SUMMARY:

• Project Management Professional with over 20 years’ experience in IT, Project Management, technical writing, training and business process engineering.
• Highly skilled, high performing process and problem solving professional.
• Business improvement and reengineering specialist.
• Extensive experience in SDLC, Waterfall, Agile, Lean and Six Sigma methodologies with a passion for teaching, coaching and mentoring in the practical application of these processes.
• Extensive technical writing background including software documentation, hardware installation, proposals, marketing and sales materials and project documentation.
• Energized by developing the abilities of individuals and teams to successfully apply these methodologies in organizations.
• Proven ability to manage multiple projects varying in size, scope and duration.
• Highly developed analytical ability.
• Excellent written and oral communication skills.
• Built teamwork and collaboration using a process learned and developed called “Intrapreneurship” to foster a team environment.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manger

Responsibilities:

• Manage day to day operations of the development and consulting teams including leading all project efforts.
• Managed offshore development team.
• Hold daily standup meetings.
• Monitor workload and project staffing.
• Requirements gathering.
• Project reporting both to management and the client
• Staff management, including time keeping, performance appraisals, coaching, and HR oversight.
• Write and review proposals including calculating project budgets, scheduling, and staffing levels.
• Create project plans, charters, and schedules.
• Monitor and control project creep by applying proper change management techniques.
• Meet with clients for pre - sales and post sale meetings.
• Ensure projects are delivered on time, and under budget.

Consultant

Responsibilities:

• Provided project support on a short term project.
• Maintained testing and compliance database for project duration.
• Monitored offshore activities for project.
• Reported daily status to project manager.

Proposal Manager/Project Manager

Responsibilities:

• Worked for the project to create internal applicant tracking system.
• Defined system requirements.
• Developed test cases and plans.
• Developed user documentation.
• Managed change requirements for new functionality.
• Worked with recruiters for user acceptance testing.
• Followed development practices such as Agile, Waterfall and SDLC.
• Reviewed business requirement documents submitted by candidates for project work for clarity, content, and applicability.
• Supported the end-to-end proposal/RFP/presentation response process to ensure all expectations, actions and timelines are understood and met.
• Guided the proposal team in developing proposal themes and ensure they are reflected throughout the proposal.
• Wrote, edited and formatted proposal drafts and final versions to ensure they were accurate, well-written and persuasive.
• Developed company marketing materials for client meetings, proposals and conferences.
• Promoted company-wide understanding and adherence to the RFP process.
• Continuously improved the proposal process through best practices.
• Researched business development opportunities at the Federal, state, local and corporate levels.
• Developed internal standard operating procedures to maintain business continuity.
• Developed training material and checklists for operations support.
• Provided technical screening for candidates primarily involved in development, business analysis and project management.
• Screened and consulted on candidate resumes for applicability on client projects.

Project Manager/Independent Consultant

Responsibilities:

• Directed high level marketing and sales projects involving IBMs Premier Enterprise Solutions.
• Provided long term strategic planning for larger scope projects.
• Assisted with management activities as requested by the board of directors.
• Performed background and research for ongoing business activities.
• Supported business analysis on financial and other planning requirements.
• Developed project documents including project plans, requirements, (business and traceability) documents, functional specifications and processes for better project control and oversight.
• Maintained project documentation including project diaries, budgets, work schedules and WBS charts, creating and updating project IDs as needed.
• Monitored client contract and statement of work to prevent project slip, budget overages and maintain client satisfaction.
• Worked with the implementation team on software development and implementation, following best practices as defined in the SDLC, Agile and Waterfall methodologies.
• Reviewed and provided input to test plans, test cases with both hardware and software teams.
• Researched and trained on technologies involved in project requirements to develop an understanding on project impact.
• Managed project budget for all resources, time, financial, hardware and software.
• Create purchase requisitions as needed for project requirements.
• Reported on project status including any project variances, (time, scope and budget).
• Worked with staff and contractors to identify industry best practices and tools and applied them to projects and team mentoring.
• Produced client reports and dashboards demonstrating on-time and on-budget status of ongoing project activities.
• Managed invoicing, timekeeping and project milestones for client projects.

Project Manager/Business Process Engineer

Responsibilities:

• Operated as the liaison between clients, IT, accounting, sales and operations to assist and direct the project teams responsible for designing, modifying and updating processes to meet client requirements or technology refresh.
• Provided vendor vetting and oversight for outsourced Software projects.
• These included the purchase of software systems to manage our mailroom, the help desk and accounting department.
• Attended annual conferences for sales and marketing to introduce new technology and services.
• Product manager for internally developed system. This system managed many aspects regarding client facing requirements:
• Worked on transitioning from desktop to web based tool.
• Oversaw full web lifecycle development.
• Administered system accounts.
• Designed and administered full web based training program.
• Trained internal and external users for beta releases as well as product changes.
• Provided solutions to bugs/fixes/upgrades.
• Developed and modified client reports including financial, statistical and status.
• Liaised with developers for data integration into company proprietary back end system.
• Delivered sales demonstrations to potential clients.
• Provided cost benefit analysis on product development and new programs. Managed time and return on investment for new and existing programs.
• Worked with senior management and partners on regular financial and labor reporting requirements.
• Developed and implemented internal process improvements for operations, software design, training and general problem solving in order to increase efficiency and improve costs.
• Provided technical assistance for both internal and external client sales and relationship management.
• Developed and managed budgets for large government and commercial clients to ensure delivery of program on time and within budgets.
• Monitored contractor activities for various onsite projects regarding timekeeping, deliverables, project accounting and time to completion estimates.
• Monitored and implemented new or changing contracts to determine their impact on IT. Provided direction for implementation of these contracts to ensure on-time delivery.
• Created and implemented test case strategies for new business processes, system changes and upgrades.
• Provided user acceptance testing documentation and strategies for new systems releases.
• Managed the client incident reporting process to include negotiating service level agreements and compliance reporting.
• Provided technical sales demonstrations to potential and current clients to assist in market expansion. Worked on salesforce.com and other CRM tools for customer intelligence and data mining. Worked with client HRIS systems including SAP, PeopleSoft and ADP.
• Participated in the proposal and business development cycle as needed to provide solutions as needed for new business.
• Worked with IT for day to day activities of customer support and the call center team including balancing resources, projects and duties.
• Provided day to day operations support including data mining, analysis, as well as reporting to internal and external clients.
• Deployed company proprietary software to our nationwide network of clinics.
• Provided client troubleshooting assistance and process reengineering in order to support revenue sustainment and growth.
• Worked with other groups to provide process improvements and workplace efficiencies.

Project Engineer Field Installation

Responsibilities:

• Installed, tested and provided end-to-end integration of point-to-point and point-to-multipoint equipment. Integrated product into existing client network with little or no down time.
• Provided feedback to product managers on several aspects of deployment, including RF planning, logistics, site design, readiness, link budgeting and client support.
• Created and wrote product test procedures that adhered to the European Telecommunications Standards Institute (ETSI), the FCC and Hughes Electronics guidelines.
• Integrated new products into test bed for testing and troubleshooting; maintained and verified detailed test records for pass/fail conditions, noting several aspects of product testing.

Training Engineer Field Installation

Responsibilities:

• Developed and delivered training courses relating to the theory, software use, hardware installation and maintenance of products to customers and field installation teams.
• Maintained equipment labs for product training and demonstrations, including keeping the hardware and software current with field configurations.
• Consulted other Hughes organizations on processes and procedures for best practices.

Technical Writer

Responsibilities:

• Created and updated product manuals primarily for the Wireless Network Division.
• Developed software installation guides for test and commissioning equipment.
• Verified installation manuals in the field during deployments.