SUMMARY:

• Partnered with Product/Business owners, internal marketing and IT project teams to execute multiple technology product strategy across the Confidential enterprise.
• Led teams in executing product strategy and roadmap for automation and analytics products and services.
• Conducted research and analysis on operational needs and opportunities to implement automation and analytics suite.
• Defined project scope and project plans. Managed project issues and risks, ensured timely and agile product delivery and deployment across the Confidential Enterprise.
• Facilitated requirements gathering with internal stakeholder (senior managers and executives) and external vendors.
• Developed detailed requirements and user stories used to create APIs’ and automation product specifications.
• Market the automation and analytics product internally and drove awareness for products across the enterprise.

TECHNICAL SKILLS:

Business modeling tools: Microsoft Visio, Enterprise Architect, Blueprint

Applications tools: Jira, Lean Kit, Tableau, MS project, Oracle warehouse builder, SSIS.

Testing And QA tools: QTP, Load runner, Win Runner.

ERP implementation: Application integration, Business intelligence, Business process improvement, Data integrations (OLTP, OLAP, DataMart and data staging )

SDLC Methodologies: Waterfall, Agile, Scrum Methodologies, SDLC, Project Management.

RDBMS: MS SQL, Oracle (SQL server, Toad and SQL developer).

Programming languages: C#, C, Visual Basic.net (ASP.net)

WORK EXPERIENCE:

Confidential

Scrum Master, Product Owner

Responsibilities:

• Responsible for leading the product development, implementation and management for enterprise monitoring and analytics product suite, and infrastructure automation suite.
• Partnered with Product/Business owners, internal marketing and IT project teams to execute multiple technology product strategy across the Confidential enterprise.
• Led teams in executing product strategy and roadmap for automation and analytics products and services.
• Conducted research and analysis on operational needs and opportunities to implement automation and analytics suite.
• Defined project scope and project plans. Managed project issues and risks, ensured timely and agile product delivery and deployment across the Confidential Enterprise.
• Facilitated requirements gathering with internal stakeholder (senior managers and executives) and external vendors.
• Developed detailed requirements and user stories used to create APIs’ and automation product specifications.
• Market the automation and analytics product internally and drove awareness for products across the enterprise.
• Participates in technical evaluation process when assessing additions or changes to defined technology standards.
• Developed cost - benefit and return-on-investment analyses to aid in decisions on system and product development.
• Managed budget of up to $1 million and cross functional teams of up to 10 developers, programmer, analysts and network specialists
• Defined process, tools and methodologies suited for each project. Moved between agile and waterfall approaches depending on project, client goals and product road maps, scheduled and work breakdown structures.
• Developed "to be" solutions for automation product, by determining strategic product initiatives and mapping process modifications to achieve sustainable solutions.
• Designed and documented the functional, integration, and testing requirements as well as SLAs and operating level agreements

Sr. Consultant

Responsibilities:

• Manage the solutions delivery and requirements development (BRD, OSD, FSD, and SAS) for ongoing big data implementation (MODE, and MIDE) for Assets management and Preservation technology.
• Converted business requirements for data integration projects to functional specification document (FSD) using outlined solutions document and software architecture of the consumer lending enterprise (SOA based architecture).
• Review and approved FSD, BRD and other project deliverables created by from junior BA used to obtain stakeholder approval.
• Implemented enterprise solutions using REST, SOAP, and Web APIs technologies
• Perform Project management and business systems consultant function for Assets preservation systems, vendor management systems, and invoice disbursement systems.
• Developed Project initiation plans, project sizing, project schedules, project charter, project scope and cost estimate for internal data integration projects.
• Developed business case for projects using NPV, IRR and ROI as valuation metrics.
• Developed business process improvement solutions for automation team. Designed "to be" systems from "as is" systems.
• Developed improved business process workflow and process standards for automation workflow based on modified business rules.
• Perform internal consulting functions for different LOB including problem definition, strategic road map creation, enterprise risk analysis, enterprise architecture alignment, Vendor management and analysis.
• Manage application developers, QA analysts, BA, and solutions architect to implement product enhancement, system improvement and enterprise architecture modifications.
• Manage IFT/UAT test planning, ensure test case traceability to design documentation, review UAT test plan and manage outcome.

Sr. Project Consultant

Responsibilities:

• Led project team involved with delivering project valuation analysis for Capital Investments decision (NPV analysis, IRR analysis, and Business impact analysis).
• Prepared and reviewed BRD, RFD, CR, and UAT document.
• Involved in project management activities like project scoping, planning, estimating, and scheduling.
• Designed Use case diagrams, Activity diagrams, process flow (BPMN), and data modeling with developer and data architect.
• Conducted JAD session for requirements gathering and led team members to translate business requirements into technical specifications.
• Performed GAP analysis used to analyze existing systems and process in comparison to desired business changes.
• Successfully used Agile/scrum methodologies for gathering requirements through interviews, questionnaires and document analysis.
• Led projects involving re-engineering and automation of reseller and customer billing systems.
• Led problem and issue resolution with development, test teams (On and offshore) throughout project lifecycle.
• Supported PM in status updates meetings, issue resolution, track bug reports, and postfix analysis.
• Extracted information from SQL and Oracle data warehouse to create relevant customer, vendor, and internal business critical reports.
• Managed business systems upgrade, end-to-end solution delivery and deployment.
• Worked with IT delivery partners to drive innovative solutions by staying current with industry trends.
• Identify and implement new cost controls and savings; achieved across the board savings of 20% through redesign and strategic sourcing of vendor and supplier networks.

Sr. Product Engineer

Responsibilities:

• Utilized ERP to provide actionable intelligence for decisions support, workforce optimization, and enterprise risk management
• Implemented and supported VOIP and TDM application to achieve FCC compliance requirements. This application captures calls over a voice network, stores the call data in SQL or Oracle Database, and are retrieved using a web-application. Calls are also archived and stored on a SAN storage device.
• Designed and supported Enterprise solutions that enable customers identify issues impacting their overall service delivery, as well as ensured compliance with FCC regulation, which was projected to improve ROI (Return on Investments) by 30%.
• Ensured customer profitability by identifying and prioritizing process improvement opportunities, resulting to 15% increase in operating margins, and 20% improvement in back office operations.
• User acceptance testing for BI tool based on product release schedule
• Performed systems and product engineering support functions for Enterprise business intelligence and compliance tool
• Strategic business scoping for Flagship accounts (Accounts worth over $1m in Software contracts) resulting in cost reduction and increased resource productivity.
• Coordinated and led cross-functional teams involved with Pre-sales engineering, software development, quality assurance and professional services to meet business objectives including: root cause analysis for defects, quality assurance, and System design and solutions implementation.

Technical Analyst

Responsibilities:

• Application Support for Dental Practice management software running on pervasive SQL DB.
• Resolved technology issues for 300+ customers using the dental practice management software, and digital imaging software.
• Integrated e-services system with practice management systems helping dental practice run more efficiently and profitably. E-services system files electronic claims, processes credit card payments, which improved cash flows by 15% and reduced operating cost by 22%.
• Ensured SOX and HIPPA compliance. Identified and implemented reliable security features (SQL, HTML and system design) to protect patients’ data, and financial information with user rights, passwords, and audit trails reporting.
• Administered software training for clients (WebEx and phone training).
• Application Support for Electronic Claims and Visa Credit card Software.
• Coordinated prompt resolution for errors in coding and customized reports.
• Diagnosing, troubleshooting, repairing LAN (TCP, UDP, SCCP) and network device issues.