SUMMARY:

Experienced and goal oriented Project Manager with profound understanding of project life cycle from initiation to closing. Superb leadership, communication, analytical, problem solving, and interpersonal skills. Experienced in both Waterfall and Agile environment. Over Twelve years of focus in IT projects within different Industries such as Captive Finance, Entertainment, Banking/Mortgage, Avionics, and Telecommunication. Highly experienced in conflict resolution.

TECHNICAL SKILLS:

• Leadership, Communications, Conflict Resolution, Negotiation, Cost Management, Time Management, Risk Management, Integration Management
• Waterfall, Agile/SCRUM, SDLC, RFP
• MS Project, JIRA, Version One, Visio, MS Office, SharePoint
• Salesforce, IBM Tealeaf, ADOBE AEM (CQ)
• .Net, XML, HTML, ASP, TIBCO, Macros, Visual Studio, VBA, RDBMS, ETL (Informatica )

PROFESSIONAL EXPERIENCE:

Confidential, Irvine, CA

Sr. Project Manager/Scrum Master

Responsibilities:

• Managed multiple projects concurrently and within different methodologies (Waterfall & Agile/SCRUM)
• Ensuring the highest level of communications with all stakeholders
• Created & managed project schedules based on the scope, resources, and timeline. Controlling and monitoring the activities, risks and issues to ensure the timely delivery of the milestones and the final products
• Fully supported business to create business case for potential projects with detailed project cost estimates, and benefit analysis. Supported project approval & funding process. Negotiated, secured and managed the right resources for the projects. Monitored and controlled project budgets.
• Managed projects with internal and external resources (Vendors)
• Effectively managed the relationship with and between all stakeholders, resulting in better communications, creating ownership, a true “Team” environment, better quality products, and efficiency in projects
• Managed Multiple RFP processes to select and award the projects to the most suitable Vendors. Process included creating detailed Requirements and the RFP document, Managing Vendors and getting their proposals, Creating scorecard and ranking the vendors, and Managing multiple internal and external teams (Business, Technical, Legal, Security, Vendor, Procurements, and external SME) to complete a successful RFP process
• Sample of the Projects Managed:
• Genesis Finance Consumer Website: Deployment of the consumer finance website for Hyundai’s new Luxury brand launch “Genesis”
• StrongView Project: Implementation of Selligent’s enterprise email solution. Includes infrastructure solution and Integration with internal databases (on premise)
• Adobe Experienced Management (AEM) project: Implementation of Content Management System and launch of multiple websites on AEM platform (cloud based)
• Data Sharing: BI initiation to Share (Send/Receive) Customers, Accounts, and Dealers data with sister company (OEM)
• Product Table: BI initiation to create a new database to provide tracking and analysis for marketing initiations & campaigns
• Customer Segmentation: BI and Servicing initiation to provide capability to segmenting customers on CRM and IVR
• Online Credit Application Project, including the Vendor’s code development, integration and testing
• Managed IBM’s Tealeaf implementation Project, a customer experience and behavior analysis tool for Website (on premise)
• KMFUSA.com and HMFUSA.com re - design to include addition of Payment and Auto-Pay features, a major contribution to KIA’s #1 ranking by JD Power (2014)

Confidential, El Segundo, CA

Sr. Project Manager, Sales & Marketing Operations (Contract)

Responsibilities:

• Managed multiple cross-functional projects and programs for Confidential ’s marketing department
• Worked with internal departments (Marketing, IT, HR…) and 3rd party vendors to develop, deploy, and maintain marketing websites
• As the main contact point of the operations department, worked very closely with marketing department to understand the strategy and the need for the specific marketing channels
• Managed complete project life cycle from analysis and gathering requirements, to writing BRD, development, UAT, deployment, monitoring and maintenance
• Managed complete RFP process from creating RFP document to awarding the projects
• Enforced Confidential ’s documentation standards to third party vendors, including Functional Spec, Web Design Document and UAT document
• Monitored and reported the Website’s performance
• Managed the development of Customer Referral portal with multiple Social Media referral and tracking capabilities
• Managed the development of Admin portal with multiple Reporting, Search, and performance monitoring capabilities
• Managed the development of Customer Service Agents portal with multiple features including minimal administrative and automated escalation capabilities
• Managed the website Project within the Scrum discipline, with daily Scrum meetings and 4 weeks Sprints
• Created a step-by-step RFP process document to select 3rd party vendor
• Gathered requirements and created a Business Requirement Documents (with User Stories)
• Developed a complete User Acceptance Test document, managed the execution and defect tracking process
• Completed the most successful Affinity Website, increasing sales by 44% YOY
• Created End-to-End process document and PM user manual for Salesforce’s Acquisition Campaign Tool (ACT)
• In-depth knowledge and experience in cost management, time management, risk management, and integration management

Confidential, Anaheim, CA

Sr. Project Manager / Sr. Business Analyst

Responsibilities:

• Multifunctional Project Manager with a wide range of responsibilities, from project management to business analysis
• Worked closely with business unit (Sales Department) to gather requirements, design, and develop an in-house CRM system
• Ensured a smooth flow of information, open communication and teamwork between business and technical units
• Hands-on involvement in all phases of the project from Initiation to Closing
• Main point of contact for four years to support the business unit (call center and operations).
• Established a Scrum project management process
• Facilitated Joint Application Design (JAD) meetings
• Created/modified the spec. document and communicated the needed changes to design/development teams
• Completed projects on a timely manner with minimum supervision
• Created and delivered informative, well-organized presentations to Director level and above
• Consistently delivered high-quality services to clients and seek opportunities to increase customer satisfaction
• Responsible for business continuity and disaster recovery plans (BCP & DRP)
• Managed the development of a Web-based automated underwriting

Confidential, Irvine, CA

Sr. Business System Analyst

Responsibilities:

• As a hands-on liaison between the Business and IT department for this direct lender, I was involved in all phases of SDLC.
• Worked directly with business unit to gather the Change Requests requirements to guidelines (mortgages)
• Projects included an in-house Loan Origination and a new automated underwriting system
• Facilitated meetings with development team to ensure the accurate and timely completion of every phase of the project
• Working hand-in-hand with QA to create test cases to ensure complete coverage
• Responsible for gathering requirements & translating them into Specifications Documents using Rational RequisitePro
• Worked closely with development team to implement the specifications into code
• Met regularly with operation team (ops managers and VP of operation) to gather requirements
• Worked with SW development team to generate/change specification documents
• Prepared requirements, specifications, guidelines and recommendations
• Responsible for business continuity and disaster recovery plans (BCP & DRP)
• Documented requirements in the form of use case diagrams, activity diagrams, class diagrams, and sequence diagrams

Confidential, Los Angeles, CA

Contract Project Manager

Responsibilities:

• Worked on a various research projects in Computer Science department with a team of graduate students
• Created requirements, specifications, business processes and recommendations related to proposed solution
• Managed resources in accordance with project schedule
• Scheduling, planning and time tracking using MS Project

Confidential, Santa Monica, CA

Project Manager

Responsibilities:

• Initiated the project plans including phases, activities, milestones, tasks, deliverables and dependencies
• Directly involved in development of Order/Inventory Management and Reports (Java)
• Managed software defects/resolutions process using Rational’s ClearQuest
• Met deadlines, ensured quality, and resolved with last minute issues
• Managed software defects/resolutions process using Rational’s ClearQuest
• Produced a feature-to-feature analysis for integration of a foreign product (ICS’s Trakit) into VT’s Portal
• Various Rational tools (RUP, ClearQuest, ClearCase) were used