SUMMARY:

• Growth - oriented and highly talented product manager and owner with strong background in market analysis, provider systems, workflow needs, product design, product development and production releases, product promotion and marketing.
• Extensive applied experience in provider healthcare revenue cycle management processes and solutions.
• Product Roadmap | Regulatory Compliance | Develop Market Strategies | Revenue Projections | BETA Testing | Competitive Analysis | Team Leadership | Provider Focused Domain Knowledge | Whitepaper Creation | Customer Facing KPI’s

TECHNICAL SKILLS:

• Certified Scrum Product Owner (CSPO)
• Agile SDLC process including SCRUM team direction and iterative process
• XML translation for Linux
• Data Mapping via Proprietary GUI and Pilotfish software
• Microsoft Word, Excel, Visio, PowerPoint, Outlook
• Jira
• Version One
• SharePoint
• Salesforce
• Balsamiq
• Rally

PROFESSIONAL EXPERIENCE:

Confidential, Minneapolis, MN

Senior Product Manager

Responsibilities:

• Managed inputs from external and internal stakeholders, evaluating against corporate strategies and prioritizing within product backlogs and within strategic roadmaps.
• Planned product activities, including managing platform dependencies, leading cross functional teams for release and go-to-market plans and activities, achieving on-time delivery of new features and completing market readiness at time of release.
• Enhanced products within core markets, differentiating to add end user value
• Positioned RCM products within current markets within competitive landscape, gaining market share and increasing net revenue.
• Conducted market research on market regulatory environment, guaranteeing product compliance.
• Prepared and presented an outline of regulatory changes with impact on products and customers, recommending changes required to be legally compliant.
• Applied knowledge of EDI, interpreting and writing product requirements, ensuring customer expected functionality.
• Served as liaison between internal business units for EDI/File Gateway requirements, improving eligibility, claims and encounters through cross-organizational discussions and presentations expediting reaching consensus on scope of requirements.
• Drove, as key stakeholder and business leader, continuous improvement efforts, developing business processes, simplifying user interfaces leading to more efficient task management.
• Fostered and maintained relationships with regulatory authorities, facilitating interactions on behalf of product management team, anticipating future product changes necessitated by compliance specifications.

Clearinghouse / EDI Product Manager

Responsibilities:

• Directed development lifecycle, working with functional department leaders and executive management, increasing revenue, profit, and customer satisfaction goals.
• Translated organizational strategies into actionable requirements for product development.
• Responsible for understanding and managing all HIPAA X12 transaction sets including 270,271,835 and 837
• Initiated market research, increasing understanding of customer behavior, product satisfaction, desired trends, and emerging service opportunities, increasing existing customer utilization and new customer interest
• Managed insurance payer relationships during direct connectivity testing and go-live periods.
• Identified product enhancements, balancing favorable return on investment with customer needs.
• Served as primary contact to business partners leveraged within clearinghouse, negotiating most cost-effective agreements.
• Assisted scrum teams, enabling service releases to be delivered in scope, on-time, and with complete quality.
• Collaborated with other stakeholders, ensuring go to market product launch and operational readiness.

Product Owner Dental Practice Management Software

Responsibilities:

• Processed payment functionality at checkout, handling electronic and personal payments.
• Developed feature set, increasing value of product to target market.
• Drove planning sessions with offshore development agile scrum teams, improving predicted success upon release.
• Organized trade show market research, gathered by internal R & D and PLM staff, contributing to market understanding and needs analysis
• Expanded positive client relationships, growing goodwill and VOC feedback.
• Collaborated with design team, providing excellent UI concepts and workflow support.

Product Manager-Claims Processing Solutions

Responsibilities:

• Built internal and external interaction processes and programs that provide structured and measurable methodology, incorporating broad customer and partner feedback into product design process.
• Defined and managed complete lifecycle of software solutions, including end of life processes, expanding corporate acceptance of revised core products.
• Conducted competitive analysis and regularly present relevant findings to executive and sales teams, furnishing critical data for strategic planning.
• Developed API dictionary for product integrations with 3rd party software partners.

Product Manager, Claims Processing Solutions

Responsibilities:

• Drove new and enhanced Claims solutions to take ZirMed from 2nd in 2008 to number 1 in 2011 KLAS for Ambulatory Clearinghouse category.
• Managed enterprise-level professional and institutional claim solutions suite, the ZirMed flagship revenue cycle management product suite, claim solutions suite, real time claim status, PQRS compliance and coding tool solutions, increasing customer NPS scores and decreasing customer support calls.
• Assessed market opportunities and developed strategies, enhancing product offerings while improving efficiency of workflows for external customers and internal users.
• Participated on team that established ZirMed product advisory council, consisting of clients who want to be involved in product’s wireframe feedback sessions and participate in product beta and pilot product releases.
• Collaborated with partner customers and vendors, improving integration between systems.
• Identified opportunities to improve product design, training models, and support material, reducing customer support calls and simplifying customer implementation.
• Evaluated enhancement requests for product and triaged such requests, prioritizing within product backlog resulting in maximum positive customer impact
• Improved internal workflows regarding customer implementations, implementing efficiency changes.
• Represent company at industry conferences WEDI and X12 and participate in committees involved in the evolution of the product
• Drive applicable industry certifications (EHNAC, CORE, etc.)

Professional DevelopmentPragmatic Marketing Certified (PMC-III) - Green Belt Lean Six Sigma - WEDI - X12 - HCCA - MGMA - HIMSS - HFMA