SUMMARY:

• Highly motivated individual with proven abilities in managing products, projects, contracts, suppliers and expenses and relationships
• Successful overseeing multiple projects and completing objectives, identifying and mobilizing the right resources quickly, delivering results under pressure, interacting with and influence all levels of the organization, and building and leveraging relationships

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Team Lead, Account Management

Responsibilities:

• Manage majority of accounts for three top search agencies in Chicago
• Oversee all campaign delivery and optimization efforts across accounts
• Maintain, develop and grow existing relationships at major agencies
• Coordinate and lead agency office hours representing Yahoo
• Train agencies and new hires on AdCenter and Yahoo
• Mentor new hires on the Agency Services team
• Share agency best practices with teams and serve as liaison for agency information
• Work with the internal Editorial team on keyword expands, improved titles and descriptions, etc.

Sr. Account Manager

Confidential

Responsibilities:

• Managed top agencies and direct clients generating $1M in revenue per month
• Worked closely with display & offline teams to ensure cohesive and successful integrated campaigns
• Created and presented at client meetings and QBRs
• Extensive work with Microsoft Excel, Word, and Power Point as well as internet research
• Worked side by side with an Account Executive to sell into new business and assist with up - selling existing clients
• Worked with the internal Editorial team on keyword expands, improved titles and descriptions, additional Match Types and enhanced bidding strategy

Confidential, Riverwoods, IL

Product Manager

Responsibilities:

• Managed all aspects of Discover Network’s only differentiating product with annual volume of over $200M
• Developed and maintained product pricing, budget, operating regulations and technical specifications
• Managed daily operational issues with Technology, Legal, Marketing, Operations, and Sales organizations
• Performed competitive analysis and monitor current events to maintain an awareness of the market and identify new product distribution channels and opportunities for growth
• Created marketing collateral for all clients which include Merchants, Acquirers and Issuers
• Created curriculum and conduct training for Sales teams and Technical Account Managers
• Authored and updated a Product Fact Book containing key documentation, collateral, special promotional materials, news articles and releases, competitive analysis and pricing to support all sales forces
• Tracked key metrics for product and assess results on a monthly basis to identify opportunities for improvement
• Identified sales targets and create and maintain sales pipeline report for product
• Visited client sites with sales force to successfully increase merchant participation with product offering
• Assisted in growing and doubling product offering to over 8,800 locations nationwide in one year
• Worked with Public Relations to create Press Release(s) for product which are distributed nationally
• After actively managing and developing a product just after one year, product was runner-up as the “Best New Product” at the first annual Best in Payments Awards at the 2007 Card Forum and Expo
• Led a cross-functional team to conceptualize, scope, develop and market a data solutions product for clients

Internal Consultant

Confidential

Responsibilities:

• Coordinated the overhaul of the document governing Network policy, procedures and technical specifications
• Managed consultant activities, including budget and expense oversight and provided direct evaluation of deliverables
• Conducted competitive research regarding industry operating standards
• Assessed the similarities and differences between the various Third Party Issuing Regulations
• Evaluated current Discover Network merchant acquisition pricing alongside industry price points to determine Discover’s place in the competitive landscape
• Worked collectively with merchant pricing team to compile and update the 2006 National Accounts Price Plan
• Analyzed Discover Network’s current merchant acquisition tools for possible consolidation

Confidential, Lafayette, IN

Project Manager

Responsibilities:

• Served as primary liaison between the customer and Confidential technical product development teams
• Assisted sales team by developing statements of work or proposals

Confidential, Tempe, AZ

Global Sourcing Intern

Responsibilities:

• Completed financial information for $25M Source Controlled Design Initiative Project to reduce costf Engine/APU lines for the Engine, Systems and Services Group
• Attended Six Sigma Greenbelt training and applied learned tools to Source Controlled Design Project
• Created and revised spreadsheets to analyze several thousand parts and determined cost/savings
• Coordinated/facilitated meetings with Global Sourcing and Engineering

Confidential, Hinsdale, IL

Marketing Projects Coordinator

Responsibilities:

• Led successful completion of “Start with the Heart” Project, and remained below $8K budget
• Effectively designed/created marketing communication materials implemented throughout Midwest Region
• Facilitated promotional events through management of Business Partner relationships

Confidential, Research Triangle Park, NC and Schaumburg, IL

Business Manager

Responsibilities:

• Analyzed financial data for IBM and commercial accounts; ensured headcount goals were met
• Created and revised spreadsheets for monthly business review charts which provided a 25% productivity increase for both the organization management team and business managers
• Completed the design and implementation of a project control book for QMS/ISO 9001 that helped to establish standardized work and organizational best practices
• Helped design and implement a new supplier management database to streamline the process of supplier management, resulting in savings of $10K in incorrect billing
• Received accolades from three levels of management for accurate and quick response to internal audit. Auditor relied on expertise for questions regarding supplier management
• Led a productivity initiative project team tasked to improve the consistency and accuracy of data presented among all service delivery centers in each region
• Coordinated staffing logistics for IBM employees and vendors for Groupware (Lotus email and database applications) support team which consisted of 150 individuals