to all stakeholders.
• Collaborated with project leads and other team members to identify dependencies, issues, risks and mitigation plans at regular interval.
• Defined test plan, facilitated User Acceptance testing process and coordinated roll out plans with the help of team members.
• Provided project and technical leadership to a geographically distributed development team

Confidential, Oakland, CA

IT Project / Program Manager

Responsibilities:

• Managed multiple web based application software (SAAS) projects for Alameda county Criminal Justice in parallel having budget in the range of half million to 5 million each.
• Developed standard project management policies, procedures and templates for use across the IT organization as well as monitored compliance to the standards to be used in PMO.
• Worked closely with project sponsor, product manager and business units/ agencies/ stakeholders to create all project related documents containing scope, goals, deliverables, required resources and schedule for Alameda county multifunctional software project.
• Developed work breakdown structure, project plan, resource plan, communication plan, schedule plan, change management and risk management plans for all projects in hand.
• Worked with cross functional team containing SME’s, BA’s, QA’s, DBA’s, architects for finding dependencies, issues, risk and develop risk mitigation plan.
• Used Earned value management, cost variance, schedule variance for evaluation of project health and presented to all stakeholders including executives.
• Created and implemented Communication plan to communicate project status, financial status, risk and issues along with risk mitigation plan to all stakeholders.
• Developed the process of change management and followed regarding increased budget and time due to increased scope.
• Evaluated the impact of changes required by Business owner and presented to all stakeholders.
• Developed training materials and provided training and coaching to PM’s and Product Managers as needed.
• Managed team of 25 people having Business Analysts, DBAs, developers, web service administrators, test engineers and UI developers.

Confidential, San Francisco, CA

Lead IT Business Analyst /Project Manager

Responsibilities:

• Worked on complex and cross functional Web Based Gas outage scheduling tool for the corporate use.
• Created project plan, resource plan, schedule, risk management plan, stakeholder management plan, communication plan and managed it throughout lifecycle of the project.
• Managed and coordinated planning meetings with cross functional team - business users, technical developers, quality assurance and user acceptance people.
• Performed Requirement Gathering for the new scheduling tool for in-house use.
• Managed all aspects of Program / Project Management like Estimates, Project Charter, Detailed Project Timeline / Work plan, Issue & Risk Management.
• Tracked and reported project health (Scope, Budget, and Schedule), variance to all stakeholders and leadership.
• Identifying areas of risk, monitoring them throughout the project, and reporting to customer groups.
• Prepared As-Is and To-Be Process flow diagram for New Outage Scheduling tool for the company.
• Coordinated meetings, took minutes and communicated to all stakeholders.
• Prioritized responsibilities and managed multiple projects within specified timeframe.
• Trained and mentored junior team members.

Confidential, Mountain View, CA

IT Project Manager / Business Analyst

Responsibilities:

• Worked on several e-Commerce applications upgrade like Online payment system, digital asset library migration etc.
• Used a combination of Agile and Waterfall methodologies for various projects in matrix environment.
• Drove Sprint Planning with Product owner, development team, and facilitated sprint demos.
• Performed daily stand up meeting with team and removed roadblocks if any, and burn up/burn down charts, velocity calculation and sprint retrospectives.
• Identified current processes, gaps and created AS IS and TO BE diagrams.
• Created high level business requirement document to get budget and resource sanctioned.
• Facilitated meetings and design sessions with business and technical leads, subject matter experts, and process owners.
• Tracked and presented project health (Scope, Budget, and Schedule), variance to all stakeholders and leadership.
• Provided project and technical leadership to a geographically distributed development team
• Led JAD sessions, took minutes and communicated to all stakeholders.

Confidential, Eden Prairie, MN

Project Manager

Responsibilities:

• Worked as Independent consultant (Volunteer) for managing multiple project simultaneously in budget range of half million to 5 million.
• Managed multiple e-commerce projects and provided technical leadership to a geographically distributed cross functional team.
• Developed and maintained project schedule, identified and tracked milestones and identified and managed cross-functional dependencies for ecommerce projects.
• Developed Project plan with time, budget and schedule management plans.
• Tracked and reported project health to stakeholders on regular intervals.
• Created work breakdown structure for ecommerce software upgrade to provide time, cost and resource estimate for the ongoing projects.
• Managed both co-located as well as off-shore teams, produced status reports, managed the team and resolved day-to-day issues.

Confidential, Eden prairie, MN

Project Manager

Responsibilities:

• Worked as Project Manager/Scrum Master for e-Commerce application development / upgrade projects in Agile and waterfall environments.
• Participated in the full lifecycle of Web based software development - analysis, design, documentation, execution and testing.
• Used Agile/Scrum methodology for all Report Rationalization projects in the company to provide fast and time sensitive solutions related to reporting issues.
• Helped migrating application development team from Waterfall to Agile methodology.
• Conducted JAD sessions to define, analyze, refine, validate, and prioritize Business / functional requirements for e-Commerce applications development projects.
• Created work breakdown structure for ecommerce software upgrade and provided time and resource estimate for the ongoing project.
• Performed Gap Analysis and data mapping from source to target from Oracle database for integrating multiple platforms.
• Developed process/data flows, use cases, business requirement document and wireframes for e-Commerce software development.
• Coordinated with quality assurance team and UAT for functional and non- functional features for web-based software being developed by team.
• Managed day to day operational activities related to ecommerce applications/projects.

Confidential, Shoreview, MN

Business / Application Analyst

Responsibilities:

• Worked for web based Check Ordering tool for the Banking customers.
• Analyzed data for the purpose on maintaining privacy and security of customers.
• Communicated and solved technical and non-technical problems of Off-shore employees.
• Analyzed the databases to find out what information needed to be hidden from offshore development team.
• Prepared Technical document for the processes to be performed in Database Sanitization.

Patna University

Project Manager / Sr. IT Instructor

Responsibilities:

• Managed software development projects for Information technology wing in the university.
• Coordinated all phases of system development life cycle including risk, release and post release maintenance processes.
• Developed Project charter, created project plan, budget estimate, resource estimate, risk assessment and risk mitigation plans.
• Trained and mentored systems analysts and trainee students’ developers involved in development of Industry software.
• Provided classroom teaching and evaluated 60 students in a class at a time in Project management, SQL, PL/SQL, relational database, systems analysis and design. Was responsible for 40% of the grade point.